Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hi, I had been pondering over a winter cruise for almost a month, and when Joanna called me from the Cruise Centre, she very quickly made it easy for me to make up my mind. Very professional... Ver mais
A empresa respondeu
Enquired about several cruises. Decided on one but wanted a few changes and found Debbie very helpful. Now all booked and looking forward to enjoying our cruise in October.
A empresa respondeu
Quick email response with cruise details I requested. Gave me time to check everything over and get back to Debbie South at a time convenient to myself. Debbie answered all my questions quickly and c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Informações de contato
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Reino Unido
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Excelente
730 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It's my first cruise and Kelly did a…
It's my first cruise and Kelly did a great job.
Learning a lot, she was patience and
Understanding.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for your positive review of our service. We are so happy to hear that you had a great booking experience with our patient cruise expert Kelly recently. I will be sure to pass your kind words of praise onto her directly... I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
The fact I always come back to you…
The fact I always come back to you tells its own story
7 de novembro de 2025
Resposta da Scotland’s Cruise Centre
Dear Mr Wilson,
Thank you for taking the time to share your feedback with us and also for the 5 star rating. We are delighted to hear that you continue to book with us and we appreciate your kind words. It's our pleasure to assist customers like you and we look forward to serving you always.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Naomi is excellent always replies to…
Naomi is excellent always replies to emails and phone calls quickly and her knowledge and advice has been exceptional.
10 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Dear Mr Wallace,
Thank you for your positive feedback on our service and also for your kind words of appreciation for our cruise expert Naomi. It fills us with pride to know that you've chosen to book with us again due to the excellent level of service provided you by Naomi and I will be sure to pass your feedback onto her directly. We are grateful for your continued custom and look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Kerry was absolutely amazing
Kerry was absolutely amazing, took great care of our needs , very experienced and knowledgeable and very nice with it. Our cruise was booked in no time, definitely book through Kerry again.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to review our service. It great to hear that you had such an amazing booking experience with our knowledgeable cruise expert Kerry and that she took great care of your needs. I will make sure that she receives your feedback- she'll be thrilled to hear your kind words. We look forward to assisting you always.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Excellent customer service
The agent who dealt with my booking provided excellent customer service throughout the whole process. From my initial enquiry she generated 3 options to choose from and talked me through each one before giving me time to decide which was the best one for me. At point of booking she was friendly, knowledgeable and provided lots of tips - although I have cruised a couple of times before she still had some great advice. A fantastic experience!
30 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic booking experience and excellent customer service from one of our cruise experts. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent experience with us. Our team enjoys doing what they do because of customers like you! Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings
very friendly staff
very friendly staff, went through all the details and arranged help for my mum. fantastic x
21 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to leave us a lovely 5 star review of your recent booking experience with us. It is always nice to know we were able to assist with your special requirements and you found our approach friendly and helpful. We do hope you have a wonderful cruise when the time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Kevin got us a good deal and forwarded…
Kevin got us a good deal and forwarded paperwork effectively as requested
24 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review. Our Cruise Expert Kevin will be delighted with your kind comments and we will be sure to pass them on to him so he us aware of your appreciation. We trust you have a wonderful cruise when the time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Total booking which lets us relax even before we get on the ship.
We knew which cruise we wanted and it was so easy to get all booked up with extras such as overnight stay and transfers .
24 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Thank you for your lovely 5 star review of your recent booking experience with us. We are delighted to know that you found it simple and straightforward to get what you wanted including your hotel and transfer arrangements. We look forward to assisting you again in the future and wish you a wonderful cruise.
Kind regards
Kerry Christie
Scotlands Cruise Centre
A company you can trust
Have used for years. One call and everything sorted, couldn't be easier and good discount. Highly recommended.
21 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Thank you for your continued loyalty and wonderful 5 star review. It is fantastic to know we have been able to make the booking process easy for you over the years and we truly appreciate your recommendation. We hope you enjoy the next trip as much as your previous adventures.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Best staff
Kerri was great at helping me with pricing and booking this is the second time I’ve booked and will definitely use again
24 de outubro de 2025
Resposta da Scotland’s Cruise Centre
Thank you so much for your lovely feedback and 5 star review of your recent booking experience with our Cruise Expert Kerri. We are delighted to hear that Kerri was able to assist you with pricing and booking what you required. We truly appreciate your loyalty and look forward to helping you plan your next trip in the future.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Scotland Cruise Centre
Contacted Debbie from Scotland cruise centre and was given all the information I needed to get my quote. Due to requiring accessible services, Debbie advised that they would deal with all requirements. This is my second time using them and would highly recommend.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you so much for your kind 5 star review and for choosing Scotlands Cruise Centre again for your forthcoming cruise. We are delighted to hear that our Cruise Expert Debbie was able to provide you with all the information and support you needed, especially in arranging your accessible requirements. Your continued support and recommendation means allot to us and we are so pleased you have had another positive experience with us. Thanks again.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Sharon Bailey was very helpful
Sharon Bailey was very helpful and knowledgeable….. much appreciated.
I have booked another cruise 🚢 and only came back from a cruise on Thursday…. My son also booked a cruise today…thank you for your help.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Hello Maureen
Thank you for your wonderful review. I am thrilled to hear that Sharon was very helpful and knowledgeable. It is great to hear that you have got another Cruise booked, thank you very much also for the recommendation to your Son.
I hope you have a brilliant time on your next Cruise, please do let us know if there is anything else we can assist you with.
Kind Regards
Caitlin Murphy
Scotlands Cruise Centre
Great service
Great service from Heidi, she is very considerate, I’m quite deaf, and she was very patient dealing with me. Nothing was a bother.
27 de agosto de 2025
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to share your experience. We are so pleased that Heidi provided such considerate and patient service and was able to make things easier for you. Your kind comments will be passed to her as she will be delighted to hear your feedback.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Great booking experience
Dealt with Sophie and she was extremely professional at all times. Sophie explained pricing and flight times and answered any of my queries promptly.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mr Dunn,
We are so grateful that you took the time to share your feedback with us and we thank you for the five star rating. It's lovely to hear that you had a great booking experience with our professional cruise expert Sophie recently and I will be sure to pass your kind words onto her directly. Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Alaska and Rocky Mountaineer
I required a bespoke package and Harris quickly turned this around providing a quote with good recommended hotels. We then spent some time talking it through with helpful advice provided. Many thanks
13 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to rshare your feedback with us. It's great to hear that you had such a positive experience with our cruise expert Harris recently and that he was able to provide you with 5 star service. If there's anything we can do to assist you further please let us know.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Resposta da Scotland’s Cruise Centre
Dear Mrs Hale,
Thank you for sharing your positive review of our service. It makes our day to hear that we were able to provide you a 5 star booking experience recently. On behalf of our team, thank you for allowing us to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Excellent customer service
Catherine Dorby made every effort to arrange the holiday we required.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mrs Lawson,
Thank you for taking the time to share your feedback with us. It is lovely to hear that our cruise expert Catherine was able to provide you with excellent customer service recently. It always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience and I will be sure to pass your kind words of appreciation onto Catherine directly.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Very good staff and all the information…
Very good staff and all the information I need to know
15 de setembro de 2025
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review. We are delighted our team could provide you with all the information you needed.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Everything we asked for was done for…
Everything we asked for was done for us. The level of service was exceptional.
23 de setembro de 2025
Resposta da Scotland’s Cruise Centre
Thank you so much for your kind words. We are delighted to hear that everything met your expectations and that you found the service you received from us was exceptional. It was our pleasure to assist you and we trust you are looking forward to your cruise when time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Bookings made easy with CruiseKings.
Bookings made easy with CruiseKings.
We made a booking with Katrina Dawson for a "bucket list" holiday to Canada. Katrina was informative, offered us different options and was understanding of what we wanted from our holiday booking. We didn't feel any pressure to book, and Katrina wasn't trying to hard sell anything to us.
We made our booking with great confidence in what we had chosen and Katrina expressed that she was always available via email or telephone to discuss anything after the booking too.
Extremely happy with the entire process. Thank you for all you have done for us.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Mrs Burkill,
We are delighted to hear that you were extremely happy with your booking experience provided to you by our cruise expert Katrina recently. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one and I will also make sure that Katrina receives your kind words of praise. It has been our absolute pleasure to assist you and we wish you a truly wonderful time on your bucket list trip to Canada.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
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