rivermeadglobal.com Avaliações 96

Resposta da rivermeadglobal.com

27 de abr. de 2021

Thank you Niels for your review, when you arrived in Nov to rent an apartment in Marina View we didn't expect you to still be there in March 2021 :) Just shows how good and affordable these apartments are and of course well furnished by ourselves, we look forward to seeing you again in the future and hope you have a safe journey home. Thank you from us all at Rivermead Global Ltd (Neil MD)

Resposta da rivermeadglobal.com

24 de fev. de 2021

Hello Patrick and Bernadette, thank you for your kind words and review it is very much appreciated. Being a little bit older myself I know how confusing all this technology can be as it is normally me having issues with it :) We got there in the end though and we have now protected your apartments against the dust and sand and hopefully you will finally be able to visit this year and maybe escape the awful UK winter weather for some winter sun. Thank you again from us all at Rivermead Global Ltd (Neil MD)

Resposta da rivermeadglobal.com

16 de fev. de 2021

Hi Kelly, I hope you and Marlon are well. Thank you very much for your review and kind words, not quite sure it was stress free for us waiting for Marlon to turn up to the meetings :) We are so pleased to have been able to help you realise your dreams of owning a holiday home in the sun and hopefully you will be able to fly out and use it this year and maybe get some glorious winter sun. The team out in Hurghada are waiting for you, thank you again from us all at Rivermead Global Ltd (Neil MD).

Resposta da rivermeadglobal.com

9 de dez. de 2020

Thank you Clinton for taking the time to leave this review for us, it is much appreciated. We are so pleased to hear you like how we have furnished your apartment, as usual I think the team have done an outstanding job and created another stunning apartment. I suppose the fact we got a rental booking just 2 days after listing it shows how good it looks :) Looking forward to getting you many more rental bookings, thank you again from us all at Rivermead Global. Neil (MD)

Resposta da rivermeadglobal.com

9 de dez. de 2020

Thank you Sena for your kind words and review we really appreciate our clients taking the time to leave these reviews for us. Thank you for recommending us to your friends and family, we will make sure they receive the same 5 star service you have received and will continue to receive with the monthly updates we send you. Your resort is looking very good and we are sure you will have many happy years in the sun, thank you from us all at Rivermead Global for choosing us to help Turn Your Dreams into Reality Neil (MD).

Resposta da rivermeadglobal.com

7 de dez. de 2020

Thank you Christos for your kind words and review, we actually like people asking lots of questions because it shows you are doing your research and homework. It also give us the opportunity to show you how knowledgeable we are of the Hurghada property market and it gives you confidence that we are the experts and know what we are doing. Looking forward to updating you now each month with updates on your resort/apartment and then helping you furnish it once completed. Thank you for choosing Rivermead Global to help Turn Your Dreams into Reality from us all at Rivermead Global, Neil (MD).

Resposta da rivermeadglobal.com

25 de nov. de 2020

Thank you Jayne for your kind words and excellent review of not only our service but also what buying an apartment in Hurghada can bring you, why pay those high prices in Spain, Portugal, Italy, France etc... when Hurghada has so much more to offer for a fraction of the price. We are looking forward to sending you the monthly updates each month so you can see your dreams become reality. Thank you again from us all at Rivermead Global Ltd, Neil (MD)

Resposta da rivermeadglobal.com

24 de nov. de 2020

Thank you Marcin for your kind words and positive review, even though we speak different languages I am so pleased to hear you found the whole sales process easy and hassle free. I hope you are enjoying the monthly updates on your resort construction and we are looking forward to helping you furnish your apartment once completed. Thank you from us all at Rivermead Global Ltd for choosing us to help Turn Your Dreams into Reality Neil (MD)

Resposta da rivermeadglobal.com

16 de set. de 2020

Hi Merilyn, thank you for talking the time to leave this review and I will respond to it in detail below but I want to start by saying as a company and myself as an individual we agree with everything you say. The state of the buildings is shocking and if you speak to Red Sea Way they would agree with you as well, but as with everything in life there are always two sides to every story, as owners (I also own on the Tibas) we just see the lack of maintenance, the water damage and think why are Red Sea Way not fixing everything. As a company we don't make a big song and dance about how much we do in the background for our clients, but maybe we should do otherwise we wouldn't be subjected to such a negative review, but at least you have given me the platform to actually mention just a fraction of the work we do behind the scenes for our clients. We actually have developers attacking us, because they feel we do too much for our clients and we don't stand up enough for the developers when things aren't their fault, so again you have given me the platform to show the developers I also stand up for them as well if they are in the right (which I agree isn't always the case 80% of the time).

Here is the full story as seen from the other side and I will also explain below why Rivermead Global Ltd are still working with Red Sea Way although after reading the story from the other side I probably don't need to explain. I also took a few days to reply because I wanted to ensure what I was going to write was correct, so I have been in touch with the Red Sea Way accountants and management team.

Naively, Red Sea Way set the maintenance fees as an annual payment which was only 2,000 - 2,500le (approx £100 - £125 at today's exchange rates) which to be honest isn't a lot of money for owners to pay for maintenance of the buildings/swimming pools/communal areas, 24/7 security on each door, free WiFi etc...

What Red Sea Way didn't expect was the foreign owners wouldn't pay their annual maintenance fees, or I should say 60-70% of ALL owners in Eight buildings haven't been paying their maintenance or they paid the first year and haven't paid since. Some buyers have never even been over to Hurghada to accept their apartments, so haven't paid any maintenance and this is going back as far as 10 years. The reason I delayed replying was because I wanted to double check the figures, so as mentioned above I have been in contact with the Red Sea Way accountants and management team who have sent me a spreadsheet listing all the outstanding fees on all Eight buildings, most are only dated to 2019 so more will be added but without going into each building as it will take longer to write, the total outstanding in maintenance fees is 3,166,659le (OVER THREE MILLION POUNDS).

As a developer Red Sea Way was obligated to build and deliver a legal property built to the specifications listed in your purchase contract for the price you paid, this obligation was fulfilled and you received your apartment on time. Within the contract they wrote Tiba for Real Estate Services will manage the buildings in return for 2,000 - 2,500le per year (depending on apartment size) with an annual increase of no more that 5% 125le (approx £6.25 per year) on the higher amount, again not a great amount for an owner to pay. This is a contractual arrangement between owners and Red Sea Way, as listed above they are to-date missing over 3 million pounds, looking at the spreadsheet you are one of the few that have paid their maintenance and only owe 2020 and as such you are very angry only the minimum maintenance is being done. Just think how angry Red Sea Way are that they haven't been paid over 3 million pounds yet they are still continuing to do some maintenance with the small amount of money they are getting in but also adding to it from their own pocket!! Plus they are the ones being blamed for the lack of maintenance being done.

As a business, this isn't sustainable. There is no developer in the world that would fund the maintenance of Eight buildings from their own pocket and they have nothing in their legal system to help them other than turn off the water and electric, which isn't going to matter to those that don't ever use their apartment or have never collected the keys. This is where Rivermead Global Ltd have been trying to help them, because I can see what is going to happen and I am surprised it hasn't happened yet. Red Sea Way will just stop collecting any maintenance money and walk away leaving you to manage your own buildings and as owners you will have to try and do it with the bare minimum fees being paid without the money from Red Sea Way to top it up.

To answer your point which this review seems to be based on, that Rivermead Global Ltd have continued to work with Red Sea Way and still continue to market their properties, even though this review website is for people to write reviews about the service provided by Rivermead Global Ltd and not 3rd parties who Rivermead Global Ltd have no control over, we don't build the developments and we don't do the management we just do the sales process.

Over the past 6-7 years when Red Sea Way have found themselves with this issue of non payment, we as a company have flown out to Hurghada and met with their chairman to discuss the issue of non payers but also other issues that our clients have mentioned to us. We have explored various ways of getting the missing money in (which I won't go into as this will be long enough already), plus ideas to make sure this doesn't happen on future developments and we mentioned many years ago charging a one off payment for the maintenance which is paid before the keys are given. This of course wouldn't help if buyers didn't turn up for the keys, but as their resorts were getting larger and the apartment prices a bit higher we were confident they wouldn't have many not turn up to accept their apartments. Around halfway through the build of Tiba View they agreed to implement a one off maintenance fee, which was also introduced on Tiba Resort and the rest of Tiba View retrospectively. The maintenance on these resorts is being done, which shows if they get the money in they will do the maintenance, but if owners won't pay they can't expect the maintenance to be carried out, which is very unfair for owners like yourself that have paid.

To continue answering your point about us continuing to work with Red Sea Way, as you can see above it is your fellow owners that are letting you down and causing the heartache felt by yourself and other owners, it isn't Red Sea Way (even those that don't pay are complaining, what do they want everything for free???). On their new developments they are taking a one off maintenance fee so we know the maintenance is going to be carried out. However, if on the new resorts they start slipping with the maintenance we will fly out and visit the chairman's office to voice our concerns for our clients as we have done previously on other issues and with other developers.

Now, if as you suggest in your review we stop working with Red Sea Way do you think the chairman would take the time to meet us in his office and spend hours going over any issues we want sorting out for our clients, do you think he would take the time to listen to our ideas and suggestions which have made sure our clients on recent and future developments won't have the issue of bad maintenance or the problem of non-payers?? No he wouldn't and we would never be able to go to him again with any future issues, or as is the case now we are trying to come up with solutions for the non-payers on the older Tiba buildings like yours because I know if they give up and walk away you are going to be in an even worse situation than you are now. It isn't only the maintenance issue, there is also the ground water which has happened because the Red Sea Governorate has allowed all these buildings in your area to be built by issuing the licences without putting in place the correct infrastructure from their side (as the local council as we would call them) to drain away/divert the rising water table which is rising because all these buildings have been allowed to be built and destabilise the water table. All owners need to be putting a complaint in with the Governorate telling them they need to do something because it isn't just Red Sea Way buildings that have an issue, it is every building in that area. Again, I do know because I am able to speak to them that Red Sea Way are paying every day for the water to be pumped out and taken away, something else I expect they will stop if they end up walking away because all they are getting is grief for a lack of maintenance, when they are owed over 3 million pounds. If you would like a copy of the spreadsheet showing the figures I am sure I can arrange for a copy to be sent to you as it doesn't contain any names or contact details, just apartment numbers and you can see for yourself just how much is outstanding on each building, yours alone has 604,293le.

This is just one example of what we do behind the scenes for our clients, we also visit all building sites every month checking progress, if something doesn't look right or work seems to have slowed down we speak directly to the developers to find out what is going on. If developments are delayed we fly out and we meet directly with developers to fight for clients penalties, on one occasion we made the developer pay the rental money for our client because she couldn't move into her apartment and couldn't afford to keep renting, we also got penalties paid to other clients. I could go on and on with examples but I have written enough and people are probably bored of reading it already, so in summary.

If we had walked away just like all other agents that have left their clients to fend for themselves as you suggested would you have been happy with us?? Rivermead Global Ltd do get a lot of criticism because we do get in the middle of fights between owners and developers, when developers would rather we just stayed out of it like other agents do, and owners like yourself don't see what we do for you, we don't hide away we put our heads up above the parapet and take the fire. We can't control what developers do in terms of building/maintaining resorts/providing facilities, we have to take their word for it. When we take developments on to market we can do as many checks as possible which we do, we even have contracts changed if we think they are weighted to much in favour of the developer, we have extra penalty clauses added plus much more, we have lots of things done that our clients don't know about because the one thing we do take seriously is that we CARE FOR OUR CLIENTS! Neil (MD)

Resposta da rivermeadglobal.com

12 de jun. de 2020

Thank you so much for your kind words and review Sandra, it is much appreciated that you took the time to write this for us. It was certainly a complicated sale and we had to call on our years of experience to ensure everything was carried out legally and correctly for you, but you now have your dream home in the sun. When you have a team with so much knowledge and experience even a tricky sale can be carried out and completed seamlessly and having our own team on the ground in Hurghada is priceless to able to get videos/photos of apartments/resorts for our clients. We hope you have years of making amazing memories in your new home in the sun and one day maybe we will meet you out there for a coffee or even on one of our yearly boat trips, we will also sort out the prices for your kitchen/furniture etc... Take care, keep safe and speak soon Neil (MD)

Resposta da rivermeadglobal.com

11 de jun. de 2020

Thank you for your review Kevin, much appreciated and so pleased you liked the kitchen and furniture and can enjoy your holiday home in the sun. Your recommendation means a lot to us, so again thank you from the whole team at Rivermead Global (Neil MD).

Resposta da rivermeadglobal.com

2 de abr. de 2020

Hi Adam, thank you very much for your kind words and recommendation all the hard work is worth it when we have such happy clients and we are looking forward to helping you with the next purchase as well. We have just been to take this months update photos and the guys on site have told us the ceramics are going in next week, you will receive the photos today. Take care and thank you once again from us all at Rivermead Global Ltd for choosing us to Turn Your Dreams into Reality. Neil (MD)

Resposta da rivermeadglobal.com

5 de fev. de 2020

Thank you Patrick and Bernadette, we really appreciate you taking the time to write this review and thank you for your kind words. We are so pleased you have enjoyed the journey and we have excelled in the service we have provided you with, it is the difference between ourselves and others. We are passionate about what we do and about making sure our clients are looked after from the very first email/contact to getting the keys and using your property. We are biased but the furnishing we have done in your apartments is stunning as you have seen for yourselves in the photos and we wish you many, many happy years holidays in your apartments and thank you for allowing Rivermead Global to Turn Your Dreams into Reality. (Neil MD)

Resposta da rivermeadglobal.com

31 de jan. de 2020

Hi Elaine, thank you for taking the time to leave us this amazing review and we hope Andy and yourself are both well? I will address the recent negative comments, when you are doing well and the best at what you do there will always be people that are jealous especially your competitors. Luckily like many, many others you didn't listen to gossip and actually found out for yourself how good we are and how good the service is that we provide and the quality of the furniture we supply and for that we thank you. Your apartment is looking stunning and I am sure you and Andy will have many, many years of happy holidays and we are so pleased to have been able to be part of your journey. As you know our service doesn't end just because you have now moved into your apartment, we are here if you need anything so just let us know and thank you again from us all at Rivermead Global Ltd for allowing us to help Turn Your Dreams into Reality. (Neil MD)

Resposta da rivermeadglobal.com

13 de jan. de 2020

Hi Roy and Janine, thank you so much for your very kind words it was our pleasure helping you buy your first overseas property. We do really have a great team here at Rivermead Global and each and every one of them is passionate about making sure our clients receive the best service possible, coupled with Mr Remon from Red Sea Legal Services providing the legal back up it all ties together very well offering the ultimate package when buying, furnishing and renting a property in Hurghada. Reading you say it was an enjoyable experience is just what we like to see, it means a lot to us knowing we have turned Your Dreams into Reality and we will continue to be in touch with renting out your apartment. Thank you once again from us all at Rivermead Global Ltd (Neil MD).

Resposta da rivermeadglobal.com

16 de set. de 2019

Hi Simon, thank you very much for your review and we have been in touch for some years haven't we and at least this time dealing with us you managed to get your property. It's a shame you had the previous bad experience with someone else, but your new apartment looks stunning now we have also finished furnishing it and we will get it on the rental market for you ASAP. Thank you for giving Hurghada another go and for putting your trust in us all at Rivermead Global to turn Your Dreams into Reality this time (Neil MD).

Resposta da rivermeadglobal.com

19 de jul. de 2019

Hi Marina, thank you so much for your kind words and I have tried to reply in Spanish, I hope it makes sense.

Muchas gracias a Marina por sus amables palabras y espero que esta traducción tenga sentido :) Me complace mucho saber que nuestro conocimiento y experiencia han sido beneficiosos para usted. Cuando trata con una empresa que sabe lo que están haciendo, el proceso de compra puede ser muy, muy fácil. De parte de todos nosotros en Rivermead Global, me gustaría agradecerles por habernos elegido para ayudar a convertir sus sueños en realidad.

Resposta da rivermeadglobal.com

10 de jul. de 2019

Thank you so much Tracy for your amazing review and for taking the time to write it, everyone at Rivermead Global really appreciates the time our clients spend writing these. We are so pleased to hear you had such a stress free time buying your dream home in the sun and what a home you have bought it was an excellent choice and looks stunning. Hopefully we will have finished furnishing it very soon, I had a call yesterday they were trying to work out what the colour was you had asked for the sofa bed, they didn't understand Plum colour :) Thank you for choosing Rivermead Global to help Turn Your Dreams into Reality and thank you again for your review and speak soon Neil (MD)

Resposta da rivermeadglobal.com

5 de abr. de 2019

Thank you Esther for your very kind review and for choosing Rivermead Global Ltd to Turn Your Dreams into Reality. It has been a pleasure dealing with you even though as you say there were some pressure put on with your deadlines, and love your sense of humour especially when discussing football with Tom :) The massive workload is sometimes too much but when we receive reviews like this it makes all the extra work we do worthwhile and we hope you enjoy many years of happy holidays in your properties and hopefully we will meet you over there for a drink sometime soon. Take care and we will stay in touch Neil (MD)

Resposta da rivermeadglobal.com

20 de dez. de 2018

Hi Nicky and Lee, thank you very much for your kind words and amazing review. I remember from our first phone call when you had been dealing with another company how you struggled to get replies and answers to questions and I told you not to worry we were different. Next time don't let Lee argue over £10 and confuse everyone in the developers office leading to the mix up with the plans :) As mentioned we will check the new plans are now being followed over the next few days and I will update you but when I left the developers office it had all been resolved for you and the new plans had been added to your file. I am so pleased you were happy with the service received by our Hurghada team as well, we really do have an amazing team in place and everyone's priority are our clients. Thank you from us all for choosing Rivermead Global Ltd to Turn Your Dreams into Reality and we will get the furniture sorted ASAP