Great product and excellent protection for the iPad Pro 13". You only really see how good customer service is when there’s a problem with an order. I had a minor issue, which was resolved very quickl... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Probably the best protective case iv ever owned , will not slip out of my hands , feels very comfortable but when I do drop it I know my phone is safe & so far the case is damage & scratch free
A empresa respondeu
I love my Supcase on my iPhone 17 Pro Max. It's very durable and protective. The screen saver took a really hard hit and cracked. However it completely protected the screen on the iPhone... Ver mais
A empresa respondeu
After many years of dealing with supcase lately they have left a bad taste in my mouth they are nolonger a customer feeindly company .When Sandy was in customer service she took care or us now you can... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Informações de contato
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, Estados Unidos
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4,5
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent product.
Excellent product. My wife bought a MagSafe case for her iPhone16 Pro Max. Great build and quality. Responsive customer service. Highly, highly recommended.
7 de agosto de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi John,
Really appreciate you sharing this — and glad to hear your wife is enjoying the MagSafe case 😊
It’s great to know the build quality and fit stood out, and even better that your experience with our support team left a good impression too. That combination is exactly what we aim for.
Thanks as well for the recommendation — that means a lot to us.
Hope the case continues to serve her well!
Best regards,
Supcase Support Team
If you purchase an “open box” item, beware
If you purchase an “open box” item, it will 100% arrive damaged and they will not help you. They will just offer to give you 15% off a new case. This company is straight trash.
30 de julho de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Anita,
Yeah, this doesn’t sound right at all — especially for an open box item. It shouldn’t arrive in a condition that makes it unusable from the start.
Also get why the 15% offer didn’t sit well. If the product itself isn’t acceptable, a small discount isn’t really solving the issue.
If you’re willing, reach out to us at support@supcase.com (or call +1 888-981-8159, Mon–Fri 9am–4pm ET) and we’ll take another look at this with you. Would like to see what actually happened here and get you a proper outcome.
Appreciate you calling it out.
Best regards,
Supcase Support Team
Cheap plastic interior of case
Just received new case and after feeling the inside of the cover, it is not worthy of my new phone. I didn't want to risk putting my phone into it, as it is rough and cheap interior. I didn't want to risk scratches on my new phone.
26 de junho de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Jane,
Totally get why you’d be cautious here — no one wants to risk putting a new phone into something that doesn’t feel right.
The interior should feel smooth and safe against the device, so if it came across as rough or cheap, that’s definitely not what we’re aiming for.
If you still have the case, feel free to reach out to us at support@supcase.com or call +1 888-981-8159, Mon–Fri 9am–4pm ET). Happy to take a closer look with you and see what’s going on there.
Thanks for sharing this — it’s helpful for us to know where things might not be hitting the mark.
Best regards,
Supcase Support Team
They are scammers
They are scammers. Every since I ordered my cases I'm yet to receive and they don't respond to emails or phone calls. Don't trust them
27 de junho de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Maxi,
That’s definitely not how this should go — if you placed an order and haven’t received anything, we need to get eyes on it right away.
Sometimes orders get held up in transit or there’s a contact issue, but you shouldn’t be left without answers, especially after trying to reach out.
If you can, send us a quick email at support@supcase.com with your order name or order number (even partial info is fine), or call us at +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’ll check what’s going on and get you a clear update.
Let’s get this sorted.
Best regards,
Supcase Support Team
Order never arrived
I ordered a phone case from Supcase in January 2025. As of writing in May 2025 I have not received my order.
Very poor experience and I’ve now written off my money.
20 de maio de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Andrew,
Waiting this long and still not receiving your order — that’s definitely not normal, and I can see why you’ve written it off.
At this point, we’d really want to check what happened here, whether it got lost in transit or something went wrong on our end. Either way, you shouldn’t be left without a clear answer.
If you still have any order info (even just the name or email used), send it over to support@supcase.com or give us a call at +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’ll dig into it and figure out what actually happened here.
Would really like to get this properly sorted for you.
Best regards,
Supcase Support Team
Honestly the Supcase is the best you…
Honestly the Supcase is the best you can find . It’s so good protection for the Phone I have dropped mine in crazy ways and if I hadn’t have supcase my phone would be shattered now.
Buy their product
1 de abril de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Nicolaus,
Sounds like your phone’s been through a few close calls 😄 glad the case held up when it mattered.
That’s exactly what we design them for, so hearing this from real use means a lot.
And thanks for the shoutout at the end — we’ll try to live up to that 👍
Best regards,
Supcase Support Team
I have had 5 SUPCASE covers
I have had 5 SUPCASE covers. The first two were great - but the last three have been subpar. Wont order again
Must have changed you makes them.
28 de abril de 2025
Avaliação não solicitada
Resposta da SUPCASE
Hi Lori,
That’s tough to read — especially coming from someone who’s used five of our cases.
If the earlier ones worked well for you and the recent ones didn’t, that’s something we really need to pay attention to. It shouldn’t feel like the quality is going in the wrong direction.
Would you be open to sharing a bit more about what felt off with the last few? Even a couple of details would help us understand where things might be slipping.
You can reach us at support@supcase.com or call +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’d genuinely like to look into this and see what’s changed from your perspective.
Thanks for being honest about it — feedback like this is hard to hear, but important.
Best regards,
Supcase Support Team
Bought the toughest case phone still smashed up
Offered a free case, after I bought one direct. Both choices were the active cases, with screen cover, outer case and clip on case. First fall boom ... phone smashed. Only a small fall, phone did not leave my hand, this was my hand hitting the floor. Based on this small fall with phone still enclosed in hand, I'm disappointed. Spent hours researching a good case too. Thrilled I was offered a free one. I think this is a great company however their products don't live up to their hype
12 de dezembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Joy,
That’s really disappointing to hear — especially after you spent time researching and chose what you thought would be the toughest option.
Even with protective cases, certain types of impact can still cause damage, but from what you described, it doesn’t sound like it gave you the level of protection you were expecting, and that’s understandable.
We do appreciate you mentioning that you still see us as a good company — that honestly means a lot, and we’d like to live up to that.
If you’re open to it, reach out to us at support@supcase.com or call +1 888-981-8159 (Mon–Fri 9am–4pm ET). Would be good to understand exactly what happened and see what we can do from here.
Thanks for sharing your experience with us.
Best regards,
Supcase Support Team
was disappointed that the case for my…
was disappointed that the case for my Samsung flip phone, started to fall apart after about 7 months. but the aftercare form this company is exceptional.
I contacted them via the website sent proof of purchase as requested and they sent me a replacement no questions asked. Thankyou
23 de dezembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Paul,
Really appreciate you taking the time to share this 😊
Sorry to hear your Samsung Flip case didn’t hold up as long as expected — that’s definitely not what we aim for! But we’re super glad our aftercare team could step in and get you a replacement quickly, no hassle 🙌
Thanks again for your kind words about the support — it means a lot to the team to know we could make things right 👍
Hope your new case serves you well and keeps your phone safe for a long time!
Best regards,
Supcase Support Team
UNBELIEVABLE!!
I ordered a case for my fiance and they sent me the wrong one want me to jump through hoops to return it , it wasn’t my fault yet they won’t even send me a return label so I can send it back! UNBELIEVABLE!!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Pam,
We’re really sorry to hear about this — we completely understand how frustrating it must be to receive the wrong case and then face hurdles with the return 😞
It definitely shouldn’t feel like a struggle, especially when it wasn’t your fault. We’d love to get this sorted for you as quickly as possible. Could you please reach out to us at support@supcase.com with your order details, or call us at +1 888-981-8159 (Mon–Fri, 9 am–4 pm ET)? Our team will be happy to look into your case and work toward a proper resolution.
Thanks for bringing this to our attention — we really want to turn this experience around.
Best regards,
Supcase Support Team
The Supcase UB Grip is the perfect case…
The Supcase UB Grip is the perfect case for the iPhone 16 Pro. Fed up with other case companies that leave your iPhone’s new camera control button exposed? Don’t sweat it, Supcase’s UB Grip has got you covered… literally. Every part of this case has been specifically designed to complement the new iPhones. Get one now! Your search for the perfect Case is over.
9 de outubro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Anthony,
This is such a great read — thanks for taking the time to share your experience 😊
We’re thrilled to hear the UB Grip is working perfectly for your iPhone 16 Pro! Covering those tricky camera buttons and keeping every part protected is exactly what we designed it for, so it’s awesome to know it’s hitting the mark 👍
Thanks as well for the shoutout — feedback like yours really makes our day 🙌
Hope it keeps serving your iPhone well and stays your go-to case!
Best regards,
Supcase Support Team
Very good customer service
Very good customer service. Was loathing to reach out to customer service but was pleasantly surprised on how easy it was to deal with the agent who resolved my warranty issue right away. Ever since Ive been using their case every time I upgrade phones.
10 de outubro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Darrel,
Really appreciate you sharing this 😊
We’re so glad to hear our customer service team made the process smooth and stress-free — that’s exactly what we aim for! It’s great to know your warranty issue was resolved quickly 🙌
Even better, we love hearing that you continue to choose our cases with every phone upgrade 👍 Feedback like this truly keeps us motivated.
Thanks again for taking the time to share your experience!
Best regards,
Supcase Support Team
I love my Unicorn beetle mag case
I love my Unicorn beetle mag case. It offers enough protection while still being a slim case. I have the MagSafe version which supports wireless charging.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Lin,
Thanks so much for sharing this — we really appreciate it 😊
We’re thrilled to hear you’re loving your Unicorn Beetle Mag case! It’s awesome that the MagSafe version is working perfectly with your wireless charging 👍
Thanks again for taking the time to share your experience — hope it continues keeping your phone safe and stylish!
Best regards,
Supcase Support Team
Outstanding product and service, Great value
Outstanding Product Quality and Service!
I've been using SUPCASE products for a while now, and I have to say, their quality is second to none. The cases are incredibly durable, well-designed, and provide excellent protection for my devices. Despite the high quality, their prices remain affordable, making them a fantastic value. The local team is always responsive, friendly, and eager to assist with any inquiries or issues. Shipping was quick, and the packaging ensured everything arrived in perfect condition.
If you're looking for top-notch protection for your devices without breaking the bank, I highly recommend SUPCASE!
8 de julho de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Qiang,
Thanks so much for taking the time to share this — we really appreciate it 😊
We’re thrilled to hear you’ve been enjoying our SUPCASE products for a while! Knowing the cases are hitting the mark with durability, design, and protection really makes our day 🙌
It’s awesome to hear that our team and shipping process added to your experience, and we’re glad the value also stood out 👍
Thanks again for your recommendation — feedback like yours keeps us motivated to keep doing our best!
Best regards,
Supcase Support Team
Hands down the best case on the market
Hands down the best case on the market. I have it for my phone, iPad and AirPod pros. The only case I’ll order.
12 de setembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Josh,
Thanks so much for sharing this — we really appreciate it 😊
We’re thrilled to hear our cases have been your go-to for your phone, iPad, and AirPods Pro! Knowing we’re your only choice really means a lot 🙌
Thanks again for taking the time to share your experience — hope all your devices stay safe and stylish with our cases 👍
Best regards,
Supcase Support Team
Several models
So far owned cellphone, tablet cases. I had good results with drop protection and reliability. When my case cracked, I received a free replacement. Good value and service.
10 de setembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi Ryan,
Thanks so much for sharing your experience — we really appreciate it 😊
We’re glad to hear our cases have been keeping your devices safe and reliable! It’s awesome that our team could quickly provide a replacement when your case cracked 🙌
Thanks as well for highlighting the value and service — feedback like yours really means a lot 👍
Hope your new cases continue keeping your devices protected and stylish!
Best regards,
Supcase Support Team
I've been using my super unicorn needle…
I've been using my super unicorn needle case for a few years now. My phone is protected. I've dropped it a few times never mind have any problems. It has protected my phone. And I have recommended these cases to all my friends and family. It has no other case. It's good enough for my phone.
11 de setembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi E M,
Wow, sounds like your Super Unicorn Needle case has been through quite a few adventures 😄 We’re so glad it’s kept your phone safe all these years!
It’s amazing to hear you’ve been recommending our cases to friends and family — that kind of support really means a lot to us 🙌
Hope it keeps protecting your phone for many more drops to come 😄
Best regards,
Supcase Support Team
Very happy with my Supcases!
I have the UB and UB pro cases for the z-fold5 & z-flip5, Samsung bud case, Samsung watch 6 band, and eye glass case from Supcase and I cannot be more happy with them.
All of the cases are very sturdy, comfortable to hold, and hold needed accessories like e-pens. The color options work great to sort the different phones and bud cases for each. The cases give alot of protection for the item without a lot of bulk.
11 de setembro de 2024
Avaliação não solicitada
Resposta da SUPCASE
Hi T.S.,
Wow — sounds like you’ve got quite the Supcase collection 😄 We’re so happy to hear all your UB and UB Pro cases, Samsung Bud case, Watch band, and eyeglass case are working out perfectly!
It’s awesome that they’re sturdy, comfortable to hold, and keep all your accessories like e-pens secure 🙌 The color options for sorting your devices and cases is such a clever idea, and we’re glad it’s helping you stay organized 👍
Thanks so much for sharing your experience — feedback like yours really makes our day!
Best regards,
Supcase Support Team
Terrible customer support
Terrible customer support. Refused assistance with a very expensive phone case. I would advise you look elsewhere as they don't care once they have your money.
22 de maio de 2024
Avaliação não solicitada
Resposta da SUPCASE
Dear Tom Ardene,
Thank you for contacting us.
We are sorry to hear that you are not completely satisfied with the customer support.
In order to better solve the problem, could you please tell us the specific problem of the phone case?
We apologize again for the inconvenience.
Sincerely,
Supcase Customer Support Team
SCAM. Put you into a monthly subscription of…
Put you into a monthly subscription of £39.99 each month if you purchase an item of their website (it’s in the small print and very sneaky).
So what did I get for my £39.99…nothing!! They say they have delivered a package with proof and I have received nothing. Ask for proof and the response from Stephanie was it was posted through letterbox and they are not a scam … again I ask for proof on 4 occasions and now just being ignored.
Very dodgy company with a convincing website. Check other reviews. Scum bags and scam artist.
2 de dezembro de 2023
Avaliação não solicitada
Resposta da SUPCASE
Dear john
Thanks for your feedback. We are very sorry to hear that you encountered such an issue.
Could you please send the transaction record of £39.99 to our email:jyxue@touchcj.com for us to check?We will verify and reply to you ASAP!
Looking forward to your reply!
Sincerely,
Supcase Customer Support Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.