The Couture Cushion Ltd Avaliações 

77
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used this company on two occasions and I have not been disappointed. The quality of the work is excellent. On both occasions I ordered cushions from a wide selection of tasteful fabrics and tr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been looking for well over a year to find the perfect fabric for our boat cushions. Through much research I found your website. I requested 12 different fabric samples and love them all! The... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(77)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Exceptional workmanship

I have used this company on two occasions and I have not been disappointed. The quality of the work is excellent. On both occasions I ordered cushions from a wide selection of tasteful fabrics and trims; these were beautiful - thank you! I have received many admiring comments.
I would add that I am about to order more.....

22 de outubro de 2026
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Resposta da The Couture Cushion Ltd

Hi Gillian, thank you so so much for taking the time to leave us such a lovely review - it has made our day! We're so pleased that you enjoyed the quality of our work, it's something we really pride ourselves on. Once you see the difference with a luxury cushion, it's hard to stop isn't it - i'm sorry in advance that you have caught the cushion bug. We are deeply thankful for your ongoing support, It truly means the world to us! Kindest Regards, Eleanor

Avaliado com 5 de um total de 5 estrelas

Beautiful cushions!

The cushions I ordered were absolutely gorgeous. They were beautifully made and the customer service was second to none. Communication was friendly and helpful. I shall certainly be using this company again. Many thanks to you.

19 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Customer Relations

I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into sending money for the order I had placed. This was very unfortunate for all concerned. My cushions are en route I understand and I look forward to receiving them shortly. I thank Elanor and her team for contacting me to clear the matter up and apologise for any distress which may have resulted.

31 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cushions

Amazing.. Excellent Service and gave great support throughout and was so quick

1 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing company - top quality

Amazing company!

Eleanor was so great to work with and helped bring my ideas to life using the images I sent. I love that I was sent samples first, it made the whole process feel really personal and reassuring, it was also so helpful to see the fabrics before I committed to buying them.

The cushions arrived quicker than I expected (especially being handcrafted), and the quality is just incredible. They look so beautiful on my bed and I am just so pleased with them.

Would 100% recommend, I will be repurchasing.

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service worst I’ve ever…

Customer service worst I’ve ever experienced, would never order from this company again, did not like cushions, lots of faults, company also do not give refunds or returns. Do not order from this company.

9 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent!

Excellent!! I have ordered fabric only. Fabric is beautiful and top quality. I needed some help with my order dispatch time and customer service was absolutely great. Everything went smooth and package was shipped quickly. 100% satisfied!!

5 de março de 2026
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Resposta da The Couture Cushion Ltd

We're so pleased, thank you so much for taking the time to kindly leave us a review! It means the world! To obtain a 100% satisfaction level is phenomenal- thank you so much!! We hope to help with any future projects you have soon, The Couture Cushion Team

Avaliado com 3 de um total de 5 estrelas

Good product but poor communication

Good quality product however delivery longer than expected and no communication despite sending various emails & contacting via Facebook messenger which I had done before placing the order as had a question which was responded to so felt as though I was just being ignored. The company never responded to any of my emails.

17 de fevereiro de 2026
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Resposta da The Couture Cushion Ltd

After emailing regarding this review to find out some more information. We do hold our hands up and we did not respond to an email, because we responded via Facebook. We are sorry if this was a misjudgement on our behalf and you felt ignored by this.
We are however pleased you received your cushions 2 days later.

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality

12 de fevereiro de 2026
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Resposta da The Couture Cushion Ltd

Thank you for taking the time to leave us a review - we're so pleased you enjoy the quality of our soft furnishings! It's what we pride ourselves on. We hope to help again in the near future - The Couture Cushion Team

Avaliado com 5 de um total de 5 estrelas

Definitely sent for samples of the material you want your items to completed with

Cushion covers were exceptional. The sewing was faultless and I am delighted with them. Timescale etc all great and would definitely order again

6 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

This has made our day!! Wow, we are absolutely delighted that you are so delighted. I'm so glad you appreciated the skill in our sewing, flawless is absolutely our only standard!! We hope to help with any future projects in the near future, The Couture Cushion Team x

Avaliado com 5 de um total de 5 estrelas

Good all round

Good all round. Quality was as you expected and delivered on time

6 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

This is a lovely review, thank you so much for your time. We're so glad you loved our quality of our craftsmanship and that your order was delivered on time! We hope to help you again soon in the near future! The Couture Cushion Team

Avaliado com 5 de um total de 5 estrelas

Beautiful cushions

Beautiful cushions. Excellent customer service from Eleanor, who was very helpful in suggesting fabric for my lounge sofa. I'm highly satisfied. 😁

14 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

This has made our day! Thank you so much for your kind and honest review - it truly does mean the world. I'm so glad Eleanor has provided an excellent customer service experience - we hope to help again in the near future! The Couture Cushion Team x

Avaliado com 5 de um total de 5 estrelas

On time

On time. Vvvv

14 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

We're so pleased your cushions arrived to you on time, giving you more time to enjoy them fully! Thank you for your time in leaving us a review, we're here for any future projects. The Couture Cushion Team x

Avaliado com 5 de um total de 5 estrelas

Used before excellent quality

Used before excellent quality

14 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

Thank you so much for kindly taking the time to leave us a review. Appreciate your repeat custom and if we can be of any help in the future - do let us know! The Couture Cushion Team

Avaliado com 5 de um total de 5 estrelas

Beautiful cushion

Beautiful cushion, soo pleased. The Couture Cushion are a great company to deal with, high quality products, excellent customer service

14 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

What a lovely review, thank you so much for kindly taking the time to do this. We're so pleased you value our customer service so highly and love our craftsmanship! That overall you are soo pleased. Soo are we!! We hope to help again soon with any future projects, The Couture Cushion Team x

Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful, well made cushion covers, with loads of choice.

14 de janeiro de 2026
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Resposta da The Couture Cushion Ltd

Thank you so much for your time in leaving us such a lovely review, we're so pleased you appreciated our craftsmanship and you enjoyed the choice on our website! We have just added more - including curtains! We hope to help with any further projects again soon, The Couture Cushion Team x

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