Smith Optics Avaliações 

Kind of mixed review but definitely be careful with their customer service. I put a warrenty claim against a pair of glasses which they were super helpful with and everything went smoothly at first. Turns out I ordered the wrong size glasses and needed to exchange them which they were good with and instructed me to mail them back and I would get a code for the new ones I just pay for shipping, which I did. Now is when my review changes at that point when I tried to order the exact same glasses I had just sent in the mail in the right size they informed me there is a price difference and they want me to pay another $60 on top of the $25 shipping plus the original $25 and $24 I paid to ship them back (which was my fault and I excepted). Had i known they would pull that i would have kept the wrong size ones saved myself the extra shipping and attempted to stretch the plastic frames. I emailed back and forth to see why I was able to get said glasses but now all of a sudden they cost more and they basically told me thats my problem eother pay or don't get them. So now im out $50 and if I still want to warrenty my glasses I have to pay another $110 the get the same pair I had in my hands 2 weeks ago. I will not be spending another dime with Smith and will be ordering a new set of glasses from a dealer that hopefully cares a little bit about their customers

My Smith sunglasses broke when one of the temples suddenly snapped as I gently shook the water off them after cleaning. This is not normal wear and tear. The plastic may have become brittle or had a manufacturing defect, because sunglasses should not break from such ordinary handling.

I filed a warranty claim, expecting Smith to honour its advertised lifetime warranty, but the claim was denied. I paid approximately $250 for these sunglasses partly because I trusted the Smith brand and its warranty.

Based on the poor durability and Smith’s refusal to cover the damage, I will not buy this brand again and cannot recommend it.

I ordered a pair of Guide sunglasses and still haven't received anything since the order acknowledgement! No tracking, nothing. They have my money, and I haven't received anything. What terrible service. I phoned their Customer Service twice and was told that because I’m based in the UK they head office can't assist, and there's no phone contact number
Very poor, and buyers should be aware

I placed an order for a helmet light mount and it didn't fit my lights so I submitted a return. The mount cost $37 with shipping. My refund amount was $11. I called them and was told the $26 was a service fee.
I won't be dealing with Smith any longer. Good luck with your unfair return practices Smith.

Within 2 weeks of wear, commuting home from work, I opened the sunglasses to put on for my drive home and the arm fell off. I contacted customer support and was told I need to destroy them, send proof of destruction, then they will give me a voucher to buy a new pair. I have to pay shipping and taxes. Even my wife's $18 walmart sunglasses are more durable than these.

I should’ve did my due diligent research before I pay $35 for these crappy glasses and then they come to find out it’s gonna cost me $45 to send them back which is a complete rip off !!! I will never ever purchase from your company again. I’m sure you don’t care but you guys suck.

I've tried contacting Summitoptics by email and messenger but still waiting for a response. Very disappointing and will never use them again 😕

Requested replacement part after warranty expired which never arrived. Smith said it was delivered but I never got it. When informed, they sent it again. No charge either shipment. Excellent customer service service!

One of the worst online shopping experiences I’ve had.

I ordered two Large helmets and Smith sent me one Large and one Small. Their mistake, but somehow I’m the one expected to waste time fixing it. They admitted it was their fault, then offered a useless discount code that only works on sale items — except there are no suitable Large sale helmets available.

I also had another helmet refunded as “out of stock”, while the same item and size appeared to still be available online at a higher price.

Poor fulfilment, poor communication, no real apology, and no practical solution. Very disappointing for a premium brand. I would not buy directly from Smith Australia again.

Très grande déception

J’adorais mes lunettes Smith Optics, un modèle Bobcat que je portais avec satisfaction depuis trois ans. Malheureusement, j’ai cassé une branche récemment et j’ai contacté le service après-vente pour savoir s’il était possible d’obtenir une pièce de rechange.

La réponse a été extrêmement décevante : aucune pièce détachée n’est disponible et la seule solution proposée est de racheter une nouvelle paire. Pour une marque positionnée sur le segment premium, avec des montures vendues à un prix élevé, je trouve cela totalement aberrant.

À l’heure où toutes les entreprises communiquent sur la durabilité et la réduction des déchets, il est incompréhensible qu’une simple branche ne puisse pas être remplacée. Une paire de lunettes parfaitement fonctionnelle se retrouve donc bonne à jeter pour une seule pièce cassée.

Le SAV m’a simplement indiqué que si l’achat datait de moins de 30 mois, je pourrais bénéficier d’une réduction de 15 % sur l’achat d’une nouvelle paire. Ce n’est absolument pas une solution satisfaisante.

Je tiens à préciser que j’étais très satisfaite des lunettes elles-mêmes : confortables, performantes et de très bonne qualité. En revanche, l’absence totale de réparabilité et la politique du service après-vente sont pour moi inacceptables.

Je déconseille donc cette marque à toute personne qui recherche un produit durable et un service après-vente à la hauteur du prix payé. Pour ma part, je ne rachèterai plus jamais de lunettes Smith Optics. Une marque premium devrait assumer un minimum de suivi et de disponibilité des pièces détachées. Ici, ce n’est malheureusement pas le cas.

Great lenses, terrible frames. Low quality frames and the manufacturer refuses to warranty their crappy product. Do not buy Smith glasses.

Bonjour,

Je suis extrêmement déçu par la marque de lunettes de soleil Smith. Le service après-vente est inexistant : aucune solution ne m’a été proposée pour remplacer une simple branche de lunettes. La seule réponse obtenue a été de racheter une nouvelle paire à 250 €.

Je trouve cela vraiment regrettable et malhonnête de la part d’une marque qui se veut haut de gamme. Un minimum de suivi et de réparation devrait être proposé aux clients. Très mauvaise expérience, je ne recommande pas.

My 12-year-old son was recently in a bike accident just four days after we bought his SMITH helmet. The helmet performed exactly as promised, protecting him from a serious head injury. When I reached out to the company, I was met with incredible compassion and support from their team. As a healthcare professional, I’m so grateful for a brand that prioritizes safety and stands behind its products. We are loyal customers for life

I tried to buy a pair of Smith goggles for my daughter, for an upcoming ski holiday. I ordered it April 7th. I raised queries (email and website form) multiple times from April 12th. Smith did not reply to any of them (I got automated “we will reply” messages but thats all). She ended up without her googles for the ski holiday. I have asked Amex to reverse the charges but that doesnt make up for not having the goggles. I felt I at least deserved a response!

The frames fit me really well, but the lenses could stand some improvement. The reason that this review gets 2 stars instead of 3 is because of how nonexistent their customer support is; I still haven’t heard back from them after multiple attempts to get in contact. Their website also doesn’t work well for payments, so I had to use Nordstrom to purchase them via dropshipping.

Goggles are poorly made. The plastic clip on the straps breaks easily and it’s impossible to get a replacement so it makes an extremely expensive pair of goggles redundant. Have messaged Smith twice to ask about a replacement strap and haven’t received any response.

Lenses delaminating. called for cust. serv.
Warranty states manufacturing defects they will replace. Did not offer replacement going against their own warranty.
Sent me a coupon for 40% off a new pair of $300 glasses. Pathetic response to repeat customer. Will not buy products again.

Der Kundenservice in Österreich ist einfach nur schlecht, habe vor über eine Woche eine Anfrage wegen eines Garantiefalles geschickt..

Bis dato keine Antwort, trotz wiederholtem Nachfragen.

Mediocre at best. Lenses became damaged from sweat. Had them replace under warranty. Same thing happed to the second lens. I'm using them for sports - I sweat. The magnets became corroded and would not longer close to secure the lens. Low quality materials, poorly thought out design. Don't buy Smiths. They are a waste of time, money and basic human resources.

I recently ordered a pair of prescription sunglasses from Smith Optics and unfortunately made a small typo when entering the prescription for one lens. When the glasses arrived, the right lens was obviously incorrect and the glasses are not usable.

I immediately contacted customer service and offered what I felt was a reasonable solution. I asked if they could remake the single incorrect lens and stated that I was happy to pay for the replacement lens and shipping. I was not asking for a free replacement.

The only solution I was given was that I would need to purchase an entirely new pair of prescription sunglasses.

For context, I am a ski instructor and rely on quality sunglasses while working outdoors. Prescription sunglasses from Smith cost around $800, and being told that my only option is to buy another full pair because of a simple typo feels unreasonable.

I understand that companies have policies around prescription orders, but many eyewear companies will work with customers in situations like this, especially when the customer is willing to pay for the corrected lens. Refusing to replace a single lens and forcing a full repurchase feels unnecessarily rigid and not customer friendly.

I have always liked Smith products, but this experience with customer service has been very disappointing.

Zachary Grant Sinnott
Order 1232433