Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Ver mais
A empresa respondeu
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Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Ver mais
A empresa respondeu
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Ver mais
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Ver mais
A empresa respondeu
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Ver mais
A empresa respondeu
Escrito pela empresa
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
PO Box 9136, BH11 0GF, Bournemouth, Reino Unido
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Finally a customer service line with few options, easy to understand and a friendly person at the end of the line

Resposta de Source for Business
I spoke with Kelly who was extremly knowledgable and very helpful. First class service thank you

Resposta de Source for Business
Daniel did a fantastic job dealing with my enapquiry about a commercial water supply account.
He listened, understood and provided the correct advice and guidance.
Couldn’t be happier!

Resposta de Source for Business
Louise spoke clearly so I could understand her and dealt with my request quickly, efficiently and with grace

Resposta de Source for Business
Heather was excellent & extremely helpful in setting up our new business account with Source for Business. Would highly recommend.

Resposta de Source for Business
Olivia was incredibly polite and helpful in changing billing addresses for 8 different care homes.
The customer number below refers to one of the homes.

Resposta de Source for Business
simple process, letter explained prices and choices. I took a pic of my completed acceptance and emailed it although they didn't say a photo was ok, they replied saying received then a couple of days later contract came through. Simple, no faff, thanking you :)

Resposta de Source for Business
Requested refund and change of contact all sorted sensibly and efficiently

Resposta de Source for Business
The phone was answered quickly and my enquiry was dealt with efficiently. The lady I spoke to was helpful and friendly.

Resposta de Source for Business
5 star service from Margarita in Customer service today, very friendly, helpful & thorough.
Thanks

Resposta de Source for Business
I called to change over an account, Heather Morris was incredibly efficient and did it all for me in one phone call.

Resposta de Source for Business
The representative was extremely helpful. Very efficient and responded positively to all my requests. I felt very satisfied with the service she provided.

Resposta de Source for Business
Kelly was very helpful and friendly.
She understands the situation and acted accordingly.She was polite and professional.

Resposta de Source for Business
Having recently moved to 'source4b' for our business water supply Kevin in Customer Services was most helpful in sorting out the account details and payment methods. It's how customer services should be everywhere.

Resposta de Source for Business
I cannot believe what a good experience I had today. The phone was answered quickly. I spoke to Olivia who was extremely helpful and efficient and quickly organised a copy invoice, details of how to set up an online accounts and a DD. Came away amazed at how easy and un-frustrating it had been.

Resposta de Source for Business
I dealt with Sam and she had a great attitude and was cheerful throughout the call. She resolved both of my queries efficiently and ensured I had all I needed before letting me leave. A great customer service representative!

Resposta de Source for Business
Very efficient dealt with my problem immediately amazing if only all the utility companies had staff like this

Resposta de Source for Business
My enquiry was resolved carefully.
Your representative was patient and thorough.
Pleasure to hold conversation.

Resposta de Source for Business
Kelly was fantastic today I wish other contact centres wetre as good.
Many thanks
Best Wishes
Simon

Resposta de Source for Business
Easy and quick to get through to correct department. I spoke to Kevin who sorted out my problem immediately. I'm very impressed with your service it was a refreshing change to some companies. Thank you.

Resposta de Source for Business
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