Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hi, I had been pondering over a winter cruise for almost a month, and when Joanna called me from the Cruise Centre, she very quickly made it easy for me to make up my mind. Very professional... Ver mais
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Quick email response with cruise details I requested. Gave me time to check everything over and get back to Debbie South at a time convenient to myself. Debbie answered all my questions quickly and c... Ver mais
A empresa respondeu
Enquired about several cruises. Decided on one but wanted a few changes and found Debbie very helpful. Now all booked and looking forward to enjoying our cruise in October.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Informações de contato
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Reino Unido
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Excelente
731 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and efficient service.
I made an enquiry about a river cruise online and Sharon prepared a quotation for my dream holiday. She tried phoning me but I was unable to take the call. So she emailed me. Unfortunately it was more expensive than I’d hoped and therefore I couldn’t proceed with a booking. I felt she was very efficient without pressurising me.
20 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for reviewing our service and also for the 5 star rating for our cruise expert Sharon. We want you to know how much we appreciate you taking the time to share your feedback with us even though you did not book with us at this time. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Please do get in touch if we can be of further assistance.
Kind regards,
Melissa Gambles
Scotlands Cruise cnetre
No reason to go anywhere else
I’m a regular customer with Scotland’s Cruise Centre, simply because I know they have the experience and knowledge to help me find the right cruise and the best price. No reason to go anywhere else
14 de julho de 2025
Resposta da Scotland’s Cruise Centre
Dear Mr Lorimer,
We are so grateful that you took the time to share your feedback with us and delighted to hear that you've chosen to book with us again. We do all we can to provide our customers with the best service and it always makes our day when a customer appreciates it. It has been our absolute pleasure to assist you once again and we thank you for your continued custom.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
No Pressure
Sharon Bailey contacted myself after my initial enquiry.
I informed her that I was only looking at prices as of present time and I felt respected at this as was not pressurised into booking or given any worthless information.
Thanks Sharon.
L.Milne
23 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
We sincerely appreciate you taking the time to share with us your experience with our cruise expert Sharon and we kindly thank you for the 5 star rating. Here at Scotlands Cruise centre, it's our pleasure to assist customers in any way that we can and are happy to hear that Sharon respectfully answered your enquiry without making you feel the need to book with us. If we can be of further assistance please do not hesitate to get in touch. Thank you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Great customer service team
Great customer service team. Huge thanks to Rita and Amelia for helping me to get reference numbers to check in for our flights before and after cruise - helps to make the planning a lot less stressful. Can now look forward to our holiday 😃.
24 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for sharing your feedback with us. It's lovely to hear your kind words of appreciation for our team members Rita and Amelia and the great 5 star service they provided you. It fills us with pride to know that our service is valued by our customers as we strive to be the best we can be every day. I will be sure to pass your feedback onto them both directly. I know it will make their day.
Wishing you a most enjoyable trip.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Nothing is too much trouble.
16 de julho de 2025
Resposta da Scotland’s Cruise Centre
Dear Mrs Breakwell,
It makes our day to hear that we were able to provide you with a 5 star booking experience recently and that nothing is too much trouble for our team. It's our pleasure to assist customers like you. If there's anything we can do to assist you further please let us know.
Kind regards,
Meissa Gambles
CruiseKings
Excellent service as always
Excellent service as always. Mike, our TA, is great, nothing is ever a problem and he deals well with all of our questions - and we usually have lots!! Can’t recommend them highly enough
1 de julho de 2025
Resposta da Scotland’s Cruise Centre
Dear Mr Fingland,
Thank you so much for taking the time to share your feedback with us and also for the kind words of appreciation for our cruise expert Mike and the excellent service he provided you once again. It gives us much pleasure to know that you've chosen to book with us again as we strive to be the best we can be every day. I will be sure to pass your feedback onto Mike directly... I know it will make his day! Thank you for choosing us again and we look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
New Orleans Memphis and Nashville
Enquired about a cruise to New Orleans spoke to Sharon Bailey. Sharon’s customer service was second to none, she was very knowledgeable and took the time to explain our options. Once agreed we had a rethink overnight and called her back the following morning, she listened to our concerns and changed the itinerary to suit our needs. We are now fully booked and will definitely use Sharon again,
19 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to leave a wonderful review. We are so glad to hear that Sharon provided you with such excellent service and helped tailor the itinerary to fit your needs. I will make sure to pass along your kind words to her. We look forward to helping you in the future and wish you a lovely time in New Orleans, Memphis and Nashville when the time comes.
Kind regards,
Katie Parker
Scotlands Cruise Centre
Cruise Buddy.
SCC can get you the cruise you want and are willing to compare quotes. However, when a deal has gone, they should remove it from site. Deals such as direct flights from Glasgow.
3 de julho de 2025
Resposta da Scotland’s Cruise Centre
Thank you for taking the time to provide us with review on your experience with us. It is great to hear you had a positive experience with us.
I will ensure to feedback to our team the importance of keeping our website up to date to make sure the deal advertised is still available. I am glad we were still able to find you a holiday and we wish you a lovely cruise when the time comes.
Kind regards,
Katie Parker
Scotlands Cruise Centre
Superb Service
Jane was very easy to chat with and took all our details and tailor made the exact cruise we wanted. Excellent service and will definitely be using for our next cruise
4 de julho de 2025
Resposta da Scotland’s Cruise Centre
Thank you so much for your great review. We are thrilled to hear that Jane was able to assist you in finding the perfect cruise tailored to your needs.
We pride ourselves on providing excellent service. We look forward to helping you plan your next cruise and we wish you a fantastic holiday when it comes around.
Kind regards,
Katie Parker
Scotlands Cruise Centre
Very professional with great attitude and great customer service
Kerri dealt with our enquiry ,she was very professional and helpful nothing and no amount of questions was too much she is a credit to the company
15 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Good afternoon Mr Sim,
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that Kerri provided such excellent service and was able to assist with all your questions. She truly is a credit to our team, and we will be sure to pass along your compliments to her.
We wish you a wonderful cruise when the time comes.
Kind regards,
Katie Parker
Scotlands Cruise Centre
Great service
We contact SCS for a quote and spoke with Sharon. She not only gave us a quote for the cruise we asked for, but went out her way to find alternative cruises for us. Brilliant service which keeps us coming back to SCS. 5*
4 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Thank you very much for your wonderful review, we truly appreciate it! I am delighted that Sharon gave you alternative options so you could make the best decision for your Holiday needs! Thank you for your continued support of Scotlands Cruise Centre, we can't wait to assist you again in the future!
Kind Regards
Caitlin Murphy
Scotlands Cruise Centre
Resposta da Scotland’s Cruise Centre
Thank you very much for your 5-Star review! I am delighted to hear you were able to make changes to suit your requirements best with ease.
Please do let us know if there is anything further we can assist you with.
Kind Regards
Caitlin Murphy
Scotlands Cruise Centre
Resposta da Scotland’s Cruise Centre
Thank you very much for your 5-Star, review! I am so pleased to hear your Cruise Expert was very helpful and patient.
Thank you for chosing Scotlands Cruise Centre, I hope you have a wonderful trip!
Kind Regards
Caitlin Murphy
Scotlands Cruise Centre
Great Customer Service and very helpful…
Great Customer Service and very helpful staff. Very happy with Experience
6 de junho de 2025
Resposta da Scotland’s Cruise Centre
Thank you very much for your 5-Star review! I am delighted to hear that you had a great booking experience with us and found our Experts very helpful. I hope you have a wonderful trip when the time comes!
Kind Regards
Caitlin Murphy
Scotlands Cruise Centre
Excellent service from Debbie South
Excellent service from Debbie South , she knew what she was doing , cruise booking took minutes to do , she was very efficient
10 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Good Afternoon
Thank you so much for taking time out of your day to leave us a 5 star review of the excellent service you received from one of our Cruise Experts Debbie. She will be delighted to know you appreciated the efficiency with which she dealt with your enquiry. Thank you once again, it is very much appreciated.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Very helpful
Katrina was very helpful & did everything she could to get the right package for us & take account of our needs.
8 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Good Afternoon
Thank you very much for leaving us a 5 star review of the service you received from one of our Cruise Experts Katrina. I am delighted she was able to book the right package for you so you have the trip you require to suit your personal needs. I will be sure to pass on your kind words to Katrina. We wish you a wonderful trip when it comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Excellent service from Stacey
6 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Good Afternoon Mrs Tarvit
Thank you so much for your lovely 5 star review of the excellent service you received from our Cruise Expert Stacey. She will be delighted. We hope you have a wonderful holiday when it comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Great booking experience
Stacey was so lovely & helpful on the phone. Such a great experience booking with Scotlands Cruise Centre again!
3 de julho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Good Afternoon Ms Hardy
Thank you so much for such a wonderful review of the 5 star service you received from one of our helpful Cruise Experts Stacey. I will pass on your comments to her as she will be delighted to hear you had such a positive booking experience with her. Thank you for booking another trip with us and we look forward to being of assistance to you again in the future.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Excellent service …
I found the staff at Scotland Cruise Centre very helpful.
I dealt with Sharon who was professional, very helpful and knowledgeable.
She answered all my questions before I booked my cruise.
I haven't used this company before but definitely would use them again.
27 de junho de 2025
Avaliação não solicitada
Resposta da Scotland’s Cruise Centre
Dear Ms Corr
Thank you so much for taking the time out of your day to leave us a 5 star review of the excellent service you received from your Cruise Expert Sharon. I will pass on your kind comments to her regarding her helpful and professional approach and we are delighted that as a first time customer you would be happy to use our company again for your future trips. We look forward to assisting you again one day.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Resposta da Scotland’s Cruise Centre
Good Afternoon Mr Ross
Thank you so much for your 5 star review of the service our helpful and professional staff were able to demonstrate to you during your recent booking experience with us. We hope you are looking forward to your trip when the time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
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