Smith Optics Avaliações 

I don't typically write reviews, but I felt strongly enough to make an exception. If you're reading this before purchasing, consider yourself warned. Spend your money elsewhere.

Avoid at all costs. Customer support does not respond to warranty requests online, currently at 30 days, and when you take hours to reach someone, they are condescending and dismissive. This is a recurring theme across all reviews. Consider yourself warned.

Do not buy Smith optics, the customer service and warranty Is garbage. They're rude that hang up the phone when you call for questions. And if your glasses break, you might as well throw them in the trash cause they will not respond. Personally , I would definitely go with costa or any other company in the world.

Expect no customer service from Smiths.

Broken clip on helmet asked Smiths for replacement clip, get an email saying Smiths cannot and will not help I have to go back via the retailers.

Compare this with.......Last year sent a photo of a broken part on an Oakley helmet Mod 7 to Oakley Customer service and they sent a replacement helmet immediately and asked that I sent the broken one back. The helmets crossed in the post.

Smiths cannot be arsed to send out a clip

I bought a Smith helmet and the back closure has broken. I contacted their customer service to ask if there's a piece I can buy that would fix it or some advice on how to fix this issue.

They responded that they didn't have goggle attachments - wtf? Not even remotely related to my question and then they closed the conversation. I'll try contacting again but it's the worst customer service experience I've had in a while.

Definitely not going to purchase any other Smith products.

Absolutely atrocious customer service. 2 months to get a response that didn’t address the request at all. I was trying to buy a new strap for a faulty product that I couldn’t get covered under warranty because I don’t have the original purchase receipt. I didn’t debate the warranty. I said I’ll buy a new strap. The response “this is not under warranty”… two months later. Then I replied again only to have the second person say “this isn’t under warranty but here’s a discount code”. Still not even an acknowledgement of the question I asked in the first place. I’ve purchased multiple goggles from Smith but never fu*king again.

Update: Within an hour of posting this review, I received both a text and an email from Smith optics. The situation has been resolved and my return has been processed, which I appreciate so I am changing the rating from 1 to 3 stars.

I contacted customer service regarding a return. I received an automated reply saying that they would respond as quickly as possible. It has been 10 days....and nothing. Meanwhile, they send me multiple texts every day promoting their products. I have called their customer service # multiple times and spent up to 30 minutes on hold to no avail. The 30 day return period ends next week. Their customer service is abismal. As an avid skier, I have spent thousands of dollars on gear over the past year but I will not order from Smith Optics in the future.

Left 2 messages on customer support and 1 full warranty form. No one ever responded at all. WTF. Terrible company. Stay away

I purchased a Smith helmet a number of months ago and decided it was time to clean the straps after many uses. I thought when I disassembled their orientation that I would remember how to replace them. However, I don’t want to make a mistake when they are replaced as a thorough safety factor.

I scored through countless YouTube videos to find an instructional tutorial but to no avail. Then I went on Smith Optic’s company site and there was no information there either. So, I decided to try calling their customer service number twice, and no one answered within 30 minutes of waiting on either attempt.

I then sent and email on their site designated for product questions and immediately after sending it I received an automatic virtual assistant response that referred me back to the same area I sent it from. What a disorganized process for a relatively straight forward question. Certainly, I am not the only customer that might be in need of this type of information, I would think

Or does the company just suggest customers just throw the helmet in the washer for cleaning? For such a large company with thousands of paying customers it seems so inadequate not to have this type of information readily accessible on their site somewhere. The customer service process is lacking in more than just one area apparently.
After coming on to this site to check to see if there was any customer examples that might shed some light on a resolution for my issue, or a similar type inquiry with the company, I see from customer posts that this is a pattern. Numerous examples of unresolved issues with the Smith brand and their products and services. I also see other leading helmet manufacturers with similar poor scores listed.

In light of this new information, it might be best to purchase another helmet with a manufacturer who stands behind their products. I would also advise anyone seeing this to consider the same when shopping for a new helmet. It’s great to have groundbreaking and innovative safety measures integrated in a product, but if you cant get through to someone to answer simple product questions, it makes the product care principles questionable, and overall quality as well. Who wants to purchase a knowingly questionable product?

The arm on my sunglasses snapped at the right temple with minimal use. Looking online, this seems to be a recurring issue with Smith frames, so I'm surprised they're not better equipped to handle it.

When I contacted customer service, rather than offering a replacement part, they told me to buy a new pair entirely. I pushed back and was told the issue would be escalated, that was over a month ago.

Despite following up, I've had no response and still no resolution.

I expected better from Smith Optics, both in product quality and customer care.

I contracted Smith Optics to determine if I may obtain a replacement nose piece for my sunglasses on Jan.24… I received a response: Hi there! 😎

Thank you for contacting SMITH Optics! We will be in touch soon.

We are committed to assisting you as quickly as possible and appreciate your patience and understanding.

While you wait, please look at these articles for additional resources.

Return Policy
Warranty Policy
Delivery / Order Issue

Sincerely,
SMITH Optics Customer Service
I’ve followed up 3 times… Crickets. Very disappointing.

Have Guides Choice sunglasses for fly fishing
Glasses are progressive lenses. The quality was fair compared to my other lenses but acceptable.
The problem is that they broke on the right side at the joint which seems to be a recurring problem with this brand.
The worst issue however is the customer service seems nonexistent. I have sent several emails to customer support over the last couple of weeks and despite the “ we will get back to you soon “. I have yet to receive any reply.
Back to Costa for me

AU$160 for Sunnies that lasted less than a month before starting to peel off the lens. I bought a pair from BP 5 years ago that are still good and paid $20. Stay clear of it.

The glasses pinch my hair and when removing the pull out my hairs.

Absolutely the worst just read other reviews and I experienced the same if not worse and almost killed myself on the slopes today.

Changed brands recently from Oakley to Smith and regret blowing my $420. Within 3 hours on the ski slopes my goggle started filling up with water. I went to empty it but did not realise the water was inbetween two lenses and that the manufacturer actually glues two lenses together and due to snow and water the lenses let water in just like a scuba mask. User beware unless you’re going scuba diving DO NOT USE this brand for snow skiing they profess to be the best but there is no quality and the snow goggles are absolute rubbish at $420 you would expect a high end product even Aldi have better quality ski goggles. See photos of my actual water line I could have seriously been injured due to no visibility as a result of this flooding!

Ordered (order number SONA7896898) a chromopop ski goggles and they sent me the wrong color lense. It’s been a year of trying to get the correct ones. Was told to ensure they don’t change color in the sun, which they didn’t. Several emails and failed calls. Customer support line takes forever and once speaking to operator they hang up after speaking for a minute. Do not recommend buying any products from smith online.

The first time I ordered a helmet they sent me a Large but I ordered a medium. they took nearly 1 month to return my money after the return. The second time I ordered a Medium again they sent the correct size but the entire retention system was missing, no MIPS, no adjustable tightener. Unbelievable quality control??
They then took over two weeks to return my money after I notified them. I have completely soured on buying anything from Smith. Horrible!

Bought 300$ smith i/0 goggles with chromapop lens foggy as hell water between lenses after 3rd ride of relaxed riding glue between lenses didnt hold out for very long. Also the glue on the band of my goggles is disintegrating all over my helmet glue is gone on goggle strap after 3 rides. And u can't replace the strap you would have to buy a whole new frame. Had a better pair for 50$. Filled out warranty form for lenses and goggles they will replace but not worth the hassle and down time. Bought tempest optics heated goggles no issues never buying smith again for $300 it better not be shit right out the box.

DO NOT BUY FROM SMITH DIRECT

Like others, parcel sent to a place in Italy. No response from customer service. The delivery took nearly a month ( to the Italian address)
Website states 3-5 days delivery but it doesn't. Website should be shutdown

I have ordered a pair of IO MAG XL googles 3+ months ago and they sent it without the extra replacement low light lens that should be in the package. When I asked why they simply told me that they didnt have it in stock and that it should be back in stock in October and that I would have to remind them in order to get it. I waited more than a month and late October I reminded them and they reassured me that the lens was now on stock and on the way to me, I waited for another month to get it and contacted them again to learn that there was some mistake in their system and they would send it right away. Now another month has passed and they are not even replying to my emails anymore, order no is 1016217996 and the representative is Beatrice. By far the worst experience I had purchasing online.

What is going on with Smith?! Like most reviews I have just read here, I purchased a helmet and goggles from the UK store and it was delivered to an address in Italy. Sent multiple messages to customer service and no reply. Called the US customer service and they escalated my customer service messages which resulted in my order being cancelled. Appalling customer service. DO NOT BUY FROM SMITH