Zak guided us all the way down to Morocco as far as Marrakech. He took care of all transfers, taxi and hotel bookings with calmness, patience and a great sense of humour. We thoroughly enjoyed the who... Ver mais
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Veja o que dizem as avaliações
Staff are very approachable and helpful and respond to your request very quickly. The package was put together easily and efficiently and all the train connections and hotel bookings worked. The paper... Ver mais
Having an itinerary created for ones travel is so so useful, especially if you're travelling through multiple countries as we did. The pack they create for you has all the information laid out day b... Ver mais
The overall service was excellent. Information provided on the trains and hotels was very clear. We enjoyed our trip and will definitely look at taking more holidays via rail.
Detalhes da empresa
Sobre Tailor Made Rail
Escrito pela empresa
About us
Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.
How it Works
Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.
Start Planning Here
Informações de contato
34-36 Gray's Inn Road, WC1X 8HR, London, Reino Unido
- 020 3322 7741
- info@tailormaderail.com
- tailormaderail.com
4,8
Excelente
612 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All aspects of itinerary worked well
All aspects of itinerary worked well. Trains and connections all as planned. Instructions and transfer information, clear and straightforward.
20 de janeiro de 2026
Resposta da Tailor Made Rail
Dear Julie,
Thank you very much for your review. We are really pleased to hear that all aspects of the trip worked well for you and that you found our documentation clear. This is excellent.
We hope we have the pleasure of arranging another trip for you soon.
Kind regards
The TMR Team
An Unforgettable Rail Holiday with…
An Unforgettable Rail Holiday with Tailor Made Rail
We had an absolutely amazing 8-day holiday with Tailor Made Rail and couldn’t recommend them highly enough. Every part of the journey was seamless and perfectly organised.
We were fortunate to visit some truly stunning destinations including Salzburg, St. Moritz, Strasbourg and Zermatt — each stop offering something unique and memorable. The real icing on the cake was travelling Excellence Class on the Glacier Express. The panoramic views were simply breathtaking and made the experience even more special.
The accommodation throughout the trip was excellent, and travelling between destinations was straightforward and stress-free. Everything ran smoothly, allowing us to fully relax and enjoy the journey and scenery.
This was a truly unforgettable holiday, and we would highly recommend Tailor Made Rail to anyone looking for a beautifully planned and exceptional rail experience.
19 de janeiro de 2026
Resposta da Tailor Made Rail
Dear Mr and Mrs Savage,
Thank you for your review and taking the time to write in such detail. We are thrilled that you enjoyed your holiday - the Excellence Class is wonderful indeed. We are really glad to hear that the hotels suited you and that you found the experience smooth and stress free, this is fantastic.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
A Highly Professional Travel Agency
A truly brilliant experience. This is a hugely professional travel agency who not only offer a great deal, but also ‘have your back’ every step of the way. The agent, Clara, was nothing less than amazing, she listened to our requirements and delivered exactly what we wanted, I honestly cannot speak more highly of her or the business. I will definitely use them again. Thank you, it’s so nice to see that good old fashioned professionalism and customer service is still alive and kicking
13 de janeiro de 2026
Resposta da Tailor Made Rail
Hi Simon,
Thank you for your review. We are delighted to read this and to hear that you enjoyed your holiday. We are really pleased to know that you felt supported and cared for along the way too.
We look forward to speaking about your future travel plans soon.
Kind regards,
The TMR Team
Our first holiday with TMR
Our first holiday with TMR, but will certainly not be our last.
Our bespoke itinerary was relatively simple but TMR were totally flexible to accommodate our requests.
They are very responsive and efficient with all documentation supplied electronically.
The quality of the hotels selected were excellent and good value.
27 de outubro de 2025
Resposta da Tailor Made Rail
Dear Robert,
Thank you very much for your review.
We are delighted that you enjoyed your first TMR trip and that you found our service and documentation to be efficient.
We very much to have you travel with us again soon.
Kind regards,
The TMR Team
Great experience as always
The process from planning the trip to coming home.went smoothly. Staff were helpful supportive and friendly.
5 de janeiro de 2026
Resposta da Tailor Made Rail
Hi Debbie,
Thank you very much for your review. We are really happy to hear that you enjoyed the holiday and that you found our staff supportive and friendly, this is wonderful.
Kind regards,
The TMR Team
Resposta da Tailor Made Rail
Hi Julia,
Thank you so much for your review. We are very happy that your trip went well and that you loved the hotel in Zurich.
Thank you for also getting in touch with your overall comments too, we really appreciate it.
We hope yo have you travel with us again soon.
Kind regards
Katie Williams
Holiday to and from Prague by train
All the train connections to and from Prague were met (about 12 in total!). The hotels in Prague and Nuremberg were superb. A lovely break of 6 days over Christmas. Once again Tailor Made Rail provided us with a wonderful holiday
29 de dezembro de 2025
Resposta da Tailor Made Rail
Dear Allan,
Thank you for your review. We are delighted that you enjoyed your holiday and are very honoured that you chose us for your special Christmas holiday.
It was great to have you travel with us again.
Kind regards,
the TMR Team
Would recommend this company
Clara arranged and delivered exactly what I asked for! She was really tolerant of my ‘generational anxiety’ about using the app and it really was as easy to use as she described. The hotels that she selected where well situated and absolutely outstanding standard.
The only let down was the absence of anyone on the emergency help line when it looked like the Nightjet would be cancelled on the way home, having been delayed an hour and 1/2. Eventually the train arrived but we certainly would have been on our own in a deserted station at 23:00 on a Sunday night with absolutely nothing within a mile radius open!!
Despite this glitch, which left my daughter and I feeling a little vulnerable, I would absolutely recommend this company.
(Thankyou Clara 😊)
23 de dezembro de 2025
Resposta da Tailor Made Rail
Dear Amanda,
Thank you for your review, we really appreciate it.
We are delighted to hear that you had a good trip and that you enjoyed the hotel and locations as well as support from Clara.
Our Customer Experience Manager has been in contact in regard to the issues you faced getting in touch with us on the Sunday and we are extremely sorry for this, which must have been very unnerving.
Thank you for bringing this to our attention.
Kind regards,
The TMR Team
Excellent company to deal with.
The itinerary they provided/suggested could not have been better...great communication throughout the planning...very helpful all around.
18 de dezembro de 2025
Resposta da Tailor Made Rail
Hi Patrick,
Thank you for your review. We are delighted to hear that you were happy with your itinerary and our planning and communication.
We really look forward to hearing from you again.
Kind regards,
The TMR Team
Cathy's 2025 Experience
This is my second experience with your company. My accommodations were centrally located and provided me access to the Christmas Markets. My hotel selections were excellent. I loved the Eurorail. Staff was professional . Responsive to any concerns I submitted to the company.
19 de dezembro de 2025
Resposta da Tailor Made Rail
Dear Cathy,
Thank you very much for your review. It was great to have you travel with us again and we are thrilled that you enjoyed this holiday too. We are really glad to hear that you were happy with our service.
We hope we hear from you about another trip sometime soon.
Kind regards,
The TMR Team
Excellent swift service and response
Excellent swift service and response. Responsive to our requests. Will definitely use again.
17 de dezembro de 2025
Resposta da Tailor Made Rail
Thank you for your review. We are very happy to hear you felt our responses were helpful and prompt.
It has been a pleasure to put your trips together for you and we look forward to any future travel discussions.
Kind regards,
The TMR Team
First class!
We have nothing but praise for how Tailormade Rail organised things. First class. Great itinerary. Superb and clear instructions and very prompt answers to queries.
We can’t recommend the team more highly.
16 de dezembro de 2025
Resposta da Tailor Made Rail
Dear John,
Thank you for your review. We are delighted that you enjoyed your holiday and that you were happy with our service. We are really happy to hear that you felt your itinerary was planned just right for you.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
Hartz Mountain railway
Really great trip . We loved the Hartz mountain railway .
10 de dezembro de 2025
Resposta da Tailor Made Rail
Dear Sue,
Thank you for your review. We are really pleased to hear that you enjoyed the Harz Railway and that you had an enjoyable trip.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
Highly recommended
Easy to deal with the team. Well priced.
Efficient communication
17 de novembro de 2025
Resposta da Tailor Made Rail
Dear Leeanne,
Thank you for your review. We are really happy to hear that you found our communication and service efficient and easy to deal with. We hope you enjoyed your holiday also.
Kind regards,
The TMR Team
Wonderful trip to Paris to see the Sargent Exhibition
Train times selected were very convenient. Our boutique 4* hotel was in the next door street to the Musee d'Orsay. TMR even booked the restaurants we want to dine at. Thank you!
4 de dezembro de 2025
Resposta da Tailor Made Rail
Dear Peter,
Thank you for writing your review. We appreciate it. It was great to have you travel with us again and we are so pleased you enjoyed your short break to Paris.
We look forward to discussing more plans soon.
Kind regards,
The TMR Team
Excellent service
Excellent service, all of our "tweaks" were catered for, so the personalised itinerary was exactly what we wanted.
25 de novembro de 2025
Resposta da Tailor Made Rail
Hi Helena,
It is great to hear that you found the itinerary to be tailor made just right for you and that your holiday was just as you wanted.
Thank you for taking the time to write.
Kind regards,
The TMR Team
Tailor Made Rail is an excellent travel company!
We've now booked four brilliant holidays with Tailor Made Rail. The first, a tour of Switzerland, was cancelled due to the pandemic, but not before we had received our very well-organised itinerary and travel passes, and we were very impressed by the way the TMR team managed our inevitable cancellation. Our second and third holidays, a tour of Wales and a visit to Amsterdam and Delft, were equally well-organised, and we were very comfortable in our designated hotels. This time, we went Interrailing to Lake Lugano, stopping on the way out in Basel and on the way back in Dijon. Each hotel was lovely, clean and friendly, and close to the railway station. Train connections were well thought-out, and made manageable by means of an excellent travel pack.
2 de dezembro de 2025
Resposta da Tailor Made Rail
Hi Annette,
It has been wonderful to have you travel with us again and we are thrilled that you have enjoyed your trips with us.
We are pleased to hear that you enjoyed the hotels and overall planning of your latest trip too.
We hope to have the pleasure of arranging another trip for you soon.
Kind regards,
The TMR Team
I can thoroughly recommend TMR
Having travelled with Simon and TMR twice now, I can thoroughly recommend them for their ability to create outstanding well organised and Tailor Made Rail Holidays. Both of our trips will stay in our memories for ever.
6 de setembro de 2025
Avaliação não solicitada
Resposta da Tailor Made Rail
Hi Simon,
Thank you for your review, we appreciate it.
We are very pleased to hear that your trips gave you so many happy memories and that you found everything to be well organised.
It has been a pleasure to put them together and we look forward to another (hopefully) soon.
Kind regards,
The TMR Team
Excellent
Excellent! Booking a breeze and promptly dealt with, ticketing timely and informative. All went smoothly.
27 de novembro de 2025
Resposta da Tailor Made Rail
Hi Sarah,
Thank you very much for your review. We are delighted to read that you found the process to be smooth and the ticketing informative. We hope you had a very enjoyable holiday and that we might have you travel with us again soon.
Kind regards,
The TMR Team
Excellent company
Excellent company. Friendly and great Service. Went over and above to help when there was a train strike. Communication easy and prompt. Will definitely use again.
25 de novembro de 2025
Resposta da Tailor Made Rail
Hi Rachel,
Thank you for your review. We really appreciate it. We are pleased to have helped during the strike and are happy to hear your arrangements home ran smoothly. We hope you enjoyed your break too. We look forward to you travelling with us again.
Kind regards
The TMR Team
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