Zak guided us all the way down to Morocco as far as Marrakech. He took care of all transfers, taxi and hotel bookings with calmness, patience and a great sense of humour. We thoroughly enjoyed the who... Ver mais
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Veja o que dizem as avaliações
Staff are very approachable and helpful and respond to your request very quickly. The package was put together easily and efficiently and all the train connections and hotel bookings worked. The paper... Ver mais
Having an itinerary created for ones travel is so so useful, especially if you're travelling through multiple countries as we did. The pack they create for you has all the information laid out day b... Ver mais
The overall service was excellent. Information provided on the trains and hotels was very clear. We enjoyed our trip and will definitely look at taking more holidays via rail.
Detalhes da empresa
Sobre Tailor Made Rail
Escrito pela empresa
About us
Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.
How it Works
Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.
Start Planning Here
Informações de contato
34-36 Gray's Inn Road, WC1X 8HR, London, Reino Unido
- 020 3322 7741
- info@tailormaderail.com
- tailormaderail.com
4,8
Excelente
612 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The organisation of the rail trip was…
The organisation of the rail trip was very good.
The hotels were excellent. We would book again.
12 de agosto de 2025
Resposta da Tailor Made Rail
Dear John,
We are thrilled to hear that you enjoyed your holiday and that you would book with us again. We look forward to hearing from you when the time comes for another rail adventure.
Kind regards
The TMR Team
Holiday with Tailor Made Rail
Very friendly and helpful staff, prompt responses to queries, provided all necessary paperwork for the holiday, and told us with plenty of notice of any changes to our itinerary. And the holiday itself was fantastic!
11 de agosto de 2025
Resposta da Tailor Made Rail
Dear Chris,
Thank you for your review. We are thrilled to hear you enjoyed your holiday. Likewise that you found the paperwork to be useful and enjoyed the booking process.
We hope to have you travel with us again soon.
Kind regards,
The TMR Team
Lucy and other members of the team
Lucy and other members of the team made the whole booking experience a pleasure and responded quickly and efficiently to our requests right through to the end of the trip and the follow up.
I would have no hesitation in using Tailor Made Rail again and will recommend to anyone.
16 de julho de 2025
Resposta da Tailor Made Rail
Hi Brian,
Thank you for taking the time to write. We really appreciate it. We are delighted to hear that you enjoyed your holiday with us and that you found the booking process to be a pleasure - we did too.
We are happy to hear that you would consider booking with us again and we very much look forward to that.
Kind regards,
Lucy and the TMR Team
Excellent
I rang TMR one morning in early May. I explained what I wanted to do and within what time frame. That same afternoon I received an e-mail with a proposed itinerary which matched my stated requirements. Also included was a price, which included all tickets for the proposed railway journeys and all hotel stays on a b&b basis.
I accepted the quotation, provided some details (passport numbers and such), and paid the fee.
A few weeks before departure I received tickets, seat reservations and hotel vouchers. I had chosen to have these as hard copies, but I could have received them electronically.
On the appointed day we we went to our local station and started on the first leg of our journey, which took us to Paris as described in our itinerary. Our hotel was very close to the station and we were expected. The next morning, following a good breakfast, we set out for a different but nearby station to catch a train to our final destination of Mulhouse (change at Strasbourg). Once again everything matched what we had booked and our hotel, which was very pleasant, was expecting us.
After a stay of several days we returned home by the same route even staying over at the same Paris hotel. Once again everything happened as booked.
I am very pleased with TMR's service and would not hesitate to use them again.
It seems I am supposed to rate the product separately from the service, but in this case the service is the product, or the other way round.
6 de agosto de 2025
Resposta da Tailor Made Rail
Thank you very much for taking the time to write. However you wish to leave your comments is just fine, we really appreciate it.
We are delighted that you enjoyed the holiday and the booking process with us in general.
We very much look forward to hearing from you at some point in future.
Kind regards
The TMR Team
Holiday Switzerland and Italy
On the whole the holiday was well organised. The trains were all on time. A hiccup with the second hotel which we were told was cancelled when we arrived because it hadn’t been paid for. We had paid all the holiday up front so were a bit worried. Luckily the manager at the Rex in Zermatt found us a room and said he would sort it with Tailor Made Rail which he did.
5 de agosto de 2025
Resposta da Tailor Made Rail
Dear Sue,
Thank you very much for writing. I am glad to hear that on the whole you enjoyed your holiday.
We were very sorry to hear about the situation at the Rex hotel which left you wondering what was happening. We have account arrangements with all our hotel partners to ensure that guests are not bothered so we are sorry that the manager didn't take care of things 'behind the scenes' with us as usual. We will feed this back to the hotel and ensure a smoother process next time.
Thank you again for bringing it to our attention and we thank you once again for writing.
Kind regards,
The TMR Team
Well researched and well organised
Well researched and well organised.
The team was great at keeping us updated about a couple of late train timetable changes, including out of hours support.
Really good hotels and plenty of explanations to help act as a virtual guide for the entire trip.
6 de agosto de 2025
Resposta da Tailor Made Rail
Dear Paul,
Thank you very much for your comments. We are really glad to read that you found our communications useful and that they helped you navigate through your journeys.
It was a pleasure to put your holiday together and we hope that we might hear from you again sometime.
Kind regards
The TMR Team
Always very responsive
Always very responsive and always happy to answer our queries b before, during and after our trips. I would highly recommend
5 de agosto de 2025
Resposta da Tailor Made Rail
Thank you very much for your review,
We are delighted that you were happy with our communications and service. We hope you really enjoyed your holiday too.
We hope to have you travel with us again sometime soon.
Well suited itineraries and convenient…
Well suited itineraries and convenient hotel bookings. Very helpful communication. Impressed.
31 de julho de 2025
Resposta da Tailor Made Rail
Thank you very much for your review and for taking the time to write.
We are really happy to hear that you were happy with our planning and communication and likewise the hotels.
It was a pleasure to put together your itinerary and we look forward to hearing from you another time - hopefully!
Kind regards
The TMR Team
Excellent bespoke service
Excellent bespoke service tailored to our needs (rail itinerary was manageable and varied). We felt in very safe hands with all queries addressed quickly and efficiently.
1 de agosto de 2025
Resposta da Tailor Made Rail
Dear Gary,
Thank you so much for your review. We are really pleased that our bespoke planning worked for you and that you found the itinerary to be well planned. We are delighted to hear you felt safe with our service and communications, this is wonderful.
We hope to have you travel with us again soon.
Kind regards
The TMR team
All our requirements where matched and…
All our requirements where matched and well sourced by Tailor made trains and we had a wonderful week travelling the Rhine in Germany. The staff where open to changes and communication was great from start to finish. We were alerted whilst away of any disruptions that we needed to know about and despite the last day of disruptions being beyond all persons control, the company were kind enough to pay half a taxi fare we need to get to make the connecting trains. All in all we would use again and highly recommend.
19 de julho de 2025
Avaliação não solicitada
Resposta da Tailor Made Rail
Thank you very much for your review and for taking the time to write to us with your detailed comments.
We were happy to help you with the fare for this last day, we were sorry to hear you were caught up in the delays.
We are thrilled to read that you enjoyed the holiday and that our flexible approach worked for you.
We hope we might hear from you again soon.
Kind regards
The TMR Team
Well arranged itinerary
Well arranged itinerary. Good quality hotels.
The only unhappy experience was the absence of air-con for part of the train journey from Bucharest to Istanbul.
29 de julho de 2025
Resposta da Tailor Made Rail
Dear Wai Ip,
Thank you for taking the time to write. We are happy to hear that you enjoyed the hotels and overall planning of your holiday.
We are sorry to hear about the absence of the air conditioning on the Bosfor Express. Usually this works fine but this year we have had a couple of reports of it cutting out at times. We will keep a close eye on this service and might need to change our recommendations in future.
Thank you for letting us know, we hope it didn't prove too uncomfortable.
Kind regards,
the TMR Team
Highly recommend TMR
We highly recommend TMR! Our family of three wanted to get from central Europe to Turkey within a specific time period and TMR were able to create the perfect itinerary for us. The hotels were top-notch, and the pdf packet they give you is really helpful. They were available and responsive whenever we had questions. Exactly what we were looking for.
13 de julho de 2025
Avaliação não solicitada
Resposta da Tailor Made Rail
Thank you very much for taking the time to leave a review.
We are really happy to hear that you enjoyed your travels and that it was what you were looking for. It was a pleasure to put your rail adventure together for you.
We hope we might hear from you again soon.
Kind regards
The TMR Team
Excellent communication
Excellent communication, lovely organised tickets all in pouches and useful information about trains and how to understand the tickets / seating etc in different languages. Helped me out whilst away , answer the phone quickly . Great value holiday and lovely hotels .
25 de julho de 2025
Resposta da Tailor Made Rail
Hi Leanna,
Thank you very much for your review. We are so thrilled that you enjoyed your holiday and found our documentation straightforward to use. We were pleased to help you whilst away and are so happy to hear you liked the hotels.
We hope to have you travel with us again soon.
Kind regards
The TMR Team
Resposta da Tailor Made Rail
Hi Martyn,
Thank you so much for taking the time to leave a review. We are very happy that you were pleased with our service. We hope you enjoyed your holiday too.
Kind regards
The TMR Team
Wonderful experience
Enjoyed the trip from the start - well organised, great options included in the trip, just a wonderful experience.
15 de julho de 2025
Resposta da Tailor Made Rail
Thank you for your review.
We are really happy to hear you enjoyed your holiday and found the organisation suited you. This is great news and we very much hope we might hear from you again sometime soon.
Kind regards
The TMR Team
Great holiday with all we wanted in…
Great holiday with all we wanted in terms of rail travel and accommodation. Communications with TLR was good and they were always responsive.
17 de julho de 2025
Resposta da Tailor Made Rail
Hi Mark,
Thank you so much for your review.
It is great to hear you enjoyed your holiday and your communications with us. We are happy to have planned the trip right for you and very much hope you might consider travelling with us again.
Kind regards
The TMR Team
Tailor made rail always available to help
Great service from Tailor made rail - always there at the end of the phone if we had a problem. We had a great holiday. the trains and hotels they booked were great.
17 de julho de 2025
Resposta da Tailor Made Rail
Hi Deborah,
Thank you for taking the time to leave a review.
We are so glad to hear you were happy with our service and communications. We are delighted you had a good holiday and that you enjoyed the rail travel and hotels.
Kind regards
The TMR Team
Great holiday.
All the train tickets worked perfectly and any queries we had were answered very quickly. We liked all three hotels, especially the hotel in Stresa, which was superb. We will certainly travel with Tailor Made Rail again.
17 de julho de 2025
Resposta da Tailor Made Rail
Dear Glenda,
Thank you for your email. We are delighted to hear that you enjoyed your holiday and that you'd like to travel with us again.
We look forward to it.
Kind regards
The TMR Team
The organisation was perfect
The organisation was perfect, good hotels trains on time, the boats were very good , really couldn’t fault any of our holiday , it was quite tiring but worth it .
7 de julho de 2025
Resposta da Tailor Made Rail
Hi Kate,
Thank you so much for your review. We are really happy to hear how much you enjoyed it and that everything ran smoothly.
It is a type of holiday that involves a bit of input with finding the trains and unpacking and packing but we are glad you found it worthwhile and hopefully not too tiring.
We hope to have you travel with us again sometime.
kind regards
The TMR Team
Train journey to Italy
Very good organisation and documentation.
Great flexibility when we wanted to ‘tailor make’ the journey.
Interesting itinerary snd very good hotels.
7 de julho de 2025
Resposta da Tailor Made Rail
Thank you so much for your review.
We are very happy to hear that you enjoyed your holiday and found it tailored right for you. We are so glad you enjoyed the hotels and overall itinerary.
We hope to have you travel with us again soon.
Kind regards
The TMR team
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