After a really poor experience with a different motor trade broker setting up my first motor trade policy, I cannot tell you how different my experience with Dean was in setting up my motor trade insu... Ver mais
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Veja o que dizem as avaliações
Thomas was very quick at understanding my complex question he very quickly was able to sort out my problem directly speaking to the insurance company Whilst this took some time he would tell me wha... Ver mais
Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exac... Ver mais
A empresa respondeu
I had a great experience with the customer service team. Specially Dean was friendly, professional, and responded quickly to my questions. He listened carefully, resolved my issue efficiently, and m... Ver mais
Detalhes da empresa
Escrito pela empresa
Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
Our 48-Hour Price Guarantee!
Found it cheaper elsewhere? We'll give you a 100% refund!
Informações de contato
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
Sem histórico recente de pedidos de avaliações
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Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Communication
Was struggling with getting some documents from my previous insurance provider, was in contact with Peter Carter at One Sure Insurance and gave me a contact number for the company I was with that took me straight through instead of waiting for half an hour like it has been in the past or talking to a chatbot to try and source these required files. Communication with Peter and the team has been great and super quick to reply unlike other insurance companies I've been with.
Had to make quick amendments to my…
Had to make quick amendments to my policy & it was quick and seamless process.
Absolutely fantastic service from…
Absolutely fantastic service from Prudence in renewals on today's telephone call when renewing our motor trade insurance policy.
She answered all of my questions, which i had lots of questions.
Very helpful, polite, informative.
This lady should be given a promotion and/or pay rise.
Kind regards
I would like to give 5 stars to the lovely person named jessica.
I would like to give 5 stars to the person I spoke with, she was amazing and easy to talk too, her name was Jessica. Made the difficult situation easy to understand and made me an affordable plan moving forward.
However, one sure, I would not give a good review. The policies are ridiculous. Every time ive had to switch motorbike they've always made a ridiculous reason on why they cant, which has resulted in me having to cancel 2 policies to start a new one. It feels asif they want the most money they can out of you. Also if its an emergency situation on the weekend, theres nothing in place to assist you.
Lovely staff but ridiculous policies which the staff can only apologise for.
Very helpful
Samantha dealt with my problem, and was very helpful with her instructions. Thanks
Excellent communication with peter…
Excellent communication with peter carter many thanks
Jessica was extremely helpful
Jessica was extremely helpful in helping me to find a cost effective solution to insuring a second car. I now now have both policies with Onesure.
What a brilliant customer service
What a brilliant customer service. They managed to bet my renewal price by far more benefits. Friendly and professional staff. I would highly recommend them. They have sorted me out an excellent deal. Many Thanks for James Cummings & Darrell Clorley.
Absolutely legends
Very good service happy with them
Excellent service
Excellent service
Poppy the agent who assisted me was great, very knowledgeable and arranged a great deal
I would highly recommend
Thank you Poppy and Team
Spoke to Tom who was really helpful &…
Spoke to Tom who was really helpful & knowledgeable, I could not fault his professionalism in helping me & sorting out my insurance for me, he explained everything in detail & in a way that I completely understood, perfect, thank you Tom
We recently took out a policy with One…
We recently took out a policy with One Sure and the initial quote was very competitive however after incorrect document that was supplied from our previous broker and the no claims bonus not being as First fought the policy Fl into a seven day cancellation process this was also due to some technical issues with our devices and not receiving messages due to our damaged equipment
Which has no reflection on One Sure however after finding the overdue documents we were left with A additional premium of £1365 of course this isn’t what we wanted to hear but we were passed through to Peter who works on cancellations and in all fairness he was swift most helpful and made everything crystal clear for us to understand naturally no one was responsible for the mishap with The, no claims bonus this was down to the previous broker which I won’t mention we left them because of lack of service.
So I can honestly say we were very pleased with the outcome and could not recommend Peter enough highly commendable and very skilled in his area
Closing statement would highly recommend to anyone in the motor trade business
The help from Peter Carter made my…
The help from Peter Carter made my experience a stress free 1. I usually struggle to understand alot of the emails and documentation that is asked for but he helped me massively
Thomas was so so helpful within helping…
Thomas was so so helpful within helping me solve what was needed, very reassuring and polite .
Second time of him taking my call and he has been so helpful both times.
Great customer service skills
Thanks Tom
Quick response
Quick response, highly recommend. the customer service is second to none, really helpful.
Amazing service
Amazing service
the gentleman dealt with it fast and efficiently
They are the insurance company to go with others promise the world this company delivers
Thomas Carter
Reference number 479046/3
I was cancelling the policy and Tom was…
I was cancelling the policy and Tom was fantastic. Explained properly.
I contacted One Sure Insurance for my…
I contacted One Sure Insurance for my new catering trailer, van, and public liability insurance. I spoke with Adam Khalili and Rachel over the phone, and they were both absolutely fantastic—very welcoming, professional, and helpful with all my questions. Even though I haven't visited the office in person, the level of service they provided was excellent. Highly recommended!
Very nice and patient sort me out very…
Very nice and patient sort me out very nice
Theives Theives Theives
Theives Theives Theives, Stay miles away from this company, daytime robbery, absolute goons....
Didn't cancel my policy when I clearly stated that I no longer need any insurance, and then put the blame that I didn't mention, absolutely disgrace and disgusting insurance company, I would rather pay more premium but get insurance from these Goons!!!!
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