ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Ver mais
A empresa respondeu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Ver mais
A empresa respondeu
Summer Fjord cruise was really enjoyable with MV Ambience. The excursions were very interesting with a wide range of guides who were knowledgeable and amusing. The food whether in the restaurant or se... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ROL Cruise
Escrito pela empresa
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Escrito pela empresa
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Informações de contato
Lexden House, London Road, Lexden, CO34DB, Colchester, Reino Unido
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Summer Fjord cruise was really…
Summer Fjord cruise was really enjoyable with MV Ambience. The excursions were very interesting with a wide range of guides who were knowledgeable and amusing. The food whether in the restaurant or self service in the borough market was excellent, I enjoyed the freshly baked rolls and bread items along with really delicious food in a perfectly sized portions. Friendly helpful crew, excellent entertainment and interesting talks to attend. I really enjoyed the cocktails before dinner. Our Norwegian skipper was very friendly and spoke to us every day with his native knowledge was interesting. It was his last cruise before retirement. Well done.
25 de junho de 2026
Resposta da ROL Cruise
Thank you for your wonderful review. We're delighted to hear you had such an enjoyable cruise aboard Ambience, from the fascinating excursions and excellent food to the friendly crew and great entertainment. It's especially lovely to hear your kind comments about the Captain and the memorable experience he helped create.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very pleased with the whole process …
Very pleased with the whole process Edward was so helpful highly recommended
5 de outubro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you were pleased with the whole booking process and that Edward provided such helpful service. We greatly appreciate your recommendation.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
It all started really well but descended into a chaotic lack of communication
It all started really well when I booked. It has become a bit of a shambles. They can take weeks to answer basic questions and have got them wrong a number of times. I ended up contacting companies and hotels to get the simple information myself, having waited over 4 weeks for an answer.
I have put in 2 complaints, which have not even been acknowledged, let alone received any action. Promised calls from a manager have not materialised.
We haven't travelled yet on our very expensive package. I am worried about the chaotic lack of communication of this company. Maybe this review will provoke a response?
1 de outubro de 2026
Avaliação não solicitada
Resposta da ROL Cruise
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to wait for answers and feel that your concerns have not been addressed. This is certainly not the level of service we aim to provide.
As discussed with our Customer Services team yesterday, we understand you are currently away on holiday, and a member of the team will be in contact with you upon your return to discuss your concerns further.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very patient with me
5 de outubro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that our team provided patient and helpful service throughout your booking experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Fabulous service
Fabulous service. Really helpful staff. We’ve used a lot of cruise companies and so far been very impressed with ROL
5 de outubro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that you received fabulous service from our team and that we’ve made such a positive impression. It’s great to know that, compared with your previous cruise booking experiences, ROL Cruise has stood out for all the right reasons.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Be wary of this company
Be wary of this company. Received brochure and rang for quote, got quote said I would ring back shortly.
When I rang back I repeated her quote £5099pp
, she said she would reconfirm availability.
She came back and said price was slightly higher and the new price was £6499 per person an increase of £1400 per person. She was adamant that it was the correct price.
So I would be very wary of using this company, as they advertise cheap prices then alter quotes by £2800.
A very disgruntled ex customer.
Your response is utter rubbish. The increase was for the same date, the same cabin grade, and within 30 mins so your response does not fit with what happened.
6 de outubro de 2026
Avaliação não solicitada
Resposta da ROL Cruise
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment.
The lead price featured in our brochure was accurate when the brochure was signed off on 21/09/2026 and related to a specific sailing date and availability at that time. As cruise fares are subject to availability and can fluctuate based on departure date, cabin category, and demand, prices can change between an initial enquiry and a subsequent booking request.
In this instance, the fare available when you called back related to different availability and/or a different sailing date than the lead price advertised, resulting in a higher fare. We understand this was disappointing.
Thank you for bringing your concerns to our attention. We will ensure your comments are passed on to our Marketing team for review.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Could not have been more helpful
Could not have been more helpful
Polite and informative
5 de outubro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our team polite, informative, and as helpful as possible throughout your booking experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
We did a package from ROL ,including…
We did a package from ROL ,including COSMOS GOURMET ITALY ... and Sun Princess. the cruise part and ROL pickups were perfect.. The COSMOS part was appalling .. a disgrace.
24 de novembro de 2025
Resposta da ROL Cruise
Thank you for your feedback. We're pleased to hear that you enjoyed the cruise and ROL transfer elements of your holiday. However, we're sorry to learn of your disappointment with the Cosmos tour and that it did not meet your expectations.
ROL Cruise has a dedicated Customer Care team who will be happy to assist. If you could please submit your concerns in writing, they can liaise directly with Cosmos on your behalf to review the issues raised and provide a response.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Helpful
Helpful, patient and professional when booking.
It would be preferable to have the cruise details in email or writing within 3 days of booking.
2 de outubro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our team helpful, patient, and professional when booking.
We also appreciate your comments regarding booking documentation and will take your feedback on board as we continue to improve our service.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Knowledgable staff and explained…
Knowledgable staff and explained everything we needed.Booking process easygoing
27 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that our knowledgeable team provided all the information you needed and made the booking process easy and straightforward.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Good prices and polite people dealing with the booking
Very good with booking a cruise polite people
30 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our team polite and helpful, and that we were able to assist you in booking your cruise at a great price.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Efficient and friendly service
Rachel was very efficient and friendly. We received our booking confirmation in a timely manner.
1 de outubro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Rachel provided efficient and friendly service and that your booking confirmation was received promptly. We truly appreciate your kind comments and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Great Customer Service
Great, helpful service from Reservations Team. Competetive rates. Easy to deal with.
2 de outubro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our Reservations Team helpful and easy to deal with, and that our competitive pricing met your expectations. We truly appreciate your support and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Been booking with R.O.L .
Been booking with R.O.L .
for a number of years now and we have always been happy with the service ..
Would definitely recommend 👌
9 de abril de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback and for choosing ROL Cruise for so many years. We're delighted to hear that you've consistently been happy with the service you've received, and we truly appreciate your recommendation.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
A polite seamless service by an…
A polite seamless service by an operator well versed in all the the things I was enquiring about. I have always usedROL
30 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you received a polite and seamless service from our team and that all of your questions were answered with confidence and expertise. We truly appreciate your continued loyalty to ROL Cruise and thank you for choosing to book with us time and time again.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Efficient and friendly staff
Efficient and friendly staff. Got better deal than we asked for.
29 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you found our team efficient and friendly, and it's wonderful to know that we were able to secure an even better deal than you were expecting.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you continue to find our team helpful, knowledgeable and trustworthy. Your continued support means a great deal to us, and we look forward to helping you with your future holiday plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Phone answered promptly
Phone answered promptly. Agent knew exactly what we were requesting and knew the advertisement to which we were referring. All our questions confidently answered. Great to talk to a real person not a bot!
27 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that your call was answered promptly and that our agent was able to assist with your enquiry straight away, answering all of your questions with confidence. It's especially lovely to know that you appreciated speaking with a real person and enjoyed the personal service we pride ourselves on providing.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you received friendly and helpful advice from our team. We truly appreciate your support and look forward to helping you plan your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Excellent as always such knowledgeable…
Excellent as always such knowledgeable people work for this company and so much care for its customers.
You are never alone once you book with them.
They always have your best interests at heart. And always keep you fully informed.
I’ve booked numerous time with them over the last 15 years.
26 de agosto de 2026
Resposta da ROL Cruise
Thank you for your wonderful review and for your loyalty over the past 15 years. We're delighted to hear that you've consistently found our team knowledgeable, caring, and dedicated to providing the highest level of service.
It's especially rewarding to know that you feel supported throughout your holiday journey and kept fully informed every step of the way. Your continued confidence in ROL Cruise means a great deal to us, and we look forward to helping you plan many more memorable holidays in the years ahead.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.