Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott came out to replace the screen panel on our LG TV under our John Lewis warranty. He was prompt, courteous, and exceptionally polite—he even insisted on taking his shoes off, which was a lovely... Ver mais

Avaliado com 5 de um total de 5 estrelas

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... Ver mais

Avaliado com 5 de um total de 5 estrelas

Scott, repaired my LG OLED TV which I bought via John Lewis, the power board was the culprit and as soon as he was able to source the part the TV was back up and running like nothing happened to it, c... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with the repair guys has been a positive one. Tv was collected within the 3 hour slot. Scott arrived, was very knowledgeable, explained what the process would be and a rough time scale... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(365)

337 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Matthew attended my property today to…

Matthew attended my property today to fix my washing machine. It was very helpful to receive a text to say that he was on his way.
He solved the problem super quick and gave me some helpful advice too. Thank you.

10 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks you for the great review

Avaliado com 5 de um total de 5 estrelas

Matthew came at 5.30 on Thusday instead…

Matthew came at 5.30 on Thusday instead of Saturday he unfrozen the freezer after his inspection he didn't try to tell me i needed another part he said it had come to the end of its life and would just freeze up again. He was polite and very helpful explaining everything to me.

9 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Sorry we were unable to repair the appliance as this is always our goal but we hope you have found a suitable replacement

Avaliado com 5 de um total de 5 estrelas

Mathew has now visited at least on 3…

Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

7 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

We never like having to revisit a customer but we are glad that its always been a good result. Thank you for the review

Avaliado com 5 de um total de 5 estrelas

I am very happy with the services…

I am very happy with the services received today. Matthew arrived promptly, was courteous, helpful and left the kitchen as he had found it. He quickly identified the problem with the fridge freezer and contacted the company to organise a replacement.

7 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review, we are happy to have helped

Avaliado com 5 de um total de 5 estrelas

Hayden was exceptional in the service…

Hayden was exceptional in the service he provided.
On both visits he was extremely helpful in changing the timing of the visits.
He kept me in touch and as promised he contacted me 30 minutes before he arrived.
He was thorough in diagnosing the problems with the machine and repaired it as new on the second visit.
He was very careful moving the appliance and left the area tidy and clean.
A real pleasure to deal with someone giving this level of service which is so sadly lacking in these times.
Thank you Hayden

1 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

We glad that you are so happy with our service. Thank you for the review

Avaliado com 5 de um total de 5 estrelas

Quick fix

Scott was fast and efficient

1 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the review

Avaliado com 5 de um total de 5 estrelas

Great all round service.

Very quick to respond to call out. Kept well informed of arrival times.
Matthew sorted the problem efficiently and offered valuable advice.
Very good service from start to finish.

1 de abril de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review, happy to have helped

Avaliado com 5 de um total de 5 estrelas

Couldn’t ask for more

Very friendly team and professional, Scott was knowledgeable and helped bring the product inside.
Very impressed with their ability to repair a curved OLED ultra wide screen.

31 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for taking the time to review us, Ultra Wide OLED's are a challenge but we are always happy to help!

Avaliado com 5 de um total de 5 estrelas

Great service

I had an issue with my oven over the weekend when the glass bulb cover broke and scattered pieces of glass over my food. I contacted Samsung first thing Monday morning to report the problem. The representative I spoke with was very apologetic and helpful, and they immediately put me through to the repair centre. I was told the part would be ordered and fitted once it arrived in stock.

Shortly after speaking with head office, Matthew, the engineer, contacted us directly. He let us know he already had the part on his van and could come out that same afternoon to fit it. Matthew explained how the issue might have happened and completed the repair quickly and professionally.

I highly recommend Matthew for any future repairs — he clearly has excellent knowledge of the products he works on and provided outstanding excellent service 10 out 10

Thank you.

30 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the lovely review

Avaliado com 5 de um total de 5 estrelas

Prompt and efficient resolution.

Prompt and efficient resolution to a damaged new fridge. Communication over timing of the site visit was excellent with Matthew then arriving exactly when he said he would and quickly dealing with the problem to my complete satisfaction.

26 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for taking the time to write us a review

Avaliado com 5 de um total de 5 estrelas

A quick friendly service

Mathew came on time,was very friendly and didn't take very long at all to diagnose the problem. The repair guys are always very good thats why Domestic and General use them. Mathew has been to my house before and he does a good job as as a customer I'm very happy. I had a 3 hour time slot but he always messages me when he's on his way.

26 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the amazing feedback

Avaliado com 5 de um total de 5 estrelas

Mathew came to my house was polite

Mathew came to my house was polite, knowledgeable and fully investigated my issue with the washing machine.
He then made a full explanation of the issues and what I needed to do to fix the problem.
He treated me with respect,and he attended my house exactly when promised.

24 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the great review

Avaliado com 5 de um total de 5 estrelas

Home TV repair

Scott attended our property today to replace faulty part in our TV. Scott was on time, knowledgeable and fixed our TV without issue. Wouldn't hesitate to use again if ever needed

25 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the amazing review

Avaliado com 1 de um total de 5 estrelas

Not happy

Insurance provider passed me to the Repairguys to fix the TV, the issue was fixed but TV was damaged by the engineer (cracked the the TV frame) and the company denied responsibilty saying they did not open it but they put it on TV rack and open the back of the TV holding the side in while I'm watching and blame it to the age of the TV.

25 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the 5* review

Update: I am sorry you feel that you needed to alter your review of our services but as discussed on our call, we cannot accept liability for an almost invisible 5mm crack in the front bezel when we did not remove that part at any point during the repair process. The most likely cause for this damage is the brittle plastic splitting/cracking due to the age of the TV and through natural expansion/contraction of the frame of the unit due to it warming and cooling during usage over the 8 years you have had it.

Our engineers will always make an initial inspection of the product we are going to work on in case of any marks/scratches or suchlike and would bring anything to your attention prior to commencing the repair. In this instance, even after you reported the crack to me on the phone, it took me a few minutes to find it even though I knew it was there.

After our initial telephone conversation, we also took this to your insurance companies technical team to see if they would like to offer another solution but they have deemed this to be cosmetic damage and would not proceed with any further claims or repair. I then received a call from their call centre asking the same questions to which I had to advise the same response.

We take every precaution to ensure that your product is cared for and use tools and techniques that come from manufacturer guidelines and training to prevent this type of issue but in this instance, we are unable to offer any further assistance.

Avaliado com 5 de um total de 5 estrelas

Scott was excellent

Scott was excellent, so efficient and tidy. He had my tv fixed in no time. Thank you so much Scott. :)

24 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the great feedback

Avaliado com 5 de um total de 5 estrelas

Fantastic

Fantastic, arrived in the alloted time, really helpful, efficient and a nice bloke. Would highly recommend.

24 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the great review

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, Fantastic customer service, Matthew was spot on highly recommended. Much appreciated 👌

24 de março de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thanks for the great review

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais