Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
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Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an issue with the delivery of my items
Had an issue with the delivery of my goods and contacted one stop where my case was handled by Beth who was excellent through every step of the procedure.
1 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
I am sorry you had an initial issue but I am glad that you feel confident that even if you do, we will help you to get it sorted in quick time. Have a truly wonderful week and thanks again.
Great company in regards to products…
Great company in regards to products and communication, very attentive and helpful couldn't ask for a better service. DHL messed up a delivery twice and one stop grow shop solve with issuse with ease. I had a very helpful woman Beth, I assume everyone is super helpful. Wanna gonna stop using them cause of DHL but this has given me hope to keep using them.
8 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Magical
Wouldn’t use anyone else for my orders. Ordered an item that happened to be out of stock but the order was filled within a week and within timescales Kieran promised so big up, thanks Kieran, have a magical day mate.
3 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good day!. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
5 star company
5 star company. Always have a solution to a problem. Many thanks
2 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great Customer Service
Wrong item was received but one call and this was quickly sorted out by the super pleasant, polite and positive Beth. New item was sent NDD. Great Customer Service.
2 de outubro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Top notch service
Top notch service, even helped me add items to order after and sort postage back
25 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Exceptional service
Have to say first an foremost that one stop grow shop , has one of the best customer service help i have ever been shown .
I have made multiple orders online an over the phone an have been fully satisfied with every order .
Also have to give thanks to both Renate an Logan for there exceptional help will processing all my orders .
Above an beyond any service I could of hoped for .
24 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Had a little problem with delivery not…
Had a little problem with delivery not down to the shop at all spoke to Beth at customer support she was brilliant resolved my problem fast and efficient definitely worth buying from
18 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Item missing from my order...Renate got…
Item missing from my order...Renate got straight onto it and arranged for next day delivery....great customer service :)
18 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Great company
Great company, good prices and staff are amazing!
12 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Was sent 1 litre bottles instead of 5…
Was sent 1 litre bottles instead of 5 litre. I contacted Beth and the issue was resolved immediately and the bottles are being dispatched today. Great service once again!
13 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Will definitely order again.
I was missing part of my order so contacted customer service and Logan got back to me straight away, he was amazing he was so helpful and sorted everything out for me and more. Couldn't thank him enough. Will definitely order from this company again. Great service.
12 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Had an issue with my order
Had an issue with my order, one of the products I ordered was the wrong product. I contacted customer support, and my problem was sorted out very swiftly. Can't fault customer support. Communication between email is excellent right until the problem is sorted. Thank you very much.
5 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great customer service and quality…
Great customer service and quality products. I made a mistake on my order. Got in contact with customer support and was rectified instantly. Thank you much appreciated
4 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Great range of products
Great range of products, and customer service that is second to none!
3 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Great service from Keiran!
Great service from Keiran!
Super friendly and helped me with my query.
Will be shopping here again!
3 de setembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Very helpful
Very helpful. Spoke with multiple members of staff and all have given a great service.
29 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
best out there
26 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thanks a million.
Have a fantastic weekend from us all.
Great Helpful Service
We had a little problem with our order but I have to say that Beth sorted it out very quickly and easily with no fuss at all . I wish every online company was this efficient and helpful.
21 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
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