Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Ver mais
A empresa respondeu

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Ver mais
A empresa respondeu
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one... Ver mais
A empresa respondeu
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Ver mais
A empresa respondeu
Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision
A empresa respondeu
Escrito pela empresa
Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very polite, helpful and knowledgeable, a pleasure to do business with
Very helpful and answered all my questions.
Pleasant and helpful customer service
Very supportive, quick and easy to deal with
A long drawn out process to make a claim which we are still waiting to be paid after over a week of putting it in.
Very helpfull and quick reply

Resposta da Now Pet
James was very friendly and listened to my requirements, great service and I would definitely recommend this provider.

Resposta da Now Pet
Robyn was friendly and able to resolve my query.

Resposta da Now Pet
Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered.
So thankyou Ellie.

Resposta da Now Pet
I spoke with Robyn who answered all my questions and brought me up to date with the progression of my claim.

Resposta da Now Pet
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one if ever I did.

Resposta da Now Pet
Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision

Resposta da Now Pet
Robyn, customer service lady I spoke to, she was very helpful with me problem to sort out very quickly. Very empathic easy to talk too.
Thank you

Resposta da Now Pet
Emily was very polite, helpful and professional. She managed to organise a discount on my policy renewal very quickly and explained the price changes clearly. She was a pleasure to talk with.

Resposta da Now Pet
George was great helping me renew my policy today. The vet practice have managed to get the claims paid promptly on my behalf.

Resposta da Now Pet
Excellent customer service with very clear information provided

Resposta da Now Pet
Very nice young lady who I spoke to who was very helpful

Resposta da Now Pet
Polly was very polite and helpful, explained the process of the claim fully as ive never made one before, she was also sympathetic which was nice

Resposta da Now Pet
Very helpful, polite, courteous and knowledgeable of products

Resposta da Now Pet
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