Podpoint Avaliações 150

They are the least helpful company I’ve ever had the unfortunate experience to work with. Communication is terrible (can’t understand a majority of their call helpers), they don’t get back to you with any updates. My electric vehicle has arrived and I’ve still not got my electric charger installed. I can’t believe companies like this are allowed to operate. The government is making a big push for electrification and they allow these cowboys to operate the installations. Unfortunately my experience I’ll be telling everyone to stick to hybrid.

Terrible experience. Paid the deposit, gave all videos and pictures within 24 hours. Customer service is difficult to work with, you are not able to speak to the project managers. General communication is poor. After three weeks of chasing, I cancelled. Reviews suggest getting your money back is difficult and slow. They initially quoted me 14 working days, which is criminal. I would avoid PodPoint at all costs and find an alternative.

What is the MD doing?

I logged a critical hardware fault via the helpline on Tuesday night, emailed the requested photographic evidence on Wednesday, and followed up again with zero response. I am now completely stranded with no rapid public charging nearby.My Solo 3 unit is completely unusable. It is stuck in a loop of "micro-charging" sessions, cutting out after delivering as little as 0.1 kWh to 0.5 kWh before crashing to a Solid Red error light.This happens identically across two entirely separate vehicles (an Audi Q6 and a Porsche Taycan), proving definitively that it is a internal hardware failure within the wallbox itself—most likely a failing contactor relay.Tier-1 support has completely abandoned my case. I require a senior manager to contact me immediately to arrange a physical engineer visit to replace this faulty unit under warranty.

Wake up PodPoint

Use my pod point for the first time after having it installed. It doesn’t work. I contact pos point who ask for photos. I send them. Then they ask for more photographs. Guess what happens next. They are for clearer ones and a floor plan of where the cable runs from the consumer unit to the charger.

Is it me or it is something on top of something and they just don’t want to deal with it.

I cannot say much about the charger as it doesn’t work but I can tell you that their customer service team are the worse I have ever had to deal with and as a result I am simply just buying a new charger but definitely not from pod point. Never again.

Avoid avoid avoid!!!
Placed order on 19th June. Read reviews decided to cancel order. Impossible. They never reply. Their phone service is useless. The help section doesn't even seem to get answered. Pity help any one who has their charger and it develops a fault.
They don't deserve one star had to leave it to write review. Just relieved I didnt actually get charger fitted.

Score should be - 10 they are fkin horrendous. Do not use them.

just be careful with company paid a lot of money for ev charger when could have got it cheaper with other companies but the was £100 credit which was beneficial to me at the time. Told to download new app so i did so £82 credit gone. told me it wont be refunded also had a number of issues with charger and found it very difficult to get sorted .

Like lots of people, we found the customer service with pod point very frustrating, difficult to get installation progressed and constant chasing needed, slow to return emails, calls etc. in the end we had to cancel and get a refund

What ever you do DO NOT use this company. Unfortunately I had to rate them with 1 star, as they aren't even that good. Full of false promises, they don't deliver anything they say they will and they don't respond to any E Mail or phone call requests. They say you have an account manager assigned to your job, but this is a lie. Absolutely disgraceful!!!

If i could give less than 1 Star, i would. Constantly breaking down, engineers turning up late, the customer service is pants with massive on call waiting times.

Like other reviews I would give this company a minus. I got a new car on Tuesday in which it was hybrid. No problems I thought i registered it with pod point with no problems,linking my wife's tescos card was accepted. Yet after that all down hill,oops no I should ofcsaid FREEFALL. I have tried and tried to top up my account ,with my car been hybrid pod point ,it dies not accept debit cards.i have phoned and phoned and still can't sort it out.i have sent e mails .yet no joy compkete joke this company is

I had a brilliant installation today.
Haydn arrived on time and was really decent, professional and helpful throughout.
Finished on time exactly as mentioned.
At the end, he explained to me everything related to the application and how to use the charger.

one star, couldnt go lower. app change and it is rubbish. wish i could get rid of it and use another EV chsrger.

My experience with this sham of an organisation is woeful to say the least. I wish i could give them a -star but its not possible. My advice to members of the public is to AVOID THEM LIKE THE PLAGUE!!! They are just bad at the basics of customer service... I put in an order for EV Charger installation in my home, paid the deposit. The online system said a survey would be done and i would be contacted for this to be arranged. NOTHING FOR A WEEK! I then had to contact them myself and told by the installation lead (LADE ADEYEMI) that the survey will take place a week later. The survey takes place and again nothing else. I call them constantly and i am told that said installation lead Lade Adeyemi will get back to them or that he's at lunch... Must be a very long lunch as he has been gone for a week now and no call back. Today is 15.6.26 and i am currently having a verbal tug of war with a very confused operative called "Joseph" who insists that he will not put me through to the customer services team as he feels what he has told me is correct!!!! Talk about providing a good customer experience..... NOT!!!!!! All i want now is to get my deposit back and take my business elsewhere as clearly PODPOINT do not understand the very simple fact that professional integrity is something that should be valued well above profit. Cue the response from PODPOINT saying all we can say is we are sorry blah blah blah...... PODPOINT is "POINTLESS"

I've had my Pod Point home charger for about a decade now. In the early years, costumer service was fantastic - I spoke with people from the UK, and an engineer rang me back within 24 hrs, or they sent an engineer straight away.

Since changing their app to Pod 2 weeks ago, my charger stopped working. It's now day 10 and my issue still isn't resolved.

Costumer service is crap. They are based offshore. Nothing personal, but they don't provide expert support. Replies to emails taken 48 hours at least. I asked to speak with a manager or tech support here in the UK, and they declined.

I'm really seriously considering to switch to another charger.

If you are just about to get their charger. Don't. You won't get the support you need straight away when your charger stops working.

Wish I had read these reports before I paid for an installation. Terrible customer service no reply to queries re installation how the hell can BMW recommend this company? I have been promised numerous calls and emails and received nothing and haven’t a clue when or if I will get a unit fitted. I wonder if anyone has managed to get a refund from this company for cancellation
?

I ordered an ev charger on 13th May - I received a generic email on purchase date to advise there could be a delay of 2/3 weeks for installation - I have called them no less than 7 times chasing my installation and have received zero updates other than a project manager is dealing with my request. Today I have had to terminate my call to the operator after being told I was unable to be put through to a manager to speak further with regards to my cancellation and refund. I was advised my call would be terminated after 5 minutes - when I asked if she believed the customer service was of an acceptable level, I was met with silence - call terminated by myself and I’ve called back to speak to a different department who have acknowledged my conversation with an email and I have been transferred to the relevant department and advised my cancellation will now be processed - customer service for this company is zero - I have asked for email confirmation that my cancellation request has been acknowledged but apparently the operator is unable to send emails which is absolutely absurd- avoid this company at all costs

simply awful....paid in full and then turned up late for installation appointment, and then wanted a further 20% to undertake the work...despite numerous attempts to contact them, no response at all....avoid at all costs

My advice never have any dealings with unreliable Pod-point.com. I paid £999
for pod Point. Had to make several phone calls, cannot speak to project manager Yazmin Miller too busy. I rang my bank for an immediate refund from this disgusting company. Which? Magazines have scored them top. Wow wondering where did they get that from.

Really wish I had bothered to read these reviews before i ordered , but assumed as they were partnered with our energy supplier, EDF, that they were legit. Exactly the same experience as so many of these reviews and by far the worst customer experience I have ever witnessed. Email chain surrounding our order is something to behold!!! Avoid the pain of placing an order!!!