ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Ver mais
A empresa respondeu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Ver mais
A empresa respondeu
good helpful service. Not sure we get the very best price each time without trawling the internet and sometimes the paperwork is wrong, but overall good team to deal with.
Detalhes da empresa
Sobre ROL Cruise
Escrito pela empresa
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Escrito pela empresa
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Informações de contato
Lexden House, London Road, Lexden, CO34DB, Colchester, Reino Unido
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excelente
9 mil avaliações
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I always use ROL when booking a cruise
I always use ROL when booking a cruise. This time I spoke to Emily and she was polite, friendly and helpful. Exactly as it should be. Thank you. *****
29 de agosto de 2026
Resposta da ROL Cruise
Thank you for your continued loyalty and for choosing ROL Cruise for your cruise bookings.
We're delighted to hear that Emily provided the polite, friendly and helpful service you've come to expect. We’ll be sure to pass along your kind comments to her, as she'll be pleased to know she made your booking experience such a positive one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very helpful assistant
Very helpful assistant. Dealt with enquiry very efficiently.
29 de agosto de 2026
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear that our Cruise Specialist was able to assist with your enquiry and provide an efficient service. Delivering a helpful and seamless booking experience is always our goal, so it's wonderful to receive such positive feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Billy was very helpful and listen to…
Billy was very helpful and listen to what my requirements were.
29 de agosto de 2026
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear that Billy was helpful and took the time to listen to your requirements. We'll be sure to pass on your kind feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very friendly and well informed person…
Very friendly and well informed person we booked with. She used her knowledge of the ship we were booking on and helped us book the cabin that best suited my wife and I
27 de agosto de 2026
Resposta da ROL Cruise
Thank you for your lovely review. We're delighted to hear that our Cruise Specialist was friendly, knowledgeable and able to use their experience of the ship to help you find the cabin best suited to you and your wife. We hope you have a fantastic cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear that Callum was helpful and provided great service without being pushy. We'll be sure to pass on your kind feedback to him.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Book now as the places are filling…
Book now as the places are filling fast. Pay a hefty deposit more than 18 months in advance. Don’t know the details of hotel in Tokyo- how can I extend my stay without booking a hotel.
27 de agosto de 2026
Resposta da ROL Cruise
Thank you for your review. We appreciate your feedback. I can confirm that your full booking documentation was posted to you yesterday, which includes details of your hotels and other important travel information.
If you have any questions about extending your stay in Tokyo, please contact our team and we will be happy to assist.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Knowledgeable agents who can easily…
Knowledgeable agents who can easily guide you through your requests.
26 de agosto de 2026
Resposta da ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that you found our agents knowledgeable and able to guide you through your requests with ease. Providing expert advice and a seamless experience is something we take great pride in, so it's fantastic to know this was reflected in your experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Kind friendly service
26 de agosto de 2026
Resposta da ROL Cruise
Thank you for your kind review. We are delighted to hear that you received kind and friendly service from our team. Your feedback is greatly appreciated, and we hope to assist you again with your future travel plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Since starting cruising back in the…
Since starting cruising back in the 80s, I chose ROL and have never been let down. Friendly staff, helpful beyond the call of duty even to the very last minute before setting off on holiday be Email! Service exceptional 👏
23 de agosto de 2026
Resposta da ROL Cruise
Thank you so much for your wonderful feedback and for your loyalty over the years. We are truly honoured that, since you first started cruising in the 1980s, ROL Cruise has continued to be your trusted choice.
It's fantastic to hear that our team has consistently provided friendly and helpful service, and we're especially pleased that we could assist right up until the very last minute before your holiday. Your kind words about our exceptional service mean a great deal to us and will be shared with the team.
We look forward to helping you plan many more memorable cruises in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Dreadful service
I rarely leave poor reviews but booking our cruise through ROL was a nightmare. We decided to join our friends on an Ambassador Cruise at a very reasonable price and were very surprised that ROL found an accessible cabin was available as my wife is wheelchair.dependant. They stated they would have to liaise with Ambassador and would get back to us in a couple of days. It was a week later that we finally heard that it was all okay but needed details of wheelchair for flight on Virgin. I gave them the details but again didn't hear back. Then had a call from Virgin asking for the details which I had already given to ROL. Finally sorted accessibility needs with Virgin who were very good.We paid the deposit but were then told that as we couldn't use the coach provided for transfers we would have to arrange our own transfers from the ship to the plane on the return journey even though we were told transfers were included and have been on every other cruise we have been on. We were told they would enquire further then after another long wait told that transfers would be included we then paid the balance in full. Next I get another invoice for further £100 pus pounds. I called them but they couldn't tell me what is was for and would get back to us. They didn't. I then had a look at the deck plan for our cabin and saw that it was exactly the same size as a normal cabin and couldn't see how they could fit wheelchair space and a wet room into. I queried this with AOL who assured we the room was accessible and would suit our needs. I then looked at the room on cruise critic and a review stated the room was not suitable for a power chair. I then rang Ambassador accessibility dept who stated there was a step into the shower area and the room was not suitable for a powerchair. I then contacted ROL to cancel but had to be put through to cancellations dept. Two weeks later we were reimbursed in two separate payments.
16 de julho de 2026
Avaliação não solicitada
Resposta da ROL Cruise
Thank you for taking the time to share your feedback. We are sorry to read about the difficulties you experienced throughout the booking process. This is not the level of service we strive to provide. Please be assured that your comments have been noted and will be passed on to the relevant teams for review.
Kind regards,
the ROL Cruise Team
We dealt with Jo who was excellent
We dealt with Jo who was excellent, very professional.
25 de agosto de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear Jo provided such professional service and made your booking experience an excellent one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
A very pleasant and efficient booking…
A very pleasant and efficient booking experience with Jasmine for our South America cruise.She was extremely knowledgeable and handled my queries with great patience and responded promptly with detailed information. Always a 5star experience with ROL !
26 de agosto de 2026
Avaliação não solicitada
Resposta da ROL Cruise
Thank you for your wonderful review. We're delighted to hear Jasmine provided such knowledgeable, patient, and efficient service while helping you book your South America cruise. We truly appreciate your kind words and are thrilled that you continue to enjoy a 5-star experience with ROL.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Shane Ivell was most helpful with our…
Shane Ivell was most helpful with our booking for Celebrity Beyond for 2028, and because of how well he conducted his business, we made another booking with him for Oceania Vista for 2028. Thanks again Shane for your excellent service and help !!.
25 de agosto de 2026
Resposta da ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Shane provided such excellent service and support with both of your 2028 cruise bookings. We will be sure to pass on your kind comments to him.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
The Consultant was very knowledgeable &…
The Consultant was very knowledgeable & 'phoned us back promtly as arranged.
24 de agosto de 2026
Resposta da ROL Cruise
Thank you for your kind review. We're delighted to hear you found our team helpful and efficient. We hope you are looking forward to your holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Being able to speak to a very helpful…
Being able to speak to a very helpful and efficient member of staff
24 de agosto de 2026
Resposta da ROL Cruise
Thank you for your kind review. We are delighted to hear that our team provided helpful and efficient service. We appreciate your feedback and look forward to assisting you again.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
R.O.L
R.O.L. always give top advice and very good service. They have never let me down
24 de agosto de 2026
Resposta da ROL Cruise
Thank you for taking the time to leave such a lovely review. It is fantastic to know that our expert advice and high level of service have met your expectations time and time again. We truly appreciate your loyalty and are grateful for your continued support.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Efficient and courteous service.
23 de agosto de 2026
Resposta da ROL Cruise
Thank you for your review. We're pleased to hear you found our service efficient and courteous. We appreciate your feedback and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're delighted to hear our team was efficient, listened to your requirements, and provided helpful information. We appreciate your feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Great service
Great service. Luke was very knowledgeable and proactive-would recommend this firm to others
24 de agosto de 2026
Resposta da ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Luke provided such great service and that you found him knowledgeable and proactive throughout your booking journey. We will be sure to pass on your kind comments to him.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Resposta da ROL Cruise
Thank you for your review. We're so pleased to hear you found the booking process easy. We hope you are looking forward to your holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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