Excellent service from YY! I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.
A empresa respondeu
⭐⭐⭐⭐⭐ I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that... Ver mais
A empresa respondeu
You will go through hell trying to get your PAC code to go to another service provider @RCUK - I am the account holder. You have made it impossible to get through to someone to get the codes. I hav... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Celulares
- Empresa de telecomunicação
- Loja de acessórios para Celulares
- Oficina de reparos de celulares
Escrito pela empresa
RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.
Informações de contato
92-94 Stamford Hill, N16 6XS, London, Reino Unido
- 0330 320 1111
- info@rcuk.com
- rcuk.com
4,5
Excelente
708 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a great experience buying my new iPhone from this shop. The staff went out of their way to make sure I got the best service, and even helped me outside of their regular opening hours, which I really appreciated. They were helpful, patient, and made the whole process smooth and easy. Highly recommend!
14 de julho de 2025
Avaliação não solicitada
Resposta da RCUK
Hello,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you had a great experience when buying your iPhone. Thank you very much.
We hope to see you again soon.
All the best,
RCUK Hillwood
Dissapointing
Overpriced with poor service and a general lack of understanding as to how to operate
24 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Joshua,
Thank you for taking the time to leave us a review. We're really sorry to hear that your experience didn’t meet the level of customer service we aim to provide.
We’d appreciate the opportunity to learn more about what happened so we can improve and ensure it doesn’t happen again. If you’re happy to share more details, please email us at retail@rcuk.com and a member of our retail team will be in touch to discuss it with you directly.
Best regards,
RCUK
Aron Luftig was amazing
Aron Luftig was amazing - so helpful.
happy to recommend the team at Hillwood
27 de maio de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Richard,
Thank you for taking the time to leave us a 5-star review. We are delighted to see that Aaron was so helpful.
We hope to see you again soon.
All the best,
RCUK Hillwood
Great customer service
Great customer service! Bianca was so helpful and helped resolve our issue very quickly
20 de maio de 2025
Avaliação não solicitada
Resposta da RCUK
Hi,
Thank you for taking the time to leave us a 5-star review. We are delighted to see that you received amazing service.
We hope to see you again soon.
All the best,
RCUK
More fees than service
Don't use RCUK.
I have been with RCUK 5 years. BEWARE of signing a contract with them. They're a little pricey, and I incurred many charges and fee's. I have overpayed so many times... also they're not honest with you about the T&C's.
If you want a really good plan, use smarty.co.uk
27 de abril de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Hindy,
Thank you for your feedback, and we're sorry to hear you feel this way after being with RCUK for 5 years.
We always aim to be transparent with our pricing and terms, and we're disappointed to learn that your experience hasn't reflected that. We'd really appreciate the opportunity to look into the concerns you've raised, and to clarify anything that may have been unclear.
Please reach out to us directly at retail@rcuk.com, referencing your review, so we can investigate further and work towards a resolution.
We value all our customers and take this feedback seriously as we continuously strive to improve our service.
Kind regards,
The RCUK Team
Ari was polite and extremely helpful
Ari was polite and extremely helpful. Solved my problem quickly and efficiently.
Many thanks.
29 de abril de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Joseph,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that Ari was extremely helpful and polite.
We hope to see you again soon.
All the best,
RCUK Golders Green
Great service
I had a great experience in purchasing a new phone recently. I received a good offer from Aaron and was served in store by Keiran. He was extremely helpful and made the transition from one phone to the other seamless!
6 de abril de 2025
Avaliação não solicitada
Resposta da RCUK
Hi,
Thank you for taking the time to leave us a 5 star review. We are really pleased to see that you received excellent service from Aaron and Keiran.
We hope to see you again soon.
All the best,
RCUK Golders Green
Don't use rcuk
Since I started using their service I always got very very high bills for no reason and after calling them and figuring it out I get the bills again I tried to cancel my service a few times and it didn't work and after all this when I actually canceled everything and I asked if I have to pay anything more and I said no I got a bill for $153 pounds terrible service terrible company unacceptable
25 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Duvid,
Thank you for taking the time to leave us a review. We're really sorry to hear that your experience didn’t meet the level of customer service we aim to provide.
We’d appreciate the opportunity to learn more about what happened so we can improve and ensure it doesn’t happen again. If you’re happy to share more details, please email us at retail@rcuk.com and a member of our retail team will be in touch to discuss it with you directly.
Best regards,
RCUK
MeirHoward returned my call regarding…
MeirHoward returned my call regarding my request to update my phone. He went through possible new phones keeping in mind what I wanted,from the phone eg a good camera and also cost
The next day I went to RCUK and he showed me what he thought was what I needed.
He was patient with all my questions and I felt he really cared that I would be happy with what I was buying.
He spent a lot of time helping me.
I think he is exceptional at his job and I would always recommend him and the shop as a place to go.
Thank you Meir.
19 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Valerie,
Thank you for taking the time to leave us a lovely 5 star review. We are really pleased to see that Meir helped you out with exceptional service.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
I recently changed from an iphone to a…
I recently changed from an iphone to a samsung and RCUK helped me with the transfer. Boudene is very helpful and prompt with her response, she set up a good time that was convenient for me to come into the store. All the staff at the branch are extremely helpful and Professional.
18 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hello,
Thank you for taking the time to leave us a 5 star review. We are pleased to see that the team successfully helped you with the transition from iPhone over to Samsung.
We hope to see you again soon.
All the best,
RCUK Golders Green
Been using RCUK for over two years and…
Been using RCUK for over two years and can see they are a breath of fresh to deal in comparison woth the bigger mobile network providers. Always quick to respond and I nearly always deal with the same person which helps. Their customer service is how it should be and I can only recommend them very highly.
17 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Tony,
Thank you for taking the time to leave us a 5 star review. We are really pleased to see that you have been with us for over 2 years and are happy with our quality service.
We hope to see you again soon :-)
All the best,
RCUK Stamford Hill
thank you
thank you for always being on hand to help out our family with all their tech needs nothing is too much trouble for you guys thank you so much for your continued on going support
7 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Leah,
Thank you for taking the time to leave us a 5 star review :-).
We are so pleased to see that you are happy with our continued support and quality service.
We hope to see you soon!
All the best,
RCUK
Resposta da RCUK
Hi Daniel,
Thank you for taking the time to leave us a 5 star review.
We are pleased to see you received speedy service from our team.
All the best,
RCUK
Outstanding, professional, courteous service
This company manages all our telecoms devices - 3 mobile phones and 15 tablets, we recently experienced some irregular data usage with some tablets and asked them to investigate - this was done very promptly, professionally and with excellent communications at all stages leading to a resolution of the problem. We also needed to exchange a damaged tablet, again this was all arranged with a couple of emails. I am very pleased we use this firm and would recommend them without hesitation to any company needing to run a number of staff mobiles / tablets etc.
11 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Alec,
Thank you for taking the time to leave us a 5 star review. We are really pleased to see that you are happy with the service provided :-)
We hope to see you again soon.
All the best,
RCUK Stamford Hill
What a great service
What a great service
Going the million miles. If you need anything just speak to Ay he’s ace!
6 de março de 2025
Avaliação não solicitada
Resposta da RCUK
Hello and thank you for taking the time to leave us a 5 star review :-) we are pleased to see that you are happy after AY goes that extra mile for his customers.
We hope to see you again soon.
All the best,
RCUK Manchester
Bought a tablet from RCUK & Meir…
Bought a tablet from RCUK & Meir transferred my data over from my old tablet. Very happy with the service.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Esther,
Thank you for taking the time to leave us a 5 star review. We are pleased to see that Meir successfully transferred your data.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
I have been very satisfied with the…
I have been very satisfied with the plan, and along the way, whenever I had queries concerning my account, these were looked into professionally and with good will.
Thank you,
Esther
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Esther,
Thank you very much for leaving us a 5 star review. We are really pleased to see that you have received 5 star service from the team.
We hope to see you again soon.
All the best,
RCUK
My outdated phone was due to be…
My outdated phone was due to be replaced. Meir made the experience seamless and within the hour I walked out with the new phone with all the data transferred.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Hershy,
Thank you for taking the time to leave us a 5 star review. We are pleased to hear that the data transfer and phone update was a seamless experience for you.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
Boudene Roothman Super Star
Boudene Roothman was super helpful in obtaining quotations for upgrades taking into consideration the different options we needed. She is extremely helpful, efficient and makes the Client feel like nothing is a bother for her however much they stretch her. ~A true asset to your Team
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Boudene,
Thanks for taking the time to leave us a 5 star review. We are pleased to see that Boudene was extremely helpful and efficient.
We hope to see you again soon.
All the best,
RCUK
They responded right away and resolved…
They responded right away and resolved my issue immediately
26 de janeiro de 2025
Avaliação não solicitada
Resposta da RCUK
Hi Kat,
Thank you for taking the time to leave us a 5 star review. We are pleased to see your issue was resolved quickly :-).
We hope to see you again soon.
All the best,
RCUK Stamford Hill
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