NH Hotel Group Avaliações 

NH Noordwijk Conference Centre Leeuwenhorst****
Wellness geschlossen, kein Zimmerservice, ungemütliches Zimmer.
Aber das Essen im Restaurant war lecker, der Service gut. Insgesamt jedoch seinen Preis nicht wert, das gilt für den kompletten Hotelaufenthalt.

Sono molto scorretti
A causa della cancellazione di due voli in due giorni per Bruxelles ho chiesto a NH HOTEL eventuale cancellazione senza penale
Nonostante la loro accettazione documentata hanno addebitato ugualmente la carta di credito

NO SOIS PET FRIENDLY Hotel al que hemos acudido varias veces y que siempre nos había gustado, pero esta última estancia ha sido muy decepcionante.
Se publicitan como pet friendly, nos cobran 20 € por noche por el perro y nos hacen firmar normas donde se indica que no puede quedarse solo en la habitación. Sin embargo, a la hora del desayuno nos dicen que no podemos acceder con el perro y que debemos dejarlo solo en la habitación,contradiciendo sus propias normas.

Esta falta de coherencia demuestra que el concepto pet friendly es solo publicidad. No desayunamos en el hotel y nos fuimos con una sensación muy negativa.
Si aceptan mascotas, deberían adaptar los espacios o ser mucho más claros desde el principio.

25euro bijbetalen voor een hondje per nacht.geen probleem maar dan verwacht je tenminste een drinkbakje niets! Parkeren in garage peperduur. Kamer klein niet al te proper.1 klein raam dat dan nog niet open ging.ik had een claustrofobisch gevoel.ik volgde de reviews en die waren best ok.maar later kwam ik heel andere reviews tegen.tja jammer dat ik die niet eerder gelezen had.en amsterdam is een openbaar stort.jammer.niet voor herhaling vatbaar

Très mauvaisee expérience auprès de Nh HOTELS, après une obligation d'annulation de séjour a Andorre dû à une panne de véhicule nous avons été contraints également d'annuler notre réservation pour le repas du réveillon de Noël (3 personnes ) auquel nous avions versé un acompte correspondant à 50% , ils sont restés complètement fermés au remboursement de cet acompte malgré la situation, aucune empathie, aucun geste commercial, aucune humanité malgré la renommée de cet établissement je le conseillerai à personne !!! Voleur !
Sur ce Joyeux Noël et gardez votre cœur ouvert..

The Schiphol Airport hotel rooms are great but watch out for hotel staff exploiting customers with taxi booking scams.

Nh lingotto Congress Hotel. Mi sono fermata una notte per una convention di lavoro. Bellissima location all’interno del comprensorio Lingotto a Torino . Tranquillo pur essendo in centro città Comodo con la metro a 2 passi, pulito, ottima colazione, servizio cordiale e personale disponibile. Prenotato tramite portale last-minute . Atmosfera suggestiva. Non è sicuramente economico ma il costo del soggiorno vale l’esperienza. Grazie

We have just ended our stay at NH Amistad in Cordoba, in Andalucia. What a fabulous hotel in a fabulous city. I always say the staff make any business and the staff at this hotel, all of them from Reception, to Housekeeping, to restaurant were absolutely lovely. Speaking languages, smiling, couldn’t do enough to make sure our stay was enjoyable and comfortable, just a super experience. The hotel itself was beautiful and very comfortable, highly recommend, will return, thank you

Weinstraße NH Hotel Weinheim,

Gutschene die über Animod Verkauft werden und ich bei ebay gekauft habe würden im Hotel sehr unfreundlich abgewiesen. Mir wurde dafür ein überteuertes Zimmer angeboten obwohl die Guteschen weiter Verkauft werden.
Keine Anreise erstattung dafür sehr unfreundliches Personal-

Be aware 🚫🚫🚫🚫🚫
We got robbed

This is the first time that such an incident happened and we are frequent travelers

Me and my husband where in Hannover for one night to go to do some check ups in the hospital,
In the morning before going to the hospital we wanted to have breakfast,the receptionist said this is our restaurant on the left ,
And would you like to keep your bag with me in the reception,
And thinking that it was normal ,
Any respected responsible hotel ,
That is done casually,
We stayed half an hour,
Upon leaving we asked for a taxi and our luggage
The receptionist said I can’t find it
The police came saw the cameras
A man was waiting outside the hotel
With his phone
Came in got our bag and left while we were in the restaurant.

Tous les hôtels que j ai fait étaient très bien en revanche zéro je dit bien zéro possibilité de joindre le groupe pour des explications sur le fonctionnement de la chaîne on m a transmis 5 adresses mail pour poser des questions et les réponses étaient toutes à côté de la plaque et quand on demande d être joint par un responsable nous n avons plus jamais de nouvelles dommage en tant que Platinium d abandonner cette chaîne hôtelière pour leur manque de gestion !

NH Erlangen: wir waren im September dort. Sehr gute Anbindung, angenehm ruhig trotz Innenstadtlage, freundliches und hilfsbereites Personal, gut gepflegtes Ambiente, einladender Eingangsbereich mit gemütlichen Sitzmöglichkeiten und Bar. Kleines aber feines Frühstücksbuffet, gute Matratzen. Gute Idee sind die Leihschirme am Eingangsbereich. Sehr empfehlenswert, wir kommen gerne wieder.

The booking process is technically unstable. I have been charged via Apple Pay. I received no confirmation email, so i called the hotel number. My hotel is NH Gare Bologna but the whole process was a mess of re directions and ended up in a call centre
Am now going to email them .

NH Palacio de Burgos. Teniendo confirmada una habitación exterior me han dado una habitación interior que da al claustro, a la cúpula de los salones donde se celebra una boda, oyendo todo el ruido que genera. Cuando me he ido a informar a recepción me han dicho que tienen un error informático en la asignación de las habitaciones y que las habitaciones exteriores no son triples. Cuando realicé el check in on line la habitación asignada era triple exterior. Lo bueno que tiene es la ubicación

NH collection Budapest City hotel. Charged twice for same booking. Once at online booking as New York palace hotel, and when checking in used NH hotel. Got double charged. Doesn't reply to emails and haven't got the money back. They charged 623 eurox2 ...

Extremely Poor Guest Service at NH Hotel Copenhagen:

I’ve traveled extensively across the world — and without hesitation, I can say that NH Hotel Copenhagen delivered the worst guest service I’ve ever experienced.

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Room Service:
Despite calling multiple times after placing an in-app order that was missing a bread basket, no one ever answered or returned my calls. I eventually had to report the issue to reception in person while leaving the hotel.
I even tried contacting room service at various times across different days — yet still received no response at all.

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Laundry Service:
On a separate occasion, I needed to send laundry — but again, no one picked up the phone after repeated attempts. I had to personally go down and hand the clothes to reception.

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Food Delivery Incident:
When I ordered food from an external restaurant, I was notified that it had arrived, but no one delivered it to my room. I tried to call reception — no answer.
I went downstairs to collect it. On my way out, I realized I had forgotten my phone, so I returned to my room — but the key card no longer worked.
At reception, my food was sitting unattended on a table. I politely said, “This is my food.” The staff member replied, “Okay, take it.” When I tried to explain something, he cut me off and told me to stand in line with guests who hadn’t even checked in yet. He never listened.
When I asked to speak with the shift manager, he told me: “I am the shift manager — just wait.”
I explained I simply needed my key card reactivated — a 10-second task. He walked away mid-conversation, came back two minutes later, and said, “Now I have time for you.”
Out of nowhere, he told me: “You need to respect others.”
As I was expressing my frustration using natural hand gestures, he coldly said, “Put your hand down when you talk to me.”
I replied: “I’m not going to put my hand down while I’m speaking — what are you going to do?”
He responded: “Nothing.”

When I said I’d leave a bad review, he mockingly replied, “Perfect. Thank you.”

He asked for ID, and I told him I didn’t have it on me because all my belongings were upstairs. He asked again before giving me the new card, and I explained that the room was registered under this name.

To this day, the missing bread basket was never delivered.
If this had been the other way around — if a guest failed to pay — I imagine the hotel would pursue them for the smallest charge. Yet when it’s the hotel’s responsibility? Silence.

Even worse — the staff member never once smiled or apologized. He appeared visibly annoyed.
And when I first said “This is my food,” he didn’t even verify my identity. What if I had claimed someone else’s order?

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Additionally, there was a separate discriminatory incident during check-in when my sister politely asked for umbrellas. That alone deserves a formal complaint.

This hotel fails at every level: service, communication, and basic decency.
I strongly urge NH Hotel Copenhagen to retrain its front desk staff, especially those in managerial roles, on how to treat paying guests with respect and professionalism.

Sehr unfreundlich was Kulanz betrifft. Nicht flexibel bei Umbuchungen NH Hotel Leipzig

We were guests at the NH Collection Milano Touring last month. We belong to NH and have almost always enjoyed the hotels. This one was quite nice except for the eternally long wait to check in, with no place to sit when one is exhausted after a long trip. That was very uncomfortable and something better must be done.

Our Deluxe Room was smaller than expected, but perfectly clean, with NH's usual comfortable beds. We were advised to keep the windows shut to avoid mosquitoes (!), so we had a bit of trouble adjusting the air conditioner, but it worked out well in the end. Some NH hotels now offer minibars that are elevated, not right on the floor. We wished this one would have done that.

That evening we dined at the bar, as per the suggestion of the friendly and careful bartender.

We were very, very pleasantly surprised at the risotto allo zafferano and the cottoletta alla milanese, both authentic receipes and wonderfully prepared by the Camelia's Yard Restaurant.

Just a quick note about the staff: everyone was lovely and helpful, and in particular Emanuella and Giacomo, both young breakfast room staff members. Many compliments to them.

Nuestra experiencia en este hotel ha sido *nefasto* e *inaceptable*. Llegamos a las 6:30 de la mañana y nos informaron que no podían darnos la habitación hasta las 9:00. Tras esperar pacientemente, no fue hasta las 9:30 (y después de preguntar *cinco veces*) que finalmente nos atendieron.

Nos aseguraron que el desayuno estaba incluido, ya que el buffet era "libre" con la habitación. Sin embargo, al salir del desayuno nos obligaron a pagarlo aparte. Y lo peor: para entregarnos la habitación nos subieron el precio *180€ más* sin previo aviso ni justificación. Por supuesto no aceptamos está estafa

Una experiencia lamentable, falta total de profesionalidad y transparencia. Nos sentimos engañados. No lo recomendamos bajo ningún concepto.

Wir sind seit Jahren treue Platinum-Kunden dieses Hotels und sind enttäuscht, dass wir uns nun nach einem anderen Hotel umschauen müssen. Die Buchung von 2 Erwachsen und 2 Kindern über die App ist leider nicht mehr möglich. Wenn man telefonisch bucht, wird einem nur ein "Family Connect"-Zimmer angeboten, das jedoch überteuert ist und nicht wirklich familienfreundlich gestaltet ist. Insbesondere für Familien mit kleinen Kindern ist die Zimmeraufteilung, bei der sich je Elternteil mit einem Kind ein Zimmer teilen muss, nicht ideal. Wir hätten uns eine bessere Lösung für Familien gewünscht. Schade, dass ein Hotel, das wir sonst geschätzt haben, solche Änderungen vorgenommen hat.