parkdean-resorts.co.uk Avaliações 

I booked Carmarthen Bay hoping for a safe, peaceful family holiday with my children before major surgery.

Instead, I spent far too much of it dealing with problems.
Some were serious safety concerns.

My toddler became tangled in long blind cords, pulled loose plastic from the carpet edging and put it in her mouth, and the shower leaked, creating a slipping hazard, before eventually having to be replaced.

There were numerous other maintenance and condition issues throughout the accommodation.

Then a large, muscular dog, which appeared to me to be a powerful/dangerous-breed type, was roaming loose around the chalets while my toddler was playing outside on our patio.
It had no owner beside it or lead, was defecating wherever it wanted and appeared to ignore its owners when they called it. After that, we stopped using our patio because I didn't feel comfortable letting my toddler play outside.

Things became considerably worse when police attended the neighbouring accommodation and arrested the resident. There was subsequent shouting, swearing, banging and disturbance. By the end I had barely slept and no longer felt comfortable remaining there with my children, so I left.

Parkdean's repeated argument has been that I should have reported every issue to Reception so they had the opportunity to put things right.
But at what point does that cease to be a holiday?
I don't pay for a family holiday so that I can continually discover hazards, go to Reception, explain another problem, wait for maintenance, deal with the next issue and then start the process again.

I also explained to Parkdean that I have disabilities which make confrontation and repeatedly approaching Reception to complain extremely anxiety-inducing. I did report significant problems and maintenance attended, but I became increasingly uncomfortable continually complaining and feeling as though I was being a difficult guest.
Surely guests shouldn't have to report every single defect before they're allowed to say that the overall experience was unacceptable.

Parkdean offered to return £153 for the additional nights I paid for but didn't use. Their subsequent settlement offer was £225 in total – effectively only another £72 in recognition of everything else we experienced.
I even tried to find a practical compromise rather than continue towards court proceedings. I suggested 14 nights at Trecco Bay during term time, when we conveniently need to be away while works are taking place at our home.

Parkdean refused.

BE WARNED
Parkdean never asked me why I was taking my holiday.
However, if you happen to mention that work is being carried out at your home while you're away, apparently that information may later be used against you.
When I extended my original holiday, I openly told park staff that my bathroom was being worked on. Nobody raised an objection, nobody mentioned a “residential use” restriction and Parkdean happily accepted another £153 from me and extended my holiday.
Yet when I later suggested a two-week Parkdean stay as a practical way of settling my complaint, explaining that works would again be taking place at home, Parkdean relied upon its “residential use” clause to refuse it.
They even told me that my previous extension would not have been permitted for the same reason.
I have a permanent home. I wasn't asking to move into a holiday park. I was proposing a fixed two-week family stay while work happened to be taking place at home.

So be careful what perfectly innocent information you volunteer about why you've chosen to go away, because in my experience it can subsequently be characterised very differently when you make a complaint.

The most frustrating part of this entire experience has been Parkdean looking at everything individually:
You should have reported this.
We repaired that.
You should have gone back to Reception again.
But add everything together and ask a much simpler question:
What sort of family holiday requires the guest to spend their time repeatedly reporting maintenance problems, child-safety concerns and neighbouring disturbances just to receive the holiday they already paid for?

I genuinely tried to make the best of it. In fact, I even extended the holiday before circumstances deteriorated further.
Eventually, I just wanted to take my children home.

That isn't my idea of a holiday.

Terrible condition lodge, refund promised but never paid.

The lodge at St Minver was very old, tired and shabby.

There issues were:

- we were given the key to the wrong lodge so we nearly invaded other people's privacy
- cobwebs everywhere
- ant infestation
- silverfish infestation
- dishwaser didn't work
- shower kept going stone cold
- broken bed
- broken chairs, so wobbly they were dangerous
- curtain pole hanging off the wall
- inventory was short of glasses (4 in a lodge for 6!)

We politely brought all these problems to the reception attention and some of the items were fixed: the chairs, the ant infestation, the curtain pole, the showers, the missing glasses.

But the dishwasher was NEVER fixed, so we had to wash up after evey meal foer the whole week - not what we piad for in the "de-luxe" (ha ha HA!) lodge which we paid plenty extra for.

On the last day, the site manager, Keith, came to inspect the problems and he agreed it was not at all good. He offered a £500 refund - to be paid "within 5 days" - and I agreed not to review Parkdean until we'd received the partial refund.

10 days later and just like others have reported, there is NO REFUND. I've written to them, including to the CEO, Steve Richards, saying we want the promised refund and we WILL review Parkdean Resorts, but they are collectively so stupid that they have failed to give the refund and have not responded to my further written complaint.

VERY stupid indeed, when coming good on the refund promise would have earned them a 3* review for at least doing their best to rectify the problems.

But as they've played hard-ball and refused to give the promised refund, this HONEST 1* review is the TRUTH about how shabby their lodges, equipment and empty promises are. It seems they actually WANT 1* reviews. Just how stupid can some company CEOs and their Managers be?

So we'll pursue the refund they promised to us through a Section 75 Credit Card claim and if necessary through the Courts, with costs, which will cost this idiotic company a whole lot more.

You've been warned!!! If you want a good holiday, avoid Parkdean Resorts. If you ignore this advice, then make sure you pay at least £100 of it by credit card to be eligible for a Section 75 claim when it goes wrong.

And if they offer you a partial refund - laugh at them,,,, because there is plenty of evidence on Trustpilot that they LIE and don't honour their promises.

Seriously - AVOID this terrible company! Save your money and go elsewhere!

We went to Highfield Grange in Clacton back at the start of May for our first holiday in our new car and caravan with my son for his first family holiday with myself and my new partner. From start to finish the holiday was a disaster and the customer service even till now regarding our complaint has been abysmal to say the least. Shame on you Parkdean!!
We arrived on site to find our booked plot had no working electric point. We then went to reception where they told us someone would be over to have a look soon. After waiting over one hour in the extreme heat we went back to reception to find out what was going on. We found the replies to be very off putting and bluntly they just told us to put up our caravan wherever we wanted!! This was not a great start and in this heat we just wanted to get our caravan set up for our holiday. The next and main issue we had was that surrounding our caravan were three other caravans which were definately travellers and were definitely not on holiday. Firstly they were very loud and boisterous and were walking in and out between our new car and caravan constitently. They were also swearing alot and playing music loudly. Not only that but they were arguing alot and didn't seem to care about who was around them which was very upsetting for my 13 year old son. Not only that but all three caravans had mini work vans with them so they were blatantly not there on holiday as the men were working off site during the day. We saw the men leave every morning in there vans and arrive back early in the evenings. This was further evidenced by the fact that my partner and my son over heard them in the morning telling there partners they were off to work for the day!!!! We spoke to reception twice as well as security on site with our concerns as we knew they were working as well as really making us feel very uneasy being surrounded by them. Nothing as far as we know was done as they were still there after a week when we left to come home. We were not taken seriously and no action was taken even though we were promised It would be looked into!! It wasn't. It also states in the terms and conditions from Parkdean that working from site like they were doing is not permitted on any Parkdean sites!!!! We have had no replys and no feedback regarding this even after all the complaints we have made and there is no mention of this in the replies from Parkdean. It seems like they are trying to cover this up?
Next we waited nearly a hour for a staff member to turn up to our booked archery session, when no one turned up we approached the booking hut to find out what was going on. At this point none of the staff knew what was going on. No one knew the person who was suppose to be running it had not turned up? Again extremely poor customer service and no communication.
Lastly and the icing on the cake was the fact that we were nearly bribed by a member of the bar staff in the main bar. After nearly a week of feeling uneasy and angry at the poor service we had received this was unbelievable. We were told if we went on to trip advisor and mentioned what great service we had had in the bar and mentioned the colleagues name he would take 20% off of drinks!!!! What a pxxs take!!
We have spoken to customer services about this and have had replies from the customer relations manager who sent us a extremely apologetic email and said he would look into a refund. We then waited nearly three months trying to find out what was going on and even after numerous phone calls and emails from ourselves heard nothing. We then recieved a second email from the said manager about a week ago stating yet again they admit fault but with slightly different wording in the email. There was also no mention of the fact that there was travellers on site and that our holiday was completely ruined. How can you admit fault and apologise knowing things were wrong but not offer any sort of compensation. I have been a manager myself and I i ever admitted fault I would offer something as a goodwill gesture. It's called Customer service!!!!
We have visited and stayed at many Parkdean sites but after this will never go again to a Parkdean site. Customer service is non existent.
Feel very very let down and a week ruined.

tell people the truth we booked a caravan from there brochure when we got there after 2 hour drive to the Clacton site the caravan was not the one advertised a lot older than the one in the picture they said you can not go off the picture as that's for every site they own they were telling lies they said they would look into it never heard nothing more £500 hundred pound wasted we came straight home staff were no help please don't book with this company.

Park Dean Holiday Park Camber Sands
Please avoid this site like the plague other wise you may catch it.
We took our grandchildren there for a little holiday when we arrived we noticed the van next to ours had been over flowing with water from the toilet and sinks it had all excrement over the grass and it stunk so before going into our van I was off to reception I told the lady there and a so called maintenance man came round he put some tape on the pipe and said that will do.
Then we went into our van and having been an owner on a Haven site in the past was very disappointed to see the state of it all the curtains didn’t fit the windows and never closed properly because they were missing hooks and couldn’t hang properly, the windows didn’t close properly, the shower floor was all rusted, we had to eat at the restaurant first night because of the health hazard from the next van.
Trying to get to our van was a nightmare as we were not even told how to get to it the system that they have is a disgrace waiting hours to get our keys.
Just to say the children were happy as the parks were close by and the entertainment for them was very good I do not think that we will ever go back to a Park Dean resort.
Like some of the other people on here the prices are a killer with all the little add ons and all throughout the stay the smell and Poo just kept spilling out and they wouldn’t move us or mend it properly, also I guess that when there is an answer form the Park Dean team they will not be able to find our details well we were in willow way van No148 and the Poo was spilling out of No147.
So I am guessing it it still spilling out Poo I didn’t believe it when we were told it was a S—T site but we believe it now.

Stayed at Lower hyde parkdean site,
Had something to eat for breakfast at the Barnhouse restaurant but was undercooked, Some but not all staff in the hyde view venue were rude , A couple of the nightime security were very unprofessional in there jobs, And the way they talked to some of parkdeans customers was disgusting . Visited this park 7 yrs ago and was spot on but on this occasion the site was good but the visit was let down by poor staff with bad attitude

Not Happy
We booked in today 15 July. The van looked lovely and I was pleased to see the windows had all been opened for our arrival as the vans get stuffy. After unpacking we sat down before going to the shop, I noticed to my horror I had bugs all over my shirt and arms, I then found hundreds of them in the curtains ,cupboards and all over the windows and so I phoned reception and they said Sand flies they are harmless and we will send someone over. We heard nothing more so my husband went to reception whilst I repacked the suitcases as they were also in the bedrooms and beds . When he came back the response from reception was unhelpful, not interested can’t move us tough basically. He asked as we couldn’t stay could we have a refund. The answer was no. told by a very rude male member of staff we should have kept the windows closed, but told them they were open when we arrived so he said we should have shut them. As we weren’t made aware of any problem why would we shut the windows? The insects were already there and there is a heatwave. The four receptionists then felt threatened by a 74 year old man and said they would call security. No help ! No solution offered ! So we left at 3.30pm having spent only 2 hrs and this isn’t our first visit as we have been at least a dozen times in a few years including in June this year and it was my favorite park but sadly never again !
Plus I have been bitten across my stomach so not sure how harmless they really are ? dread to think how a child would have coped. I would strongly advise against booking until confirmation that this infestation is over.

UPDATE: 5Aug 2026
Having sent an email and letter of complaint immediately! it took two weeks for the reply saying thank you for taking the time to share your concerns !
That they understood my frustration with the situation but due to the site’s proximity to sand dunes flying bugs can be present particularly when van doors and windows are left open ! (Again putting the blame on us and ignoring the fact the windows had been left open by the cleaner not us! ) ending the correspondence with your feedback has been shared with the relevant mangers ?
No offer of a refund so we went back and asked for a refund as caravan was not fit for purpose and today we got this .
Please note I’m not even addressed by name ?

Good Afternoon,

Thank you for contacting us again and we’re sorry that you remain dissatisfied with the response from your recent complaint.

After review of your complaint in full, I can confirm that the decision made was fair and reflective of your stay.

We value the feedback of all of our guests. Even though we have not changed our response, you can be certain that your feedback will be taken on board.

Please be advised this is the business’ full and final decision and any further correspondence will be filed for reference only.

Once again, thanks for taking the time to contact us about your complaint.

Kind Regards
Ryan
Owner and Guest Experience Manager

So Thank you Parkdean we now will be going through our Bank to ask them to refund and you should be proud of the way you have handled the situation .
So buyer beware is all I can say about my experience with Parkdean Camber sands after 12 years of going sometimes twice a year and enjoying the park I have made one complaint in that time and they have treated us so rudely I’m shocked that they couldn’t just have refunded with an apology but hey ho .

If I could zero stars I would
I stayed at Southview Skegness. A few days before we arrived I upgraded to a gold caravan, mainly because I wanted a verandah and the photos of the gold vans looked impressive.
I was allocated vintage 54. It was absolutely filthy, mouldy, dust, rust on the cooker to name just a few of the issues.
How this was graded gold I really don’t know.
Three months later I’m still battling to get a full refund, I so far have been offered a refund of the cost of the upgrade, then 50% and latest is 75% if I stop posting on social media about the state of the caravan.
I had a medically vulnerable child with me and was told by head office that because I stayed in the caravan rather than choosing to go home “I’d had my holiday” so no way would I get a full refund.
The reason I stayed was because my two sons with Sen were taking part in a dance competition at the sites hotel, they had practiced for months for it and I didn’t want to let them down by leaving.
Also I was told the site was full so couldn’t be offered an alternative caravan.
I’ve now reported everything to environmental health and this will now be looked into.
It’s disgraceful how parkdean are trying their hardest to push everything back onto me and also trying to silence me too.
They’ve now decided because I wrote this honest review they couldn’t offer me more than 50% basically trying to gag me which is unlawful.
They’ve put myself and my Sen sons at risk because of the the filth. One of my sons has a surgical feeding tube and we were unable to use as nowhere was sterile due to mould etc and the 100s of ants crawling on and around all his medical equipment.
Paying for an upgrade to gold premium from silver, I thought we would have a nice caravan for our stay not one that should be scrapped. They are still currently renting this disgusting van out to poor unsuspecting customers

It was alright for what we wanted at the time, it was clean, relaxed and there was nice people there.
Very clean beach.

I am writing this review to complain about the treatment my wife and I received during our recent stay at Naze Marine Holiday Park, Walton-on-the-Naze.
Prior to our arrival, we were informed that we had been given a “virtual upgrade” to a caravan which we were told was worth hundreds of pounds more than the three-bedroom caravan we had originally booked. However, upon arrival and viewing the accommodation, it became immediately apparent that this was not an upgrade at all. The caravan provided had a significantly smaller footprint, a different layout, and a very small decking area compared to the much larger caravan we had specifically chosen and paid for due to my wife's illness.
We had deliberately booked a three-bedroom caravan, despite being only a couple, because we preferred the larger living space and layout. We paid the correct advertised price for that accommodation. At no point did we request an upgrade or ask to be moved to alternative accommodation.
After viewing the caravan, we returned to reception and questioned why we had been moved from our original booking into a smaller unit. We were then informed that our original type of caravan was unavailable. The only alternative offered was a lodge, but we were told we would need to make an additional payment. This was completely unacceptable. We had already paid for the accommodation we wanted and felt we were being asked to pay extra simply to receive something comparable to what we had originally booked. What made the situation even more disappointing was that nobody from Parkdean or the site management followed up with us during our stay. No member of staff contacted us to apologise, check on our welfare, or ask whether the issue had been resolved satisfactorily.
Unfortunately, the problems did not end there. Upon entering the caravan, we were greeted by unpleasant sewer-like odours coming from the toilet area. The bathroom and kitchen areas did not meet the standard of cleanliness we expected, and we found ourselves having to purchase bleach and cleaning products in order to clean and sanitise these areas ourselves.
To make matters worse, on Wednesday 17th June we returned from a day out to discover that the site’s water supply had been turned off. We had received no notification, explanation, or information regarding the situation. It was only after I telephoned reception that we were informed the whole site water supply had been turned off . Again, communication with guests appeared to be severely lacking.
What should have been a relaxing four-day break was overshadowed by poor decision-making, poor communication, and a complete lack of customer care from the outset. The reaction of staff when we challenged the accommodation change suggested they were genuinely surprised and annoyed that we did not want the smaller caravan they had selected for us. This left both my wife and me feeling uncomfortable and anxious and left the reception feeling very uncomfortable while other families had been shown excitement and professionalism.
In fact, the experience affected us to such an extent that we chose to leave the park early, departing at approximately 8:00 a.m. on Friday 19th June our leaving day before staff even arrived for work. We simply no longer felt comfortable remaining on site but had planned to stay and meet friends have dinner and spend the last day onsite until it was time to go home that evening.
This is ParkDeans response:

I’m sorry to hear you were not happy with the caravan you were allocated on day of arrival, unfortunately virtual upgrades are done by the central team randomly, not by anyone on park. You were not moved because you were a couple, it was purely randomised by the central team who is virtually upgraded.
Due to the random virtual upgrade, it did make the grade of van you had originally booked available to be booked, which in this instance had happened and the vans in that grade had been booked out and allocated, so we were unable to move you back into the grade you had originally booked.

I’m sorry the new van you were moved to and stayed in was not up the standard we hold on park and had this been raised with the guest experience team on park we would have gotten the accommodation team back round to the van and rectified any issues you had.

Regarding the water being off on park, I can only apologise that you was not notified unfortunately if was turned off rather quickly due to an unforeseen leak and we did not have time on park to notify everyone staying on park of this and I’m happy that the on site maintenance team got this rectified rather quicky and promptly.

This reply is very unprofessional and has left us feeling quite frustrated with Naze marine ParkDean.44 family members who have been visiting this site will never stay here again.

Visited Trecco bay today went to the chippy on park Dean site by shops was going to order two kids meals as they had deals on but got told it was only through weekdays which wasn’t stated on the menu notice board and wouldn’t sell at that price shocking when u have few kids chips www hard as cardboard
Don’t bother total waste money if I could give zero starts I would

I've been a loyal Haven customer for the past 10 years, visiting multiple times a year, so this year I decided to branch out and try Park Dean for the first time at Trecco Bay. Unfortunately the accommodation let the whole holiday down.
We were booked into a Gold Premium caravan, supposedly the top tier available on site, but it was honestly the worst caravan I've ever stayed in. It felt old and run-down throughout, with a musky smell and tired, outdated carpets. For a "premium" grade it didn't come close to what I've had on Haven sites.

The double bed was fine, but the two single beds were basically kids' beds, far too small and uncomfortable for an adult. My legs were hanging off the end, the mattress kept slipping down the side of the frame, and with only one pillow per bed I woke up with a bad back every morning, and I'm only an average sized man. The curtains were outdated, ripped and broken, and there were no blinds or netting anywhere for privacy, just bare windows, so it was either keep the curtains shut all day or have people walking past able to see straight in. On top of that, there wasn't a single hanger or hook anywhere in the caravan to hang up wet towels or clothes.

The shower was disgusting, with brown staining running down it the whole stay. Every door in the caravan was old and squeaky, a nightmare with a baby trying to sleep, and the handles all looked like they were on their way out. Parking outside the van was tight, and you're getting in and out of the car on a sloped bank.

The toaster is disfunctional my toast fell into the slot as the grid inside was missing on one of the slots , had to try and get it out before using the other slots.

We booked one child and one infant and the caravan we were given had two french doors at the front but no balcony so couldn't even have them open as there's a large drop that's dangerous for baby crawling about so couldn't even use them.

Just behind the caravan there's a load of rubbish and nappies dumped behind it as you can see from my photos.

To be fair to the site itself, the arcade, entertainment, parks and pool were all good and clean, and parking near the main facilities was plentiful. The site itself felt run-down elsewhere though, with long overgrown grass, and although groundskeepers were out cutting it, they did a half-hearted job on our row and moved straight on. I also watched one of the site's own maintenance vans pull up to drop something off to the cleaners, and the outside door handle was missing entirely, so the driver had to reach in through the gap at the top of the half-open window just to let himself back in. It said a lot about the general state of upkeep on site.

Customer service also let things down. When we went swimming, there were two staff members at the reception area, one of whom was visibly upset and crying to the other about something a staff member had said to her. The other girl prioritised comforting her colleague over the queue, holding everyone up, and then just walked off when her colleague did, leaving me stood there with no one to serve me. Really poor service for something that should have been dealt with away from customers.
After this first Park Dean experience I'm honestly in two minds about returning. I might try a lodge another time and hope it's a better standard, but I'd take the photos on the website with a big pinch of salt compared to what you actually get, it was a real letdown.

We aren't the type to complain and never have before but my wife was disappointed and decided to speak to the front desk to make a complaint. The person she spoke to was lovely but said you shouldn't go off the photos - but that's what your advertising, a modern, clean caravan. They gave us a painting token as good will gesture and said I should be contacted with a response to the complaint.

If it wasn't for the caravan we had, given the gold standard I've always had on Haven sites and this being marketed as gold premium, I'd probably be booking again every year. I'd welcome Park Dean getting in touch about this, because as it stands I can't see myself recommending Trecco Bay to anyone.

Our family holiday on Monday, 25th May, was completely ruined by a combination of disgraceful guest behaviour, negligent staff, and a total lack of leadership from the General Manager at Trecco Bay.
The Guests (Bramble caravan #34):
Shame on the incredibly selfish occupants who were meant to check out at 10:00 AM but refused to leave until 5:00 PM. Not only did they overstay by seven hours, but they also severely trashed the caravan and even used the kitchen table to light a fire.
The Cleaning Supervisor:
The cleaning team showed a shocking lack of awareness, failing to even notice that the guests had not checked out for seven hours. When the supervisor finally rushed over at 5:00 PM, they confirmed the caravan was unturnoverable due to the extensive damage. To make matters worse, communication completely broke down; the supervisor claimed they notified reception, yet reception left us waiting around for two hours on the false promise that the caravan was actively being cleaned.
The General Manager:
Ultimately, the blame lies at the top. The General Manager has proven they cannot manage this holiday park or its staff. By booking 100% of the caravans with absolutely zero contingency units held back for emergencies or maintenance, the GM left the park entirely exposed. When a crisis hit, the staff fell apart due to a lack of proper oversight, and the park had zero backup options for us.
Because of the GM’s greed or incompetence in overbooking without a safety net, my family was left with nowhere to stay. We were forced to turn around and drive all the way back home that night, finally arriving at midnight. This was a masterclass in poor management.

Queues at reception to get caravan key at 4 pm was ridiculous.
Not able to load Premium wifi as no router in the caravan.
Free wifi as taken forever to load up.
Out of hours assistance was ringing for ages then operater said that this number is the wrong one? The number was useless.
No central heating in the Caravan, it was freezing, and this is only the first day!
We were thinking about maybe buying a Caravan at the site, But this will not now happen, I cannot see us ever using this company again

We booked Parkdean Vauxhall site last min and it has been great. We are still here now and have found so much to do with the kids. We normally go to another brand at Yarmouth and this has by far more facilities and things to do. We have just had breakfast with the Krew and the host Nicole was great. We told her it was my little girls birthday and she went above and beyond to make her morning special. We are off to the pool party later today and the swimming session yesterday was also really good. The manager working had it well organised in there and made sure we got in without being able to book. My kids are already asking when we can come back! Thank you team!

😡😡 AVOID park dean resort in Walton on the Naze , your that vile that you won't put our water back on in our caravan leaving it off for hours causing us to suffer now shower no drink of water and because of this

We are now reporting you ! 😡😡

Avoid this place if you can! It’s awful.
Arrived last Friday caravan looks like it hasn’t been washed in years, it’s filthy, and the grounds around it scruffy and full of weeds. Didn’t look too bad inside, until we saw ants all over the kitchen work surface. Called receptionist, and they sent two ant traps!
The noise from the maintenance yard around 7am is awful and not what you want on holiday. Yesterday we got back from a trip out…no power. Also no where to park as the electrician had taken my spot. When we realised there was no electricity we asked the guys how long they would be. There said 1.5hrs. 2.5hrs later still no power. Had to drive down to reception to ask what was happening…apparently they hadn’t been told the guys were going to cut off the power. They said they would get it sorted. So after 3 hours with no power we were told the guys had forgotten to turn the power back on. Had we known we were going to come back and have no power we would have made other arrangements.
There have been 2/3 people at a time out every morning this week with loud industrial strimmers going from 9am-5pm. Really not what you want to be woken up by or hear all day when you’re on holiday. Also had other issues with a broken curtain pole and dodgy patio doors. This place is poor at best. Not even 2* It’s messy, weeds everywhere, no presentation or care. Will definitely not be coming back here. Not even as much as a sorry or acknowledging of all the issues. Pendine sands! The response from them here is that they have tried to reach out privately. That has absolutely not been the case. I’ve not had an email or a voicemail message left.

This is the second time we went to pendine sands both time the caravans were filthy i paid for silver but got budget bronze . It looks like they had a dog the seating was full of dog hairs pizza dog left on cupboard easter ages left in bedroom .the seating was so thin made it hard to seat on it . I said I am not staying in this van but told me there was no more caravans available. So I want my money back .there was 8 of us and was not enough seating for 8 of us.i will never recommend any one to stay at parkdean again .the staff could not be bothered.

We have been visiting Grannie’s Heilan Hame for over 40 years and have always booked seaview caravans, happily paying a premium for a caravan overlooking the beach. Sadly, this year’s experience with Parkdean Resorts has been extremely disappointing.

We booked a Gold Premium caravan (£515 for 4 nights from 6th April) in good faith, based on the website description and imagery clearly showing caravans with direct views over the beach. Historically, this is exactly what “seaview” has meant at this park, and every previous visit having booked seaview & veranda this has been the case.

On arrival, we were allocated a caravan positioned behind a front row of caravans, with at best a tiny sliver of sea visible — and when out on the deck, even that would be completely blocked if the caravans in front were occupied! This is not what most people would reasonably consider a “seaview,” and it is certainly not what is advertised online.

There is no clear explanation during booking that:

* Views may be obstructed
* You may only receive a partial or negligible sea view
* A different category is required to guarantee an actual beach-facing view

The website imagery is, in our opinion, highly misleading.

We raised this immediately at reception and were told this still counted as a “seaview.” With no suitable alternative offered, we requested a refund under the Consumer Rights Act 2015 due to misrepresentation. We were explicitly assured by staff (and their manager) that we would receive a full monetary refund.

Relying on this, we left the site and had to find alternative accommodation after travelling 80 miles with three very upset children.

Since then, the refund has been refused — and worse, we’ve been given conflicting reasons:

* First, that we didn’t view the caravan (which is untrue and supported by timestamped photos)
* Then, that the caravan met the advertised criteria

This inconsistency and lack of accountability has made the situation even more frustrating.

To summarise:

* The accommodation did not match how it was advertised
* The term “seaview” is misleading without proper clarification
* A full refund was clearly promised and not honoured
* The complaint has been handled poorly with conflicting explanations

After 40+ years of visiting, this is incredibly disappointing. We are now pursuing this formally and will be sharing our experience more widely.

Be very cautious when booking “seaview” — it may not be what you expect.

Should any Parkdean member of staff read this review & feel the need to reply to write their apologies or suggest that they hope to improve this experience in any future visits, please don’t. That ship has sailed along with the seaview and a future visit will never be on the cards!

Myself and my wife were invited here in Vauxhall Park in Great Yarmouth to join our daughter and grand children. The caravan we stayed in was absolutely filthy, we had to call the engineers out to fix the shower and kitchen blind.
Our friend had occasion to chastise some teenagers only to find they had "keyed" my car.
Another thing that we found was at the childrens entertainment the children were asked if they wanted the bubble machines and toys by the 'compare' then immediately told to go and buy them over at the shop. This is absolute blackmail, what if a family have 4 children. 1 x bubble machine @ £8:50 this would cost them £26:00 disgusting behaviour.
The beds were so uncomfortable we could not sleep. One would think that you would sort your prices to be more affordable.
Never again would we use this establishment, the swimming pool was disgusting and cold. People frequenting changing rooms therefore not allowing my daughter to change her son.
All that money going in just to RIP OFF FAMILIES.
NOT AMUSED AT ALL.