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Online Insulation Avaliações 

1.255
•
O TrustScore é 4.5 de um total de 5

4,7

Loja de materiais de isolamento
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de isolamento
  2. também em
  3. Atacado de Materiais de Construção
  4. Fornecedor de Isolantes
  5. Fornecedor de Materiais de Construção
  6. Loja de Materiais para Revestimento
  7. Loja de materiais para telhados

Escrito pela empresa

Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.255)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Damaged items no response to email

2 plasterboards and 2 insulation boards arrived damaged. Emailed them with photos and no response. No one picked up the phone, contact form and complaint link don’t work, no response to email after 6 days. I had to raise a chargeback dispute with my bank, which is a much longer process.

Responding to your reply:
My email was clearly sent with the following timestamp in my sent mailbox.

Date: 17 April 2024 at 12:06:06 BST

It seems leaving bad rating is the quickest way to get a response. I have resent the email.

17 de abril de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Hello Coleman,

Unfortunately we did not receive your first email. It looks like it went to spam, as we ask that any issues regarding your order are emailed as a reply to your invoice that we sent to you. I did ask again for this but luckily, I have spotted your email this morning again in our spam folder.

Please could you confirm a suitable collection date for yourself and I will try to secure that date with the hauliers. Once we have collected these items we will raise a full credit for the damaged items.

Avaliado com 5 de um total de 5 estrelas

Efficient and fast delivery

Efficient and fast delivery, good value and would highly recommend.

3 de abril de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review Alice. They are both very much appreciated.

Avaliado com 4 de um total de 5 estrelas

Great product

Great product
Easy purchase, only problem, delivered on the Wednesday, when I stated Thursday for my delivery date,

8 de abril de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Hi Doug, thanks for your order and review. We did send the email below to you on the day of your order.

"Thank you for choosing Online Insulation.

Please see the attached invoice and check the details for your recent purchase are correct.

Your delivery is booked for 10.04.24 However, if this is an issue for you, please let us know"

Avaliado com 1 de um total de 5 estrelas

Took my order but couldn’t fulfill it

Took my order but couldn’t fulfill it. Refunded me obviously but was an inconvenience. Thankfully I got it cheaper elsewhere anyway.

3 de abril de 2024
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Resposta da Online Insulation

Hi Elise, Thanks for taking the time to review us. We are sorry that we could not make your delivery on this occasion.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great quality and timely delivery.

Will be using again

1 de abril de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review.

Avaliado com 5 de um total de 5 estrelas

Great deal.

Good communication / quick efficient delivery and very competitive price.

26 de março de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review Nigel.

Avaliado com 5 de um total de 5 estrelas

Easy website to order from .

Easy website to order from .
Upon placing order , you are kept informed of del date and any issues with stock quickly
Well done online insulation

18 de março de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review James.

Avaliado com 3 de um total de 5 estrelas

The product looks good….

The product looks good, but not installed yet so we shall see.
My issue was with delivery, there was a phone call 3 minutes before driver arrived at delivery address, no prior email with date or timing update. This could have been a big problem given the size of the wagon and need for assistance/signature.

13 de março de 2024
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Resposta da Online Insulation

Hi Paul, We emailed you on the 13th of March to tell you your delivery was coming today, the 20th, the day you requested. We then also replied to your email today at 11.26am to let you know that your delivery should be with you by 2pm today. The delivery lorries are indeed large, we also had an email conversation about this before you placed your order too.

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant - best price & service

10 de março de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review, they are both very much appreciated.

Avaliado com 3 de um total de 5 estrelas

No notice of subcontractor.

I didn’t get any notice that the order was being subcontracted to CCF, a Travis Perkins subsidiary in Bournemouth.

Their delivery driver, Sylvia, was excellent; she notified me when she was setting off at 07:24 then when she was about 15 minutes away. There was no paperwork handed over.

8 de março de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Hi Richard, thanks for your review, I can see that we delivered 20 rolls of loft roll to you at your farm house in Dorset. We delivered these on the 15th as requested by yourself. We are pleased that everything was delivered as expected, on the day you requested and with a friendly driver. We do use various external souses for deliveries within your area and we are sorry that you are disappointed that on this occasion we used CCF for your delivery. We didn't realise this would be a problem for you. Good luck with your project.

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