Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Ver mais
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Veja o que dizem as avaliações
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Ver mais
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Ver mais
A empresa respondeu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Source for Business
Escrito pela empresa
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Informações de contato
PO Box 9136, BH11 0GF, Bournemouth, Reino Unido
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excelente
2 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Finally a customer service line with…
Finally a customer service line with few options, easy to understand and a friendly person at the end of the line
16 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for sharing!
We’re really pleased to hear you found the service easy to use and that speaking to a friendly person made the experience so straightforward.
Kind regards,
The Source for Business Team
I spoke with Kelly who was extremly…
I spoke with Kelly who was extremly knowledgable and very helpful. First class service thank you
16 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thank you so much for your review!
We're really pleased to hear that service was first class - we couldn't ask any more from our teams than that!
Kind regards,
The Source for Business Team
Daniel did a fantastic job dealing with…
Daniel did a fantastic job dealing with my enapquiry about a commercial water supply account.
He listened, understood and provided the correct advice and guidance.
Couldn’t be happier!
13 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Daniel was able to listen, guide, and provide the right advice. It’s great to know the experience left you so happy with the support.
Kind regards,
The Source for Business Team
Very helpful
Louise spoke clearly so I could understand her and dealt with my request quickly, efficiently and with grace
12 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
This is great to hear - thanks so much for taking the time to share your review!
Kind regards,
The Source for Business Team
Excellent Customer Service
Heather was excellent & extremely helpful in setting up our new business account with Source for Business. Would highly recommend.
11 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Welcome to Source for Business!
We're really pleased to hear that Heather was able to get you set up without any issues. Please don't hesitate to reach out if there's anything else we can help with.
Kind regards,
The Source for Business Team
Olivia was incredibly polite and…
Olivia was incredibly polite and helpful in changing billing addresses for 8 different care homes.
The customer number below refers to one of the homes.
11 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Olivia was so polite and helpful in updating the billing addresses.
Kind regards,
The Source for Business Team
simple process
simple process, letter explained prices and choices. I took a pic of my completed acceptance and emailed it although they didn't say a photo was ok, they replied saying received then a couple of days later contract came through. Simple, no faff, thanking you :)
3 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Welcome to Source for Business!
We’re really pleased to hear the process was straightforward and hassle-free. It’s great to know everything was completed easily and smoothly.
Kind regards,
The Source for Business Team
Requested refund and change of contact…
Requested refund and change of contact all sorted sensibly and efficiently
4 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for taking the time to leave a review - we’re pleased to hear everything was sorted quickly and sensibly - just how it should be.
Kind regards,
The Source for Business Team
Enquiry dealt with in a helpful manner
The phone was answered quickly and my enquiry was dealt with efficiently. The lady I spoke to was helpful and friendly.
4 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thank you for sharing your experience!
We’re glad you got through quickly and that everything was handled smoothly. Friendly, efficient service is exactly what we aim for and we appreciate you taking the time to leave a review!
Kind regards,
The Source for Business Team
5 star service from Margarita in…
5 star service from Margarita in Customer service today, very friendly, helpful & thorough.
Thanks
4 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks so much for the lovely feedback!
We’re really pleased to hear Margarita delivered 5-star service and made the experience friendly and thorough. We appreciate you taking the time to share it.
Kind regards,
The Source for Business Team
Very Efficient
I called to change over an account, Heather Morris was incredibly efficient and did it all for me in one phone call.
3 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
We couldn't agree more - Heather is one of our best! We're really glad she was able to complete everything for you in one call.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
The representative was extremely…
The representative was extremely helpful. Very efficient and responded positively to all my requests. I felt very satisfied with the service she provided.
2 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
Kelly was very helpful and friendly.
Kelly was very helpful and friendly.
She understands the situation and acted accordingly.She was polite and professional.
2 de março de 2026
Avaliação não solicitada
Resposta de Source for Business
Thank you for taking the time to share your feedback. We're pleased that Kelly was able to help and demonstrated the customer service we always aim for.
If we can help with anything else, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Excellent customer service
Having recently moved to 'source4b' for our business water supply Kevin in Customer Services was most helpful in sorting out the account details and payment methods. It's how customer services should be everywhere.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
Welcome to Source for Business!
We’re really pleased your move has gone smoothly and that Kevin was able to help sort out your account and payment details. It’s great to hear your experience felt just how customer service should be.
Kind regards,
The Source for Business Team
I cannot believe what a good experience…
I cannot believe what a good experience I had today. The phone was answered quickly. I spoke to Olivia who was extremely helpful and efficient and quickly organised a copy invoice, details of how to set up an online accounts and a DD. Came away amazed at how easy and un-frustrating it had been.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
This is lovely to read - thank you for sharing it!
We’re so pleased your call was answered quickly and that Olivia was able to get everything sorted without any hassle.
Thanks again for taking the time to leave such great feedback.
Kind regards,
The Source for Business Team
I dealt with Sam and she had a great…
I dealt with Sam and she had a great attitude and was cheerful throughout the call. She resolved both of my queries efficiently and ensured I had all I needed before letting me leave. A great customer service representative!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks so much for sharing this!
We’re really pleased to hear Sam made the call such a positive one and got everything sorted for you. It’s always good to know you left the conversation with everything you needed.
We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
Very efficient dealt with my problem…
Very efficient dealt with my problem immediately amazing if only all the utility companies had staff like this
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
Thank you for your feedback!
We’re really glad your problem was sorted straight away - that’s exactly how it should be. And we’ll happily take the comparison with other utilities!
Kind regards,
The Source for Business Team
My enquiry was resolved carefully.
My enquiry was resolved carefully.
Your representative was patient and thorough.
Pleasure to hold conversation.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for sharing! It’s great to hear the call was handled so carefully and that it was a pleasure to speak with our team.
Kind regards,
The Source for Business Team
Kelly was fantastic today I wish other…
Kelly was fantastic today I wish other contact centres wetre as good.
Many thanks
Best Wishes
Simon
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
This is great to hear - thank you so much for taking the time to share your review!
Kind regards,
The Source for Business Team
Easy and quick to get through to…
Easy and quick to get through to correct department. I spoke to Kevin who sorted out my problem immediately. I'm very impressed with your service it was a refreshing change to some companies. Thank you.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Source for Business
Thanks for sharing this!
We’re really glad Kevin was able to sort everything out so quickly and that the experience felt straightforward and refreshing. It’s great to hear you were impressed with the service.
Kind regards,
The Source for Business Team
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