Lost parcel and no way to track where it’s gone. No picture of delivery (do they actually deliver?) or coordinates meaning parcels can be dumped in bushes without consequence. Customers loosing money.... Ver mais
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Veja o que dizem as avaliações
Useless. Expected a delivery on Tuesday but zero communication from them, so I went to the website Thursday evening and it said "Undeliverable". Complete waste of time using these.
ParcelHub have changed the way we run the eCommerce side of our small business! It saves us hours every day and was super simple to set up, with the help of our rep. The claims process is so m... Ver mais
A empresa respondeu
Shame on this company. If you are considering using them, just don't. Unless you want a ton of negative reviews and chargebacks from customers that expected their delivery on time. Pathetic. Edit:... Ver mais
Detalhes da empresa
Escrito pela empresa
Parcelhub is the UK's leading provider of multi-carrier delivery solutions and proactive tracking support. Flexible and scalable, its portfolio of services integrates seamlessly with marketplaces, eCommerce platforms and order management systems, providing hundreds of multi-channel retailers, global brands and wholesalers with one access point to 20+ carriers and 600+ delivery options. Distributing more than 8 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to 'pooled volume' discounted rates from its carefully selected range of carrier partners, including Yodel, Evri, DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce. Dedicated proactive parcel management comes as standard. Parcelhub is part of the Whistl Group. Whistl is the leading delivery management company enabling customers to get their letters, leaflets or parcels to customers efficiently and cost effectively both in the UK and internationally. It is headquartered in Marlow with 8 depots and 11 fulfilment centres across the UK handling 3.8bn items a year. The company is privately held with over 1,500 employees and a turnover in excess of £600m. It has grown significantly over the years and is now expanding its presence in the eCommerce sector offering fulfilment services to customers through a seamless experience from first click to final delivery.
Informações de contato
Unit 6, Road No. 2, Colwick Quays Business Park, NG4 2JY, Nottingham, Reino Unido
- 01159 503 018
- trustpilot@parcelhub.co.uk
- parcelhub.co.uk
1,5
Muito Ruim
106 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very professional way to control your…
Very professional way to control your parcel needs. One collection but your parcels can go with multiple couriers - you choose the best option for you and your customer. All on the one invoice.
30 de julho de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Trevor,
Thank you so much for taking the time to write this wonderful review, it really means a lot to our teams when we receive feedback like this, especially Leigh!
We will continue to invest in proactive delivery management and customer service technology, to ensure Parcelhub continues to make delivery your competitive advantage.
Kind regards,
Mark Rosenberg, Managing Director
Parcelhub - Part of the Whistl Group
Sneaky & Cheeky in Surcharges
Sneaky & Cheeky in Surcharges
As others have pointed out, they sent you retrospective surcharges monthly. When you challenged them, they told you it's too long ago and they couldn't do anything.We ended up with over £1000 incorrect surcharges PER MONTH.
Ironically when we approached YODEL, the actual carrier for clarification on surcharge, we were advised that YODEL never actually put surcharges on any vendors. Therefore those £8 per parcel, even £65 per parcel ridiculous, groundless surcharges were all Parcelhub's doing, and they made it look like it was charged by carrier company.
This is daylight robbery.
Not to mention they've caused huge delay and backlog of our parcels when they suddenly decided to shut down our accounts, causing us significant damage to business, esp. metrics on e-commerce platform, which I believe is vital to most of Parcelhub's clients!
We used them back in 2016, when they were much better than today. Things have gone downhill in a quite ugly way after they were acquired by the Whistl Group.
Do not ever think about using them.
5 de julho de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Dear H Xuan,
Thank you for your feedback.
I would like to address your complaint regarding surcharges; we at Parcelhub only charge these from courier invoices and this is why you would have received an additional invoice. Otherwise these could be applied on your periodic invoices and not as an adjustment.
Unfortunately we only have a limited amount of time to challenge any disputed charges and this is the case with all carriers. We will always query any charges which our customers dispute and present any evidence available to support the queries, even if the query time has lapsed. However, overall it is at the carrier partner's discretion if rejected.
We clearly provide cut-off dates to all of our customers, and we must all adhere to these in order for our queries to be resolved efficiently. Our carrier partners will only hold evidence for a set amount time and after this has lapsed, it becomes difficult for them to find a resolution.
If you would like to get in touch, I would be more than happy to provide you with evidence of the fact that any surcharges billed to you would have been from the courier invoice.
Also I would like to add that you also left a negative review for DPD on extra charges, XDP, and other carriers; the courier that you have left a positive review for is ArrowXL which carries Large Freight. If this was sent via Yodel for example (as per your complaint here), then these would be subject to a surcharge due to exceeding their limits.
We believe that your review is unfair and that you have not provided any proof that we charge this and not the carrier.
Trameen Aslam
Indoor Account Manager
01159 503 018
Shocking.
Shocking.
Prearranged a delivery of a package with a weeks notice. ParcelHub sent me a outgoing label and arranged for the package to be collected and said I should expect the return label soon after. Not ideal as it was going to an event where we would not have access to a printer. On the day of the event I was told the person dealing with my case, that had promised I would have the label by now was not in the office for the rest of the day, yet I would be sent the return label and would have to put it on the package myself. I never got the return label. Package is currently in limbo at the event location.
Avoid at all costs. It's literally easier to put your package in the back of your van/car and do it yourself. Save yourself the hassle and an unexpected journey.
16 de maio de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning Rich,
I am ever so sorry to hear of your experience.
It sounds as if this shipment was arranged via our Third Party Collections department for one of our partner carriers to complete. If so, you will be have been provided with a 'PH-' reference number.
If you can please confirm this, it will allow us to have a look into this issue and offer further assistance.
Kind regards,
Laura Gladman
As a company we have been using…
As a company we have been using ParcelHub for several years and found the service provided extremely good. Our account manager Phil deserves a particular shout out of praise :)
17 de abril de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Barbara,
Thank you so much for taking the time to write this wonderful review, it really means a lot to our teams when we receive feedback like this.
We will continue to invest in our customer service and carrier management technology, to ensure Parcelhub remains instrumental to your continued success going forward.
Kind regards,
Mark Rosenberg, Managing Director
Parcelhub - Part of the Whistl Group
EXCELENT SERVICE!
As a company we have been using Parcelhub now for around 5 years, and the service we receive day in day out is impeccable,the online system to generate labels is simple and straight forward to use, the integration is a very quick process. on the rare occasion that a problem does emerge if we contact our rep or the customer service team the issue is resolved pretty much instantly, we would highly recommend anyone looking for a courier service to use parcelhub for all the reasons stated above.
27 de março de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Jill,
Thank you so much for taking the time to write this wonderful review, it really makes everything worthwhile when we receive feedback like this.
We will continue to invest in best-in-class enterprise carrier management, to ensure our customer service and shipping technology remains instrumental to your continued success going forward.
Kind regards,
Donna Smitton, Account Director
Parcelhub - Part of the Whistl Group
Highly recommended company.
Parcelhub have been great, we have used them now for around 6-7 years and have never even considered a change to the other courier companies who approach us. The all in one solution gives us the ability to switch between couriers with ease depending on the time of year or the urgency of a parcel.
25 de março de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Fraser,
Thank you so much for taking the time to write this wonderful review, it really makes everything worthwhile when we receive feedback like this.
We will continue to invest in our shipping software and customer support offerings, to ensure proactive delivery management remains instrumental to your continued success going forward.
Kind regards,
Phil Beavis, Account Manager
Parcelhub - Part of the Whistl Group
Excellent service. Highly recommended
As a company we needed good and trusted partner to take care of our parcels and we found it. Parcelhub offers a good range of different parcel services, easy tracking and lovely customer service. Our account manager Phil, is really helpful and we are really happy to do a business with.
23 de março de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Valentin,
Hope business is treating you well!
Thank you so much for your wonderful feedback, it really means a lot to everyone in our IT, Account Management and of course Customer Services teams.
We will continue to invest in technology and customer services, to ensure proactive delivery management remains instrumental to your continued success going forward.
Kind regards,
Phil Beavis, Account Manager
Parcelhub - Part of the Whistl Group
Great company would highly recommend.
22 de março de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Michael,
Thank you, it really means a lot to everyone in our Integration Support, Account Management and of course Customer Services teams that you are willing to recommend us.
We will continue to invest in our shipping software and customer support offerings, to ensure proactive delivery management remains instrumental to your continued success going forward.
Kind regards,
Simon Wright, Marketing Manager
Parcelhub - Part of the Whistl Group
Parcelhub saves us time, money and enhances our customers’ delivery experience
Our business is growing rapidly and we ship over 250,000 parcels to 31 countries annually, we ship a wide range of different products and Parcelhub gives us an efficient delivery management solution that is extremely competitive, flexible and integrates with the systems we use.
Parcelhub’s tracking support team takes full ownership of any delivery queries.The Tracking Support team using their SMART Notifications platform provides proactive tracking of all our shipments from order placement to query resolution, as a result they can quickly identify any issues.
My customer service team have a great relationship and confidence with the friendly dedicated support team from Parcelhub, we have complete visibility across all our 30-plus sales channels and can easily check progress to ensure our customers happy and we are all meeting agreed service levels.
Many thanks,
Chris Browning
Customer Service Manager
Charles Bentley and Son
22 de março de 2019
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Chris,
Thank you so much for your wonderful feedback, it really means a lot to everyone in our IT, Account Management and of course Customer Services teams.
We will continue to invest in technology and customer services, to ensure proactive delivery management remains instrumental to your continued success going forward.
Kind regards,
Simon Wright, Marketing Manager
Parcelhub - Part of the Whistl Group
Laura gladman and Lauren Penkal are the…
Laura gladman and Lauren Penkal are the best rest of team suck ! Thanks to these two for help
23 de outubro de 2018
Avaliação não solicitada
Very smooth on boarding process and…
Very smooth on boarding process and very friendly company to work with, They have dealt with our parcel volume very easily.
Cheers guys
19 de outubro de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good afternoon Matt,
Thank you for your feedback; this is greatly appreciated and has been passed on to our sales, account management and customer support departments. It really means a lot to us, especially Leigh!
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Best of luck for a successful peak and please do let me know if I can be of any assistance 😊
Kind regards,
Simon Wright
Marketing Manager
Parcelhub Ltd
Parcelhub parcel is NO GOOD I've been…
Parcelhub parcel is NO GOOD I've been waiting for a delivery from them for about 10 days and it only 30 min from my house there saying they can't find my address which is rubbish. So if I was you use parcel force
26 de agosto de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning Robert,
I’m sorry to hear of the issues experienced with your delivery.
Parcelhub is based in Nottingham and we are not a courier - we do not physically deliver any parcels, we only facilitate an enhanced tracking service for our clients (businesses who hold accounts with us) via software and IT services.
From our records, I can see that you are not a client of ours directly but had placed an order with one of our clients which was to be delivered by Yodel (not Parcelhub). The issue with the Yodel driver not being able to locate your address was actually proactively raised by ourselves to the business from which you had ordered from in order to get it resolved via the services we do offer to our clients.
Unfortunately, as we at Parcelhub are not physically responsible for the delivery we can only endeavour to resolve these issues as best we can with the couriers on our clients behalf and apologise for any inconvenience caused as a result.
For future reference, if you do come across any issues or require updates on any delivery we would advise you to contact the sender of the goods from whom you have ordered directly as due to data protection regulations Parcelhub are unable to disclose any information to anyone other than the account holder, including anyone who may have ordered from them.
Kind regards,
Laura Gladman, Quality Assurance Supervisor
cs[at]parcelhub.mailworkshop.co.uk
Great service, prices and delivery options.
Great service, good prices and a range of options.
We have been working with Parcelhub for a few months and the service has been great so far. Their "pooled volume" solution not only means they provide the most competitive prices in the market place for small businesses, but also it gives you a range of couriers and options to offer to your customers (may not all want to pay for next-day delivery so offering a standard option is very useful)
The software works well and the setup was easy. Sales and account management team are friendly and helpful. Marketing team also very supportive helping to promote Parcelhub clients and offering joint PR/marketing opportunities.
Customer service team are also diligent and helpful, and the guys at the depot are a friendly bunch who are always happy to help.
26 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning James,
Thank you for your feedback; this is greatly appreciated and has been passed on to our sales, account management and customer support departments. It really means a lot to us!
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Kind regards,
Simon Wright
Marketing Manager
Parcelhub Limited
Friendly and helpful team with a wide…
Friendly and helpful team with a wide range of prices and services. Very competitive and overall a good company to deal with.
26 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning Dhiren,
Thank you for your feedback; this is greatly appreciated and has been passed on to our sales and account management team. It really means a lot to us!
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Kind regards,
Simon Wright
Marketing Manager
Parcelhub Limited
BEWARE THIS IS YODEL
BEWARE THIS IS YODEL. SCAM COMPANY. THEY JUST LOST MY PARCEL ! I received an email saying it had been delivered and that the parcel had to be signed for. Customer service are an absolute shock. Monkeys with phones! FRAUD !!!
23 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Dear Maciej,
I am sorry you have had this experience with one of our carrier partners.
Parcelhub is not Yodel, therefore this review is on the wrong company profile.
Kind regards,
Simon Wright
We work with them for about 4 years
We work with them for about 4 years. It's honestly the best company we deal with it - their services, their prices, their support everything is 5 stars.
15 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Thank you for your feedback; this is greatly appreciated and has been passed on to our sales, account management and customer support departments. It really means a lot to us!
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Great team... great support... great partner!
Great team, eager to support and on-hand to resolve any issues. Would recommend to any online retailer.
15 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning Chris,
Thank you for your feedback; this is greatly appreciated and has been passed on to our sales and account management team. It really means a lot to us!
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Kind regards,
Simon Wright
Marketing Manager
Parcelhub Limited
Great service
13 de junho de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Hi Matt,
Thank you for your feedback, this is greatly appreciated and will be passed on to our sales, account management, customer services and software development teams.
We will continue to invest in technology and customer service to further enhance your customers' delivery experience going forward.
Kind regards,
Simon Wright
Marketing Manager
Parcelhub Limited
Really bad support, i don't reccomend the parcelhub to anyone!
I bought a few items and the seller sent the package correctly. I never get it so i sent an email to him after that he contacted the parcelhub. The support sad they lost the package and they didn't found it, and they are unable to raise a claim. It's absolutly unacceptable.
25 de maio de 2018
Avaliação não solicitada
Amazing Company
We've been using Parcelhub for over 2 years now and it's completely changed our daily processes.
Parcelhub customer service is so easy to use and we spend far less time sorting out the daily logistics issues.
They respond promptly and do the best they can to resolve problems.
Their software is easy to use and whenever we've not been sure about anything the IT department have been very helpful.
We literally wouldn't be without parcelhub now!
Thanks all, you're doing a great job!
12 de março de 2018
Avaliação não solicitada
Resposta da Parcelhub Ltd
Good morning Graham,
Thank you for taking the time to leave a review and thank you for leaving such wonderful feedback; this is greatly appreciated.
It's great to see when a client experiences such strong and consistent growth and being instrumental in a client's success is always rewarding.
Going forward, Parcelhub will continue to invest in technology and customer services to further enhance your customers' delivery experience.
Kind regards,
Simon Wright - Marketing Manager
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