Pay Weekly Flooring Avaliações 

2.318
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Made a big mess when they fitted my blinds, and refused to clean up after themselves. Left dust EVERYWHERE even in my childrens bedroom and when I asked them to clean up they refused and said "we don... Ver mais

Avaliado com 5 de um total de 5 estrelas

So so happy with our flooring that was installed today. We went for the LVT in grey and I highly recommend this (very good quality) Cameron & Bailey were very professional, friendly and honestly excee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend this company,was so easy to book an appointment, a representative came to our house,He was friendly,honest,clear about how they work and he was happy to answer all of our questions a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier with the carpet and vinyl fitters today. Alfie and Blake. Genuinely nice guys. Very friendly. My floors look amazing. So much better than I was expecting. Perfectly fitted. I wi... Ver mais

Detalhes da empresa

  1. Loja de Carpetes
  2. também em
  3. Designer de interiores
  4. Fornecedor de pisos de madeira e laminados
  5. Loja de artigos para reforma residencial
  6. Loja de Pisos

Escrito pela empresa

Pay Weekly Flooring is a UK-based flooring and home improvement specialist, supplying carpets, vinyl flooring, laminate flooring, luxury vinyl tile (LVT), furniture, beds, sofas and blinds with flexible payment options available. We provide a simple and transparent way for customers across England and Wales to improve their homes without large upfront costs. Our payment plans are designed to be straightforward, offering no interest and no hidden fees, with flexible weekly, fortnightly or monthly options available. Our service includes home visits where measurements are taken and flooring options are discussed, helping customers choose the right product for their space. All flooring is cut and prepared specifically to each customer’s measurements, making every order bespoke and tailored to the property. Due to the custom nature of our products, once an order is confirmed, materials are prepared to specification. As outlined in our Terms & Conditions, bespoke goods are non-refundable unless proven faulty or not as described under the Consumer Rights Act 2015. **Fitting & Installation** Pay Weekly Flooring supplies flooring products; customers are completely free to arrange and use their own fitter. For customers who require assistance, we can help identify or recommend experienced, independent fitters operating within their local area. This is provided as an additional convenience to our customers. All fitters operate as independent, self-employed tradespeople and are not employees of Pay Weekly Flooring. Fitting services are separate from the supply of flooring and are arranged directly between the customer and the independent installer. Any fitting charges are paid directly to the fitter. While we are always happy to assist with coordination and communication where possible, Pay Weekly Flooring does not carry out the installation itself and cannot control an independent fitter’s availability, attendance, scheduling or workmanship. Responsibility for the fitting service and installation remains with the independent tradesperson providing that service. Our team is committed to providing a reliable and efficient service, from initial enquiry and quotation through to delivery and aftercare support. We aim to ensure clear communication throughout the process so customers know exactly what to expect. We welcome honest and constructive feedback and encourage reviews to accurately reflect the service provided and the party responsible for providing it. Any concerns relating directly to products or services supplied by Pay Weekly Flooring are taken seriously and reviewed in line with our policies and UK consumer law. This is our only official Trustpilot page.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(2.318)

532 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I wouldn’t even give this a 1 star but…

I wouldn’t even give this a 1 star but had no choice.
3 times I have had my fitting booked in for and on them occasions they got cancelled by the fitter who is apparently the only fitter in my area. When I try and rebook I’m always given a fitting date that is weeks away. I was told when the first fitting was booked to make sure my carpet and underlay is all up which I did, I’ve been without a carpet for nearly a month now. I have kids also and have had two accidents due to nails sticking out on the stairs. It’s very unprofessional and they do not seem to care for their customers saying that the fitters are self employed and nothing they can do, but yet I was sold a package that fitting will be included with paying them on the day a fitter who they arrange, how can you use a fitter who is not reliable and costing your company bad reviews and complaints. They only have one fitter also in my area which is a joke they need someone else who actually gets up and goes to work without cancelling jobs continuously I understand things happen but 3 times???
I would avoid at all costs with this company and their fitters. They don’t take any responsibility and don’t care. Only offering a 50% refund if you wish to cancel and then trying to say I need to pay £40 if I had the carpet delivered to me. They do not offer good will gesture neither. So upset to be left without a carpet and money being taken off me for nothing.

14 de setembro de 2026
Avaliação não solicitada
logotipo da Pay Weekly Flooring

Resposta da Pay Weekly Flooring

Thank you for your review. We are sorry to hear about the difficulties you have experienced; however, we must correct an important and misleading aspect of this review.

Pay Weekly Flooring supplies and delivers flooring products. The fitter referred to in this review is an independent, self-employed tradesperson. They are not employed by Pay Weekly Flooring, and fitting charges are paid directly to the fitter.

The cancellations described in this review were therefore not cancellations made by Pay Weekly Flooring. While we will always try to assist customers with arranging fitting, we cannot control the attendance, illness, emergencies or availability of an independent tradesperson.

We also believe Trustpilot should not allow a business to be held responsible in a review for services or actions that fall outside that business's control and were carried out by an independent third party. Reviews should accurately reflect the product and service actually provided by the business being reviewed.

We completely understand the frustration caused by three cancelled appointments and will always try to help where we can. However, attributing the actions of an independent fitter directly to Pay Weekly Flooring gives other consumers a misleading impression of the service provided by our company.

We are more than happy to address any genuine concerns regarding the flooring, delivery, payments or any service provided directly by Pay Weekly Flooring.

Avaliado com 1 de um total de 5 estrelas

Was meant to get my carpet fitted…

Was meant to get my carpet fitted today,took a day off work & sat waiting all day,rang the office about 2.30pm to be told the fitter was just having something done to his van & it would probably be around 5pm to 6pm when he arrived,at 5.30 I WhatsApped & was told "it's only just 5pm" so I asked what time does the office close in case they don't turn up & was told 5pm,so now I'm sat here with no carpet,no way of contacting anyone as no one is replying on WhatsApp & a days wage down,not to mention the deposit & the weekly payments I've been paying.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From ordering the click flooring to…

From ordering the click flooring to having it fitted today , my experience was first class. Polite, helpful, good time keeping And well presented was really good. I would have no hesitation t recommend to friends and family.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great service

Really great service. Affordable paymentsto suit you. Option to pay more or pay off faster. Easy to do at each step. Nice polite and fast fitters.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I initially wrote a positive review…

I initially wrote a positive review however since then my flooring has come apart in a lot of places I don’t believe it was laid on the correct foundation in the first place so I had someone else look at it and that’s exactly what’s happened and because the flooring company never did proper checks until now I’m at fault a customer that has no idea about flooring I was sold somthing wrong on top of that they put a hold on my account for financial reasons all of a sudden I get an abusive message threatening me for the out standing balance I had genuinely forgot about until today I’m livid shoddy and disappointed and baffled at the recent message if I was send a invoice and a reminder of the payment it would of been paid in full but this is disgraceful and I’m taking it further

8 de setembro de 2026
Avaliação não solicitada
logotipo da Pay Weekly Flooring

Resposta da Pay Weekly Flooring

Thank you for your review. We are disappointed to read this, particularly as your original experience with Pay Weekly Flooring resulted in a positive review.

However, we need to clarify an important distinction regarding the concerns you have raised.

As clearly explained within our company information, Pay Weekly Flooring supplies the flooring products. Customers are free to use their own fitter or, where assistance is required, we can help identify an independent, self-employed fitter operating in their area.

These fitters are not employees of Pay Weekly Flooring. Fitting is a separate service arranged between the customer and the independent tradesperson, with fitting charges paid directly to them.

Your concerns regarding the preparation of the subfloor and the way the flooring was installed therefore relate primarily to the installation. It would not be reasonable to conclude that the flooring product itself was unsuitable or defective based solely on the opinion of another tradesperson without allowing the relevant parties an opportunity to inspect it and establish the actual cause.

If an inspection establishes a genuine fault with the flooring product supplied by Pay Weekly Flooring, we will of course deal with this appropriately and in accordance with your statutory consumer rights.

Regarding the outstanding balance, this remains payable in accordance with the agreed payment arrangement. We are sorry that you were unhappy with the wording of a message you received, and we are happy to review that communication separately.

We welcome genuine feedback, but reviews should accurately distinguish between products and services supplied by Pay Weekly Flooring and work carried out by an independent third party.

We remain willing to assist in establishing exactly what has happened and resolving any issue that falls within Pay Weekly Flooring’s responsibility.

Avaliado com 5 de um total de 5 estrelas

My new flooring is amazing,,the two…

My new flooring is amazing,,the two lovely people that came was fantastic,, they emptied my living room out,, pulled the old flooring up,,laid the new flooring,, put everything back in my living room took all the rubbish away for me,,had a lovely conversation with both of the fitters,,great people and a very great job,,well done guys,,it's perfect and I will use you again.

30 de agosto de 2026
Avaliação não solicitada

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