Stanley1913 Avaliações 

So evidently I’m not the only one who has experienced bad customer service. I think this stems from their items being so popular that they can do this. I was told I couldn’t cancel my order until it was in transit so they could reroute it back to the warehouse. It’s a customized item. So you telling me they would rather make a customized item ship it and then reroute it before I can cancel my order? This is crazy and the person I spoke with was arrogant and behaved as if she didn’t care about my issue. So they got what they wanted, since I have to wait 2 or 3 weeks for the item to be shipped before canceling why not just go ahead and keep my order. But reassured they won’t get another penny from me!

This company consistently delivers poor customer service and presents misleading information about email marketing on its website...

2x iets besteld. 2x niets binnen gekregen.
Echter 1x geld teruggekregen.
Hier koop ik niets meer!!

Disgusting customer service made an order realised my delivery address was wrong instantly so tried to change my order or even cancel the item but nope don’t have the option for that not even when you’re willing to lose out on the 4.95 delivery you’re paying I contacted them 3 separate times explaining the problem to be met with the same automated email telling me there’s basically nothing I can do but wait for the item to be delivered to the wrong address and then submit a refund although the item is going to be 40+ miles away with strangers. I don’t have much experience ordering trending products from their websites but I can say now I will never order from Stanley again and the fact that big companies can get away with the prices of their products compared to their disgraceful customer experiences isn’t surprising at all but the best thing to do is order from a different authorised seller because Stanleys whole set up is outdated to the point you will think you’re dealing with scammers

Beker besteld en betaald (5 mei, 20d geleden), nooit geleverd, staat nog steeds op verzonden. Contact met de klantenservice is onmogelijk.

Pure oplichting!!!!
Pakket niet ontvangen geen reactie tor op heden van de klanten service.!
Geld nog niet terug gestort en geen pakket omtvsngen.Ga hier zeker werk van maken of ze persoonlijk opzoeken.

My package got lost, and apparently they send you "warranty replacements" which comes from a different factory.. well the cup was in stock online, but they told me they wouldn't replace it from the live stock, only from what they have in their warranty factory, so not the same color, even though they have that color in stock. It's ridiculous to not send the same color if you offer a warranty and you have the color available online. The customer service person is obviously in another country and just keeps repeating the same line to you over and over again as if you don't speak english.

Really wish I had looked at the reviews here before I placed an order. Spent €100 on two cups over a week ago and no sign of them. Website states 4 to 6 days for delivery. The tracking just states shipped the last 5 days no more information.

The worst online shopping experience I ever made in my entire life. I probably lost 50 bucks because of cancelation and exchange rate. It's even possible that I will never see my money again. Customer service lied to us and said after 2 months of waiting that all the orders will get shipped. 3 weeks later cancelations came in. I didn't see my money so far, couple hundred dollars. I probably will need a lawyer for my own stupidity to order at the worst company in the US. Lesson learned. My advice: Don't order or buy anything at this company. It's a scam and not a serious business.

First order I placed, the quencher was damaged (badly bashed on one side - box was fine so assume it went in the box like that) - initially when I enquired they said they couldn't guarantee the same colour and would send a random colour - I ordered that one as I wanted that particular colour. Second order, I placed as an item came back in stock I was waiting several months for. Got an email 4 days later saying order is cancelled, no reason why - if I wanted to know I had to contact them! I also used a birthday discount code on the order, which when I try and use again said it's been used max amount of times! Extremely poor service from such a huge company.

Betrug niemals ist das packet gekommen

Ich habe bestellt, aber mein Paket ist nie angekommen. Es war ein Betrug.

The handle broke off of my cup I’ve had for two years and I use it every day. I sent a picture of it to the warranty claim and within like 6 hours they approved it and sent a new one.

Item arrived unsealed and obviously opened and possibly used. I contacted customer service via chat and the representative abruptly told me they were going to open a damage case and just left the chat without letting me know what to do next. A short while later I received an email notification asking me to provide pictures of the damage, I replied stating that I never said the item was damaged. No one replied so I sent pictures of the unsealed shipping box and the torn wrapping. Later on that night I received an email stating that the case was closed as no damage was observed and that I should just accept and use the item as received. I then replied twice more statingg that my issue was not resolved and asked for their return policy and instructions for returning, to which no one replied. What a joke of a company. For the amount of money they charge for a cup you would think the least they could do would be to seal a package and better yet treat a customer with respect. I think they fail to realize that without customers they won't exist. What has happened to customer service nowadays?

Une catastrophe du début à la fin – je déconseille fortement

J’étais ravie de mon premier produit Stanley, si bien que j’ai décidé de commander directement sur leur site officiel, stanley1913.com. Malheureusement, cette décision s’est transformée en l’une des pires expériences utilisateur de ma vie.

Le produit n’a jamais été livré. Il a probablement été volé dans ma boîte aux lettres… et depuis, c’est l’enfer. Stanley refuse tout simplement d’apporter une réponse claire : soit je n’ai pas de réponse du tout, soit je reçois des messages génériques et incohérents. Un jour, ils parlent d’un remboursement, le lendemain, plus rien.

Cela fait maintenant 11 jours que j’attends une réponse à mes 3 derniers e-mails. Toujours aucun produit, aucun remboursement, aucune solution. Le service client est inexistant, et la barrière de la langue (ils ne répondent qu’en anglais) ne fait qu’aggraver la situation.

Ce manque total de considération pour le client est inacceptable. Quand je lis les autres avis sur Trustpilot, je réalise que je ne suis pas un cas isolé… et j’ai maintenant très peur de ne jamais revoir mon argent.

Je déconseille vivement de commander sur leur site. C’est dommage, car la marque était prometteuse, mais elle est en train de se saboter elle-même par une gestion catastrophique de sa relation client.

PS : commande EU534217 au cas où vous ne me retrouveriez pas :)

I purchased 2 at target. The handle fell off my sons. I contacted Stanley about this problem. They contacted me and said it would be replaced. That was over 6 months ago. I have not received any more correspondence or a replacement. The customer service is horrible. I will not be ordering from this company again. They don’t take care of their customers.

I submitted a warranty claim on their website about a leaking cup and they returned an unacceptable and appalling response. What is so "advanced" about this cup if it's not even leak proof??? Even paper or plastic cups from a fast food restaurant covered with a simple lid, do not leak like the garbage expensive cups from your company. NEVER BUY THEIR PRODUCTS!!!!

Here's their ridiculous email reply:

Thank you for reaching out. Our Quencher products are not designed to be leak proof. The advanced FlowState lid features a rotating cover with three positions: a straw opening designed to resist splashes with a seal that holds the reusable straw in place, a drink opening, and a full-cover top. This is meant to prevent spills and splashes as much as possible but may occur when the cup is not in an upright position.

Cheers,

Promise M
Consumer Support Associate
Stanley

Zelfde hier. Huisnr stond 3x vermeld. DHL geeft aan bezorging verhinderd. Retour verstuurd naar een adres in Venay. Geen reactie op mails.

Absolute scam of a business. It’s been one business week and the item has not shipped. There is zero customer service unless you attempt to cancel the order, where you’ll be met with a lousy response saying it can’t be cancelled. Going to do a chargeback through AIB to get my €60 back. Avoid this company at all costs.