OFFICE Shoes Avaliações 145

THE WORST WEBSITE IN THE WORLD DOES NOT WORK AND IS SUPER SLOW LEADING TO CUSTOMERS LIKE ME FEELING VERY VERY FRUSTRATED. AAAAAAAAAAAAAAAHHHHHHHHHHH

I cannot believe I am having to write a second complaint on here about this company because they have still not dealt with my refund for my missing package and we are now 6 weeks on from the delivering the package incorrectly.

After countless emails backwards and forwards of questions deliberately stalling the investigation into the missing package, despite photographic evidence of the incorrect delivery and never escalating my complaint as I asked, They finally sent me a ridiculously annoying form to fill out asking for my name and the date the package was ‘shipped’. Shipped means the date the warehouse ships the parcel not the date it was ordered. Then they’ve replied days later asking me to correct the form and write the date it was ordered on the form that says to write the ‘date shipped’or they will not process my refund. Ahahahah are you joking!!! Now you must be seriously trying to irritate me more here.

I cannot even begin to explain the hassle they have deliberately caused me over this missing parcel. I’ve had to fight via email after email after email and I still do not have my refund.

Using this company has been my worst experience of shopping in my whole entire life. Not once have they apologised for loosing my parcel and taking my money and they have only deliberately stalled and made this process extremely difficult for me to get my money back for shoes I never received.

After a month I asked for them to escalate my complaint because nothing was getting resolved and they just ignored my request.

The worst shopping experience with a retailer of my life so far and I’m 37 years old.

I would strongly advise people not to purchase from this store ever.

The new Canary Wharf store is lovely and so are the staff, so helpful and friendly in a non overwhelming way. My server Francesca was brilliant, I could tell she was a great people’s person.
Office please congratulate her on delivering good service to customers.

Thank you

ABSOLUTE DISGRACE , paid for "next day" delivery , item was never delivered(see my review of YODEL,(it was a birthday present) , finally got a refund for the item but they do not recognise my request for the return of the next day delivery cost , wish i had read about them here first. Trading standards should investigate . delivery cost has now been refunded!

Terrible experience! Don’t get back to you about a return and no phone number. Will never purchase anything from them again!!

Ordered trainers £120, returned, wrong size, office loose shoes, they won’t refund me or communicate with me. No phone number to discuss. Just get fobbed off my automatic email responses.

regular customer with office but never again.. ordered 2 pairs of trainers for husbands birthday and still waiting ... RUDE customer services ,,, FOBBED OFF with sorry for the inconvinience messages... Doesnt help that they have used YODEL which is the worst delivery company ever... spent alot of money with OFFICE over the years .. NEVER AGAIN

I ordered a pair of boots two weeks a go. The courier tried to deliver them to my home address, when I realised they wouldn't leave them in my safe place I arranged for them to be diverted to my office address on a certain date that I could choose. This date came and went, the day after I got tracking to say they would come between a certain time, as the time approached, the tracking stopped. No attempted delivery. The next day the tracking said they were out again and then updated to say that they had attempted delivery (they hadn't, I was sat in my office, next to the door) and to contact the retailer. So I contacted Office who then said it was my fault for changing the address. I pointed out that the courier offers this service as standard. They then said they would contact them and I had to wait 72 hours, which it has now been. I've contacted them to ask for a refund and they can arrange a return with the courier and have been told no. They won't give me an answer as to when I'll receive a refund and frankly, they don't seem to care much either. I won't waste my time or money again.

ABSOLUTELY DISGRACEFUL THEY DON'T PAY THEIR STAFF FULLY
#ANYWHEREBUTOFFICE

they sent the 3 size bigger shoes compere to what I ordered. Invocie and my confirmation email clearly states size 4. I got size 7.... there is zero option to getting touch with them.... costumer service dose not exist. I paid £160 for no reason...

i deliberately did not sign up for their mailing list. somehow i get junk emails from them every single day, unsubscribe from each one and still more and more come. i’ve tried contacting them several times, their contact emails bounce back and the live chat never functions.

Where can I start? From the beginning always helps.....bought a pair of on run trainers wasn't aware the receipt was the warranty at all. Unfortunately have a small problem with the trainers. Reached out to Office customer services twice..... after waiting for live chat for an hour and 45mins on both occasions, obtAined ALL the information that was required including a snap shot of card statement to be told the card didn't match their records.....I mean how is that possible? Even contacted my card provider who confirmed the purchase was made... Left the chat with 'our payments department' will contact you within 72 hrs.....it's been 8 working days now and still no response.......

Wish I’d read these reviews before I purchased a pair of shoes. I was totally sucked in by the website advertisement! Shoes arrived three weeks later, unfortunately they were far too small, a different colour and didn’t support the foot and ankle as claimed. Returned the item, proof of posting etc still waiting for a refund weeks later. Correspondence is dreadful and ignoring request for refund. Feel a fool to be scammed.
Tim
Norfolk

I bought a pair of Adidas Gazelle trainers at the Henry Street Dublin Office branch in June. Six weeks later, after about 4 wears, the upper began to tear away from the sole. It was clearly a manufacturing fault as you could see the fabric had been cut too short. I no longer had the receipt (who would after 6 weeks) so I brought the shoes back to the branch where I purchased them with proof of payment from my card statement. I was told I would have to contact a .co.uk email address and explain my situation as I could not exchange my shoes at the Dublin branch or get a refund.

The email address led to a creaky customer service system (glacial response times) that told me I must box up the shoes and send them via a tracked system to Kilmarnock in Scotland for assessment and all at my own cost as some other service they suggested doesn't operate in the Republic (but who in Office could be bothered to remotely care about that).

I started this journey to return these shoes and get a refund at the start of August and it's now the end of August and I'm still trying to get Office to commit to returning my postage cost of €20 (receipted) as well as the €120 refund on the trainers. Office sold me faulty goods, made me pay to return them and is literally digging in its heels about granting me the consumer rights that are relevant for any retailer operating in this jurisdiction.

This is why I say that Irish customers should watch out. Office will take your money fast but you better not need a refund or a return. Their website waffles on about the OFFICE Conscience but it's only a PR sticking plaster to disguise their careless, hardnosed attitude to customers with legitimate complaints.

Received wrong size shoes two times in a row! Ordered Sz 5, but was sent Sz 6. Returned the order, then re-ordered Sz 5 again, but second time was sent Sz 7!!! Do they check the sizing at all before shipping? This is just not acceptable!

Customer services is non existant if you have an issue with your order. Waited on Live chat but gave up after 4 hours. Had messaged their email help address and 3 days later still no response.
Worse customer service experience ever.
My delivery was 3-5 days so now will be late so want to cancel and they say I can't and should email or use live chat to let them know the tracking number and can stop it that way. Great - a help email that does not answer and a live chat that unless you message at 8am does not answer. TERRIBLE.

Avoid buying on line from this company! Zero help and customer services. Bought a pair of shoes from them. They didn't fit so I needed to return. Booked the return through their chosen returns company Yodel and printed off the label and took to my local drop off point. Parcel was collected by the courier and has since gone missing. Contacted Yodel who agreed parcel has gone astray and to contact Office for a refund and they would them claim said refund back from Yodel as it's their error and part of their contract terms. That's when the fun really started. Impossible to speak to anyone from Office as no phone number. Tried to use the web chat on numerous occasions but it doesn't respond or seem to work at all. Sent a email to their customer service team which took them 3 days to respond to. When they did all I got was them asking me to send them a paper receipt. I don't have a paper receipt! It was bought online! I sent them a copy of my online order confirmation and a screen shot of the tracking from Yodel showing that the item has got stuck in transit and haven't heard from them since. The whole thing has taken up so much of my time and is into the 3rd week of trying to sort out. I am 89.99 out of pocket through no fault of my own. I can't see me ever getting a refund back. How awful to treat customers this way. To not provide basic customer care when things go wrong, as they do from time to time, is really awful. Shame on you Office shoes. I won't be purchasing from you again and I will make sure my family and friends don't either! Edited:

I have today finally received a refund from Office so they have somewhat redeemed themselves and I have therefore changed this review from 1 star to 2. However, I would still say their customer care is non existent, their web chat function doesn't work and when you are buying shoes on line and it is likely you might need to return them then these things should be addressed if you wish to have a successful business with a loyal customer base.

Bought a pair of Birkenstocks on line, never received them, emails get ignored; they took my £130! Shocking from such a big brand!

I ordered shoes in the office store for next day delivery by yodel. They didnt arrive and after 6 days of "chats" to Yodel and the Office "customer service" still no shoes and no resolution! Now I have to wait for a refund until they get the shoes back from Yodel. I This is not my fault why should i have to wait another 7 days for a refund when I have no shoes and now have to spend out on another pair - Very poor customer service indeed! Dont use Yodel and dont expect customer service from Office.

I have sent emails to their customer services and their just not answering me back