Puzzle Post Avaliações 703

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Avaliado com 5 de um total de 5 estrelas

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Fornecedor de Brindes
  3. Loja de Jogos
  4. Loja de artigos para festas
  5. Fabricante de brinquedos e jogos

Escrito pela empresa

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

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Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

703 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Customer Service

my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Thanks for the review, Linda! I'm glad I could resolve your issue. I hope you have great fun with the crackers :D - Tom

Avaliado com 5 de um total de 5 estrelas

We tried "the inheritance". Fun

We tried "the inheritance". Was good and fun. We spent 1,5 h happily.

14 de dezembro de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Great to hear that you enjoyed The Inheritance, thanks for leaving a review :) - Tom

Avaliado com 5 de um total de 5 estrelas

Highly recommended product & customer support

These games are really fun, very cleverly created.
Brilliant team play.

We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.

Contacted Tom at customer service who resolved the situation by way of compensation.

Excellent company.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Mel,

Thanks for taking the time to leave a review. I'm glad I could help to make up for the issue with the phone number!

Happy puzzling!

- Tom

Avaliado com 5 de um total de 5 estrelas

Fantastic! Very excited to use!

Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!

10 de novembro de 2025
logotipo da Puzzle Post

Resposta de Puzzle Post

Thanks for taking the time to leave a review, Kitty! Have a lovely Christmas - Tom & The Puzzle Post Team

Avaliado com 5 de um total de 5 estrelas

great company, amazing products!

Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!

28 de novembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Holly,

Thanks for the lovely review. Glad to hear that you're enjoying the advent calendar and it's been providing some good laughs - that's what we strive for! :D

Cheers,
Tom

Avaliado com 5 de um total de 5 estrelas

Can I really only give 5 stars

Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!

22 de novembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Kevv,

Thanks so much for taking the time to leave such a lovely review! I'm really glad I could help out - I hope the advent calendar brings lots of Taskmaster-infused fun this December! 🎄

Love the idea of the movie 😄

Cheers,
Tom

Avaliado com 5 de um total de 5 estrelas

We had a great time Disapperance

We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.

20 de novembro de 2025
Avaliação não solicitada
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Resposta de Puzzle Post

Hi Callum, thanks for leaving a review for The Disappearance! I'm glad it was a good balance of difficulty and reward. - Tom

Avaliado com 5 de um total de 5 estrelas

This review is based on communications…

This review is based on communications only so far. I will review the products after they have been received.

I cannot fault the conmunications at all. 5* so far. Thank you for a great service.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Jackie, thanks for taking the time to leave a review, I hope you have lots of fun with the products :) - Tom

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.

Fantastic service which seems a rarity in this day and age.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Christopher, I'm really glad that we could sort things out for you. Thanks for taking the time to leave a review! - Tom

Avaliado com 5 de um total de 5 estrelas

Delivery service was good but cannot…

Delivery service was good but cannot comment on the contents because they will not be used until Xmas.

20 de outubro de 2025
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Resposta de Puzzle Post

Hi Mary, thanks for the review - please do update it once you've had a chance to experience contents :) - Tom

Avaliado com 5 de um total de 5 estrelas

Great little company

Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.

30 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Viv, I'm really glad we could impress with our products and service. Thanks for taking the time to leave a review!

- Tom :)

Avaliado com 5 de um total de 5 estrelas

Ordered the Traitors Christmas Crackers…

Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.

29 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hey Pauline, great to hear that that crackers were a big hit last year and you decided to re-order for this year! Thanks for taking the time to leave a review :)

- Tom

Avaliado com 5 de um total de 5 estrelas

Played The Blunder

Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!

28 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi there, I'm glad that you enjoyed playing The Blunder and it made for some great team building. Thanks for leaving a review :)

- Tom

Avaliado com 5 de um total de 5 estrelas

Amazing

We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!

25 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hey Caroline,

Thank you for the lovely review of the Traitors Crackers, it's great to hear that they were a fab addition to your dinner party!

- Tom :)

Avaliado com 5 de um total de 5 estrelas

A great game

A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.

1 de outubro de 2025
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi there, I'm really glad you and you family enjoyed playing one of our games. Thanks for taking the time to leave a review :)

- Tom

Avaliado com 5 de um total de 5 estrelas

Had a little glitch over the payment

Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre

24 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Thanks so much for the review, John! - Tom

Avaliado com 5 de um total de 5 estrelas

Excellent Customer service

Excellent Customer service. Tom responded very quickly to our question. Very impressive.

24 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Thanks so much for the review, I'm glad I could impress :) - Tom

Avaliado com 5 de um total de 5 estrelas

Excellent products

Excellent products. Excellent service.

26 de setembro de 2025
logotipo da Puzzle Post

Resposta de Puzzle Post

Thanks very much for the review, Jane. I'm glad we could impressive with our service - Tom

Avaliado com 5 de um total de 5 estrelas

Tom in customer service was brilliant!

Tom in customer service was brilliant!

I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Pat,

Thanks a lot for leaving a review and for the kind words! I'm glad I was able to help with your order.

Many thanks - Tom

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