When selecting Canada as your region, their website defailts to French. After spending time and switching through several devices to get english, I was able to order my product and it came is reasonab... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I have to say that this time I was pleased to find the quality of the riding shorts to be superb, I have ordered a month ago a different pair of shorts and I was surprised to find that the materials l... Ver mais
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I purchased a cycling helmet and a pair of glasses from POC, and I’m extremely satisfied with both. The quality is excellent, the fit and finish are impressive, and the products feel very well made. I... Ver mais
A empresa respondeu
Meine neue Skibrille von POC werde ich leider erst in einigen Monaten richtig testen können. Die Brille sieht schon mal sehr gut aus. Die Verarbeitungsqualität ist perfekt und der Lieferumfang (mit ei... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos esportivos
- Loja de artigos para esportes ao ar livre
- Ciclismo de estrada
- Loja de roupas esportivas
- Loja de esportes de inverno
- Loja de roupas de inverno
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science. Cycling category has been designed to enhance performance and protection in any condition, explore the cycling helmets, sunglasses, and bike protection gear. Our comprehensive range of cycling products for men, women and kids also includes backpacks, accessories, and clothing. Snow category includes ski and snowboard helmets, goggles and protection built to keep you protected all day on the mountain. Complete your kit with apparel and accessories to keep you warm before and after any skiing.
Informações de contato
Nackagatan 4, 116 49, Stockholm, Suécia
- connect@poc.com
- poc.com
4,0
Muito Bom
184 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products but worse customer service.
Great products but worse customer service, It should not matter if the POC headquarters is stationed overseas. POC need restructure there customer service to include responding to and phone calls. I purchased a MTB helmet and had a problem with the gel spin insert. I submitted multiple emails and left several phone messages and had no response and it’s been more than a month.
27 de agosto de 2019
Avaliação não solicitada
Nightmare Experience with POC
I submitted an order for 600.00 worth of gear. They didn't send the items or reply to my inquiries for almost a month and when I was about to chargeback they called me and let me know there was a mistake with my order and they were sending everything now. They sent me 2 sets of gear and asked me to mail one of them back and forgot an item. When I asked what the deal with that was they told me they were sold out of that piece 5 days in front of DH season starting. Honestly, total d-move and horrible customer service. I will never shop at POC again and I recommend you avoid this place if you're looking for any kind of reasonable customer service. They do not answer their phones or respond to your emails even when they totally messed up on their side.
17 de junho de 2019
Avaliação não solicitada
Excellent customer service
About two/three years ago, I bought a POC essential bibshort. Unfortunately after a fiew rides the bib turned very bad : it tore at the contact zone with the saddle, the flocking went away, the stitching began to detach...
In July, I went to see POC on their booth of the Etape du Tour at Annecy. I just told the salesman that I had been very disappointed with the quality. I had absolutely no preconceived idea when visiting them. Just to let them know. The salesman told me to bring him the bib, which I had by chance brought with me. He took pictures of the bib, recognized that at the beginning of the production of the cycling gear they had some quality issues, and told me that I would receive a new one. I was very surprised by this very good news. A few days after, I received a brand new bib as promised.
I really wanted to make a comment on that, first to thank POC for this excellent customer service, and also to let it know.
A good customer service has more value and return on investment than any advert! Congratulations POC for having understood this.
31 de julho de 2018
Avaliação não solicitada
Great products - great service!!
Great products, and great website. I have ordered 3 times, and it is fast, and I got outstanding service, when I mailed with a question.
Keep it up.
Martin Thorning Hansen from Denmark
27 de abril de 2016
Avaliação não solicitada
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