Great product and excellent protection for the iPad Pro 13". You only really see how good customer service is when there’s a problem with an order. I had a minor issue, which was resolved very quickl... Ver mais
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Probably the best protective case iv ever owned , will not slip out of my hands , feels very comfortable but when I do drop it I know my phone is safe & so far the case is damage & scratch free
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I love my Supcase on my iPhone 17 Pro Max. It's very durable and protective. The screen saver took a really hard hit and cracked. However it completely protected the screen on the iPhone... Ver mais
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After many years of dealing with supcase lately they have left a bad taste in my mouth they are nolonger a customer feeindly company .When Sandy was in customer service she took care or us now you can... Ver mais
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Detalhes da empresa
Escrito pela empresa
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Informações de contato
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, Estados Unidos
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4,5
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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One of the best products for my phone I…
One of the best products for my phone I have ever seen yet
27 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Lon,
Thanks so much for your kind words! We’re thrilled to hear you think so highly of our product. It means a lot to us to know it’s making such a great impression on your phone experience.
We’ll keep working hard to deliver the quality you expect! 💪
Best regards,
Supcase Support Team
Solved my problem promptly by sending a…
Solved my problem promptly by sending a replacement! They could improve the upload feature on the web to make sending vidio files easier.
16 de março de 2026
Resposta da SUPCASE
Hi Kent,
Thanks for sharing your experience! 😊 We’re glad we could solve your problem quickly with a replacement.
We also really appreciate your feedback about the web upload feature — making video uploads easier is definitely something we’ll keep working on 💡.
Thanks again for taking the time to let us know, and we hope your next experience is even smoother!
Best regards,
Supcase Support Team
I love the product and customer service…
I love the product and customer service is excellent!
25 de março de 2026
Resposta da SUPCASE
Hi Eileen,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the product and that our customer service hit the mark.
Your support means a lot, and we’ll keep working hard to make sure every experience is just as great 💪.
Best regards,
Supcase Support Team
well organized and good person to…
well organized and good person to person correspondence
21 de janeiro de 2026
Resposta da SUPCASE
Hi Todd,
Thanks a lot for the kind words! 😄 We’re really glad you found our team organized and enjoyed the personal touch in our replies — making things smooth and friendly is super important to us.
We’ll keep doing our best to make every interaction just as easy and helpful 💪📩. Thanks again for your support!
Best regards,
Supcase Support Team
They have great products
They have great products, and they outlast almost any phone case I've ever had.
26 de março de 2026
Resposta da SUPCASE
Hi Mary,
Thank you so much for your kind words! 🌟 We’re thrilled to hear our cases have outlasted so many others.
We’ll keep working to make sure every case delivers the long-lasting quality you expect. Thanks again for your support!
Best regards,
Supcase Support Team
No other brand needed! It’s Supcase or nothing!
Absolutely love the protection that Supcase products provide! Very intuitive and user friendly as well! I’ve been using their cases for many years now and the fit, finish and customer service is second to none! Keep up the great work SUP! As I get new devices, I’ll be sure to seek you out!
6 de março de 2026
Resposta da SUPCASE
Hi Chris,
Thank you so much for sharing your experience — your words really made us smile! 😍 We’re thrilled to hear that our cases continue to deliver the protection, fit, and finish you’ve come to expect over the years. Your loyalty means the world, and we’re glad our customer service has been on point too 🙏✨.
We’ll keep working hard to make sure your future devices are always safe and stylish! Thanks again for being such an awesome part of the Supcase family 🚀📱.
Best regards,
Supcase Support Team
Awesome product and quality design just…
Awesome product and quality design just the new built in glass screen protectors do get dirt in behind the cover
26 de março de 2026
Resposta da SUPCASE
Hi Ryan,
Really glad to hear the design and overall quality are working well for you 🙂
You’re right to point out the screen protector — in some situations, dust can find its way underneath, and we know that’s not ideal. If you’re open to it, feel free to reach out to us at support@supcase.com, and we can take a closer look with you.
Appreciate you sharing your experience with us.
Best regards,
Supcase Support Team
The products are great quality and easy…
The products are great quality and easy to order. I have several products now and they just keep getting better.
25 de março de 2026
Resposta da SUPCASE
Hi Austin,
So glad to hear this 😄 We’re thrilled that ordering was easy and that our products are hitting the mark for you!
It’s awesome to know you’ve been enjoying several of our products and that they just keep getting better 🙌
Thanks so much for sharing your experience — we really appreciate your support 👍
Best regards,
Supcase Support Team
Resposta da SUPCASE
Hi Juan,
Thanks so much for your kind words 😄 We’re thrilled to hear you think of SUPCASE as your number one!
It’s great to know the quality is hitting the mark — that’s exactly what we aim for 🙌
Really appreciate you taking the time to share your experience 👍
Best regards,
Supcase Support Team
Best cases I have ever owned.
It started with the watch band for my galaxy watch 4 classic. Loved it so much i got another one when I upgraded to the watch five pro. I am picky about phone cases, I go through them often cause I can never setting on the right fit and feel. I wanted something rugged to protect my phone but didn't want a rubbery black case that other companies only seem to offer. Then I came across the UB PRO in Ruddy and knew it was for my (my favorite colors are red and black). I ordered it, tried it on, and even though I still rotate my phone cases every now and then I still always come back to the UB PRO. it's my defacto go to. Even got a matching one for my galaxy tab 7 FE, AND I got the wallet.
The customer service team at SUPCASE has been amazing to, always quick to respond if I ever have any issues with the case like when I cracked the black of the kick stand, or the belt clip. They send over a new one right away.
If you're looking for a loyal phone case company, SUPCASE has your back.
18 de fevereiro de 2026
Resposta da SUPCASE
Hi Bryan,
Wow, it’s fantastic to hear how much you’re enjoying your SUPCASE collection 😄 From your Galaxy Watch bands to the UB Pro in Ruddy, Galaxy Tab case, and even the wallet — sounds like you’ve really made them a part of your daily life!
We’re especially happy to hear that our customer service has been quick to help whenever you needed a replacement — that’s exactly what we hope for 🙌
Thanks so much for sharing your experience and loyalty. Knowing that you keep coming back to the UB Pro really makes our day 👍
Best regards,
Supcase Support Team
I’ve been using the UB Pro case on my…
I’ve been using the UB Pro case on my iPhone 15 Pro for a couple of weeks now, and honestly it’s been better than I expected.
The first thing I noticed was how solid it feels without being overly bulky. I’ve already dropped my phone twice (once getting out of the car and once on a tiled floor), and there’s not even a scratch on the phone. The raised edges around the screen and camera definitely do their job.
The built-in kickstand is actually really useful too — I didn’t think I’d use it much, but I’ve ended up using it almost every day for watching videos. Also, the grip feels secure, which is a big plus.
Shipping was pretty quick and everything arrived in good condition. Overall, it feels like a well-designed case that actually protects your phone without getting in the way.
Would definitely buy again for my next phone.
23 de março de 2026
Resposta da SUPCASE
Hi Roberta,
Wow, love hearing this — thanks for sharing all the details! 😄 It’s fantastic that the raised edges, grip, and built-in kickstand are working out so well for you 🙌
Glad everything arrived quickly and in great condition — that’s always our goal 👍
Thanks again for taking the time to share your experience — we’re thrilled the case is living up to your expectations, and we can’t wait to keep protecting your next phone too!
Best regards,
Supcase Support Team
UBer Secured Case!
Glad I purchased a protective UB Pro case for my AirPods 4! Gone are the days of worrying about water and drops. The case keeps my AirPods safe and even adds waterproof protection. It’s also super secure! I didn’t realize it was magnetic too, so it easily attaches to any metal surface. I just wish they came in neon colors like something a bit sweeter for my taste but overall, what a great find. I’m never going back to boring cases!
14 de janeiro de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Kris,
Thanks so much for sharing this — we really appreciate it 😊
We’re glad to hear your UB Pro case is keeping your AirPods safe (and stress-free!). The waterproof protection and magnetic feature are definitely some of our favorites too, so it’s great to know you’re enjoying them 👍
And your note about neon colors — love that idea! We’ll pass it along to our product team, who knows, maybe something fun is coming in the future 🌈
Thanks again for your support, and we’re happy to have you with us!
Best regards,
Supcase Support Team
100% Satisfied With the Brand and Products
My experience with Supcase cases has been extremely satisfactory. I've been using the brand for over five years, and they've always provided excellent protection, an attractive and durable design without compromising my phone's style. Now, with their new covers, they've taken it to the next level, offering top-notch security with a stylish look. I'm 100% satisfied and very happy with the Supcase brand, from their products to their customer service.
19 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Joshua,
This truly means a lot to us — thank you for taking the time to share your experience 🙌
Hearing that you’ve been with Supcase for over five years and continue to trust our products is incredibly rewarding. We’re really glad our cases have consistently delivered the protection and style you’re looking for.
It’s especially great to know you’re enjoying our newer designs as well — we’re always working to improve, so feedback like yours keeps us motivated 💪
Thanks again for your continued support — we’re lucky to have customers like you!
Best regards,
Supcase Support Team
good service and product
i got supcase s25 ub grip, was a good upgrade from ub pro, good kickstand and strong magnet. their service is excellent
1 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Jacinta,
Really appreciate you sharing this 😊
Great choice with the S25 UB Grip — glad to hear it feels like a solid upgrade from the UB Pro! The kickstand and magnet are exactly what we hoped people would enjoy most, so it’s awesome to hear that stood out to you.
And thanks as well for the kind words about our service — that truly means a lot to the team 🙏
Hope it keeps serving you well!
Best regards,
Supcase Support Team
Very unprofessional
Phone case was not as advertised and of poor quality. When I raised this with them I was told I had to ship the item back to them at my own cost. Currently having to make a section 75 claim with my credit card company. Company are very unprofessional!
5 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Gareth,
We’re really sorry to hear about your experience — this definitely isn’t the impression we want to leave.
If the case didn’t meet your expectations or wasn’t as described, we completely understand how frustrating that can be, especially when it comes to returns. Your feedback on the return shipping process is noted, and we’ll make sure to review this internally.
We’d really like the chance to make this right for you. Could you please reach out to us directly at support@supcase.com with your order details? You can also call our support line (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — our team will be happy to look into your case and work toward a proper resolution.
We appreciate you bringing this to our attention, and we hope we can turn this experience around for you.
Best regards,
Supcase Support Team
Never damaged a phone while using these phone cases
I’ve been buying phone cases from their Amazon store for my iPhones for years now since like 2017. Every new iPhone I get, I get a new supcase. Never broke a phone or cracked a screen or camera lens despite dropping my phone out the car door when getting out, dropped it down the front two steps outside my house, dropped my phone on my tiled bathroom floor multiple times, dropped my phone on holiday a few times. Never any damage to the phone. And recently realised wireless charging works through the case which is convenient as my Mrs bought me some wires less charging accessorises for the house. Wicked phone cases!! And price friendly.
Thanks
Rowan
12 de janeiro de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Ro,
This was such a great read — really appreciate you taking the time to share all that 🙌
Sounds like your phone has been through quite a lot over the years 😄 (car door, steps, tiles… that’s a serious test!), so it honestly means a lot to hear our cases have held up through all of it.
Also glad you discovered the wireless charging works smoothly — those little conveniences make a big difference day to day.
And thank you for sticking with us since 2017, that kind of long-term support really doesn’t go unnoticed.
Hope your next phone gets the same level of protection!
Best regards,
Supcase Support Team
Don’t buy anything from this company
This company phone case does not protect your phone completely because it does not protect the lens. Also it is very hard to get your money back from them when your don’t want their merchandise because the quality is poor.i will not call or email this company because its like pulling teeth.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi there,
Really sorry to read this — especially if the case didn’t give you the level of protection you were expecting.
The lens protection point you mentioned is a fair one, and we know that’s something people care a lot about. We’ll make sure this gets passed along to the team.
Also, it definitely shouldn’t feel like a struggle just to get your money back. That’s not how we want things to go, and we’d like to take another look at your case and see what we can do here.
If you’re open to it, please reach out to us at support@supcase.com with your order details, or call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out with you.
Appreciate you taking the time to share your experience.
Best regards,
Supcase Support Team
I had a very disappointing experience…
I had a very disappointing experience with Supcase. I received the wrong phone case and have been given the runaround trying to return it. After four emails, I still have not been provided a return address or a return shipping label. There is also no return shipping address listed on their website, which makes the process even more frustrating. Poor customer service like this makes me hesitant to ever purchase from them again. I would not recommend their products based on customer service alone. I guess this policy is designed to make people give up and just eat the return.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Kelly,
I can understand why this would be frustrating — especially after reaching out multiple times and still not getting what you need to complete a return.
Not having a clear return address or label is on us, and it shouldn’t have taken four emails without a proper resolution. That’s definitely not the kind of experience we want you to have.
If you’re willing to give us another chance to sort this out, please reach out to us at support@supcase.com with your order details and mention this review. You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — we’ll make sure your case is properly followed through this time.
Appreciate you taking the time to explain what happened, it really helps us see where we need to do better.
Best regards,
Supcase Support Team
Damaged my APP2 charging case and they hide negative reviews
Ordered their Airpods Pro 2 UB Ultra case for my new APP2. The case is way too tight on the charging case, making it extremely difficult to remove, and when I finally did get it off, my brand new APP2 charging case had scuffs all over the sides.
Left a negative review on their site that was immediately hidden, so It's possible they hide negative reviews on their website, extremely dishonest practice. Will not be buying any of their products again and will not recommend.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Quixy,
Sorry to hear about this — especially the part about your charging case getting scuffed, that’s definitely not something you should have to deal with.
The fit should be snug, but not to the point where it’s difficult to remove or risks damaging your device, so we really appreciate you pointing this out.
Regarding your comment about reviews, we want to be clear that we don’t hide feedback — both positive and negative reviews help us improve, and we take them seriously.
We’d really like to look into your case and see what we can do to make this right. If you’re open to it, please reach out to us at support@supcase.com with your order details, or give us a call (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out for you.
Thanks again for taking the time to share this — it helps more than you might think.
Best regards,
Supcase Support Team
Bought an open box case for my Samsung…
Bought an open box case for my Samsung s24 the plastic cover case is crooked as hell can't even see the screen in sunlight the other case where you put the screensaver on it the volume button stays on and gets in your way to where you can't click on stuff can't get rid of it once again China crap
17 de outubro de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Mike,
Sorry to hear this — especially if the case is affecting how you use your phone day to day.
The screen visibility and the volume button issue you mentioned definitely shouldn’t be happening. That’s not the experience we want anyone to have, and it sounds really frustrating to deal with.
We’d like to take a closer look at what’s going on here and see how we can help fix it for you. If you can, please reach out to us at support@supcase.com with a bit more detail (or even a quick photo/video). You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159, and we’ll do our best to sort this out.
Appreciate you calling this out.
Best regards,
Supcase Support Team
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