NH Hotel Group Avaliações 

On our first morning, there was a loud noise coming from the radiator, resembling the sound of a drill machine running in the room. We reported the issue to the reception, and they assured us that they would either fix the problem or change our room within the day.
When we returned to the hotel later that evening, no one mentioned anything to us, so we assumed the issue had been resolved. However, around 11 PM, the same noise started again. I called reception twice, and both times they promised to address it. After 15 minutes with no action, I went to the reception in person and explained the problem again. I even showed them a video of the noise.
They then informed me that the hotel was fully booked and there was nothing they could do. One staff member from reception came to the room with me and promised they would "find a way" to resolve the issue. However, no one followed up. I ended up waking up every hour during the night because the radiator took 15 minutes to stop making noise each time it started again.
The next morning, I went back to the reception, and they finally agreed to change our room. However, it became clear that the night staff had lied about the hotel being fully booked and about fixing the issue.
This experience was incredibly frustrating. The poor customer service and lack of honesty were unacceptable. I will not be staying at your hotel again.

Wir waren im NH Stuttgart Airport und waren sehr zufrieden! Sehr freundlicher Empfang, schönes Zimmer, perfekter Service und am nächsten Tag problemloser und pünktlicher Shuttle zum Flughafen. Ein gelungener Start in den Urlaub! Gerne wieder!

Too Service und super Essen speziell Herr Piriska und Tibor

Berlin Leipziger Str. Schon häufig dort übernachtet immer alles bestens

We really had a great time at nh milan the room was very beatiful and very comfortable with a very big tub we had a nice terace and the infinity pool from the hotel where you can see under youre feets is stunning

The hotel is fine, not great, but who in this day and age does not understand that many have respiratory issues triggered by chemical perfumes. The NH in Salamanca Spain has diffusers emitting heavy perfumes in every entry and the whole lobby. Because of the hotel design it drifts into upstairs hallways. The minute we stepped in the door my husband’s lungs shut down and everyone in our group had trouble breathing. This has ruined our stay. We asked if it could be suspended or at least lowered but were told it was “required”. Every time we hustle as quickly as possible through the lobby my husband ends up with serious breathing problems for an hour until it clears. The entire visit had to planned around trying to avoid the lobby as much as possible.

This is a 4-star, soon to be 5-star NH hotel. When you stay at a hotel like this, you expect better than average service. Hotel was beautiful, breakfast great, initially staff was polite and helpful. I stayed only one night here and initially it was fine, check in was quick and efficient.

In the morning as I was showering/changing preparing to depart, I stepped into the room from the bathroom and because it was cold, I closed the bathroom door to keep the warmth inside. I got coffee and turned to open the bathroom door and it was locked. All of the clothing, my makeup, hairdryer, and 2 cell phones were now locked in the bathroom with no ability to unlock it. The room had no telephone. I put a coat over my pajamas (which was all that was left in the suitcase) and went to the lobby with wet hair, no makeup and extremely humiliated which was even worse when the elevator stopped to pick up additional guests on the way to the lobby. I quickly explained the situation to reception and she called maintenance to the room. Johan showed up about 5 mins later to assess the situation. He quickly said he had no keys to unlock the bathroom door because the hotel was being renovated to change to a 5-star hotel and they changed the doors, but left the old locks and did not leave keys with maintenance. I found that utterly ridiculous! He returned 10 mins later with a huge ring of keys and nothing worked. He left again and returned 10 mins later with large tools saying he had to break the door lock off in order to get the door open (see pics). We are nearly 45 mins into this debacle at this time. It took him 10 more mins to literally rip the handle off the door and use a screwdriver to turn the lock. Although Johan was my savior, the fact that a 4-star hotel had to do this in order to open a door is unacceptable. He told me to ask for a comp night, I agreed. Upon checkout (now an hour later than anticipated), I spoke with reception (who initially called maintenance) who looked at me like I had 2 heads and said nothing or offered nothing. I asked to speak with a manager (my mistake for not getting her name) who insisted “your stay was great until this happened and we took care of it immediately. I can’t offer you a refund because you used Booking.com and not our website. I can offer you 20% discount.” I asked if 20% was the standard for complete humiliation of a guest...she just stared at me. I asked again for a comp night (only about $200), she denied so I informed her I would bring a complaint against the hotel with booking.com to which she replied “we accept all reviews, good or bad.” I informed her a complaint was different from a review…she completely blew me off and walked away from the front desk. I filed a complaint and booking immediately went to the hotel asking for a refund, the hotel said no, so booking said no. COMPLETELY UNACCEPTABLE that others decide what your humiliation is worth…and the hotel NEVER gave a 20% discount…I got NOTHING but attitude from them after this incident. Given this, I would NOT recommend this hotel because service is EXTREMELY important and when YOUR HOTEL humiliates a guest (in public) and does nothing to rectify it, they deserve a black mark. I’m quite certain I’m not the only guest who has been humiliated or blown off. I would NEVER stay here again…service is everything and this property is lacking!! BUYER BEWARE!!

Vaya estafa de precios que tienen. Mal servicio. Me han colgado el teléfono. Vamos un desastre no volveré nunca a un nh y eso que viajamos todas las semanas con la empresa pero a día de hoy hay mil hoteles con mejores servicios y atenciones. Un desastre

Stayed in their Colombo hotel in April and had nearly £1400 stolen from my room by their room boy. The hotel treated me like absolute dirt and refuse to give me my money back. The boy was in my room to “turn down” without my permission, less than an hour after I checked in. He admitted handling my purse but apparently “he’s a nice boy”. I spent two days in a Sri Lankan police station but nobody spoke English. The hotel head of security tried to bully me and it was all the worst experience of my life. I’ve been fighting for over 6 months to get my money back, but the hotel refuse to talk to me. AVOID AT ALL COSTS!!!!!

Mein Aufenthalt im NH collection Hotel Citylife in Mailand. An sich schönes Hotel. Warum aber 1 Stern ? In der Woche nach meinem Aufenthalt wird auf meinem Kreditkarten-Konto ein Betrag von 50 € vorgemerkt. Das Zimmer war von einer Firma bezahlt und ich hatte die Kreditkarte für die City Tax hinterlegt. Eine Erklärung konnte dafür zunächst nicht gegeben werden. Ich halte ein solches Vorgehen für unseriös und habe per E-Mail reklamiert und den Vorgang bei der Kreditkartengesellschaft sofort gemeldet. Im Email Verkehr mit dem Front Desk und dem Manager ist man nun sehr aufgeregt. Es handle sich um eine pre-authorization. Wofür das 1 Woche nach dem Aufenthalt ? Ich beobachte weiter, ob meine Kreditkarte belastet wird. Bis dahin halte ich mich von dieser Kette fern.

Fijn hotel, aardig personeel, goed ontbijt, prima bedden.

Hotelbuchung zwei Nächte über Booking.com NH Hotel Mannheim es kam zu einer Doppelbuchung bei Booking.com. Ankunft im Hotel beim checkin sagte man es gibt eine Doppelbuchung Stornofrist 1 Std. zu spät.
Aussage Stornogebühr muss bezahlt werden für zwei Übernachtungen. Hotel NH Mannheim besteht auf die Stornogebühr keine Kulanz, ich solle mir das Geld bei Booking.com zurück holen. Das Hotel kann man leider nicht empfehlen, keinerlei Kulanz. Booking.com sagt das Hotel kann nur die Stornogebühr rückgängig machen.
Es gibt doch noch guten Service, dafür ein Lob das der Sachverhalt heute geklärt werden konnte.

NH PISA
We stayed here for three nights.We were given adjacent rooms which was perfect for the family.
The hotel is ideally located opposite the train station, ideal for trips to Florence etc and only 5 minutes from the airport.
It is a modern hotel.
Clean room and comfortable beds.
Bathroom was good
The breakfast buffet was lovely with lots of variety.
The staff were very helpful
The air conditioning was good
Good sound insulation from outside noise

The only negative items were:
The hall carpet was a little stained , but clean
There was mould in the grouting and sealant around the bath. This could easily be sorted/ replaced / cleaned
Limited tea selection in the room which , along with the small milk cartons, was not replenished over the stay.
No English tv channels

In precedenti prenotazioni mi ero trovato bene. Tuttavia è accaduto questo: il 25 settembre 2024 avevo prenotato un soggiorno presso 'Nh Opera Faubourg' Parigi per il periodo 17-23 Aprile 2025. Ieri sera, 17 ottobre 2024, solo per puro caso scopro che la mia prenotazione è stata cancellata senza alcun avviso.
Nemmeno l'operatore telefonico di nh, contattato da me ieri sera, ha saputo darmi spiegazioni
Dopo la prenotazione mi avevano pure inviato voucher di conferma e nei giorni successivi avevo pure riconfermato i dati della carta usata come garanzia (pagamento previsto in hotel).
Ho scritto ieri sera una mail di protesta all'hotel. Ad ora nessuna risposta.

Beautiful hotel in quiet area but easy walking to centre Milan.
Staff friendly, helpful and polite
Food excellent and rooms modern and clean
Thanks x
Alfredo was particularly helpful😁

Vergonzoso, dicen que igualan los precios a otras plataformas, me hacen perder 1 hora en una conversación y no solo no lo igualan, reclamo y me mandan las condiciones de esto sin decirme en qué incumple. No reservéis con ellos, precios inflados, buscad bien en otras webs o directamente en otros hoteles.

I really like the hotel and recommend it for a place to relax . I enjoyed Cole and his great service !

I received great service from Cole at the NH hotel . I am enjoying my stay !

wir buchen das NH Danube City Hotel Wien Wagramer Str. für ein verlängertes WE, da passte Preis/Leistung.(gebucht bei Bahn.hit.de)
Durch Hochwasser war keine Abreise möglich. Dadurch änderte sich der Preis auf 279.-- Euro. (Verlängerung booking.com)Meine Meinung für ein schimmeliges Bad verranzten Teppich und ablösenden Tapeten und nicht kooperativen Manager ohne Zugeständnisse. Das Hotel hatte für diesen Tag einen Kongress mit 200 Personen und die anderen Gäste waren Gäste 2. Klasse. Minusbewertungen gibt es ja nicht, trotzdem nie wieder NH City Hotel wien

Moin, ich hatte einen sehr schönen
Aufenthalt im NH Hotel Stresemannstr. In Hamburg!
Alles war Perfekt und alle sehr lieb zu mir, besonders Herr Baptista.