Tailor Made Rail Avaliações 612

Good recommendations of hotels and locations. Train tickets arranged efficiently.

The overall service was excellent. Information provided on the trains and hotels was very clear. We enjoyed our trip and will definitely look at taking more holidays via rail.

Having an itinerary created for ones travel is so so useful, especially if you're travelling through multiple countries as we did. The pack they create for you has all the information laid out day by day in an easy to understand format, and they are more than willing to change anything for your own specifics. We traveled through France, Switzerland, Italy and Greece, using a combination of trains, a ferry, and even a private car at one point. They also sorted the plane back home.
I will say if something does go wrong with the journey, the advise they give is to ring them or go to the local transport authority, but I would recommend checking with the ticket office no matter what, as we called about a cancellation we faced and were not given the most useful information. Everything was fine in the end though.
Overall, I would use this company again. It was such an adventure that I simply wouldn't have been able to put together myself.

Staff are very approachable and helpful and respond to your request very quickly. The package was put together easily and efficiently and all the train connections and hotel bookings worked. The paperwork is slightly clunky and not too well explained.

Zak guided us all the way down to Morocco as far as Marrakech. He took care of all transfers, taxi and hotel bookings with calmness, patience and a great sense of humour. We thoroughly enjoyed the whole experience and would definitely use TMR for future adventures.

Have just booked a holiday with Tailor made to Berlin. I found the level of service and communication to be first class. They did all the searching, made sure there was ample time when changing trains. Made changes when asked. Definitely use them again.

They did all the organising and took the stress out of the journey in all its stages. Hotel selection was forst class.

Wow what a fantastic trip.
We contacted Tailor Made Rail for suggestions for a trip that included the Glacier Express and The Bernina Express in Switzerland.
After receiving an initial proposal we asked TMR to make some amendments so that we could schedule some extra overnight stays so that we could enjoy the journey at a more relaxed pace. Our itinerary consisted of overnight stays in Paris, Brig, Chur and Tirano over five nights and six days and included several breaks in the journey to enjoy the scenery and culture.
TMR arranged everything, booked the tickets, reserved seats on all the trains and return flights. They even found us a free upgrade to first class for the whole journey. The detail they provided was flawless incredibly detailed.
This is an exceptional Company to deal with and we are looking forward to planning another trip with them next year.

Firstly I would give Zac more than 5 stars if I could. His efficiency, patience and sense of humour were faultless.

A few comments though:
My booking confirmation was incomplete or incorrect, my journey from home was not First Class and my return journey not listed.

The Inter rail ticket was extremely complicated to complete, it appeared that there were only 4 journeys included in the this and as i actually needed it for 7
I was very worried about completing it incorrectly.

More general information would be helpful. It would be reassuring to know that the hotels, which were all really lovely, were so near the stations too. As a first time Tailor Made Rail customer I was rather concerned that my friend and I would have to make our way across strange cities ourselves, find the hotel and the way back the following morning.
Having said all this I would be happy to travel with Tailormade Made Rail again.

Excellent trip…. Train and hotel reservations worked perfectly. Fairly busy, but great itinerary. Especially enjoyed Dresden and the Sachsen ticket, and our extra day in Düsseldorf.

We have just returned from a fantastic train holiday in Germany organised by Roisin at Tailor Made Rail. From the outset the level of service and attention to detail was exemplary. As my husband has multiple health issues and uses an electric wheelchair, I phoned first to see if the trip was suitable for us. ( Usually organisation's find our requirements too difficult to accomodate ) Roisin said " of course we can organise that for you no problem " ( I nearly fell of my chair)
Roisin planned the best trip for us, taking into account my husbands needs re timings etc.She organised rail assistance for all the train journeys. This meant we had help with ramps waiting for us to get on /off all the trains and help finding our connections. The accommodation Roisin booked was all within 15 mins walk of the station ( getting a taxi is sometimes challenging in a wheelchair ) The hotel rooms were all fully accessable. They all had accessable bathrooms with walk in showers with shower seats, hand rails,emergency assistance pull cords etc. The communication we received was brilliant. Prior to the trip whenever we phoned we could always request to speak to Roisin. We received detailed itinerary showing train times , hotels and maps showing the location of the hotels and details of emergency contact numbers should we need them. The travel documents arrived in good time and were very understandable. Due to unforseen circumstances we had to change the wheelchair my husband took at the last minute. Unfortunately the one we took could not be folded up. This meant we could not use our reserved seats in the 1st class carriages on the German trains ( Unlike UK trains,German 1st class carriages do not have wheelchair spaces ) and due to rail works some of the UK trains were changed. However the passenger assistance always ensured we were accomodated and looked after us fantastically. This in no way detracted from our holiday.
I can not recommend Tailor Made Rail highly enough. In this digital age it was refreshing to have such a personalised service that totally exceeded all our expectations. We will definitely be booking more trips with TMR . Many thanks.

Goos choice of trains and hotels

We gave the outline of the cities and dates we wished to travel, and they proposed trains and connections and hotels. The hotels were all very good (Germany and northern Italy), and train times worked well.

We enjoyed visting Germany and Netherlands by train. Franfurt, Dresden and Amsterdam were great but there was train travel every other day - needed longer between train days. The hotels used were variable two were good and two were average/poor.

Overall, the holiday was very good and interesting. We saw a lot of Germany from the train windows and stayed in fascinating towns. Most trains were 10 minutes or so late, though this never made us miss a connection. There were a couple of excellent added trips (Elbe valley and Cologne). On one day, our ticket had been dated incorrectly for the first train while the second train was missing our coach. Both these issues could have had serious consequences for us but luckily, local train staff were excellent in sorting out the problem. TMR was also excellent in its response to our 'complaint'. Hotels in Frankfurt and Dresden were excellent but the hotel in Dusseldorf was less good (very basic room with few extras, few extra facilities in reception). There was some lack of useful signage at Amsterdam Centraal station which might need some mention in TMR instructions, though it was good to have a short time to see Amsterdam again.

Loved the holiday. All trains were on time, clean and functional. The locations were great but we felt that the 3 day stay in Perugia was too long. 2 days would have been fine and perhaps an extra day in Rome.
The hotels in Zurich, Florence and Spoleto were excellent but the hotels in Perugia charged us for using pool and gym and the hotel was not walkable from the station as suggested. The hotel in Rome seemed to have a problem with the air conditioning and the room was tiny. The location was good.The final hotel in Nice certainly was not a 4 star. It was pretty seedy. A suggestion for future travellers might be to stay in Doubletrees at Nice ville station.
But on the whole, the train journeys through Switzerland to Italy were amazing and the coastal rail journey from Italy to France were sublime.
All cities and towns on this holiday were well chosen.
On the whole, this holiday was good value for money.

The company were great and always offered a personalised service

Right from the outset of us thinking about a rail trip to Istanbul, all our contact with Tailor Made Rail has been extremely helpful- they were very quickly able to put together a proposed itinerary including hotel bookings for us to consider, and were very happy to make alterations following helpful discussion with their staff, many of whom had made the trip themselves, and so were speaking from direct experience. Their recommendations all turned out as well as we could have expected - hotel choices were all good and conveniently located, and descriptions of the journey accurate with the exception of the fact that although we would be woken
Up at the border crossing from Bulgaria to Turkey we were not aware we would have to leave the train twice including taking all our luggage with us for one of the disembarkations. But overall, a very helpful team who clearly wanted us to have the best experience possible. Also, all the documentation they sent us with instructions on ticketing together with what to do and where to go with regard to the journey itself were very clear and helpful.

Great service from start to finish. This was our 2nd trip and we weren’t disappointed. Good hotel choices and great routing and the timings of transfers between trains was spot on
We have every confidence in the team who were quick to respond and picked up queries when others were absent.

First class service from beginning to end. Did a 10 day tour of Switzerland and it was a great holiday with excellent hotels and rail travel. All train connections worked perfectly and hotels with super rooms. We had an Inter Rail pass and no problems at all. Great itinerary and planning. Will use Tailer Made Rail again.