POC Avaliações 

I have used POC helmets for over 8yrs now. I have had two serious crashes and I have to say these really protect your head. My father just had a fall and hit his head quite hard, the helmet did its job wonderfully. Damage to the helmet looks severe (foam inside is all compressed and helmet cracked where it should). My father said he didn't feel any hard impact to the head. Thank-you POC!

Design-looks good hence my Son wanting one for his Birthday,
Fit-Comfortable but tensioning band would not reduce sufficiently for it for it to be a stable fit. We have had to return the Large size and re-order a Medium which arrived today. The Medium is too tight and puts pressure to the side of his head. So I have now spent £440 on two helmets and neither fit, because we ordered from POC direct I had to return the first helmet to The Netherlands on 25/06/21 at a cost of £27.50 and I have still not received a refund for the first helmet and it looks like sending the second helmet back is going to cost another £27.50. So if you are in the UK somehow make sure the helmet you order will fit.
We are a biking family and have ordered Bell, Fox, Troy Lee helmets in the past with no issues, the kids are now into Road Bikes hence our trying POC, We have ordered numerous parts/supplies and clothing for biking and have never had issues with sizing or returns like this, I very rarely give bad reviews but at the moment I am absolutely fuming and my youngest son still hasn't got his Birthday present.

Purchased a helmet from the poc website. It arrived with the outer shell peeling away (and the wrong color). I reached out to their customer service department. It took 50 days to get a half hearted response from them.
Problem was never resolved.

I purchased a pair of cycling bibs on November 16, 2020 that were delivered defective. I reached out to POC multiple times and finally received a response on February 10, 2021 stating that they will replace them under warranty, but were currently out and would receive their new shipment in middle/late March 2021. At that point, they would ship to me. So I sent the defective item back and here we are in the middle of June and no response from the vendor and no replacement product. Every time I call nobody answers, returns calls, or returns emails. So currently, I am out the money and out the item since I already sent it back under warranty. For how much money I have spent on POC products, this is quite a shame.

Nobody ever returns emails, returns voicemails, nor answers the phone (i've lost count on how many times i've called). Customer service is non-existent. Love their helmets but i refuse to purchase anything directly from them and debating whether or not i should buy any POC products just due to the fact you can never get ahold of anybody.

I bought helmets and tried to return from UK to Netherlands address supplied by POC. DHL advised consignee has refused the parcel and I need to pay £160 to have goods released from customs back to me. None of this mentioned on their website. Wish I never bought direct from them. Absolute shambles.

Had a few minor issues but resolved perfectly by the customer service department. Quick in response and an impressive level of customer service.

Recommendation both on their products and their service.

My first POC product was the new Axion Spin helmet. I've used it a lot and the interior (pad) was starting to come apart.
I mailed POC to ask if spare pads were available for purchase. Not as a complaint, as I expect pads to wear out after heavy use.
POC sent me a new set, free of charge, even though they didn't have to.
Excellent customer service!

If I could rate this a -5 I would. I received a helmet that was too small for my son. I filled out the return in the return portal. I did not receive any kind of shipment label or email. So I emailed them again and again. Then I called about 15 separate times. I still have not been able to return my item.

So bad! Customer service sucks! They gave me a crash replacement discount code which I was very appreciative when I got it but told them wasn’t ready to buy yet and they said when I’m ready just incase the code didn’t work they’ll provide me a new one just email them, they said. I sent out 10 emails they never got back at
me.

Bought a helmet from POC and had to return it because it was too small. The return was so complicated and customer service is terrible.

Purchase knee and elbow pads from them back at the start of September, the elbow pads were too tight so I returned them via tracked parcel with a few days and purchased a larger size the same day. The pads are really good and comfortable. I've no problem their products they are really good I've also a spin helmet which is super confirm.

However, it's nearly two months later and three customer suppprt requests in and I still haven't been refunded for the returned item.

Was told a month ago the returns team had received the item, now they have to check if it's been restocked? Whatever that means.

My whole experience with POC had been great. Had purchased several of their helmet for road, mtb and snowboarding. My last purchase was a Tectal Spin. After the third ride within the first 2 weeks, the spin pad fell apart. Emailed customer service and due to covid-19, their response time was slow as stated on their website. 2 weeks later I get a response. They go through their spiel how they are sorry and would like more info, pictures and proof of purchase. I respond immediately with info and 2 weeks go by. They respond saying my claim is still open and need the info they requested. Again I respond promptly now a month goes by without a response from POC. I email them requesting a status update and get a response a week later they are having delays. I could keep going but I'll spare you. It has been 7 months with no replacement spin pads. Still emailing back and forth with long delays in between. And lastly, according to POC, my home address is WRONG because Fedex keeps returning the shipment to the warehouse. I will not support a company that does not care about its customers and will sell off what I have.

I took the time to try on helmets at the store before buying online. The helmet fit my head, but the ear straps were not the correct size. I had to ship this product back at my own cost ($20).

So now I’ve spent $20 just to try on a helmet, will not be getting more of my business.

The worst customerservice and price guarantee there is. Was supposed to check out items on sale but they will pop right up to regular price and usually unavailable as well, all of them. Asked customerservice and it took over a week to get an answer which was somenone had forgotten to update the sales-dept. Totally unprofessional. I like their stuff but would never again ordee from their own website.

I had to wait over 4 weeks to get a 140 € refund.

On Aug 18th I purchased two items on sale (Tectal Helmet and Essential Shirt).

I returned the helmet since the colour was not what I expected (babyblue instead of a nice turquise).

The return process seemed to be easy until I found out that I have to send the helmet on my own cost (15,99 Euro with DHL from GER to their warehouse in NL).

The parcel was successfully delivered on Aug 25th but POC has no notification or communication system at all. I finally got my refund today (Sep 24th) after I sent a second request what's going on.

I recommend to only buy at the official POC online shop if you're 100% sure about what to get (size, color, fit etc.).

Bought AVIP Gloves Long (Orange), within two wearings the stitching around the thumb-palm area became undone, submitted through the warranty form online and also sent email with same information. Called 5 times to the warranty department, no answer, left 4 voicemails, with contact information, not one single response from POC, email or return call. It has been over two weeks. I rate the warranty department as a “1 minus out of 5 stars” - I will never buy from POC again, BTW their gloves do have a quality control issue, this is not the first time stitching has come undone after a few wearings. POC must revisit its procurement quality control and manufacturing quality control.

Great quality products, fast shipping. Achieves the almost impossible task of making helmets look sexy

I bought a POC Tectal helmet. I am size 59 so XL was the recommended size. I am sorry I bought it in a web shop, so I could not try it on. It turns out to be a lid of massive proportions, which makes me look like a stupid mushroom. It is well made and probably almost bullet proof, but the look is horrible. I send it back. I will not buy any more of those silly mastodont lids.

i sent POC a request for a warranty exchange. Unfortunately they decided that my my issue was not covered.
Request
First and foremost I love POC equipment. I have a ventral spin helmet. As well as 3 avip bibs and jersey. I’m not sure why this issue happened. Is there anything POC can do??
RESPONSE
Thank you for your patience with us as our warranty inquiries have been rapidly coming in. After reviewing your pictures it looks like your bib shorts have created the hole from excessive friction on that area or something being caught on it. Our warranties will cover manufacturer defects within a year of purchase and unfortunately this does not fall under a manufacturer defect and will not fall under a warranty claim.
I explained i own 3 pairs of the same bibs and nothing happen to the other pairs. So obviously there is some kind of manufactures defect on this one pair..