I live in the U.S. and shop on line at your store, so while I was on holiday, shopping in person was on my to do list. My experience was fantastic. Shopping during the week was key, I had all the atte... Ver mais
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Veja o que dizem as avaliações
Fantastic store, with really high quality products. Staff were incredibly helpful and offered great advice, as well as input on sizing and hemming the trousers I bought. Allowed us to try on various... Ver mais
Went into the store today when we arrived in London, the staff were lovely and super inviting. When we went downstairs we were greeted by Tony who was super knowledgeable, guided us on everything we w... Ver mais
I usually order online but decided to pop into the shop. Great store. Very welcoming by the friendly staff. Relaxed atmosphere. Nice layout on main floor and downstairs. Terrific quality items.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
REGULATION has over 30 years experience in manufacturing and retailing male fetish clothing & accessories in the UK. Established in 1991, we specialise in high quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish scene as a whole.
Informações de contato
13A Bateman Street, W1D 3AF, London, Reino Unido
- 02072260665
- support@regulation.co.uk
- regulation.co.uk
4,8
Excelente
626 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
To long delivery time for my mask
To long delivery time for my mask! 7 weeks!
1 de agosto de 2019
Avaliação não solicitada
Resposta da REGULATION
Thank you for your feedback. We do have a long lead time for custom colour masks. They are made by hand and sadly we aren't able to manufacture them any quicker. We do make sure this is listed on the product page but I'm sorry you've been disappointed.
Kind regards
- Pete
Fast customer service and shipping
5 de julho de 2019
Avaliação não solicitada
Bought a couple of items from…
Bought a couple of items from regulation, I have used them a fair bit in the last few years and their service is always quick and they offer good customer services when required
3 de julho de 2019
Avaliação não solicitada
Haven't received my order yet
3 de julho de 2019
Avaliação não solicitada
Resposta da REGULATION
Hi Scooby. I'm very sorry to hear you order is missing. Can you please forward a message with your order details to support@regulation.co.u? One of our team will assist you asap.
Kind regards,
- Pete
Awesome see as always...quick and…
Awesome see as always...quick and efficient.
3 de julho de 2019
Avaliação não solicitada
Great the package came ontime and the…
Great the package came ontime and the product are of great quality. I also had contact with one of the people from Regelation when they saw that I Tweeted that the sale started just after I placed my order which was very nice of them.
3 de julho de 2019
Avaliação não solicitada
Quality stuff
Quality stuff, handmade. Customer service is brilliant too, very helpful especially when making a custom item they don't have
1 de julho de 2019
Avaliação não solicitada
Pretty good!
Their service was great! The products arrived on time and work well.
10 de junho de 2019
Avaliação não solicitada
Excellent service and products has…
Excellent service and products has usual.
10 de junho de 2019
Avaliação não solicitada
Regulation Groupie
Regulation is one of my favourite fetish stores and the makers to My "Long-Eared Friends" - (They would understand that bit!)
Many thanks and I will be "hopping" back!!!
9 de junho de 2019
Avaliação não solicitada
IT'S TOO EXPENSIVE PAYING BY PAYPAL…
IT'S TOO EXPENSIVE PAYING BY PAYPAL FROM EURO AREA TO GREAT BRITAIN. EXCESS OF COMMISSIONS TO EXCHANGE EUROS INTO POUNDS. IT'S BETTER BUYING ONLINE IN EURO AREA. NO EXCHANGE COMMISSIONS AND CHEAPER PRICES. THE REST OF YOUR SERVICE IS ACTUALLY PERFECT. YOURS FAITHFULLY
10 de abril de 2018
Avaliação não solicitada
Resposta da REGULATION
Hi Paolo,
I'm sorry your experience with us was only 1 star. Unfortunately, we charge orders in British Pounds as we're based in the UK. Paypal currency conversion rate is set by them or your card issuers and we have no control over this. They should display this rate fully during checkout but I'm sorry it was a surprise in this instance. I do hope you'll consider us again.
Warm regards,
Pete
Brilliant in store and online service
I recently purchased the RED sling, and was simply impressed by the friendly and professional service I received in store and online. I was able to collect my item straight away from store as I needed if for the weekend. The manager Russel had brilliant banter as well as a polite and professional manner. Thank you Machik from online helping me out and getting back to be so promoptly. I am. It the type to leave reviews however this time I had to. Simply great thank you
28 de março de 2018
Avaliação não solicitada
They sent the wrong item
They sent the wrong item. I am still waiting to receive the correct one.
14 de março de 2018
Avaliação não solicitada
Resposta da REGULATION
Hi William,
I'm very sorry you've received the wrong item. I believe Jesse from our support team has been in touch to help fix this for you. I'll request some store credit for you as an apology.
Warm regards
- Pete
Got my products in a timely matter with…
Got my products in a timely matter with then having to be shipped over seas great products as always socks I ordered were a little to big though
13 de março de 2018
Avaliação não solicitada
Recommend every time
7 de março de 2018
Avaliação não solicitada
Superb prompt service
Superb prompt service, great packaging
6 de março de 2018
Avaliação não solicitada
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