Podpoint Avaliações 150

Disgusting customer service. All they know is how to postpone the shoddy work they do and pass the buck from one team to another and using the irritating word “escalate”. Even a goodwill gesture amount for filthy customer service not given as promised. Cited unbelievable garbage like bank holidays and confusion…stay away like the plague. Horrible company

I ordered and paid for a Podpoint charger and was given dates and promises for when it would be fitted. There then followed terrible communication, slow responses and broken promises. I eventually gave up, cancelled and got a refund.

Horrible customer service. I plugged my car to charge at Sainsburys PodPoint charger in Godalming and my cable was stuck to the machine. It has now been 24 hours that my cable is still there and not coming out. Within 24 hours they have not done anything to help and are constantly blaming Sainsburys who said they are happy to pay for them to remove my cable. This is unacceptable Customer service and I am taking legal action against them for a replacement cable, expenses I incurred in the last 24 hours and the time I wasted on dealing with this. This company should be shut down and held accountable. Their customer service agents speak on the phone with an attitude and laugh while you are complaining.

1 star is too generous if I’m honest. Had a pod point installed on our property we have had our 5 yearly eicr inspection to be told the pod point has been dangerously fitted and poses a risk. Trying to get pod point to resolve this has been no end of hell. Multiple phone calls to be fobbed off. Emails which get ignored, THEN to top it off sent an engineer Tuesday with no parts to resolve the issue?!!! The mind boggles. We’ve been in touch with the complaints team no response? AVOID AVOID At all costs and go with another EV charger provider

Horrific customer service. Had an ongoing formal complaint for 3 months and they just ignore you on both emails and phone. No interest in helping. If i could give 1 star i would

Poor service, don't want to help over phone. Don't respond to emails. Installed charger and it still doesn't work 2 weeks later. Still waiting for response.

Wouldn’t even give them 1 star, most useless and unhelpful company there is, don’t reply to any emails and very unhelpful on the phone.

Quick enough to take your money but then don’t want to help you, they can’t even come and fit the product they are selling.

Go else where these are dreadful and will let everyone know that

Pod Point charger is not working, contacted them and got a response along the lines of: “you need to provide pictures of this, that, other and schematics of the install” etc.

I’m not an electrician, I have no idea what they are referring to, they installed it, they should have records of all of this, which is why I need them to come out and see why it is not working.

“We cannot send an engineer out until we receive all of the above”

This has been going on for weeks now. If they just sent an engineer out that engineer would be able to figure out what the problem is and resolve it.

With so many other companies offering EV Charging options, AVOID Pod Point!!!

Experience still ongoing, started 7/4/2026. Solo 3 charger keeps tripping and we are trying to get one of their engineers to visit (they have been out in 2022) as we have the extended warranty. The problems we are having are:
- can’t talk to a person
- emails received and keep asking for the same information (which we send). It gets escalated and the next email they send asks for the same information (multiple times)
- appointment made for a visit 11am - 4pm. We chased them as not arrived by 3 and then at 4.30 received an email that engineer will not be visiting
- alternative appointment for 2 weeks later
- have emailed and asked for an alternative date - no answer so today have emailed and asked for a manager to call - let’s wait and see
Very poor customer service

I bought a car through NHS Fleet and purchased a pod point home charger with the order. This company have the contract with NHS Fleet so you have no option but to use them.
I completed all documentation the day it was received and have had to chase up a response to every correspondence I have made with them. Very poor customer service response throughout.
I completed the pre installation survey and heard nothing back for 2 weeks, I phoned to chase up to be told someone would contact me the next day to discuss, waited a further 3 days and had to chase this up again. Got speaking to someone different who was actually very helpful - asked for more photographs and videos which I sent immediately. I then got an email from the original person to say they hadn't received what was requested - some 7 minutes after the phonecall had ended and email sent.
Completed all that to be told I had to pay £200 for cabling in excess of 15m - based on their estimated calculation from the photographs. I disputed this and measured myself to find that the distance was 13m so within the allowance that is included in the hefty original price ! When I said this to the project manager they immediately responded to tell me they would waiver the fee as a 'goodwill gesture'.
Finally I have got an installation date for 17/6 !! 2 months after my delivery date of my car.
Throughout every interaction with Pod point I have highlighted my urgency as delivery date pending.
Asked them could they expedite at all as I felt the delays are due to poor communication and response times from their end. Surprisingly ... I got no reply from this and had to phone again and speak to someone new.
I have been told there is nothing they can do to expedite and have been put on the cancellation list.
So I now have my EV but no home charger so will have to rely on the costly and inconvenient public chargers with no offer of compensation or any means to rectify this from pod point.

If I could cancel and use a different company I would but due to NHS Fleet I cannot. I will definitely be feeding back to NHS Fleet about this as I don't feel they should be using this company as they don't offer the seamless service they advertise.
Also worth pointing out that they advertise 1-2 week lead times but mine will be over 3 months by the time of installation - more than twice as long as it took to get the car from factory ordering !

Charged me £24 for charging a 75 mile EV range .... extortion is the mildest word I can use .... do not use this service !!!

I'm going to be a constructive as I possibly can, had a solo 3 for a year, it has never connected to WiFi, myself family members and a friend that fits charges have all tried, pod points solution is to just keep sending generic "how to" emails and have refused point blank to send out an engineer or replace the unit.
With this in mind please fit another brand that will actively give support or do the bare minimum of at least fixing what is a broken charger.
I'm really surprised there isn't a class action against pod point their must be 1000s of "customers" in the UK alone that have paid for a product that isn't fit for purpose.
At the very least breaking the consumer rights act 2015

Disgusting and disappointing, so hard to get to customer service, explaining the problem (charger not working) again and again to different people and getting every time the same response that it has been escalated. An engineer was finally booked for 30 March after 2 months of my efforts in contacting them but today got an email that engineer’s visit has been postponed till 14 April.
The worst service, the worst company. Zero star rating. Would never recommend.

There is no contact centre, all requests have to go through an online form, they do not read the form and simply tell you to reset your charger – my charger had an electrical fault and it took days to get anyone to contact me

absolutely terrible customer service.

From the day it’s been installed it’s never worked properly took 3 days to raise it as a Technical issue to be then told they can’t see the issue an Engineer has to come and it will take 2 weeks. What am I supposed to do for 2 weeks ? Paid 1000 pounds for rubbish equipment and after service is terrible. You can’t actually speak to anyone other than robots at a call centre. Think twice before you use this company.

Tried contacting and haven't been able to speak to someone, fill out forms and get no response to anything. Absolutely awful customer service would never recommend.

Pod Solo unit under performance gives high cost fault charging and sometimes doesn't charge. High cost per month if you want it disconnected following electricity supply. Think twice as there are other manufacturers with better devices out there.

Disgraceful from start to finish. To cut a long story short, I used a Pod Point Solo 3 for three months. During this time I had to contact Pod Point 3 times regarding a range of issues. Ultimately, their end response was that the charger was faulty and I had the choice of paying £190 for an engineer, followed by further charges once they decided what parts were needed, or pay full price for a new charger. Complaints refused to offer any alternative so I'll be paying for different company to install a new charger.

Avoid at all costs, terrible hardware, terrible software and terrible customer service.

I would give it 0 stars if I could. This company is a joke. I had a charger installed, that needed an extra ‘earth bond’ (which the electrician who then fitted says it didn’t need as it was already bonded through heating system). I sent the company the photographs to activate, rang multiple times, emailed and tried to navigate their online forms.

Beyond impossible. I’ve asked them to come and remove it. Impossible