ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Ver mais
A empresa respondeu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Ver mais
A empresa respondeu
The friendliness of your member of staff Oliver Porter. He made me feel as if I were the only person booking a trip and that I was very important.
Detalhes da empresa
Sobre ROL Cruise
Escrito pela empresa
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Escrito pela empresa
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Informações de contato
Lexden House, London Road, Lexden, CO34DB, Colchester, Reino Unido
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
always pleasant and helpful people on…
always pleasant and helpful people on end of telephone.
12 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you always find our team pleasant and helpful when you call. We truly appreciate your comments and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
First...but not last
First time booking with ROL and the sales person Callum was very professional and informative. I would have no hesitation in booking with them again
7 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Callum provided a professional and informative service and helped make your first booking with us such a positive experience. It's especially rewarding to know that you would have no hesitation in booking with us again, and we look forward to assisting you with your future cruise plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
The saleslady was efficient
The saleslady was efficient, organised, very pleasant and seemed so personable
12 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that our sales advisor was efficient, organised, personable and a pleasure to deal with. We truly appreciate your comments and are pleased we could make the booking process an enjoyable experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you received very good service from our team. We truly appreciate your comments and look forward to assisting you with your future cruise plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
As always great service
As I have come to expect, great service and willingness to give best acceptable price
12 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you received the great service you've come to expect from ROL Cruise, and that our team was able to secure the best acceptable price for your booking.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Emily kept intouch with our request and…
Emily kept intouch with our request and followed up with us. Was very professional and listened to what we had queries. We have used before and will use again Emily outshine and we will hopefully be back intouch to book another cruise soon
12 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Emily kept in touch throughout the process, followed up on your request and took the time to listen to and answer your queries professionally. It's especially rewarding to know that her outstanding service has encouraged you to book with us again. We truly appreciate your continued loyalty and look forward to helping you plan another fantastic cruise soon.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Lovely
Lovely, helpful people. Query, no car parking offer at soton departure as was in previous bookings. When is balance due???? Mmm,.
11 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear you found our team lovely and helpful, and we appreciate your continued support.
I understand a member of our team has now been in contact with you directly regarding parking and balance due date, however we do remain on hand should you require any further assistance.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our team helpful, knowledgeable and cheerful. We appreciate your comments and are pleased we could make your booking experience a positive one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear that your call was answered quickly and that our knowledgeable team member was able to assist you. We appreciate your comments and look forward to helping you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Excellent service plus a good discount.
Excellent service. Booked cruise and got a good discount on cruise line's price.
The door to door taxi service quote was however hugely expensive and a local taxi quoted under half for same return journey.
9 de setembro de 2026
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear you received excellent service and were pleased with the value of your cruise booking. We also appreciate your feedback regarding the taxi quote and will take your comments on board.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
We've used this company many times and…
We've used this company many times and the always provide top class service and advice and help us choose the right cruise for us.
10 de setembro de 2026
Resposta da ROL Cruise
Thank you for your continued loyalty and kind feedback. We're delighted to hear that our team consistently provides top-class service, advice and support in helping you choose the right cruise. We truly appreciate your trust and look forward to assisting with your future travel plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
cheerful and helpful agent
cheerful and helpful agent made the experience very easy and pleasant
9 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind feedback. We're delighted to hear our cheerful and helpful agent made your booking experience easy and enjoyable. We appreciate your lovely comments and look forward to assisting you again.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
The ROL rep was very knowledgeable and…
The ROL rep was very knowledgeable and helpful in booking our cruise.
9 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear the agent was knowledgeable and helpful when booking your cruise. We appreciate your feedback and hope you have a wonderful holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Simple booking system
Simple booking system. Helpful, polite, and informative staff.
8 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you found our booking process simple and straightforward, and that our team was helpful, polite, and informative throughout. We truly appreciate your feedback and look forward to helping you plan another wonderful holiday in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Brilliant Service.Always use ROL if I…
Brilliant Service.Always use ROL if I can.
6 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that you received brilliant service and that we're your preferred choice when booking a cruise. Your continued trust and support mean a great deal to us, and we look forward to helping you plan many more unforgettable holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your lovely feedback. We're delighted to hear that you found the booking process easy and that our team was able to provide helpful guidance and advice.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very helpful advisor with useful…
Very helpful advisor with useful insights to help me make my choice.
8 de setembro de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that your advisor was able to provide helpful insights and guidance to support your decision-making. Our team is passionate about helping customers find the perfect holiday, and it's great to know you had such a positive experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very helpful!
6 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear that you found our team helpful. We truly appreciate your feedback and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Baltic cruise
I can highly recommend the company. The travel advisor was very helpful, knowledgeable, friendly, efficient. She made sure the cabin for me was suitable and exactly what I was looking for .
8 de setembro de 2026
Resposta da ROL Cruise
Thank you for your kind recommendation. We are delighted to hear your travel advisor was helpful, knowledgeable and efficient, and that she found the perfect cabin for your needs.
We appreciate your feedback and hope you have a wonderful holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
the booking process was great
the booking process was great, never been on a cruise before I was a bit apprehensive. I spoke to a great guy 'Jake' how talked me through the process and completely put my mind at rest. great booking experance.
29 de agosto de 2026
Resposta da ROL Cruise
Thank you for your kind review. We’re so pleased to hear that Jake was able to assist you with your booking and help put your mind at ease, especially for your first cruise. It’s wonderful to know you had such a great booking experience.
If we can be of any further assistance, please do get in touch.
Kind regards,
The ROL Cruise Team
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