Thomas was very quick at understanding my complex question he very quickly was able to sort out my problem directly speaking to the insurance company Whilst this took some time he would tell me wha... Ver mais
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Veja o que dizem as avaliações
Thomas today was amazing, sorted an issue ive been trying to get sorted for almost 7 months. One phone call, 5 mins with Tom and its sorted. Couldnt ask for a better experience
Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exac... Ver mais
A empresa respondeu
Contacted One Sure to amend my policy, was dealt with by Samantha , who sorted everything out very efficiently, I even had to ring back with additional information on 2 other days and got Samantha... Ver mais
Detalhes da empresa
Escrito pela empresa
Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
Our 48-Hour Price Guarantee!
Found it cheaper elsewhere? We'll give you a 100% refund!
Informações de contato
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
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Respondeu a 50% das avaliações negativas
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I had a great experience with One Sure…
I had a great experience with One Sure Insurance. The whole process was quick and straightforward, and the customer service team was friendly, professional, and very helpful. They explained everything clearly and answered all of my questions, making it easy to choose the right policy. I would definitely recommend One Sure Insurance to anyone looking for reliable service and competitive prices.
Perfect everything got sorted and gave…
Perfect everything got sorted and gave me and my business a way forward
Tracey was most pleasant and very…
Tracey was most pleasant and very helpful. Dealt with me promptly and efficiently. Would recommend!
I had lost my documents and had trouble…
I had lost my documents and had trouble login in ,thanks to Thomas Carter he got me sorted without any dramas very patient and freindly, have been with this company for many years and always had brilliant service thanks guys
Call handler Alex shaw was absolutely…
Call handler Alex shaw was absolutely fantastic answered every question and was no hassle atall
Tracey
Tracey, was absolutely amazing with myself and my partner. I highly recommend this company and this absolute Diamond of a woman. Thank you so much again :-)
Tracey is the best personality type for…
Tracey is the best personality type for this Job she made us feel like family and took care of us it was made so easy if I could of gave 10 stars I would have
Laura was absolutely fantastic
Laura was absolutely fantastic. Nothing was too much trouble. Its my first time getting business insurance and it couldn't have been easier!! Thank you laura x
Very helpful and understanding staff…
Very helpful and understanding staff and things run very smoothly with this company. A pleasure to deal with.
Amazing staff
Whilst my computer use is very basic Samantha was very patient and helpful helping me complete all relevant documents. Very helpful and good company
Phoned them with a few issues with my…
Phoned them with a few issues with my policy sort out over the phone the lady sorted it out thanks lady 🤣
Samantha was very helpful thank you .
Excellent service and good pri e
Jessica answered all my questions and hit me a very good price for my policy.
Very easy to get sorted and managed a few additional things like to include a no claims bonus from another car.
Can’t believe it
Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exactly are they taking my money for? Proper dodgy behaviour.

Resposta da One Sure Insurance
They charged us and did not offered…
They charged us and did not offered whatbthey promised and then cancelled our policy and are not refunding our money
Not reliable

Resposta da One Sure Insurance
Communication
Was struggling with getting some documents from my previous insurance provider, was in contact with Peter Carter at One Sure Insurance and gave me a contact number for the company I was with that took me straight through instead of waiting for half an hour like it has been in the past or talking to a chatbot to try and source these required files. Communication with Peter and the team has been great and super quick to reply unlike other insurance companies I've been with.
Had to make quick amendments to my…
Had to make quick amendments to my policy & it was quick and seamless process.
Absolutely fantastic service from…
Absolutely fantastic service from Prudence in renewals on today's telephone call when renewing our motor trade insurance policy.
She answered all of my questions, which i had lots of questions.
Very helpful, polite, informative.
This lady should be given a promotion and/or pay rise.
Kind regards
I would like to give 5 stars to the lovely person named jessica.
I would like to give 5 stars to the person I spoke with, she was amazing and easy to talk too, her name was Jessica. Made the difficult situation easy to understand and made me an affordable plan moving forward.
However, one sure, I would not give a good review. The policies are ridiculous. Every time ive had to switch motorbike they've always made a ridiculous reason on why they cant, which has resulted in me having to cancel 2 policies to start a new one. It feels asif they want the most money they can out of you. Also if its an emergency situation on the weekend, theres nothing in place to assist you.
Lovely staff but ridiculous policies which the staff can only apologise for.
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