ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Ver mais
A empresa respondeu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Ver mais
A empresa respondeu
Summer Fjord cruise was really enjoyable with MV Ambience. The excursions were very interesting with a wide range of guides who were knowledgeable and amusing. The food whether in the restaurant or se... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ROL Cruise
Escrito pela empresa
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Escrito pela empresa
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Informações de contato
Lexden House, London Road, Lexden, CO34DB, Colchester, Reino Unido
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you experienced brilliant customer service and were able to get through to our team without any delay. Providing prompt, helpful support is something we take great pride in, and we truly appreciate your feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Staff are always professional
Staff are always professional, efficient and knowledgeable, as usual. I use ROL all of the time for my enquiries and bookings.
25 de setembro de 2026
Resposta da ROL Cruise
Thank you for your continued loyalty and for choosing ROL Cruise for your enquiries and bookings. We're delighted to hear that you've consistently found our team professional, efficient, and knowledgeable. We truly appreciate your support and look forward to helping you plan many more memorable holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very professional and so helpful and a…
Very professional and so helpful and a great price. Thank you Shane.
25 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our service professional and helpful, and that Shane was able to assist you in finding a great deal. We’ll be sure to pass on your lovely comments to him.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Helpful friendly think his name was Sean
25 de setembro de 2026
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear that you found our team helpful and friendly. We'll be sure to pass your kind comments on to the agent, and we appreciate you taking the time to share your experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Answered all concerns without pressure…
Answered all concerns without pressure and gave complete confidence in their opinions and advice. Holidaysa are so personal and expensive so must have reliability that is genuine. First class used than for years
25 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback and for your continued trust in ROL Cruise over the years. We're delighted to hear that our team was able to answer all your questions without pressure and provide the confidence and reassurance that's so important when booking a holiday. Your loyalty means a great deal to us, and we're thrilled you've consistently received first-class service.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Always have fantastic holiday customer…
Always have fantastic holiday customer service brilliant fantastic prices always recommend x x
14 de julho de 2026
Resposta da ROL Cruise
Thank you for your fantastic feedback. We're delighted to hear that you've enjoyed excellent customer service and great value with ROL Cruise. Your recommendation means a great deal to us, and we truly appreciate your continued support.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Representative was knowledgeable and…
Representative was knowledgeable and helpful with information and answering questions.
24 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're pleased to hear that our representative was knowledgeable, helpful, and able to answer all of your questions clearly. Providing expert guidance and excellent service is always our priority, and we're delighted you had a positive experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you continue to find our team helpful, informative, and precise. We truly appreciate your support and look forward to helping you plan many more memorable holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Booking a cruise with Ollie
Dealing with Ollie
Very knowledgable helpful and good advice.
It’s why I came back to ROL for the variety of offers and excellent service
24 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Ollie was knowledgeable, helpful, and able to provide good advice throughout your booking experience. It's fantastic to know that our range of offers and excellent service keep bringing you back to ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Enthusiastic and efficient colleague…
Enthusiastic and efficient colleague who obviously had a good knowledge of the cruise I was interested in. Booking was straight forward and effective. Would have made it 5 star rating but I am not currently sure if my cruise miles have been used in connection with this booking as I had asked. I am going to have to check that detail.
22 de setembro de 2026
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear that our colleague provided knowledgeable, enthusiastic, and efficient service, making your booking experience straightforward and enjoyable.
We apologise that your Cruise Miles were not initially redeemed as requested. We can confirm that these have now been successfully applied to your booking. Thank you for bringing this to our attention, and we hope this helps towards your overall experience with us.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear you found our service friendly and professional, and that your booking was completed quickly and smoothly.
We hope you have a wonderful time on your upcoming cruise and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear you've booked a brilliant cruise and hope you have an amazing holiday to look forward to.
Thank you for choosing ROL Cruise. If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear you found our team helpful and efficient, and that your booking experience was a positive one.
We hope you have a fantastic cruise and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
A very positive experience
Julia was very helpful and knowledgeable. She gave us the information we needed to make our decision and always phoned back when she said she would. Overall a very positive experience and we are really excited about the cruise we booked.
21 de setembro de 2026
Resposta da ROL Cruise
Thank you for your lovely review. We're delighted to hear that Julia was so helpful and knowledgeable, and that she provided all the information you needed while keeping you updated throughout the booking process. We hope you have a fantastic cruise and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very friendly helpful and knowledgeable
Very friendly helpful and knowledgeable
21 de setembro de 2026
Resposta da ROL Cruise
Thank you for your lovely review. We're delighted to hear you found our team friendly, helpful and knowledgeable. We truly appreciate your feedback and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
I like every cruise WITH ROL
I like every cruise WITH ROL, PERFECT COMPANY!!!
I introduced so many friends of mine to be your NEW CUSTOMER, you promised some benefits for promoting your company but I HAVE NEVER SEEN ANYTHING… Please get in touch about this issue.
Best wishes,
TATIANA SYMES
07808776778
21 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback and for your continued support of ROL Cruise. We're delighted to hear that you enjoy cruising with us and truly appreciate you recommending us to your friends.
As a thank you, we've credited £50 worth of Cruise Miles to your account. We hope this gesture reflects our appreciation for your loyalty and support.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Great to be able to talk to someone who…
Great to be able to talk to someone who could answer my questions clearly and accurately. Just like going to a high street travel agent.
7 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear our team was able to answer your questions clearly and provide the personal service you’d expect from a high street travel agent.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
As always great customer service.Booked…
As always great customer service.Booked our cruise at a great price , absolutely no hassle.
20 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that you received great customer service and were able to book your cruise at a fantastic price with no hassle.
We appreciate your continued support and look forward to helping you plan many more memorable holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
First class service from Edward
First class service from Edward
Very helpful and knowledgeable
20 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that Edward provided first-class service and that you found him helpful and knowledgeable throughout your booking experience.
We'll be sure to pass on your lovely comments to Edward. Thank you for choosing ROL Cruise, and we look forward to assisting you again soon.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your wonderful review. We're delighted to hear you had such an exceptional experience with us. Providing excellent service is always our goal, and it's fantastic to know we helped make your booking experience a memorable one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.