Online Insulation Avaliações 

1.255
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de isolamento
  2. também em
  3. Atacado de Materiais de Construção
  4. Fornecedor de Isolantes
  5. Fornecedor de Materiais de Construção
  6. Loja de Materiais para Revestimento
  7. Loja de materiais para telhados

Escrito pela empresa

Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.255)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The service was great

The service was great
Delivered on the day I asked for
Great service from the driver

28 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Hi, thanks for your order and spending the time to leave us a review.

Avaliado com 3 de um total de 5 estrelas

Difficult to amend an order

Difficult to amend an order
Asked for delivery to call I hour before arriving at site and had no contact at all
The quality of the the goods was excellent and well packaged and the driver could not have been more helpful

28 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Hi David, You called to amend an order and as we don't take payments over the phone, we asked for you to email us with the changes and we would either refund the difference or send a payment link for the difference. Instead, you emailed us to cancel part of your order and then placed another order later though the website. This caused some issues as the new order you wanted delivered was subject to delivery charges. You then wanted the new and existing order delivered at the same time so we had to add 2 orders together and create 2 separate credit notes. If customers need to make changes to their orders, all we ask is that they email us with any changes and if we can do it, we will.

Avaliado com 5 de um total de 5 estrelas

Easy to order great experience!!

Easy to order - super competitive prices, premium branded products - good seller contact to arrange the delivery (early!!). Delivery guy was bang on time and super helpful with offloading etc taking surplus packaging away too 5* service!! Will be using again ;-)

27 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and review Nick, we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

my 1st purchase

my 1st purchase, the online process was very easy, even mentioned can choose an earlier delivery date than the online date and they maybe able top deliver, which they did. delivery guy was very helpful. goods arrived on the day in the right conditions.
only thing was i did not get the 2nd email, had to ring to confirm delivery. happy customer

31 de janeiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Ismail and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Shiny hot stuff

Got what I asked for. All my insulation turned up as stated. Couldn't get it on the day I wanted , but it wasn't the end of the world, I could work around it. Delivery guy was good and courteous. we got it all stacked where I wanted it.
Very happy that my job can continue.

27 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Warren and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Everything was so easy to do from…

Everything was so easy to do from booking to paying, they turned up when they said and the driver was very helpful when he dropped it off

12 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Steve and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Ordering and Delivery

Easy order to process with option to select appropriate delivery date to accommodate needs.

12 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order James and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Happy

Turned up when they said it would and great value for money. I’ll be coming back.

15 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Competitive prices

Competitive prices, fast delivery. Hassle free.

8 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Daniel and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Very good company

Online insulation gave the best prices for the insulation specified for the build. I have used them before and will do so again. You are kept informed and they deliver on time.

5 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Bob and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

No problems

No problems, arrived on time and in good condition

5 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Matt and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

Helpful, reliable and competitively priced

Came on the day booked, order was correct. Sales were helpful when I wasn’t sure what I was supposed to be ordering. Prices are better than I get anywhere else.

5 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Fay and spending the time to review us.

Avaliado com 5 de um total de 5 estrelas

A very pleasant purchasing experience.

Competitive on price.
Delivered as promised.
The Travis Perkins driver was superb and extremely helpful.
A very pleasant purchasing experience.

5 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order Barry and spending the time to review us.

Avaliado com 4 de um total de 5 estrelas

Was very fast delivery but three packs…

Was very fast delivery but three packs of Rockwool insulation had damage on the ends

4 de fevereiro de 2024
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your order and spending the time to review us. If you let us know at the time of the delivery about damages, or within 24 hours of your delivery, we can arrange these to be exchanged for you.

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