Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Ver mais
A empresa respondeu
This is a genius site, linking owners with prospective tenants. It’s user friendly and affordable. If you need any assistance the people behind the scenes are quick to respond to your email and very q... Ver mais
A empresa respondeu
Total scam. I unsubscribed extremely soon after I subscribed to the trial period (bc it became obvious straight away that the site does not do what it claims to …..) but they still charged me $65 whe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informações de contato
Austrália
- info@rentola.com.au
- rentola.com.au
1,7
Muito Ruim
154 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not even worth a dollar and they charge more
I was desperate and fell for it , a literal scam. You pay a dollar, and without telling you, the next week they automatically charge you $40. A fing scam. Don’t download it. It wasn’t even worth a dollar
12 de novembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Danger !!!!!There a scam they take your…
Danger !!!!!There a scam they take your bank details fir a 2 dollar search and then direct debit anither 65 !!!!!!! Tried to get in touch with them and was given the runarround with no one at the other end and no ligit contact !!!!!!!!!!
27 de outubro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must feel.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. Our customer support team can always be reached via the contact form on our website to assist with any cancellation or subscription related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had a very negative experience with…they charged me 195 $
I had a very negative experience with Rentola.com.au. I entered my card number once for a small $2 payment, but they saved my card and started charging me $65 every month without my consent. On the website, it is not possible to cancel or remove your payment method. The terms and conditions seem to be accepted automatically during registration, without proper user control.
They also generate receipts automatically without any personal name or proper identification, and they don't send the reciept to you they kep on the website, making it difficult to track payments.
Be very careful: the service can generate recurring charges without warning, and the payment management is not transparent. My experience with Rentola was frustrating and disappointing.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
0 STARS if I could
0 STARS if I could.
ABSOLUTE SCAM!!! Report as fraud ASAP!
They will tell you its $2 sign up then proceed to take $65 from you monthly and make it impossible to cancel your subscription. You will need to call your bank ASAP and report as fraud to stop payments.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Shelley,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
This website is a scam
This website is a scam! The houses posted was never available, I was charged $2 to send message, never received any messages back and somehow I have been charged $65 a month ever since without me knowing even though I didnt continue with the subscription and now I am unable to cancel!!! Have lost 500 now!
16 de outubro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Sandra,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Have cancelled 3 times and they keep taking $65 month
Discusting in these times
9 de outubro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. However, we would like to review your account and clarify what happened in your case.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I don’t understand how I came to sign…
I don’t understand how I came to sign up for a premium account. It was certainly not my intention. I was astonished to find $65 had been taken from my bank account and I feel I was somehow tricked. Or maybe I was just confused. Whatever, I have lost $65 for a service that amounts to nothing that is not available freely on other websites.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Rosie,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how confusing and frustrating this situation must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined in the Terms and Conditions and the confirmation email at sign-up. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
RENTOLA SCAM!!
RENTOLA SCAM!!! DON'T EVER USE THIS APPS. THEY ASK ME TO PAY 2$ FIRST. AND AFTER 1 WEEK THEY CHARGE ME FOR 65$ AND CANT GET REFUND. I EVEN HAVEN'T USE THIS APPS AT ALL. AND DIRECTLY ASK FOR REFUND AFTER GET CHARGE FOR 65$ WITHOUT ANY PERMISSION. Even commbank also can't help with this!!
24 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Merlyn,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must be.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period.
We also confirmed that when you spoke with our support team at the time of the issue, a favorable resolution was met and we had assumed that your issues were resolved.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Kind regards,
Rentola Team
I would rate 0 if I could DO NOT BUY ANYTHING FROM THEM
I would rate 0 if I could, I paid the 2 dollars and then once I was able to view the listing it put me on to the direct website to book, which is basically wasting your money when you could source the site yourself anyways after that I cancelled the membership and they are trying to take 65 out of my account DO NOT GUVE THEM ANY OF YOUR ACC INFO
24 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Siera,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Warning You can’t unsubscribe!!
You can’t unsubscribe!!! It makes you pay to contact landlords ($2) which then makes a subscription without you knowing it but $65 or more gets taken from my bank account this is so unacceptable and unprofessional. Just scammers taking money from people. That is so disgusting and disrespectful. I want all my money back you stole from me asap!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. Our team is always available via the contact form on our website for any cancellation or subscription related support.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAM do not trust
SCAM. DO NOT BUY INTO THE $2 INITIAL CHARGE. This company charges more money from you once they have your details - they never send notifications prior to this 'subscription' starting and I emailed their service email address multiple times asking about this and they continually rejected all my questions.
I stopped the subscription and never received a refund - despite this request being within Australian consumer law.
Do not trust this "company".
1 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Elise,
Thank you for your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
this a scam don’t sign up
this a scam don’t sign up, they keep trying to take money even though I am not a member. you can’t contact them by phone, email is worse. stay away from this it prays on the desperate who need a rental.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Nicholas,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends. Our team is always available via the contact form on our website for any assistance regarding subscriptions or account related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentals are a scam.
Rentals are a scam.
To charge $65 for rentals and sales of homes.
They claim they can’t refund it. We need to take them further
15 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Samantha,
Thank you for sharing your feedback — we’re really sorry to hear about your experience.
For clarity, the initial payment provides access to a short trial period, and subscriptions only renew automatically if they aren’t cancelled before the trial ends.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
We hope that we were able to clarify any further misunderstandings.
Thank you again for taking the time to leave your feedback — it really helps us improve our service.
Kind regards,
Rentola Team
$2 sign up and auto-renew scam
$2 sign up and auto-renew scam!
6 months later and $390 later and i didnt get a single benefit or receipt emailed to me except for the original $2 sign up!
27 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Cynthia,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
For clarity, the initial payment provides access to a short trial period, and the subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning it is if charges occurred unexpectedly, and we sincerely apologise for the stress this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Paid $2 to join
Paid $2 to join, all properties on website were already rented through various real estate agents. One week later tried to debit $65 from my card.
Tried to log in to see if I had a subscription, log in details didn’t work and when I requested a new log in, it never came through.
Scam!!!!
11 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Rebecca,
We’re very sorry to hear about your experience and understand how concerning this must have been.
For clarity, the initial payment provides access to a short trial period, and subscriptions only renew automatically if not cancelled before the trial ends, as outlined at sign-up and in the confirmation email. For any account related issues, our support team can always be reached via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
They were supposed to take out only $2…
They were supposed to take out only $2 from my account. I noticed they actually took out $65 without my authority. I have notified my bank to stop them from doing this again and believe they are scammers as I can’t even get in contact with anyone
15 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and completely understand how concerning this must be.
For clarity, the initial payment provides access to a short trial period, and the subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. Our support team can always be reached via the contact form on our website for any account or subscription related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
This company is a scam pls repory this to authority
This company is a scam. Tells you rental place is available when you sign up on their website they charge you two dollars, properties not listed anymore, then a week after they try to use my card and charged me 65 dollars im glad ANZ blocked my card right away well done ANZ
13 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning it must have been to see an unexpected charge.
For clarity, the initial payment provides access to a short trial period, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
It’s Fraud
It’s Fraud, they are showing $2 for viewing rental property details and charging $65
12 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience.
For clarity, the initial payment provides access to a short trial period, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Almost a scam
They don't say you only get a couple of days trial before they bill you and deduct the full price $65. I used it on only 1 day and shortly after was admitted to hospital for surgery. Home this week and I saw the $65 charge. This is almost a scam. What company offers trials of 2-3 days only. I asked for a refund (because I couldn't close the account online) and told them of my medical issue which is why I didn't get onto it straight away. Nope, they're not issuing a refund. It better be cancelled now. Hugely disappointing experience. Who in their right mind would pay $65 a MONTH for a property search website.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello Anne,
We’re very sorry to hear about your experience. We completely understand how upsetting it can be to see an unexpected charge, especially under these circumstances.
For clarity, the trial provides temporary access, and the subscription renews only if it isn’t cancelled before the trial ends. This is outlined in our Terms & Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fraudulent scammers! Deceitful services!
Fraudulent scammers!
You are deceitful in your cancellation of the payment method as was prior cancellation to avoid repeat Debit.
The fact that you charge for these services in such a huge rental market with already too many salesman and not enough people out their building houses highlights agreed and the unnecessary increase in housing prices and rental for properties that have not been upgraded let alone meet Code.
8 de julho de 2025
Avaliação não solicitada
Resposta da Rentola.com.au - Making property search smarter
Hello,
We’re sorry to hear this was your experience. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.