Had an unprompted call acting like our provider and was transferred a couple of time between people. We ended up with a new policy thinking it was an upgrade to our original one. Once we realised... Ver mais
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Veja o que dizem as avaliações
Spoke with Nathan Topping regarding updating mine & my husbands life insurance to meet our needs & also have some peace of mind for our children too. Nathan was lovely, friendly & has made the whole p... Ver mais
A empresa respondeu
Spoke to Nathan Topping today after a review with my current life insurance. Nathan was friendly and explained all the options for me, and helped me to decide the best option for myself and my sons. H... Ver mais
A empresa respondeu
An outstanding service from James and team, yet again. From the start of our remortgage James has had our best interests at the forefront, he is open, honest and a driving force on getting the best d... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor de seguros
- também em
- Agência de seguro de vida
- Agência de seguros domiciliares
- Plano de Saúde
- Seguradora para Empresas
- Seguro Renda Familiar
Escrito pela empresa
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Informações de contato
Lingmell House, Water Street, PR7 1EE, Chorley, Reino Unido
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4,4
Excelente
528 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SCAM THE WAY THEY DO IT
Picked up only because been calling me whole week and I WAS ON A RUN WITH MY DISABLED CHILD! The lady who I spoke TO, both of them, probably have degree in lies.
Just basically to worn anyone: THEY INTRODUCE THEMSELVES AS THEY CALL ON BEHALF OF YOUR REAL INSURANCE COMPANY TO DO YEARLY REVIEW!
14 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, but a review company that evaluates insurance needs, prior to referring to our advisors -who then conduct a comprehensive review to determine if your current policy can be improved or enhanced.
ST&R do not cold call customers and we pride ourselves on providing the best service we can.
This has now been raised as a complaint and is being investigated. If you have any further questions in the meantime please do not hesitate to contact me directly on
compliance@starlimited.co.uk.
Jake has helped me to take out…
Jake has helped me to take out affordable policy that is vital for me and my child.
I appreciate his detailed advice on every subject with clarity and transparency in overall. Definitely recommend! Thank you
12 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your 5-star review. We're delighted to hear that Jake was so helpful in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Thanks,
Team ST&R
My experience with Nathan was exceptional
My experience with Nathan was exceptional. He was not only friendly, but also took the time to explain everything clearly and thoroughly. Nathan carefully helped me choose the package that best suited my needs. I highly recommend him as a MetLife agent.
3 de novembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was able to provide clear and thorough advice to help choose a product that suits you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Nathan hopper very helpful
Was transferred through to Nathan topping after I was initially called with regards to a life insurance policy I hold.
Nathan was very helpful
The aim was to extend my life insurance policy for longer however as the rate I was paying could not be improved we discussed other options to extend cover into my 80/90’s and I feel we found a great compromise
Didn’t feel pushed or like I was wasting his time when I forgot certain bits of information
27 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was helpful and knowledgeable about the products.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
James Hunter Super Hero!
James Hunter has quite frankly been my hero the passed few months. No problem is ever to big, I would recommend him to anyone. So professional, organised, punctual and thorough.
22 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your wonderful feedback!
We’re delighted to hear that James provided such outstanding support throughout your mortgage journey.
At ST&R, we pride ourselves on delivering first-class mortgage advice tailored to each client’s needs.
Warm regards,
Team ST&R
Jake Gallery handled my call
Jake Gallery handled my call, it was so good, that’s the best person I’ve ever spoken to over the phone, he answered every question, was patient, made everything clear and helped me with ease. Give him a bonus or a employee of the month sticker at least👍
22 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your 5-star review. We're delighted to hear that Jake was so helpful in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Thanks,
Team ST&R
I am very delighted to have a…
I am very delighted to have a conversation with Jake this afternoon regarding about policy and everything went smoothly and I am very happy with it
10 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience and that Jake was able to provide you with the 5-star service you deserve.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Nathan lovely man
Nathan lovely man , knowledgeable about all the products on offer… no pressure
7 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was friendly and knowledgeable about the products.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
I would like to thank Nathan for the…
I would like to thank Nathan for the help and advice he has given. Looked at numerous policies for me, explained those suitable in great detail and answered honestly any questions I had. Highly recommend Nathan. Thanks again
8 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for your lovely review! We're delighted to hear that Nathan was helpful in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Professional, helpful, thanks Nathan.
Spoke with Nathan today who gave lots of constructive advice. Sorted out another small job I had been meaning to take care of for a while. Thank you.
I'm much happier with the cover I now have!
8 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was able to provide constructive advice to help choose a product you are happy with.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Thank you Nathan topping for your help…
Thank you Nathan topping for your help today to find the right policy for me it was the perfect choice for me.
6 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was able to provide clear advice to help choose the right product for you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Great customer service
Great customer service. Polite, friendly and explained everything well. Good at listening as well as offering advice.
17 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for taking the time to leave such positive feedback! We're delighted to hear that the advisor you spoke with was polite, helpful and provided you with the 5-star service you deserve.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Have a lovely day,
Team ST&R
Over 60 policy
I was so happy with all the information given I understood it and I was forced to by a policy. I will recommend my children get an insurance policy if they haven’t got one.
3 de outubro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
Thank you for your review! We’re pleased to hear you were happy with the service. Providing a great experience is what we always aim for at ST&R.
If there's anything else we can help with, please feel free to reach out.
Have a great day,
Team ST&R
Superb company with very knowledgeable…
Superb company with very knowledgeable advisors who, were happy to help me and went through everything in detail. I took a Life and critical illness policy out to give the added protection for my two children and they ensured it was written in trust too for me, very happy :)
30 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you for your wonderful review! We're delighted to hear your advisor was knowledgeable and thorough in guiding you through your life insurance options. We're so pleased that we delivered the 5-star service that ST&R always strives for.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
I don’t want it because when they talk…
I don’t want it because when they talk to me by phone I thought they are the same company with my insurance but now I find out not the same so I want cancel
29 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Hi Elene,
I apologise for the misunderstanding regarding the advisor you were speaking with. It should have been explained on the call that we are a broker.
Here at ST&R, we search the market in order to identify the most suitable insurance policy for your requirements.
The policy has now been cancelled as per your request. However, should you wish to further discuss your insurance needs, please do not hesitate to contact us.
Good explanation of different life…
Good explanation of different life covers and terms of cover
23 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you for your review! We’re pleased to hear you were happy with the service. Providing a great experience is what we always aim for at ST&R.
If there's anything else we can help with, please feel free to reach out.
Have a great day,
Team ST&R
Really happy with my advisor
Really happy with my advisor. Danny was knowledgeable and efficient. I am now getting a much better deal. Danny was also very friendly but polite and respectful. I was happy for him to deal with the policy for me.
25 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon,
Thank you for your great review! We're delighted to hear that Danny was friendly, polite and respectful in guiding you through your life insurance options. Providing clear and supportive service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Annoying the heck out of me
Annoying the heck out of me
Their 'Review' team keeps ringing me about my policy, that doesn't exist, has my name and number but won't tell me how.
This is the seventh call in less than two weeks. Each time I tell them to take me off their call list and they keep calling me. They won't tell me how they have my information, just that they want to pass me to an advisor. Answering a question with a question.
'How did you get my information?'
'So are you looking for a policy or not?'.
So now, each time they call me, I will leave a bad review. They interrupt me while I'm working so I can type this each time I am on a call with them.
Have fun!
23 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, as we do not cold call customers.
However, you would be passed to us to establish your insurance needs.
ST&R pride ourselves on providing the best service we can for our customers.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk so I can have your details removed from the data source.
Avoid
Had an issue with the wrong date of birth which us fine accidents happen and I didn't realise myself intill 2 months later . Phoned ST&R at 9am repeatedly before work phones wasny on even though it was opening hours eventually left voicemail for call back explaibgvtge issue . Nobody called me back . A week later I phoned tgem again left a voicemail and stated I woukd cancel policy if nobody got back to me . A few minutes later I was called to be told the issue has been amended and all was well with the policy and an apology as the lady was on annual leave and hadn't picked uo the message. I thought this was strange as surly it wasnt left for her personally ..wasnt there anyone else who could deal with the amendment? . Later that day another call back to be told the insurer needed proof of my i.d ..thought strange I had already been told it had been amended and all was well ! . I then put in a complaint over tge phone and asked to cancel my policy. I was transfered to someone who then offered me a call back within 10 mins. The call back never happened. As a consequence I have now gone back to my old insurance company. I felt this company was quite pushy about me taking out the original policy with the constant phone calls . I also feel I was lied to .
8 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good afternoon, I would like to express my apologies for the service you have received from ST&R Ltd.
The complaints officer did try to contact you and also sent an email with a resolution for your issue.
Please check your emails and junk mail, or alternatively you can contact us on:
01257 542454 or complaints@starlimited.co.uk.
Your initial complaint has been logged and you will hear from us regarding our next steps.
Clear and Precise
Nathan was very clear and precise .,, which gave me confidence on choosing the right product for me
1 de setembro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Karen,
Thank you so much for your kind words! We're thrilled to hear that Nathan was able to provide clear and precise guidance to help you choose the right product for you.
Anything else, Please don't hesitate to contact us.
Thanks,
Team ST&R
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