Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent store..!
Fantastic range of hydroponics and hardware store. Excellent customer service and a few good stars in there.
Had to order an extra item on top of ordrr and the guys were on it at the store were on top of it all rhe way through . Real good genuine guys at the store like Logan who handled all communication non stop.
Really happy with one stop grow shop and hope to be ordering soon. Number one store in the uk.
21 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Quick delivery excellent customer…
Quick delivery excellent customer service
20 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Placed several orders at one…
Placed several orders at one shop....very helpful & professional! Had to change my order due to my circumstances changing, and they changed it & and gave me an added discount. Renate was very helpful, polite & professional. Great store!!
19 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
5* customer service
My go to shop for all the necessities, don't listen to the bad reviews, I have placed lots of orders here, and I really can not moan about the speedy delivery, discreet packaging, and customer service!. Had a slight delay with my last order, but a message to customer service and I got logan, who explained the situation, apologised, then has kept me up to date with every step of the parcel process.... the guys a legend. A real credit to osgs!
19 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Good company to deal with
Good company to deal with, had some issues with delivery on my end which they responded fast and sorted my issues out.
16 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great customer care
Top customer care at osgs, couple of issues with my delivery that was very quickly taken care of by Logan who went above and beyond co correct them. Give the man a raise!
15 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Love this grow store excellent customer…
Love this grow store excellent customer service I ordered the rong thing I emailed them right away and thay fixed it right away very friendly people only place I go for my grow stuff evry 1 should use one stop grow shop best place to go thay will help n fix any problems u have best place give them a try 😀
13 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
You don't realize how much joy you have provided our team by leaving this review.
We do aim to be the very best hydroponic shop in the country and knowing that you already feel this way is wonderful.
We do have a very knowledgeable, professional team who are always happy to help each and every customer.
Thank you once again.
Super freindly and knowledgeable team
I have been using One Stop Grow Shop for a few years now, and they have not failed me yet. Every order arrives quickly and if any small errors occur (even on my end) they are extremely helpful and fast in resolving them. It is a super friendly team so I cannot recommend them enough.
10/10
13 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers; we want to make sure that all our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, in the meantime have a wonderful week for all of us.
Great customer service
Great company. Items are good quality and quickly dispatched, and the customer service is brilliant!
I had an issue which was dealt with better than I could have expected by Logan- was very much appreciated.
Will be my go-to shop from here on :)
1 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
onesTOPgrowshop!
onestopgrowshop staff are very easy to talk to which is usually not the case with many other outfits one has to deal with. I had a problem with a small order and I rang up and got it sorted just like that! Approachable; friendly; very helpful: what's not to like? They are now my go to website. Can't fault them especially a lady called Ren.
8 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
You don't realize how much joy you have provided our team by leaving this review.
We do aim to be the very best hydroponic shop in the country and knowing that you already feel this way is wonderful.
We do have a very knowledgeable, professional team who are always happy to help each and every customer.
Thank you once again.
Delivery Issue
I ordered an item off the website but something was missing when it was delivered and the employee handling my issue was very polite and calm when speaking to me on the phone. Also they helped get my order dispatched the next working day. The service was great and I would definitely recommend the site to anyone looking to get into gardening.
5 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Great service and quick reply regarding…
Great service and quick reply regarding my order, I always order from one stop great company 💯💯
7 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers; we want to make sure that all our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, in the meantime have a wonderful weekend for all of us.
Friendly and helpful customer service
Friendly and helpful customer service. Quickly rectified a small issue with an order.
5 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Good communication and good service
Good communication and good service
1 de agosto de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Seafuel bounty
I had ordered 2 x 1 litre Seafuel. Beth contacted me to say that 1l Seafuel was out of stock, would I accept a 2.5 litre for the same price - which was a good price anyway. What a great service. Thanks Beth.
30 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers; we want to make sure that all our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, in the meantime have a wonderful weekend for all of us at OSGS!
Issues resolved professionally
After receiving the incorrect size of produce the staff resolved the issue quickly with good communication throughout the process. Allways a happy customer.
29 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Good company had bitta issue with…
Good company had bitta issue with delivery all sorted straight away
24 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Beth, tell them they should pay you more 😂👍Great customer service, thank YOU☯️👍
After placing my order, I received a mail from you telling me there was a delay, and that you were on the case, so I was willing to be patient, and then you told me that you were chasing it up,,,, I was ready to wait some more 😉 but Beth said in her mail that she was doing what she could to get my order off to me, withing no time she sent another mail saying 'it's on its way'.
Excellent customer service, the kind that deserves respect these days.
Thanks again Beth 😊
22 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Issue resolved!! Brilliant
Small issue with last order. Quick call and sorted within the hour with correct item being delivered tomorrow! Brilliant customer service and really nice guys to deal with. Big thanks 😊
16 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
I am so pleased that you have posted such a lovely 5* review.
Thank you for taking the time out of your day to do so.
Have a very blessed day from us all at OSGS.
Great supplier
Great supplier, fast postage and quick to sort any problems. 10/10
15 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Leon.
Thank you for your 5* feedback.
We all really care about the quality and prices of our products, in each department we work to achieve the best for our valued customers.
From us all at OSGS, it is very greatly received.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.