I’ve had items that are nice and as described but some items - specifically jumpers - smell so badly I’ve returned them. Unlike some reviews I had no problem with the returns process but I resent ha... Ver mais
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Veja o que dizem as avaliações
My order was delivered quickly and well packaged. The clothes are great and excellent makes. Pricing is very reasonable. I can certainly recommend this company
Ive found this company to be really accommodating and responsive. Clothes arrive within a couple of days and are well presented. The prices are very good. I managed to order the wrong size, emailed... Ver mais
Beinging less mobile and also on a limited income, still able to comfortably shop with all the High street and Outlet brands to remain right up to date with the rest of Society when it comes to fashio... Ver mais
Detalhes da empresa
Escrito pela empresa
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Informações de contato
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Reino Unido
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
4,2
Muito Bom
176 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 27% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
On a limited income or good wages, it allows everybody to afford new fashion and trendy items.
Beinging less mobile and also on a limited income, still able to comfortably shop with all the High street and Outlet brands to remain right up to date with the rest of Society when it comes to fashion. This makes me LOVE my Secret Label purches more.
9 de julho de 2023
Beautiful blue men’s shorts.
These shorts were well-made and washed well. They were easy to wear with the elastication and were true to size. They were a good thickness and the colour blue was beautiful and a little unusual.
11 de junho de 2023
I order fairly often from Secret Label…
I order fairly often from Secret Label and always get exactly what I expected good new clothes at discounted prices.
11 de junho de 2023
Good bargains
9 de maio de 2023
Resposta da Secret Label
Glad you loved your order with us!
Great service
My order was dispatched and received very quickly, and I was very happy with my purchase.
11 de maio de 2023
Ordered 2 pairs of leggings
Ordered 2 pairs of leggings. Charged me for both pairs and postage. Then sent only 1 pair because others were out of stock. Refund was quick. Now, they’re back in stock again but I will need to pay another £4 if I want them delivered.
25 de abril de 2023
Resposta da Secret Label
Hi Sally, please do reach out to our customer service team at team@secretlabel.co.uk and we will make sure to send you a compensation voucher with us. We had a technical glitch last week which affected our stock levels for a day, but we've fixed this issue now! Thanks
Great quality clothing and brands at…
Great quality clothing and brands at really great prices.
18 de maio de 2023
Avaliação não solicitada
Great clothing at great prices combined…
Great clothing at great prices combined with first class service.
19 de abril de 2023
Resposta da Secret Label
So glad to hear you were happy with your order! If sign up to our loyalty app on site we can make sure you get a reward with your next order
Great quality clothing
Clothes I ordered all lovely quality. Sadly I returned a couple of pieces due to fit but the returns procedure in place is excellent & simple.
13 de abril de 2023
Resposta da Secret Label
Happy you found our returns process nice and easy :)
The items came really quickly
The items came really quickly, excellent quality, good communication via email and the one refund done very professionally. The trousers are excellent quality and in excellent condition too. Very happy.
12 de abril de 2023
Resposta da Secret Label
So glad to hear you were happy with your order! If sign up to our loyalty app on site we can make sure you get a reward with your next order
If my size is there
If my size is there, many choices and great reduced prices. Good quality clothes.
10 de abril de 2023
Resposta da Secret Label
Thanks for the great review, if you sign up to our loyalty app on site we can make sure you get all the latest offers when we have every size available of our new arrivals!
Resposta da Secret Label
So glad to hear you had a good experience with us Sharon, hope you loved your order!
Ordered jumper at the start of…
Ordered jumper at the start of march.and still havent received it...no email with explanation...
10 de março de 2023
Resposta da Secret Label
Im afraid your order was rejected by customs, we did swiftly refund you. However, I can see also that it was finally delivered & signed for with you on the 28th March. Would you please remove this feedback?
Excellent customer service
I complained about a marked hoodie and it was replaced immediately. Lovely item and excellent customer service.
2 de março de 2023
Resposta da Secret Label
Thanks Jan, glad to hear we were able to resolve your issue. This sometimes happens with buying last season and surplus, but we always try to fix any small errors :) Hope you loved your new hoodie!
A Happy Shopping Experience.
Love the random browsing and usually find something intriguing. Lovely clothes, bargain prices and easy returns. Shopping made exciting!
2 de março de 2023
Resposta da Secret Label
Thanks Judith - so great to hear you loved your experience with us! We hope you love your order. For every friend you refer you should receive £10 gift credit with our new referral programme too!
A Experiência Trustpilot
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