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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott came out to replace the screen panel on our LG TV under our John Lewis warranty. He was prompt, courteous, and exceptionally polite—he even insisted on taking his shoes off, which was a lovely... Ver mais

Avaliado com 5 de um total de 5 estrelas

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... Ver mais

Avaliado com 5 de um total de 5 estrelas

Scott, repaired my LG OLED TV which I bought via John Lewis, the power board was the culprit and as soon as he was able to source the part the TV was back up and running like nothing happened to it, c... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with the repair guys has been a positive one. Tv was collected within the 3 hour slot. Scott arrived, was very knowledgeable, explained what the process would be and a rough time scale... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(365)

337 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Top Company

Matthew has been out to my washing machine several times now as I work it hard. He came again this morning, he’s helpful, very polite and always explains what he’s doing. He’s also incredibly patient with my adult son with autism.
I’d thoroughly recommend this company

24 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Although we hope not to see our customers once we have visited once, we are always happy to reattend and we are glad that your experience has always been positive with Matt

Avaliado com 5 de um total de 5 estrelas

SMEG oven repair

Communication on when an engineer would arrive was excellent. Mathew was on time for each visit and fixed our oven.

23 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review

Avaliado com 5 de um total de 5 estrelas

Excellent service

Matthew was excellent. Problem solved in minutes, I was given helpful advice for future maintenance.

23 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the review

Avaliado com 5 de um total de 5 estrelas

Five stars

Hayden arrived on time and had ensured he had all the necessary parts for the repair in advance. Completed and tested the repair before replacing the appliance and leaving the area clean and tidy. Very professional and polite making sure he explained what had been done and how to follow up in necessary. Very happy with the service thank you.

20 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for taking the time to review and we are happy to have helped

Avaliado com 5 de um total de 5 estrelas

Hayden was fantastic

Hayden was fantastic, polite quick and thorough! Spoke with Samsung technical when intially the fix wasn’t Fixed and they worked out what needed replacing and today came and got us sorted. Would recommend his work all

20 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the great review

Avaliado com 5 de um total de 5 estrelas

Mathew

Matthew was very helpful knowledgeable and polite explained everything ...Thanks...

20 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the review

Avaliado com 5 de um total de 5 estrelas

Hayden was amazing fixing our washing…

Hayden was amazing fixing our washing machine. He went out of his way to get an extra part for it that was needed, travelling some distance to get the job done on the same day. Would recommend having repairs with this company.

19 de março de 2026
Avaliação não solicitada
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Resposta da Repairguys

We will always try to fix as quickly as possible and we are happy to have helped. Thanks for the review

Avaliado com 5 de um total de 5 estrelas

Courteous and professional

Scott diagnosed the problem with our tv; the part was ordered and tv fixed promptly. He was professional, courteous and knowledgeable.

18 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review

Avaliado com 1 de um total de 5 estrelas

Very unhelpful

Very unhelpful. Declined to offer non-warranty repair support for a Sony surround system in the Dorset region as I'm a "postcode out of their area", despite being verbally recommended by Sony customer service, and clearly saying Dorset on their website. Wouldn't even confirm if parts are available for a one year old Sony product and wanted money up front just to have a conversation. If they don't know what's advertised on their website I wouldn't trust these guys to repair anything.

18 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Hi, I am unsure what has been discussed as I do not have a job to reference but I can try to answer some of the points raised. Dorset is not out of our postcode area, we cover the DT postcodes on a Tuesday and Thursday and would happily collect your surround system to for a workshop engineer to diagnose. Unfortunately unless you have provided us with a rating plate photo (model/serial) we would not be able to confirm any parts availability or prices over the phone as it is likely that an engineer would need to inspect first. If the fault was clear and obvious, we would still need some time to identify them and offer a price. With respect to "wanting money up front just to have a conversation", we are always happy to engage with any advice or suggestions prior to sending an engineer to you and incurring a bill. I think there must have been a misunderstanding at some point during the discussion as this all seems a little out of the ordinary. Please don't hesitate to call me if you would like to resolve this problem and proceed with a repair. Regards, Giles

Avaliado com 5 de um total de 5 estrelas

Big shout out to Matthew who came to…

Big shout out to Matthew who came to look at our dishwasher. He was prompt, professional, friendly and very knowledgeable. Put my mind at ease and will organise parts required and arrange repairs ASAP *****

17 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Happy to have helped, thanks for the great review

Avaliado com 5 de um total de 5 estrelas

5* service from Matthew

I contacted The Repair Guys on a Tuesday, expecting to have to wait at least a week for an engineer visit. I was told there was an engineer available the following day. Matthew arrived on time, quickly identified that the leak from our washing machine was because of a split in the door seal. He had a spare and had the problem sorted, including a test cycle and re-calibration of the drum, within half an hour of his arrival. Matthew was efficient, organised and informative throughout his visit. Well deserving of 5*

11 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

We are glad to have helped and thank you for the feedback

Avaliado com 5 de um total de 5 estrelas

Really helpful and knowledgeable

Really helpful and knowledgeable. Got our dishwasher back and running, so the wife's happy! Cheers

14 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review, could you advise which engineer attended

Avaliado com 5 de um total de 5 estrelas

Repair of TV

Fast on time and quick thank you for the repair to my to Scott

13 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the great feedback

Avaliado com 3 de um total de 5 estrelas

As usual even though you specify the…

As usual even though you specify the problem , they never turn up with any parts, hence I'm still without my washing machine and I don't know when they are coming back to actually do the job. Waste of time insuring it.

13 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for taking the time to review our service. Unfortunately we are not always able to attend with pre-ordered parts due to the nature of the listed fault. In this instance, your appliance is leaking and without an inspection, we would not be able to know what parts would be required for the repair. If we can attend with parts, we will always do so as this saves us time and money in a repeat visit. Your insurance does not guarantee a first time fix but does prevent you having to pay for any parts or labour on the fix. We hope you can understand the reasons why we cannot always complete a job on our first visit and we will update you today with the insurers decision regarding the cost of parts.

Avaliado com 5 de um total de 5 estrelas

What a lovely guy matthew is

What a lovely guy matthew is, he was so polite and friendly, nothing was to much trouble, thank you matthew for making a inconvenience more pleasure with your visit, i appreciated your knowledge on the fridge freezer, its always good to know what the issue are with the faults that have caused the breakdown xxx

13 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the lovely review

Avaliado com 5 de um total de 5 estrelas

Great service from Scott

Great service from Scott. Clean and tidy service to repair my TV.

11 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the review.

Avaliado com 4 de um total de 5 estrelas

Scott from the repair guys

Scott arrived at the time he said he would be with us, he was very professional and knowledgeable.

10 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for reviewing our service

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