My new hose ruptured after one use so I got in touch with customer service. I got a quick response and following me sharing a video of the rupture, T Hose provided me with a replacement hose straight... Ver mais
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Veja o que dizem as avaliações
We have bought T-Hose in recent years having tried a number of makes and T-Hose surpasses all other brands we have used. The quality of the hose itself together with the solid brass connectors adds to... Ver mais
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We ordered 100ft and 50ft hoses 9 months ago. They came with free sprayer. The sprayer is pretty useless and leaked after a few uses. The hoses are great but unfortunately one of the hoses develope... Ver mais
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I bought a T Hose around 2 years ago, and whilst it initially appeared a good product, things have gone downhill since. After a year the spray head failed to switch from one spray to another, and had... Ver mais
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Detalhes da empresa
Escrito pela empresa
Expandable hosepipes built to be the strongest in the UK and designed in the Lake District. Sister company of Tuffbag waterproof luggage as seen in Go Outdoors, Blacks & Millets.
Informações de contato
Reino Unido
- 07365 818 787
- Info@t-hose.com
- t-hose.com
3,9
Muito Bom
627 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent T-Hose is a Brand Leader
We have bought T-Hose in recent years having tried a number of makes and T-Hose surpasses all other brands we have used. The quality of the hose itself together with the solid brass connectors adds to a robust feel to the product. On the occasion of a leak the customer service was superb, a no quibble replacement and an instant response from Hannah. The T-Hose is a superb product which I would strongly recommend.
10 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Alan,
Thank you for your fantastic feedback!
So delighted to hear that T-Hose has exceeded your expectations and that you’ve been impressed with the quality, durability, and design of the product. It’s also great to hear that I was able to provide the quick and helpful support we aim for.
We really appreciate your recommendation and continued support. Thank you for choosing T-Hose! Hannah@Hydro :)
My new hose ruptured after one use so I…
My new hose ruptured after one use so I got in touch with customer service. I got a quick response and following me sharing a video of the rupture, T Hose provided me with a replacement hose straight away. I appreciated the friendly and courteous manner of the staff member, Hannah and hopefully my new hose will outlast it's predessor.
16 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Douglas, thank you so much for your feedback!
So sorry to hear there was an issue with your original hose, but so pleased that I was able to assist and get a replacement arranged for you quickly.
We really appreciate your kind words about our service and hope your new hose gives you many years of reliable use. Hannah@ T Hose :)
Excellent product with good quality…
Excellent product with good quality brass fittings and first class customer service, I wouldn't hesitate to recommend T-Hose (in fact, I already have, but the product is so good that it speaks for itself)
16 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi customer, thank you so much for taking the time to leave us with this 5* review! We really appreciate the support and our so glad to hear you are loving the products! Thank you- Hannah@ T Hose :)
Fantastic hosepipe
Great t company with an excellent product. Kept informed of delivery date.
25 de maio de 2026
Resposta da T-Hose
Hi Diane, thank you so much for your 5* review! It's so great to hear you are enjoying the products and service provided! Thank you for your feedback! Hannah@ T Hose :)
Excellent customer service
We ordered 100ft and 50ft hoses 9 months ago. They came with free sprayer. The sprayer is pretty useless and leaked after a few uses.
The hoses are great but unfortunately one of the hoses developed several small leaks in one area.
I contacted Tuff hose and was delighted when they responded immediately and are replacing the hose and sprayer.
Would have been 5* if hose had lasted longer than 9 months.
15 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Jill,
Thank you for taking the time to share your feedback.
We're sorry to hear you experienced issues with the sprayer and one of your hoses, but we're pleased our team was able to respond quickly and arrange replacements for you.
We really appreciate your honest comments regarding the product lifespan and will take your feedback on board as we continue to improve our products and service.
Thank you for your support, and we hope your replacement hose and sprayer provide you with a much better experience. Hannah@ T Hose :)
Poor durability of fittings
I bought a T Hose around 2 years ago, and whilst it initially appeared a good product, things have gone downhill since. After a year the spray head failed to switch from one spray to another, and had to buy a replacement. I have now had the spray head connector fail with the retaining spring balls coming apart. I ordered a new connector which when it arrived found the screw thread to be incompatible with the hose. I have emailed the company who have offered to refund the cost on the return of the connector but hardly worth it. My T Hose is now unusable. I cannot recommend this product due to the poor durability of the accessories and the now obsolete fittings.
14 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi James, thank you for taking the time to leave your feedback.
We're sorry to hear about the issues you have experienced with your T Hose and the accessories over time. We appreciate you sharing the details of your experience, as customer feedback is important to us and helps us review our products and service.
We're disappointed to hear that the product has not met your expectations and we’ll ensure your comments are passed on to the relevant team for review.
Thank you again for taking the time to provide your feedback. Hannah@ T Hose
I required a replacement brass hose end…
I required a replacement brass hose end connector which was supplied at a very reasonable price and quickly shipped. On request, a video showing how to fit it was emailed to me, which was very helpful. I would highly recommend the extending hose that T-Hose supply for its quality, and customer service.
24 de junho de 2026
Resposta da T-Hose
Hi Bob,
Thank you for taking the time to leave your feedback.
We're really pleased to hear that we were able to help with your replacement brass hose end connector and that you found the process quick and straightforward. It's great to know the fitting video was useful too.
Thank you for your kind words about the extending hose and our customer service. We really appreciate your recommendation and your continued support. Hannah@ T Hose :)
Very well made and such an improvement…
Very well made and such an improvement on the plastic ones that break constantly I would 100% recommend this product. I’m very impressed
11 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Jayne,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you're impressed with the quality of the product and that you’ve found it to be a great improvement over plastic alternatives. It’s fantastic to know it has met your expectations and we really appreciate your recommendation.
Thank you for your support! Hannah@ T Hose :)
Best bit of garden kit I've ever…
Best bit of garden kit I've ever bought. I’ve just bought a second, longer one for my allotment and recommended it to fellow gardeners. Black is brilliant as it is almost invisible hanging on the wall and the hook is brilliant too - it just hangs on your tap so no tools needed.
23 de maio de 2026
Resposta da T-Hose
Hi Dorothy,
Thank you so much for your fantastic feedback.
We're delighted to hear that you're enjoying your garden hose and that you've found it so useful for both your home and allotment. It's great to know the black finish and handy hook have been such a hit too.
Thank you for recommending us to fellow gardeners — we really appreciate your support and hope your new longer hose serves you well! Hannah@ T Hose :)
Great product, exceptional customer service.
Bought two flexible hoses early July 2025.
Both performed perfectly for nearly 12 months. I always ensure they are protected from frost in the winter as these hoses can freeze and split if not careful.
However after nearly 12 months I noticed a small hole in the 15m one 2 weeks before the 12 months.
Contacted T Hose, explained the situation and without hesitation sent me a new hose within 3 days.
I did provide a photo of the fault and proof of purchase.
What can I say other than exceptional customer service.
Hannah kept me updated on my new order.
Thank you T-Hose and Hannah
7 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Mark,
Thank you so much for taking the time to leave such a lovely review.
We're really pleased to hear that your hoses performed well and that we were able to help when you noticed an issue. We always aim to make the process as straightforward as possible, so it's great to know you were happy with the support and updates provided.
Thank you for your kind words! :) Hannah@ T Hose
Connection issue…
the brass connector had detached from the hose and I couldn't get it back on. I contacted Hannah at T.hose expecting to be told I meeded a new hose, but no, Hannah emailed me a link to a YouTube video showing how to reconnect. I tried it and it worked, took me around one minute. Other companies would have tried to sell me a new hose. Very impressed with the service.
I have two of their hoses, and they are by far the best quality product.
7 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Yvonne,
Thank you so much for taking the time to leave such a fantastic review.
We're really pleased to hear that the video helped you reconnect the brass fitting and get your hose back up and running so quickly. We always want to help our customers find the best solution, and we're glad we could assist without the need for a replacement.
It's brilliant to hear that you're happy with the quality of your hoses and that you have two of them. Thank you for your continued support and for your kind words about the service. Hannah@ T Hose :)
Parcel appears lost by Royal Mail
Parcel appears lost by Royal Mail. No response to my email enquiry.
26 de junho de 2026
Resposta da T-Hose
Hi Alison, thank you for your feedback.
We can see that you emailed us yesterday, and a response has been sent this morning. As confirmed in our email response, your parcel is due to be delivered today.
We appreciate your patience and hope it arrives with you shortly. If you experience any further issues after today, please don't hesitate to get back in touch and we'll be happy to assist. Thank you- Hannah@ T Hose
Resposta da T-Hose
Hi Pete, thank you for your 5* review! So glad to hear your hose arrived quickly! We hope you enjoying using this further! :) Hannah@ T Hose
Excellent hose
This is my second hose and they are brilliant. They don’t get tangled or bend, resulting in cutting the flow off!
27 de junho de 2026
Resposta da T-Hose
Hi C, thank you so much for taking the time to leave us with this great feedback! So glad to hear you are enjoying the products! Thank you for choosing T Hose! :) Hannah@ Tuff Hose
Use without fear!
The T Hose is by far the most practical and strongest expanding hoses Ive used.
Unlike previous hoses I have used it with the pressure washer without fear of it bursting!
You need to be using the hose, ie running water through it, to realise the stated length .
26 de junho de 2026
Resposta da T-Hose
Hi Mrs Slater, thank you so much for taking the time to leave us your feedback!
We're delighted to hear you're impressed with the Tuff Hose and that it's been a practical and reliable addition to your setup. It's great to know you're enjoying its strength and performance compared to other hoses you've used.
We really appreciate your support and your helpful feedback regarding using the hose with water running through it to achieve the full stated length.
Thanks again for choosing Tuff Hose! Hannah @ Tuff Hose
Resposta da T-Hose
Hi Stuart, thank you so much for your 4* review! Sorry to hear you were unable to track the order! There should have been a tracking number provided to you via email to be able to follow this parcel. We hope you are enjoying the products! :) Hannah@ T Hose
Have ordered previously without an…
Have ordered previously without an issue, however last order was only partially fulfilled, brass connectors we ordered to join the hoses together were not included. No response to multiple follow up emails and no other way to contact them.
29 de junho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Graham, thank you for your feedback. We're so sorry for any delays and the frustration caused. We can see that this has now been picked up by the team and resolved for you. Thank you for your patience, and please get in touch if you need any further assistance. Hannah@T Hose
Hose ordered
Hose ordered, then wanted to add on some accessories. I was able to speak to someone to spend more money with them. But still waiting on the accessories with a number of emails sent and ignored. Funnily enough can’t get hold of them to speak to now.
2 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi Jo, thank you for your feedback. We're so sorry for any delays and the frustration caused.
We can see that this has now been picked up by the team and resolved for you.
Thank you for your patience, and please get in touch if you need any further assistance. Hannah@T Hose
hoax, scam, or inefficient?
Despite paying extra for next day delivery it will have take six days to receive the hose, if indeed it is delivered when they predict. There hasn't been notification of my order, they have not responded to my email and their telephone number is not recognised.
1 de julho de 2026
Avaliação não solicitada
Resposta da T-Hose
Hi R, thank you for your feedback. We're sorry for the delay and apologise for the frustration caused.
The items purchased were on pre-order, which meant they were awaiting stock before dispatch. We can see that this has now been picked up by the team and the issue has been resolved further.
Thank you for your patience, and please get back in touch if you need any further assistance. Hannah @ T Hose
Order not received
I haven’t received my order and after sending an email querying this I received a rating guide! No response to where my order is.
24 de junho de 2026
Resposta da T-Hose
Hi Sylvia, thank you for your feedback. We're so sorry for the delay and apologise for the confusion caused.
We can see your email has been picked up by the team. Your order should now be with you, but please reach out if you have any further issues and we'll be happy to help. Hannah@ T Hose
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