Had an unprompted call acting like our provider and was transferred a couple of time between people. We ended up with a new policy thinking it was an upgrade to our original one. Once we realised... Ver mais
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Veja o que dizem as avaliações
Spoke with Nathan Topping regarding updating mine & my husbands life insurance to meet our needs & also have some peace of mind for our children too. Nathan was lovely, friendly & has made the whole p... Ver mais
A empresa respondeu
Spoke to Nathan Topping today after a review with my current life insurance. Nathan was friendly and explained all the options for me, and helped me to decide the best option for myself and my sons. H... Ver mais
A empresa respondeu
An outstanding service from James and team, yet again. From the start of our remortgage James has had our best interests at the forefront, he is open, honest and a driving force on getting the best d... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor de seguros
- também em
- Agência de seguro de vida
- Agência de seguros domiciliares
- Plano de Saúde
- Seguradora para Empresas
- Seguro Renda Familiar
Escrito pela empresa
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Informações de contato
Lingmell House, Water Street, PR7 1EE, Chorley, Reino Unido
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4,4
Excelente
528 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a life insurance policy with…
I had a life insurance policy with Wcottish Widows through the same broker for years. I was on protected client list to prevent cold calling. This company cold called me persistently posing as Scottish Widows, claiming they needed to verify the terms of my policy to ensure it was optimum. In fact, they were a separate broker, cold calling, who then set up a completely new and mis sold policy on false pretences. Since May of last year I have had hundreds of pounds taken by two direct debits- eventually figuring out there were two policies one fraudulent, I repeatedly cancelled direct debits and even spoke directly to both ST&R and Scottish Widows, raising a complaint and requesting reimbursement, and making it absolutely clear that I wanted no business with or through ST&R, no policies should be active and no direct debits were authorised. I explained directly to Scottish Widows last month that in my last conversation with ST&R they had tried to establish a new policy and that I in no way authorised it- they assured me all policies were closed bar my chosen pre-existing policy with my established broker.
I said as much directly to ST&R on a call last month. They said no further policies existed nor would they attempt to take any more payments out of my bank account.
Only to find a few days ago, that YET AGAIN a second direct debit had appeared on my account and a NEW POLICY had been opened on the 2nd Feb, at twice the premium and half the cover of my existing policy… Is this real??!!
I just had to spend hours on the phone directly with a Scottish Widows agent again today getting to the bottom of how this could possibly happen.
This company has defrauded me and stolen hundreds of pounds. Money I can ill afford and want back.
They should be held to account and face serious sanctions from any relevant FSA oversight: this is underhanded, unethical theft. It undermines trust in the whole sector. I really am angered that companies in this sphere would operate in such bad faith, repeatedly and without apparent concern, with something so important.
Disgusting.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good morning,
ST&R Limited pride ourselves on providing the best service we can. I would like to apologise that you feel the service you received was not acceptable.
We are currently investigating your comments and experience via our Complaints Team, who have been in touch and advised our complaints procedure and timeframes of dealing with complaints.
If you have any further comments you would like to add, please contact complaints@starlimited.co.uk
Many Thanks
Have to say received good service from…
Have to say received good service from Nathan. He took his time to explain any questions I had and was not pushy.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for your 5 star review! We're delighted to hear that Nathan was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
They tell you it a review they give you…
They tell you it a review they give you hard sell
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good morning,
I am sorry that you feel this way.
ST&R pride ourselves on providing the best service we can for all our customers.
I would appreciate it if you could provide additional details about your comments and the experience you have encountered.
My name is Leanne, and I serve as the Compliance Manager at ST&R Limited.
Should you wish to discuss this further, please feel free to email me at compliance@starlimited.co.uk.
Thank you very much.
Absolute Scam
They try to scam you by claiming to be your insurance provider to do a review and then take out a new policy to try and get as much commission as possible. This is illegal tactics.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention.
The company that initially called you was not us, but a review company that evaluates insurance needs, prior to referring to our advisors -who then conduct a comprehensive review to determine if your current policy can be improved or enhanced.
ST&R Limited will also attempt to complete a 'welcome call' to introduce ourselves as your broker. This is to ensure that you understand the policy that has been put in place, and how it meets your demands and needs.
ST&R Limited pride ourselves on providing the best service we can. I would like to apologise that you feel the service you received was not acceptable.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
Many Thanks
Nathan Topp
Nathan Topp was very thorough, didn’t try to sell me something that I didn’t want and explained everything as he went along.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for your 5 star review! We're delighted to hear that Nathan was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
New policies
After reviewing my initial life insurance policy that I had got the previous year (not using ST&R), we realised my policy didn't cover nearly enough. Nathan walked me and my partner through the process to get a new, updated and secure policy.
Additionally after mine got delayed, I got in touch with Nathan again and he's sorted out and got in touch with the provider quickly. He's been great and I've felt like I left my policy in good hands.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was able to provide great customer service and thorough advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Unwanted cold calls
Unwanted cold calls. I’ve asked many times to not be contacted yet the calls persists.
This is probably the ok way they will take heed.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
ST&R Limited would like to apologise that the service you received was not to our usual standards. ST&R Limited do not cold call customers, so I would like to investigate this.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk to discuss this further.
Many Thanks
Thank you Nathan
14 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Life insurance
Spoke to Nathan, explained life insurance in great detail and advised accordingly. Very happy with the service.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was able to provide great customer service and thorough advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Brilliant
I spoke to a young man who was very helpful and happy to answer any questions I had, I would definitely recommend to anyone considering insurance.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that our adviser was helpful and able to provide a suitable product for you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Luke and Nathan were very…
Luke and Nathan were very professional, friendly, courteous and and a pleasure to do business with.
Thank you to you both
12 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan and Luke were able to provide great 5-star customer service.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Unsolicited policy review call
Unsolicited policy review call. This company called this morning to review my policy with another company and see what they could do to assist but before i had time to fully digest the information in what they where saying and although staff where professional they where asking for direct debit details and when asked to send me the policy so i could take my time to go over everything but pushed for the direct debit details saying i could review them during my 30 day cooling off period. This was not taken up and hung up, I feel the company has got some good reviews and customer service details but on the flip side can be quite pushy to get sales.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
ST&R Limited appreciate you bringing this matter to our attention. I would like to apologise that the service you received did not meet our usual standards.
We do not engage in cold calling customers.
However, you would be transferred to us to assess your insurance requirements.
ST&R takes pride in delivering the highest quality service possible to our customers.
Our procedure is to ensure that you are insured immediately to prevent any lapse in insurance coverage; subsequently, as our advisor mentioned, you would have a cooling-off period to review all documents and confirm that the recommended policy is suitable for you.
I apologise if this was not clearly communicated during the call.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please feel free to email me at compliance@starlimited.co.uk if you wish to discuss this matter further.
Great service
Spoke to Nathan , helped me understand and went through everything proficiently, great customer service and communication.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was able to provide great customer service and thorough advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
They explained everything so thoroughly…
They explained everything so thoroughly and a very good price thanks guys
10 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that our adviser was thorough and able to provide a suitable product for you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Resposta da ST&R Limited
Good Afternoon,
Thank you for taking the time to leave such positive feedback! We're delighted to hear that we have provided you with the 5-star service you deserve.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Have a lovely day,
Team ST&R
James Hunter has supported me for many…
James Hunter has supported me for many years when i've needed a mortgage. With James there is a massive difference compared to other mortgage brokers. Unlike others who disappear once you've signed up for a new deal, James monitors interest changes and keeps you updated to the very point of the mortgage kicking in. I really appreciate the advice and support James has provided me over the last 5+ years and would highly recommend him to everyone.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your wonderful feedback!
We’re delighted to hear that James provided such outstanding support throughout your mortgage journey.
At ST&R, we pride ourselves on delivering first-class mortgage advice tailored to each client’s needs.
Warm regards,
Team ST&R
Jake Gallery was very helpful and give…
Jake Gallery was very helpful and give me a good advice on life insurance .
1 de dezembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Jake was helpful and able to provide clear advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
I was called to renew my insurance…
I was called to renew my insurance poilcy and was put though to Nathan Topping he was really helpful and went though everything with me
20 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was helpful and able to provide clear advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Like to say very friendly helpful staff…
Like to say very friendly helpful staff give u more stars
18 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for your review! We're delighted to hear that our staff were friendly and helpful.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
i did not agree with this action so…
i did not agree with this action so please dont take any money out of my account.
7 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
I am sorry that you feel this way.
I would like to ask for more information regarding your comments and the experience you have had.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
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