Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one... Ver mais
A empresa respondeu
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Ver mais
A empresa respondeu
Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision
A empresa respondeu
Detalhes da empresa
Sobre Now Pet
Escrito pela empresa
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Informações de contato
Reino Unido
- 01992 926006
- nowpet.co.uk
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All went well
All went well , the call taker was helpful polite articulate. All sorted in very short space of time
Thank you
9 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for sharing your experience with us Steven. I am so pleased to hear we were able to resolve your queries quickly.
Great communication
Great communication, explained what was happening and was very helpful.
10 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a review Carla.
spoke with Will and happy
Rang for police advice and spoke with Will, he was brilliant. Helped with all the questions and confusion and managed to make us laugh 🙂
9 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a 5 star review Deborah. I am glad to hear that Will was able to help answer all of your questions.
Elliot was great and really helpful
Elliot was great and really helpful. Provided me with clear information. 10/10
9 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for leaving us a lovely review Hannah. I am so pleased to hear Elliot was helpful and provided you with all the information you need.
Excellent customer service
Jacob was excellent friendly and attentive.
8 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a 5 star review Lindsay.
Great communications and very helpful
Great communications and very helpful
5 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a lovely review Karolina.
Robyn was fantastic
Robyn was fantastic. So caring and empathetic.
5 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Hello Miles, I am so glad to hear that Robyn provided excellent service. Thank you for leaving us a 5 star review.
ROBYN was extremely helpful with my…
ROBYN was extremely hrlpgil with my query do highly recommended
5 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for leaving us a 5 star review. I am so pleased to hear Robyn was helpful with your query.
The person I spoke to was very helpful…
The person I spoke to was very helpful and was able to answer my questions
2 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a lovely review Jennifer.
Call handler experience
The call handler was probably one of the most experienced and kindest person I’ve ever dealt with on the phone 100 percent 10 out of 10, the call was so smooth and easily handled
5 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a review Robert. I am so pleased to hear that you had a great experience speaking to our team.
Robyn was very polite and very helpful
Robyn was very polite and very helpful. Happy to answer my questions
4 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a review Sam.
Nancy was brilliant
Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service
4 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Hello Ellie, thank you for leaving us a lovely review and for choosing to stay with now Pet for another year. We trsuly appreciate your lovely feedback and are so pleased to hear that Nancy was able to go through your options and benefits as a Now Pet customer.
Hannah didn’t stop until I was…
Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful
4 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for leaving us a lovely review Sindy.
Robyn was very helpful and pointed me…
Robyn was very helpful and pointed me in the right direction
4 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Hello Curtis, thank you for taking the time to share your experience with us.
Brilliant customer service
Kim was really quick to answer the phone and I was not left waiting in a long queue. Kim was really polite and quick to answer my query about a recent claim. The company has always been fantastic since I moved over to them.
3 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for leaving us a lovely review Laura. I am so pleased to hear that Kim was able to assist you with your claim query.
Easy to use site and a very competitive…
Easy to use site and a very competitive price
3 de junho de 2026
Resposta da Now Pet
Thank you for leaving us a 5 star review Kellie.
Called to see if my renewal premium could be reduced
George was very prompt and helpful and was able to reduce my renewal premium.
3 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Hello Paul, thank you for sharing your renewals experience with us.
Think the company is a breed itself…
Think the company is a breed itself ....Robdog. you only know how good an insurance company are when you need to claim. Would not recommend this company .They paid out £45 after we were billed £400 after an attack on our little Shitzu by an enormous Alsatian. They said she did not need an emergency vet appointment so they would not meet the cost .
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re really sorry to read this Cherie, especially given the circumstances involving your dog. We understand how worrying and upsetting it is when a pet needs urgent treatment, and we appreciate how disappointing it must feel if the amount paid was not what you expected.
We cannot discuss the details of an individual claim publicly, but we would like the opportunity to review this for you and make sure the decision, policy wording and assessment have been clearly explained. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Update: Hello Cherie, as you have not provided us with any further details unfortunately I am unable to take a further look into this. If you wish for us to take a further look into this please email customerfeedback@tedaisy.com.
I Done online chat with Sophie through…
I Done online chat with Sophie through perfect pets to find out i was with the sister company now pets, Sophie was very helpful and sent the links i neeed to get to my policy. Thanks
2 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Hello Nicola, thank you for taking the time to leave us a review. I am so glad Sophie was able to help resolve your queries.
Sophie was super helpful and went above…
Sophie was super helpful and went above and beyond to resolve my issue. I can’t recommend her enough.
2 de junho de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave us a review Dan. I am so glad to hear Sophie was able to assist you with your query.
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