NH Hotel Group Avaliações 

We stayed four days at the NH in Paris at the Gare de L'Est. This was certainly one of the most unpleasant hositality experiences ever, worldwide. Nobody from NH informed about construction work in the hotel, nobody enlightened us to the fact that there isn't a service elevator and all the construction needs to use the ONE elevator going to the upper floors, condensate from the A/C ran into the cabinet and soiled our clothes, and the worst: The rude and incompetent check-in, check-out staff! Navarra Hotels? Never again in my lifetime!

abbiamo telefonato e chiesto disponibilità di due camere e il fenomeno che era alla reception ha detto che era completo. prenotando su booking invece le camere c'erano. arrivati alla reception abbiamo chiesto se le camere avevano vista mare e sempre il fenomeno della reception ha risposto che si ha quello che si paga in modo sprezzante. (abbiamo pagato 240 euro a camera)
camere pessime. spoglie e molto vecchie e maltenute.
il giorno dopo abbiamo chiesto, ma solo per verificare l'ignoranza di costoro, la disponibilità di camere. hanno risposto tutto completo. poi invece su booking c'era una grande disponibilità di camere.
Ma come sono messi?
ovviamente abbiamo cambiato hotel e spostandoci di qualche centinaia di metri abbiamo trovato un 4 star meno costoso e decisamente più confortevole e con personale disponibile e gentile (e si poca fatica)
dimenticavo: volevano farmi pagare due volte le camere. davvero d evitare.

NH COLLECTION SMARTSUITES BARRANQUILLA (COLOMBIA) - RECLAMACIÓN NUNCA ATENDIDA
Más de cinco meses reclamando un reembolso de un doble cargo indebido (reconocido por ellos). Según ellos lo hicieron pero yo nunca lo recibí (parece que lo hicieron a una tarjeta que no me pertenece). Ya ni siquiera contestan mis emails. Una atención al cliente lamentable e inpropia

Ik had 2 nachten in een standaard kamer geboekt in het NH Hotel in Maastricht vanwege mijn man die in het UMC tegenover het hotel lag. Inchecken duurde veel te lang maar er werd wel gezegd dat de kamer geen airco had omdat het de standaard kamer was. Nou dat klopte ook het was heel benauwd en 1 raam kon op een kier open, en de kamer is denk ik voor het laatst circa 30 jaar geleden opgeknapt. Met andere woorden oude boel en dat is niet wat je ziet op de foto's als je boekt. Ontbijt alhoewel er heel veel is was ik niet bepaald onder de indruk van de kwaliteit. Je kunt je gebakken eieren bestellen maar dan moet je wel naar iemand toelopen je tafel nummer doorgeven, naderhand begreep ik hoe dat daar gedaan wordt, ze hebben service personeel geen bedienend personeel. Er werd ergens later in de middag gevraagd of mijn kamer schoon gemaakt moest worden ik vroeg om schone handdoeken, maar ja die kwamen nooit. Dus gebeld en werden gebracht. Al met al vind ik dit hotel een hele hoop pretentie hebben voor een 4 sterren hotel. Ik ben in heel veel 3 sterren hotels geweest waar met liefde voor de zaak gewerkt werd en daardoor veel meer de 4 sterren verdiende dan dit hotel.

Situato in ottima posizione , ma in ristrutturazione quindi di vecchia costruzione con moquette alle pareti non troppo pulite ( con cerotto appeso di fianco al letto ) e talvolta stracciate . Il personale è gentile ,ma siamo stati obbligati a saldare il conto finale all’arrivo in hotel avvenuto a mezzanotte. La colazione è buona anche se al piano -1. alla nostra partenza avvenuta alle ore 6 ci hanno preparato un pacchetto colazione misero con una banana troppo matura ( da buttare) una mela, 3 piccolissimi snack un succo e una bottiglietta d’acqua

Wir waren in Leipzig Zentrum
Die Lage ist prima, die Zimmer sind auch sehr gut und modern eingerichtet. Wir fanden es nur unpassend, dass man gefragt wurde ob die Zimmer gemacht werden sollen und da wir 3 Zimmer gebucht hatten haben wir uns darauf eingelassen lediglich das Zimmer mit dem Hund reinigen zu lassen…was dann aber auch nicht passiert ist. Da fragt man sich wofür das bezahlt wurde bzw wofür eine Extrpauschale für den Vierbeiner erhoben wurde. Zudem kenne ich es bislang, dass zumindest eine Flasche Wasser und ein Willkommensgruss auf dem Zimmer ist, hier nicht. Die Rezeption war auch nicht besonders freundlich.

We stayed at the NH Porto Jardin Hotel and the staff where very helpful. We had a superior room which was very clean and spacious. The room was at the back of the hotel so very quiet. The breakfast had a great variety of food to suit everyone. The access to Porto central was a 10 minute walk. The tour buses just around the corner and the Vehicular, such a good position to explore the city.

What we booked and asked for was three single beds. We got a double bed and sofa bed. When I showed the staff my request and their response, they shrugged their shoulders. No care in the world to three 60+ men. My bach aches and so does my colleagues. Had they responded with, sorry no triple room with single beds available, we could have booked elsewhere where. But no. They were happy to take our heard earned money and give us a room with no air conditioning. Apparently only the super duper rooms have air conditioning. Wonderful. Staff at reception are rude and uncaring. The hotel carpets seem as they have not been hoovered for ages or washed. I have photos of cigarette but on the floor not cleaned since the first morning. Not happy at their attitude or Expedia for again failing in their jobs. Other hotel sites are much better and I will probably never use Expedia again. This attitude does not suit the company and they need to change. They could have given a single room with no cost, but they chose not to and wanted to charge. Again, happy to take our money and then show this crass attitude when we turn up. All the evidence is with me and this will be taken further. They can keep their normal replies of sorry to hear about your trip , we will do better. BS. There is a contract and that was broken by this hotel chain. Not happy at all and will probably have to take medicine for the back aches.

Waardeloos zeker Nh Brussel Centre.
Nooit doen zeer onvriendelijk slechte service. Sowieso van heel de organisatie NH zeer slechte service. Geld is binnen dus klantenservice hoeft niet meer en wordt je afgescheept met een korting van 20 % zonder overleg of dergelijk!

Das schöne ist wenn man weiss wie Bewertungen und Buchungszahlen zustande kommen.

Excellent service, excellent hospitality, very clean and comfortable. I would recommend this hotel to anyone around the world.

Hotel in Palermo on busy motorway , dual carriage. Air conditioning didn’t keep the room cool but we couldn’t open the windows due to the deafening sound of traffic.( Sea views are the only thing referred to with regard to the hotels situation.) The room temperature became a major problem. Swimming pool closed at Easter despite beautiful weather, this was very disappointing. There is no access to a beach at the other side of the motorway.
Otherwise, staff very helpful and friendly , spotlessly clean rooms , design and lighting soft and subtle. Breakfast good.
Unfortunately, the over heated room and swimming pool closure were major issues and ruined our vacation.

Just back from business trip with my husband and daughter. Stayed at NH Collection Hotel Köln Media Park. Had a very nice stay, good hotel, very clean.Good location, 15 minutes walk from town centre.
Lovely soft pillows which I rarely find at hotels. Only negative thing I can say was the room was so warm at night, couldn't open the windows. Great selection at breakfast. Staff couldn't have been more helpful, especially John, he helped us with everything, where to eat, where to go, what to do, he really made us feel welcome and at home. He was so nice and friendly, like family. 20/10 ..If we ever go to Köln again we will definitely stay there again.

Havde en onlinereservation, som skulle laves om ved ankomst til hotellet, da datteren var blevet syg på vejen ned. Alt i skønneste orden sagde receptionen og lovede at slette. Jeg betalte dermed for én overnatning. En uge senere har hotellet alligevel trukket mig for 3 overnatninger. De havde IKKE slettet onlinereservationen. Nu vil de ikke betale pengene tilbage.

NH Hotel Leipzig
Wir wollten ein verlängertes WE in Leipzig, leider war es unmöglich 5 Tage vorher, eine Verschiebung von Freitag zu Sonntag auf Samstag zu Montag zu realisieren. Nicht möglich, machen wir nicht, war die Antwort. Zeitraum und Zimmer waren aber buchbar. Dankeschön und nie wieder.
A.Diwok

We booked the hotel via Booking.com, but 24 hours before our stay, my friend got sick with flu A. We tried to cancel and request a partial refund with a medical certificate, but they declined. Fine.

We then attempted to change the dates to avoid losing the entire amount. Although there was availability on Booking.com for the following week, and despite making two calls—one to the hotel’s reservation center and another to the hotel itself (both of which hung up on me mid-conversation)—they claimed there was no availability!

Can you explain why Booking.com’s system showed availability while the hotel said otherwise? The person who got sick is a mother with a child, and this trip was a gift for her, flying all the way from Washington. It’s very disheartening that businesses see us only as numbers and money, showing so little kindness to people.

“I am extremely disappointed with my experience at NH Collection Copenhagen. Despite having sufficient funds in my Danske Bank virtual card, it was not accepted, and I was told a physical card was required. This is an outdated request, and I have never encountered such an issue before. Additionally, I was not allowed to check in until my wife arrived, which caused unnecessary inconvenience. The staff’s response was dismissive, offering only to cancel my booking without any real resolution. For a five-star hotel, this service was far below expectations.

This experience aligns with other guests’ feedback, highlighting issues such as poor management leading to service failures and inadequate customer service. Such recurring problems suggest a systemic issue within the hotel’s operations.

In contrast, other five-star hotels typically offer more flexible solutions in such situations, such as allowing early check-ins, offering alternative payment methods, or providing immediate assistance from management to resolve issues swiftly. This type of customer-centric service is expected at a high-end hotel.”

2 nuits NH hôtel Toulouse airport : chambre ( suite) superbe rapport qualité prix magnifique insonorisation top
Et on peut ouvrir les fenêtres !
Restaurant correct
Service ok
Petit déjeuner : cher pour ce qui est proposé

Por una reserva en Noviembre de 2024 de una noche en NH Hotel Terminal 2 del aeropuerto de ciudad de Mexico nos cobraron 5500 US dollars en vez de 5500 pesos mexicanos. A pesar de dar el aviso en las primeras dos horas por el cargo erroneo que se habia realizado en la tarjeta de credito, no solucionaron nada y no actuaron inmediatemente; la tarjeta de credito se quedo inutilizable por estar completamente cubierto el credito durante 3 semanas; se realizo el cobro en la tarjeta (mas de 5300 Euros por una noche) a pesar de estar mas de tres semanas batallando para evitar dicho cobro. Al final nos devolvieron el dinero tras casi 4 semanas, y perdimos 170 Euros con el cambio de divisa (un dinero que no se debio cobrar, y por el que NH hotels no se ha hecho responsable de ningun tipo de arreglo)
Servicio y trato al cliente simplemente inaceptable (tarjeta inservible durante tres semanas por el cargo desorbitado/ cobro erroneo del dinero a pesar de saberlo el hotel durante tres semanas/ perdida de 170 euros al realizar la devolucion de un dinero que nunca se debio cobrar/ costo de una noche en una habitacion que casi se duplica por la perdida de Euros al relizar el cambio/ niguna solucion justa al gasto inadmisible y al trato del incidente)
El grupo NH (servicio al cliente) no ha respondido con ninguna solucion equitativa al desagravio recibido por el cliente (nosotros)
Una experiencia nefasta y desagradable, que en cualquier caso es inaceptable.
No volveremos a reservar jamas en ningun hotel de esta cadena.

„Hund willkommen“: We would strongly advise anyone traveling with dogs to an NH hotel (in this case Jerez) to have the additional costs confirmed in advance. We asked by email what costs would be incurred for two small dogs weighing 6 and 8 kg each - the written answer was that dogs up to 25 kg are allowed and it costs 25 euros. These 25 euros were verbally confirmed to us at check-in: for both dogs! On the bill it looked different: the amount had been doubled and we had to pay 50 euros per night for “14kg dog”. We should contact management - which we did by email: there was no response to two requests for clarification. A hotel chain that offers such disguised price increases as an unpleasant surprise for its guests will definitely never see us again: 50 euros for two puppies is disproportionate and brazen, we are more than annoyed.