By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Ver mais
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Veja o que dizem as avaliações
Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Ver mais
A empresa respondeu
One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Ver mais
A empresa respondeu
I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de materiais de isolamento
- também em
- Atacado de Materiais de Construção
- Fornecedor de Isolantes
- Fornecedor de Materiais de Construção
- Loja de Materiais para Revestimento
- Loja de materiais para telhados
Escrito pela empresa
Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England
Informações de contato
Unit 7 Oak Business Centre Sileby, LE12 7PU, LEICESTERSHIRE, Reino Unido
- 01509 649065
- info@onlineinsulation-sales.com
- onlineinsulation-sales.com
4,7
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Charged me twice
Charged me twice! Then told me they can't deliver to my address so i will have to pay an extra £100 to get a local van to deliver it!
Rob Hardy the director is very rude and very cocky I would avoid this company at all costs. Very unprofessional!
23 de maio de 2024
Avaliação não solicitada
Resposta da Online Insulation
Hello again Paul, thanks for spending the time to review us and the name check too. As they say, there are always 2 sides to every story..
You placed your order today for materials advertised as 3 - 5 working days for delivery asking for a delivery next day. Shortly after you contacted us to tell us you had paid for your order twice and that you wanted a refund as you had now run out of money on your card. We can only take 1 payment per order and there is no way of you paying twice for your goods. However, we invested and I confirmed we had only received one payment.
At this time I also let you know that although we do advertise this, and you are prompted before the checkout, we deliver on large 28 tonne lorries. And that our vehicles would not be able to reach you.
I asked if there was an alternative address we could deliver to, if you would like to collect or if you would like to have a refund.
You then asked if there was another option - Yes we can deliver on a separate van for you but we would need to charge you £80 plus vat as this is the cost to us to rent a van for your specific delivery.
You then after a few more emails of you telling me "This is an absolute joke" etc, you requested a refund.
To make things absolutely clear. If a product is advertised as 3 - 5 working days for delivery. It will take 3 - 5 working days for delivery. If we advertise we deliver on 28 tonne lorries, it's because that's what we do.
Please do feel free to not use us again in the future.
Let down by another company online…
Let down by another company online insulation managed to get my order delivered at short notice
14 de maio de 2024
Resposta da Online Insulation
Hi, thanks for your order and review, they are both very much appreciated.
Great price, choose your delivery date
I have ordered insulation and I choose my delivery date. I had small issue but they react quick and well and I got my order 1 day later.
Correct company.
I would use next time this company as well.
Many thanks
21 de maio de 2024
Resposta da Online Insulation
Hi Gabor, Thanks for your order and review, they are both very much appreciated.
Good all round purchase communication…
Good all round purchase communication and delivery. Would definitely purchase from here again.
14 de maio de 2024
Resposta da Online Insulation
Hi Michael, Thanks for your order and review, they are both very much appreciated.
Fantastic company to deal with
Fantastic company to deal with. Quick delivery, very professional. Driver was unbelievable too. Would highly recommend.
14 de maio de 2024
Resposta da Online Insulation
Hi James, Thanks for your order and review, they are both very much appreciated.
Resposta da Online Insulation
Thanks Gary, We apricate your order and review. Please let us know if we can help with anything in the future
Resposta da Online Insulation
Many thanks for your order and review. We hope to hear from you again sometime.
Resposta da Online Insulation
Thanks for your order and review Henry.
Resposta da Online Insulation
Thanks Ed, and thanks again for your order.
Resposta da Online Insulation
Thanks for your order and review Zoltan. They are both very much appreciated.
good quality
26 de abril de 2024
Resposta da Online Insulation
Thanks for your order and review. They are both very much appreciated.
Resposta da Online Insulation
Thanks for your order and review Dale. They are both very much appreciated.
Great delivery
I missed the delivery driver due to noise on site but he left the boards anyway.
1 de maio de 2024
Resposta da Online Insulation
Thanks for your order and review Graham. They are both very much appreciated.
Great Customer experience
Easy to use web site, clear communication and great delivery
1 de maio de 2024
Resposta da Online Insulation
Thanks for your order and review Roger. They are both very much appreciated.
Great quick service from ordering to…
Great quick service from ordering to delivery
29 de abril de 2024
Resposta da Online Insulation
Hi Darrin,
Thanks for your order and spending the time to review us. We hope to hear from you again soon.
Fast delivery, well priced and fabulous customer service
What can I say - the Teram equivalent (woven membrane) was as good as the real stuff and half the price. The delivery guy was ace, and it arrived on time with easy tracking. Very very impressed - will certainly be buying from Online Insulation again.
30 de abril de 2024
Resposta da Online Insulation
Hi Peter,
Thanks for your order and spending the time to review us. We are pleased you like the membrane. We hope to hear from you again soon.
Resposta da Online Insulation
Thanks for your order and spending the time to review us. We hope to hear from you again soon.
Product as described
Product as described, Delivered on the day requested! Great service thank you!
22 de abril de 2024
Resposta da Online Insulation
Hi Hayley,
Thanks for your order and spending the time to review us. We hope to hear from you again soon.
Excellent service from ordering to…
Excellent service from ordering to delivery, delivery driver very helpful and courteous and product delivered on time stated and in perfect condition when delivered.
26 de abril de 2024
Resposta da Online Insulation
Hi Chris,
Thanks for your order and spending the time to review us. We hope to hear from you again soon.
Delivery driver Tan Man
Easy to order online and select delivery date. Delivery driver Tan Man ( that’s how he described himself😂 ) was brilliant and made the delivery so quickly I was amazed. Can only give the whole experience from order to being delivered 5 stars.
Grant
25 de abril de 2024
Avaliação não solicitada
Resposta da Online Insulation
Hi Grant, thanks for your great review. We hope to hear from you again soon.
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