I wasn't happy when I noticed I had been charged after the trial period, and my first impression wasn't great. I contacted customer support and explained my concerns. To their credit, the support... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was genuinely surprised at how quickly the rental offers started coming through after signing up. It made searching for properties so much easier and saved a lot of time. A great platform for anyone... Ver mais
A empresa respondeu
I had a trial of this premium subscription and cancelled the day it was due to renew. I contacted the support team and asked them to cancel the debit attempt. After being told they couldn’t... Ver mais
A empresa respondeu
I signed up for Rentumo thinking it was a one-time access, but later realized I had subscribed to a recurring plan. That was my mistake for not reading more carefully. I reached out to their sup... Ver mais
A empresa respondeu
Detalhes da empresa
- Companhia gestora de propriedade
- Imobiliária de Apartamentos
- Imobiliária
- Corretores de Imóveis
- Corretora de aluguel de imóveis
Sobre Rentumo AU
Escrito pela empresa
From studios to family homes, Rentumo.au makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Informações de contato
Austrália
- info@rentumo.au
- rentumo.au
4,3
Excelente
97 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent and timely response with…
Excellent and timely response with customer service
Great selection of off market properties through private landlords
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Cassandra, thank you for your feedback regarding our platform!
Customer service is on prompt and…
Customer service is on prompt and quick, they understand that my subscription was accidental and said they will refund the full subscription amount. Trustable website.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi, thank you for taking the time to share your experience!
We’re happy to hear we could resolve this for you in a fair and transparent way. :)
They helped me find student…
They helped me find student accommodation in Bendigo. Their scan feature works very well and consolidated all the available accommodation in the area. And Sam from customer service was very quick and efficient and provided me with comprehensive support. Highly recommend.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Thank you so much for your kind review and the recommendation! We wish you all the best with your studies and your new home!
Thank you for your customer service!
Following a misunderstanding on my part, I was extremely grateful to Sam, Rentumo Country Manager for his/her assistance in clarifying my subscription. Communication was prompt, well explained, considerate and professional. Thank you Sam for your excellent customer service!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Kathy, thank you very much for your kind words!
We’re glad to hear we were able to assist you in clarifying your membership and help resolve the misunderstanding.
Excellent customer service
Rentumo was another tool I was able to use during my property search. In such a difficult market, everything little bit helps.
Customer service was highly responsive, polite and professional.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Sandy, thank you for your thoughtful review!
I needed the support and they solved my…
I needed the support and they solved my problem nicely and quickly.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Fabiana, that's great to hear, thanks!
Great customer service
Great customer service, got back to me very fast would recommend
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Maija, thank you for your feedback!
Found a couple of great matches here
Found a couple of great matches here, thanks Rentumo, the site interface is very easy to use and understand.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Slyne, thank you for taking the time to leave a review!
Thank you
I am grateful to the customer service, they listened and responded in a short time and are helping me with my issue.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Tahia, happy to hear we were of service!
Great response punctuality
Great response punctuality, with the customer service team
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Thank you for your kind words, much appreciated!
Good customer service
Received good customer service from the support email following a misunderstanding. Although I only used the website for a short amount of time I love the Idea of it and can see it working for people who need it. Monthly subscriptions are overpriced and could offer more benefits.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Thank you for your honest review, Simo! We're glad the misunderstanding was resolved and that you appreciate the concept behind Rentumo. We also take your feedback seriously and will use it to keep improving the service.
I have used Rentumo to help a friend…
I have used Rentumo to help a friend find a temporary rental, it’s been a great app to use & I highly recommend using it.
Customer service has also been great & very understanding. Sam the manager was super helpful.
Regards,
Lachlan
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
That's great to hear, that's exactly what we're here for!
Lots of options for rentals that you…
Lots of options for rentals that you can only see if you pay the free trial and premium subscription service.
Helpful customer service team.
Chat options with landlords.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Sophie, we appreciate your feedback and hope we can turn your 3-star experience into a 5-star one in the future!
Excellent customer service and fair…
Excellent customer service and fair resolution
I would like to share my positive experience with Rentumo’s customer service, especially with Sam, the Country Manager.
Although there was a misunderstanding regarding the subscription and an unpaid invoice, Sam handled the situation in a very professional, understanding, and solution-oriented way. He carefully listened to my concerns and made an exception to resolve the issue fairly, even though it was outside the standard policy.
I truly appreciate the respectful communication, transparency, and customer-focused approach. It made a stressful situation much easier to handle and left me with a positive impression of Rentumo’s customer service.
Thank you, Sam, for your support and professionalism.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Seda, thank you for your detailed review!
I don’t think the payment information…
I don’t think the payment information is clear as it’s easy to get confused on the website .rentumo have been easy to deal with and have promised to wipe the 65 dollar account fee that I somehow got charged.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Megan, thank you for your feedback. We’re sorry to hear that the payment process caused confusion, we’re actively working on making this even clearer.
We’re glad we could resolve the issue quickly and it was arranged without any hassle. If you have any other questions or suggestions, we’re always happy to help!
10 out of 10
Highly recommend subscribing, rentumo will have you in your own place in no time, the subscription is worth it
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Drew, thank you for taking the time to leave a review!
I was very impressed with the customer…
I was very impressed with the customer service provided by Sam! I enjoyed browsing through the website looking at rentals, a very straight forward and easy to use platform. I accidentally signed up for a subscription that was a mistake on my behalf, and I can’t afford, and Sam resolved this within just a few hours. overall 5 star review and great customer service!!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Rentumo AU
Hi Michelle, thank you so much for your kind words! We're very happy to hear you enjoyed the platform and had a smooth experience with our customer service.
We're always here if you need us again!
I had a very disappointing experience
I had a very disappointing experience with the Rentumo website. The platform is very limited, and it is almost impossible to actually find a house through it. The subscription prices are also extremely high.
I paid $2 for a 4-day trial, with no intention of renewing it. After the trial period ended, $65 was automatically taken from my bank account for a one-month subscription that I did not knowingly authorize.
When I contacted customer support, they were not willing to refund the amount until I mentioned that I would contact my bank.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Rentumo AU
Hi Anita, thank you for taking the time to share your experience.
We’re genuinely sorry to hear that there has been confusion regarding both our platform and our payment procedure. We understand how frustrating this can feel and we appreciate the opportunity to clarify how Rentumo works.
Rentumo is not a real estate agency or property owner, we are a rental search engine that aggregates listings from hundreds of publicly available rental websites. Our goal is to save time by bringing these listings together in one place and by offering tools such as instant alerts, early access to new listings and the ability to contact advertisers directly. While we strive to provide a broad and up-to-date selection, availability and response rates ultimately depend on the landlords and agencies posting the listings.
Regarding pricing and subscriptions, we do our best to communicate our plans and terms as clearly as possible at every step:
1. Before registration, where the subscription structure and renewal terms are displayed
2. During registration, where users must actively accept the terms and pricing
3. After registration, via a confirmation email that reiterates the trial duration, renewal date, and subscription price
The $2 trial is a limited-time introductory offer that automatically converts into a monthly subscription unless canceled before the trial ends. This renewal mechanism is clearly stated in our terms and during the checkout process.
We understand that trial-to-paid transitions can sometimes be overlooked, and we never want users to feel caught off guard. Our support team follows a structured review process for refund requests to ensure consistency and fairness for all users. While refunds are not automatic once a subscription has renewed in line with the accepted terms, our team does assess each case individually and aims to be helpful and transparent throughout the process.
We regret that your experience left you feeling dissatisfied and we truly value all feedback as it helps us improve both our communication and our service. Should you wish to discuss your case further or need assistance in the future, our support team remains available and willing to help.
Understanding and Good Customer Service
Very happy ar the fact Rentumo refunded me There was a mix upwith cancellation of my trial period
Excellent service
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Rentumo AU
Thanks for your feedback, Marilyn!
I liked that Sam helped with my…
I liked that Sam helped with my dispute. Unfortunately I couldn't contact anyone when I hit the contact button 😕 I tried on many occasions.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Rentumo AU
Hi Anna-Marie!
We’re glad to hear that we were able to assist you!
Regarding the contact button, we’re sorry to hear you experienced technical difficulties. However, we didn’t receive any prior message from you about this issue, which unfortunately meant we didn’t have the opportunity to investigate or help resolve it at the time. We also haven’t received similar reports from other users, so it’s possible the problem was related to a temporary or device-specific issue.
We always encourage users to reach out to our support team directly if something doesn’t work as expected. We’re here to help and can usually resolve these issues quickly.
If you’re still experiencing any problems, we’d be more than happy to look into it for you. Please feel free to contact us so we can assist you properly.
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