Smith Optics Avaliações 

I purchased a set of Smith I/O Mag goggles last winter. I like the quick change of the lenses and the 2 lenses I use - one for low light and the other changes with lighting conditions - do their job. Their warranty seems to be good - at least initially.
The reason for the poor review, is that one of the lenses developed a leak - and may have been there all along - the second time I used it. I contacted customer service and was told they would give me a voucher for a replacement. The lens was not available at the time. It became available and once I sent them a picture of the lens with my destroying it, they sent me the voucher code. The problem is, while the code covers the lens, even though the site says free shipping, they charge for the shipping. Defective lens, but it costs to get it covered. They are inflexible on this.

Just bought some Guide's Choice polarized glass sun glasses from SMITH in July. I leave my glasses on my dashboard tray. Well, evidently these glasses can’t take the heat and a lens cracked. I bought them for fishing, never had the chance to use them. The SMITH-“lifetime warranty” program sucks. I was told by customer service they have to be kept in a case…. Hmmm maybe the case keeps them cooler.. total BS

Got tired of the corporate nonsense at Rayban and decided to check out Smith Optics. They are best prescription shaded I have ever had and their customer service was on point!

I've been a Smith customer since 2013. I generally love their sunglasses. However, their loyalty to customers and the customer service is severely lacking.
I was ready to purchase a 3rd pair of Smith glasses and had a question that needed to go to support. Support took 2 days to get back to me, in that time a promotion expired. When I asked if they could still honor the promotion as I was waiting on them, I was told no.
Over 10 years as a customer and a couple of pairs of glasses with a willingness for a third, met with nothing.
And now nothing is what I will give them.

HORRIBLE company and cheap product. Replaced the same pair for inferior workmanship 4 times since Nov of 2023. I've been most patient and would not give a refund. DO NOT BUY.

Waited 1.5 months for my order. It was delayed indefinitely on the day of delivery.

CUSTOMER SERVICE IS NONE EXISTANT, CONTACT E-MAILS ARE GENETIC
LIFE TIME WARRANTY IS A FALACY IN SMITH OPTICAL
I bought a pair of interchangeable sun glasses for biking with a life-time warranty. The hand to fasten into the lenses fell out so they all are completely useless.
After 27 robotic, generic and none person e-mails for two months I searched for customers’ reviews OMG there is a 48% of customers outrageously frustrated.
Most complaints are broken parts, scratched lenses, no refunds when people return their crappy merchandise.
And, there is NO way to find a manager or a phone number with a real person behind it. Smith is nothing but crap.
I posted this message on FB asking ALL my friends to send it to their friends and I pasted on every, generic e-mail from SMITH customer service to me AND within ONE hr. I received a VOUCHER that I cashed right away. Don't stop till they honor your warranty.

Instead of working to resolve the problem with my order, customer service said I should just return it. And they'll charge me $10 for the return. Do not order from them.

I personally tested the smith scout helmet whilst landing on my head after crashing at 40mph on my snowboard. All I had was a bit of a headache.

I decided to splurge on some high-end ski goggles from Smith. In the past, I've dealt with constant fogging, which can really ruin the day on the mountain. Since I've started using their I/O Mag, I've NEVER dealt with fogging and would recommend them to anyone. They also came with two lens types that I can swap out based on the conditions. Worth every penny. Just be careful during après, and don't let them get scratched at the bar!

I bought the 4D MAG Goggles and love them! Having two lenses is a huge bonus as well when skiing in unpredictable weather and visibility. Cannot recommend more!

Bought the Smith vantage helmet, love the product, super comfy and breathable on warmer days. Have some Smith sunglasses too I got a few years back and they’ve also been great!

I love my I/O MAG goggles! With previous goggles I always had to take them off on cloudier days to better see depth, but the additional ChromaPop Storm Yellow Flash lens works great with these conditions. The quick swap system makes it incredibly easy to switch between lenses in just seconds. I never want to go back!

Top notch sport googles! Decided to switch up my gear a few years back and I tested out the Frontiers!

Since then I have never looked back, last year I upgraded to I/O Mag and it's quite simply the best google I've ever used.

Ideal for any environment and the anti fog is as reliable as the overall brand.

Bought mine and my kid's bike helmets from Smith recently. Great product all around! Fit, price, style etc.

Bought the 4D MAG ski goggles last season and they're undoubtably the best goggles I've ever owned. The range of vision is unrivalled and the MAG lens swap system is so easy! Super fast shipping to!

I literally just purchased a pair of RX sunglasses and one of the lenses has a scratch right in the line of sight. I reached out to customer service and they replied with an automated message telling me that they don't offer replacement lenses and to buy a whole new pair. Why would I buy a whole new pair when I simply need one lens? They're a big enough company that's capable of offering replacement lenses. Last pair of anything Smith I'll ever own.

I returned an item (helmet) and did not receive my money. The customer service did not respond to any mail. Only after I contacted my credit card provider and a lawyer did I receive a reply and my money back. I strongly advise against buying anything here!

Sunglasses hinge broke and I tried to get help from customer services. Despite boasting a worldwide quarantee they just sent me a locator app for a different country. When I asked for help in my own country or somewhere I could send them for repair they stopped answering me. Expensive glasses and cheap customer care

Bought a Persist MIPS helmet about 1,5 years ago. Unfortunately, the liner inside the helmet is already faling apart. You would expect replacement parts to be available but Smith Europe is pointing to Smith USA and vice versa. Cannot use the helmet anymore because they are both to lazy to send me a $ 6,00 replacement liner (was happy to pay for the shipping also). Need to buy a new helmet now. Guess what I am NOT going to buy…..😉

Note; left a review in their site. It was removed. Sad.