Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
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Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service…
Keiran has been very helpful with changing my order as I had mistakenly ordered the wrong thing. Everything was delivered on time and discreetly packaged. Can't fault this company, will be using again.
7 de novembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Joshua.
I am so pleased that you received great service from Keiran and that you had your items on time.
So glad that you will be ordering from us again in the future and we look forward to helping you with anything you may need
Great products at good prices and very good customer support
Good experience buying from this company and a very good customer support
28 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning,
Thank you so much for leaving us this lovely review, it really does help a lot.
I am so glad that you are happy with your experience with us.
Have a fantastic Thursday.
Been using these guys for something…
Been using these guys for something like 15 years. Always been very helpful.
6 de novembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning,
I love hearing that you have been shopping with us for that long.
Thank you so much for your custom and also taking time out of your day to write this review is absolutely fantastic.
From us all at OSGS, have a fantastic Thursday.
Very professional customer service…
Very professional customer service (Beth) dealt with my query and indeed got the product earlier than expected - highly recommended - Ray
4 de novembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning, Ray.
Thank you so much for your review, it is very greatly appreciated by us all.
We love to resolve any issues for our customers in the quickest possible time.
Have a wonderful Thursday.
Fantastic Shop
Fantastic Shop always have what I want and extremely helpful staff who are more than happy to help will continue to use this Shop
29 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning,
Thank you so much for taking the time to leave this 5* review.
Love hearing that you are a repeat customer too.
Have a great day from us all at OSGS
Quickly acknowledged my issue and fixed…
Quickly acknowledged my issue and fixed it asap great service
29 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning,
I am so glad that you received the service that we want to provide for all our customers.
Have a fantastic day and thank you for providing this 5* review.
Had an issue to do with a missing item…
Had an issue to do with a missing item that wasn’t shipped. Got in contact and within no time it was sorted… top service
29 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Had a small problem that was…
Had a small problem that was immediately sorted out by 'Beth' Will be buying again without doubt.
26 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Fantastic news.
We look forward to your continued support and customer.
Thank you.
Item arrived damaged but there was good…
Item arrived damaged but there was good communication and I was offered a refund which was dealt with promptly
16 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
I am so glad that we dealt with this to your satisfaction, thank you for the review.
Good company
Good company, but their bad for sending you a delivery that's comes on 3 separate deliveries. It's always the thing you need most that's last to arrive. Apart from that their well stocked and deliveries can and are usually quick... I've used them religiously for over 10 years now and are a great company...
14 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Jestem zadowolony
23 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you.
Really Helpful with any issues!
Really Helpful with any issues!
10 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Awesome to hear, thanks so much for the very helpful review.
I Had bought too lights one arived…
I Had bought too lights one arived damage was refunded right away no problem the a few months later the other stop working and they refunded me instantly ten out of ten service and will be buying from them again soon
24 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Awesome company
Staff are so helpful. A star service. Thanks
24 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Great customer Service with a speedy…
Great customer Service with a speedy reply and a very quick delivery service highly recommend
17 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
One slap no shop
Purchased item Monday, chased Wednesday.
Item not in stock, no ETA.
The item was in stock on the website.
No one let me know, no automated refund..
Nothing. Four days later I'm back to square one, having to order elsewhere something I urgently required.
Avoid.
24 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
I am so sorry that we messed up, on this occasion.
I really hope you got sorted and I am sorry that we were not able to get an alternative product out to replace the one that you ordered.
It really doesn't give me any pleasure at all to hear that we were not able to fulfill your original order.
My dad's 93 and is still very active in…
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment.
Most companies don't seem to like to talk to their customers these days, so when he found your company he was really happy.
He's been dealing with Ren.
Her customer service is 1st class and continuity being able to speak to the same person is invaluable.
Ordered on Wednesday, half delivered Friday, remainder Monday...Brilliant service all round.
Well done and thank you!
Regards
Rob
21 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Rob.
Such a lovely review, thank you for writing this and taking the time to do so.
It has been lovely to speak with you both and we all share the same passion for great customer service in this department.
Have a fantastic afternoon and thank you again.
Highly recommend
Beth has got you covered. Excellent service. Highly recommend.
21 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for leaving this review.
It is appreciated so much.
Quick communication with the lovely…
Quick communication with the lovely Beth! After an item in a bundle was out of stock she emailed quickly and offered a replacement product which I was more than happy with! Will be using this store again for all my needs!
15 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, thank you so much for providing us with this review.
We don't always get it right, but we do our very best to sort out any issues to the very best of our ability.
Have a wonderful day.
I had an issue with a parcel being…
I had an issue with a parcel being delivered but not everything I ordered inside. I emailed to see if I could expect a separate parcel? I spoke to Beth, who got back to me so quick having tracked down the other parcel, and knew it was out for delivery. It still hadn’t arrived days later, obviously due to the courier not the shop. I emailed Beth just to check the parcel really was on its way. She called and I had it delivered within an hour or so. Delighted with the customer service; late delivery clearly our local courier, I see the same issues with this courier from other folk, so Beth did amazing getting this to me in a reasonable amount of time. Would highly recommend this shop.
9 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning, Ingrid.
Thank you so much for this lovely 5* review.
It is so lovely working with a team of genuine people who really do love getting results for our customers.
The whole company are like extended family and it is great to hear we were able to get you a timely result.
Have a fantastic weekend, whatever you are up to and of course, happy growing.
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